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Jake Freeman Administration & Receptionist CV

Mobile: 0413 781 365 Ph: (03) 9399 9400

Email: jakefreeman@live.com.au

Career Objectives I am an experienced and driven receptionist and administrator with excellent customer service skills. I am

enthusiastic and dedicated with an ability to work either independently or in a team environment.

Currently I am seeking work in corporate office administration and reception.

Skills Summary

Intermediate level with the Microsoft Office Suite including Word, Excel, Outlook, PowerPoint and Publisher

Excellent telephone technique and phone switchboard experience with Cisco, Nortel, Digium, Panasonic and

Polycom

Having a professional, passionate and enthusiastic approach to work and excellent attention to detail

Exceptional communicator and people interaction skills

Employment History – Please Note: There Are No Periods of Unemployment. Current Roles

The Plus Ones September 2015 – Ongoing

Reception & Administration/ Production Co-ordinator/Video Host/Writer

Type of Work: Casual, mostly on weekends, event day basis, hours vary Location: Melbourne CBD

Reports To: Manager Reasons for Leaving: Ongoing

Duties Include:

Receiving and answering a high volume of incoming calls, emails and taking messages

Liaising with a high volume of PR and event companies

Obtaining guest lists at events, booking guests to interview and researching and preparing questions for them

Recruiting new crew members, organising duties and equipment hire

Creating and preparing production documents such as crew lists, timesheets, information sheets

Editing and performing post production of videos

Managing the distribution, marketing and promoting through the social networking sites platforms

Jake Freeman TV YouTube Channel (Jake Freeman Enterprises) September 2014 – Ongoing Founder & Manager/Receptionist/Administrator/Social Media Manager/Producer/Host Type of Work: Casual, mostly on weekends, event day basis, hours vary Type of Organisation: Review major events such as award shows, films, red carpet events Location: Melbourne

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Reports To: Self – Employed Reasons for Leaving: Ongoing Awards and Achievements: Listed in the Top 20 Melbourne YouTube Personalities on LinkedIn (July 2016), has over 60,000 online views, over 2000 subscribers

Duties Include: Receiving and answering a high volume of incoming calls, emails and taking messages Liaising with a high volume of PR and event companies Obtaining guest lists at events, booking guests to interview and researching and preparing questions for them Recruiting and canning and selecting new crew members, organising duties and equipment hire Creating and preparing production documents such as crew lists, timesheets, information sheets Editing and performing post production of videos Managing the distribution, marketing and promoting through the social networking sites platforms

Etihad Stadium (Melbourne Stadiums Limited)

December 2011 – Ongoing

Corporate Suites Reception & Attendant (2015 – ) Customer Service Desk/Cloakroom & Mini Dome Reception & Attendant (2015 – ) Media Broadcast Centre Coordinator & Attendant (2015 – ) Gate Turnstile Attendant, Spruiker & Aisle Attendant (2011 – ) Type of Work: Casual, mostly on weekends and occasionally weekdays, event day basis, (Full Time Hours) Type of Organisation: Major sporting, entertainment and events venue Location: Melbourne Docklands Reports To: Team Leader or Event Staffing Manager Reasons for Leaving: Ongoing Awards and Achievements: 2014 Customer Service Staff Member Award Has worked at almost all events year long and is often referred to by staff rostering as highly reliable

Duties Include:

Receiving and answering a high volume of incoming calls and meeting and greeting a high volume of clients

General office, customer service & corporate suite reception duties

Organising, unlocking and assisting with the maintaining of nearly 70 corporate suites as well the media

broadcast centre

Assisting and liaising with the media (television, radio and print) operators and broadcasters and other event

day staff

Providing exceptional customer service to a high volume of patrons and contractors

Channel 31 Television/RMITV/SYN Media

December 2009 – Ongoing Various Roles – Reception/Office Assistant/Talent Guest Producer/Executive Producer/Production Manager/Studio Audience Coordinator/Host Type of Work: Casual, mostly on weeknights and weekends, occasionally weekdays, hours vary Type of Organisation: Television and radio production and programming Location: Melbourne CBD Reports To: Executive Producer or Manager Reasons for Leaving: Ongoing Duties Include:

Assist with new and interested members

Complete booking and hiring forms

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Creating and preparing production documents such as crew lists, call sheets, scripts, shooting schedules

Organising the studio audience every week with handling and responding to ticket requests, bookings and inquiries, via phone and email

Promoting show’s and productions through online and social media

Previous Roles

Nextt Health (Recruited Via Riddells Staffing) July – August 2016 Administrative Assistant/Customer Support Team Member

Type of Work: Temporary Contract, (Full Time Hours, Monday to Friday) Type of Organisation: Care provider delivering care and support services to aged care and home care

Location: Collins St, Melbourne CBD Reports To: Supervisor Reasons for Leaving: End of Temporary Work Contract

Duties Include:

Providing exceptional customer service to a very high volume of customer

Using programs such as BMS and Carelink to update databases and general office duties

Premium Beverages (Recruited Via Conquest Recruitment) July – September 2015 Corporate Front Office Receptionist & Administration Assistant Type of Work: Temporary Contract, (Annual Leave Replacement) (Full Time Hours, Monday to Friday) Type of Organisation: Alcohol beverage wholesalers Location: Port Melbourne Reports To: Manager Reasons for Leaving: End of Temporary Work Contract

Duties Include: Receiving and answering a high volume of incoming switchboard calls Meeting and greeting a high volume of clients Regularly updating the company’s client database and assist with new clients Managing and processing incoming and outgoing mail and general office duties

The Confectionery House

June 2014 – December 2015

Receptionist & Office Assistant Type of Work: Temporary,(Full Time Hours, Monday to Friday) Type of Organisation: Manufacturing Location: Thomastown, Victoria Reports To: Manager Reasons for Leaving: Study

Duties Include: Receiving and answering incoming calls and general office administration duties Meeting and greeting clients, visitors and contractors

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Receiving orders via phone, fax and email and assist with compiling orders for dispatch

Lakeside Chalet Accommodation December 2006 – May 2014 Front Office Receptionist/Manager’s Assistant/Concierge Type of Work: Temporary, mostly on weekends and holidays, (Full Time Hours, Monday to Friday) Type of Organisation: Hotel Location: Beechworth, North East Victoria Reports To: Manager Reasons for Leaving: Study

Duties Include: Receiving and answering of incoming calls Meeting and greeting clients, visitors and contractors Room bookings and dinner reservations Hosting clients and general duties and errands

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Student Internships – Administration & Reception Roles Only

Melbourne Convention and Exhibition Centre

October 2013 – November 2013 Corporate Receptionist & Administration Assistant Type of Work: Full Time Student Internship as part of the RMIT Business Administration course, (Full Time Hours, Monday to Friday) Type of Organisation: Conventions, concerts and exhibition and major events Location: Melbourne CBD Reports To: Department Manager Reasons for Leaving: End of Student Internship Awards and Achievements: Redesigned documents that are used, High Distinction Student, Member of the Student Staff Consultative Council (SSCC) at RMIT University

Duties Include: Switch board duties Archiving documents and files using the Trim Record Management Software General office duties

Education and Qualifications

Brave Studios, (2015) has successfully completed the Television Presenting Course Melbourne Radio School, (2014 – 2016), has successfully completed the Introduction to Radio, Podcast and

Voice Over Courses Toastmasters Speechcraft, (2014), has successfully completed the Public Speaking Course Victorian Bar School, (2014) has successfully completed the Responsible Service of Alcohol Program (RSA

Certificate) Victorian Bar School, (2014) has successfully completed the Silver Service Waiting Course St John’s Ambulance Australia, (2014) has successfully completed the Provide First Aid 2 Day Course Royal Melbourne Institute of Technology (RMIT) City Campus, (2013) has successfully completed the

Certificate IV and Diploma in Business Administration Melbourne Polytechnic (formerly Northern Melbourne Institute of Tafe), (NMIT), Collingwood Campus, (2010 –

2011) has successfully studied and completed the Certificate IV and Advanced Diploma in Screen and Media Emmanuel College, (formerly St Paul’s College), Altona North, (2004 – 2009), has successfully studied and

completed at the VCE level

Referees Contact details of referees will be made available upon request.