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JAKE ANDERSON [email protected](979-221-8333)
OBJECTIVEPositive, team player seeking a position in the Information Technology field to eagerly pursue a position allowing me to increase my knowledge and build my skills in the I/T field. EDUCATIONComputer Networking Systems, Associate of Science August 2007 – June 2009ITT Technical Institute, Houston, TexasGPA 3.0Contributed to team projects. Created and administered Adobe ,Adobe Photoshop, Adobe Flash, Corel Paint, MS Office Suite, AJAX, Java, JavaScript, Shell scripting, SQL, Visual Basic, AIX/Linux/UNIX, Windows Vista/XP, Web Sphere SuiteSpecialized in Computer Networking doing: Peer to Peer connection, Administrating groups and Policies.
My recent work experience has been in troubleshooting systems and coming up with solutions. I do enjoy troubleshooting or repairing equipment or firmware on EGM devices.
EXPERIENCESQA LEAD INSPECTORJCMMARCH 2014 - PRESENTResponsible for providing assistance to a group of SQA inspectors to ensure software test criteria and project deadlines are met through leadership and guidance. Other responsibilities:• Training new SQA Inspectors• Manage/Lead 25 or more team members• Attend morning meetings and report when projects are finishing. • Test experimental test scripts and tools• Create SOP for test scripts and train others using the SOP I created • Collaborating with SQA administrators for scheduling and resource planning.• Enforcing new or old rules and protocols set by management. • Learn future logic printers and test the units/firmware on EGM machines• Checkout money from all over the work (over 30 countries) test them on all products and EGM units. Report findings to Engineers or higher management. • Install products on EGM and go into settings and test out all products and protocols on EGM.
SQA INSPECTORJCMEMPLOYED BY MANPOWERJune 2013 - December 2013Responsible for providing testing on Development's Bill Validator firmware/software to ensure compliance with predefined parameters and requirements requested from customers before release. Other responsibilities:• Documenting outcomes and observations of tests done.• Capturing data used for developing said firmware.• Utilize proper currency handling procedures when banknotes are involved in testing.
SkillsManage 25+people
EGM tech experience
Future logic printers
Creating SOP's
Training others
Bill acceptor experience
Netplex/RS232 experience
IGT protocol experience
Adobe
Adobe Photoshop
Adobe Flash
Corel Paint
LMS/AS400
MS Office Suite
Java
JavaScript
Shell scripting
SQL
Visual Basic
Oracle
AIX/Linux/UNIX
Windows Vista/XP
Networking skills
Troubleshooting
Inbound/outbound
Shipping/receiving
BUSINESS CENTER AGENT/IT SUPPORTThe Venetian Las Vegas, NV1-3-2011 TO 6-13-2013Unload incoming trucks and inbound packages for guest. Receive packages from guest and prepare packages for ship out. Maintain all computers in business and packaging center. Setup printers on guest laptop in a fast and professional manner. Handle money and CC at counter for transactions. Trouble shoot fellow agent computer needs as well as guest needs. Open and close facility daily. Always think of ways to improve our work profit and unmatched guest service. Work overtime when needed or have taken early outs to benefit company need. Main IT support for days I worked there. Looking to expand my skills and learn new ones daily.
DEPLOYMENT TEAM AT THE COSMOPOLITAN ON THE STRIP Crescent Solutions Las Vegas, NV12-1-2010 12-31-2010Deploy computers (monitors, printers, special printers, key pads, ect.) to various locations of the hotel/casino. Setup programs (idp, money management, ect.) Image or reimage os (windows 7 and xp with ghost) run cable to various locations. Run tickets (help desk) for clients in hotel/casino. Completing the task in a fast pace environment. Resetting tcip settings. Active directory making users allowed or disallowed in program areas. Users are using outlook in 2007 so I have worked on that also. Any other task that may come up.
Customer Service Rep/Network Administrator Assistant, Gill Reprographics Inc, Houston, TexasMay 2007- 5-31-07 thru 11-23-10Maintain operating systems and network connectivity. Maintain daily administration logs and research new technologies to resolve current issues. Conduct troubleshooting XP systems and KIP printers to provide a timely solution. Install Drivers and Software such as MS Office, Adobe, and Various operating systems. Conducted upgrades and patches for compatibility with current business software solutions. Assist customers in completely their order in a professional and timely manner.
ACTIVITIES & AWARDSChurch of the Valley, volunteer 1999-2005Junior Hockey Association, member 2005-2007Bravo award for Attending a late night call on day off. (Venetian)- MULTIPLE
