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JAIME-LYN JORGENSEN4327 Wagman St, Oak Forest, IL 60452
Cell: [email protected]
SUMMARYDependable and driven Customer Service Manager in fast paced environment that is consistently evolving and adaptingto serve our customers needs and wants looking to make a career change.
HIGHLIGHTSSelf-starter Active listening skillsOrganizational skills Adaptive team playerAttention to detail Effective multi-taskerTime management Team management
ACCOMPLISHMENTSElected to oversee the Front End team during store remodelUnder projected bag cost by .01%Raised $20,000 two years in a row for Holiday Dinners Program by motivating team members which boostedsales
EXPERIENCEJEWEL FOOD STORE
Front End Customer Service Manager 05/2013 to CurrentLeading and managing the Front End Customer Service department with 50+ team members in multiple locationsOverseeing daily cash over/shortsDeveloped, implemented and monitored programs to maximize customer satisfaction and manage on-sitecustomer service team membersCustomer Service functions include problem resolution, customer concerns, selling of products and servicesForecast and schedule to a labor budget while keeping in mind union regulationsWeekly payroll reportingHiring and training/coaching of new and current front end team members on current policies and proceduresVisual labor management, team member time and attendance, and human resources at store levelPrioritization and delegation of daily responsibilities throughout the departmentAssisting the store director and department managers with daily operations/tasks to drive profits
Assistant Front End Customer Service Manager 09/1999 to 05/2013Worked closely with the Front End Service Manager in daily operations of the Customer Service DepartmentDirected and supervised employees reconciling cash receipts and deposits Supervised 25 employees per shiftPraised by management for being a fast and efficient worker, requiring little supervisionTrained staff to deliver outstanding customer serviceOrdering front end supplies, working with a supply budget
3rd Person/Bookkeeper 10/1997 to 09/1999Handled cash and deposits using the proper accounting procedures and documentationEntered weekly sales and customer count sheets for review by managementProcessed payroll, electronic deposits and employee pay adjustmentsResearched and resolved cash disputes with tact and efficiencyPrevented store losses using awareness, attention to detail and integrityWorked as a team member performing cashier duties, product assistance and cleaningPerformed store opening duties, including counting cash drawers and checking all equipment for properfunctioning
Cashier/Service Clerk 05/1993 to 10/1997
