JAMES VINCENT ALLEN 2355 Boulder Cliff Way SE | Atlanta, GA | T:404.406.5333 | Email: jamesallenbanker@gmail.com

RETAIL FINANCE PROFESSIONAL Sales Acquisition | Retail Management | Project Management

Highly motivated and experienced finance professional with over Ten years in Retail Banking, Customer Service, in which six of those years are in Retail Management. Expert proficiency in delivering outstanding sales results and management expertise in a variety of retail business environments. Skilled in establishing productive business relationships that reward sales efforts with measurable results. Regarded for the ability to maintain strict compliance with all applicable bank regulations and codes of conduct and Quality Assrance.

PRO F E S S I O N A L EX P E R I E N CE SUNTRUST BANK, Atlanta, Georgia (2014-PRESENT) Branch Manager IV, AVP

Responsible for driving branch performance results with a strong individual sales performance via outbound calling efforts and onsite client visits. Ensures compliance with all internal control, operational procedures and risk management policies in a Teller-Less retail branch environment. Prepared and delivered quarterly and annual performance evaluations of all branch staff for developmental purposes. Managed more than $100 million in branch deposits. Recruited, hired, trained, and placed 50 branch associates and increased branch deposits by more than 20%throughout tenure.

Top Accomplishments *Served as Area Saturday Champion to drive Core Sales Result in average sales of 150 core sales per Saturday. *Sales and Referral value point revenue moved from 88% in 2014 to 135% for 2015 and 119.84% for 2016 *Project Lead on pilot of Teller-less Banking (Teller Connect system) and ensured sales & service goals stay over 100% *Served Market Leader in Talent Acquisition for Atlanta South for all job families (Teller, FSR, AM, .BM)

BANK OF AMERICA, Atlanta, Georgia (2011-2014) Banking Center Manager II, AVP

Motivated a team of tellers and financial services representatives to deepen customer relationships of a premier multibillion dollar provider of all aspects of retail branch banking. Generating new sales lead via community outreach activities and development of business partners. Ensuring audit procedures where implemented and followed for semi-annual audit visits. Supervised and coached teams on proper behaviors to drive sales, service, and compliance excellence. Assured completion of regulatory compliance training on a monthly, quarterly, and annual basis. Prepared and delivered quarterly and annual performance evaluations of all branch staff for developmental purposes. Managed 3 branches ranging from California to Georgia. Responsible for direct reports from 10 associates.

Top Accomplishments *Raised Customer Satisfaction score in center from 75% to 93% *Raised Sales from average of 88% to 105% in three quarters *Nominated to Customer Satisfaction Champion for Market *Passed Banking Center Audits with scores of 95% *Increased consumer deposit by 40% from previous year

REGIONS BANK, Atlanta, Georgia (2009-2010) Assistant Branch Manager II

Engaged in extensive business development activities with prospective business clients. Tasked with driving increasing levels of sales by motivating team members to exceed all stated objectives and developing innovative sales campaigns targeted at key demographics. Successfully strengthened and deepened existing business relationships by encouraging team members to identify additional sales opportunities with each customer.

ADP, Atlanta, Georgia (2006-2007) Benefits Analyst

Leveraged expert subject matter expertise in COBRA, FMLA, and HRIS regulations to administer benefits for multiple clients of this provider of payroll, human resource management, employee benefit administration, and other services. Assembled benefits enrollment data into spreadsheets on a daily basis. Performed the prompt and accurate reconciliation of weekly vendor error reports. Actively recruited, hired, and mentored talented employees to contribute to the continuing success of the organization.