J.A UAR

JAGUAR LAND ROVER SHOP FOREMAN CONFERENCE CALL APRIL 28, 2016

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Confidential ©2016

Today's Presenters JA UAR -

Name Position

James Osborne Manager - Technical Service Engineering

Alan Clarke Manager - Product Investigation & Field Technical Support

Joe Murtagh Manager - Service Diagnostics & Retailer Technical Support

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Today's Agenda JA UAR -

• Latest Vehicle Concerns/ Fixes

• Latest Diagnostic Concerns/ Fixes

• Bulletins Published

• Response to Questions Raised via Google Form

• Q&A

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Latest Vehicle Concern Fixes J.A UAR -Vehicle

Range Rover 13 - 16MY RR Sport 14 - 16MY

Twin Speed Transfer

Case Only

Range Rover 13MY

XJ 12-13MY

Customer Concern

Customers complain of a judder when turning

Front Suspension RearlowerArm Bush

Customer states business/ picnic tray latch has broken.

Details and Status

New Transfer Case Control Module software has been released with DVD 144.09 for 13-14MY RR & 14MY RR Sport vehicles. The software for 15 -16MY RR & RR Sport models has been released on DVD 145.02. TSB LTB00906 has been updated to include the 15-16MY vehicles. It is important that the procedure to Drain and fill the transfer case fluid. Road test the vehicle around corners in both hi and low ranges. Drain and fill the transfer case fluid in the bulletin is followed to correct the customer's concern.

A concern has been identified on a limited number of 2013 MY Range Rover vehicles. On heavy braking/acceleration the lateral arm can move and contact the subframe which can cause a noise to be heard in the vehicle. An inspection of the rear lower arm bush to be performed and if the date code states January 2012 the lower arm will require replacement. Service Action 0589 target to release early May.

The front seat back business/ picnic tray latch may be broken. This may be caused by excessive loading of the latch due to additional NVH material located behind the tray carrier cover. TSB JTB00482 is being published to provide a reduced thickness tray carrier cover to prevent excessive loading on the retaining latch.

Publication

L TB00906NAS2

0589 To be published

JTB00482NAS 1 On Sign-off

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Latest Vehicle Concern Fixes -Vehicle

RR Evoque 14 - 16MY Discovery Sport 15 - 16MY

XF 16-17MY

RR Evoque 16MY

Customer Concern

Customer may state the sunglass holder is inoperative and or does not sit flush in the closed position.

Customer may state the sunglass holder is inoperative and or does not sit flush in the closed position.

Customers complain of a double beep sound while stopped or when washing vehicle or driving at low speeds in the rain.

J.A UAR

Details and Status Publication

A revised sunglass holder has been produced to resolve this concern. TSB has been reissued to update the part numbers for the

L TB00696NAS5

new sunglass holder. Service Action 0591 will be published to 0591

To be published address this concern. Target for release in late May.

A revised sunglass holder has been produced to resolve this concern. Service Action K386 will be published to address this

K386 concern. Target for release in late May. To be published

Customers complain of a double beep sound normally associated with a miss lock concern that is caused by a trigger of the gesture operated tailgate control system without the key fob within range. Service Action New Body Control Module software has been developed to eliminate 0588 the audible tone from the gesture control system, released on DVD To Be Released 145.05 . Service Action 0588 target for release early May to address this concern.

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Latest Vehicle Concern Fixes ewt Vehicle

XF 16-17MY

XCL

Range Rover RR Sport

15MY

Customer Concern

lnControl Touch Pro System Resetting

Replacing Satellite Radio Modules

Customers may complain that screen saver settings cannot be saved.

J.A UAR

Details and Status

A Service Action will be released to resolve any concerns of the lnControl Touch Pro system occasionally freezing or restarting. Customers may report loss of favorites, having to re-enter navigation destinations or having to re-pair their phone to the vehicle. An update to the Infotainment Master Controller (IMC) will resolve these symptoms. Service Action K392 target for release in early May.

When replacing a Satellite Radio Module (SOARS), the customer's subscription must be transferred to the new module. The new and the old Electronic Serial Number (ESN)/Radio ID must be recorded and have the customer's name and address for account verification when calling Sirius XM OEM Dealer Support. Identify yourself as a Technician performing a service swap to avoid a fee on the account.

Customers may report after 0508 Service Action that the screensaver setting will not remain over a key cycle (ex. customer sets the clock as the screensaver, then next ignition cycle the screen will go into stealth mode instead of bringing up the clock). There is a software error in the touch screen causing this issue under investigation. Please report all cases via EPQR.

Publication

K392 To be published

JA16Gl-08 SA16Gl-06

SSM72736

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Latest Vehicle Concern Fixes -Vehicle

XF

XF 16MY

Range Rover RR Sport

16MY 5.0L V8

Customer Concern

2.0L Engine Idler Pulley Concern

Customers complain of a CEL illuminated with OTC P025C-11 stored in the PCM.

After a service interval reset, the service interval indicator may appear on the instrument cluster.

J.A UAR

Details and Status

A potential issue has been identified on a limited number of vehicles listed in the affected vehicle range where a bolt retaining a Front End Auxiliary Drive (FEAD) idler pulley may fail leading to a loss of FEAD drive.

Please report details of any repairs which are being made via EPQR. If technical assistance is required to determine the correct repair, please raise a TA with the helpline. A small number of reports have already been raised with helpline.

After a Service Interval Reset, the Service Interval Indicator (SIi) may appear on the Instrument Cluster (IC) for less than one second when no service is required. PCM software update available on SOD 145.05.

Publication

J061: Engine Idler Pulley 7-104 USA/CAN

L TB00871 NAS3 TBC

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Responses to Questions Previously Raised by Retailers -Vehicle

XJ 16MY

Discovery Sport 16MY

Customer Concern

Customer complaint of intermittent no audio

from all inputs, not just satellite radio will the new IMC software fix

this concern?

CEL on with DTC's P0042 & P0142

stored. The 02 sensor lists Brazil on it, but

the vehicle is not covered within SSM 72556. Is this vehicle

affected?

J.A UAR

Details and Status

The new software for the IMC will not resolve the issue of no audio from all sources. If you should have a vehicle exhibiting these symptoms please raise a request for Technical Assistance (TA) with the Technical Helpline. At this time there is no new software available for the IMC in 16MY XJ, there will be a future communication when the next update is available.

SSM72556 was specifically related to service part LR0357 48. This part is not compatible with Discovery Sport models.

Faults related to an 02 sensor on any models not covered by a technical communication should be diagnosed as per the recommendations in TOPlx.

JLR appreciate details of those repairs being shared via EPQR.

Publication

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Responses to Questions Previously Raised by Retailers J.A UAR -Vehicle

XF 16MY

SOD

Customer Concern

Customer complaint of inability to start the vehicle following a remote start through the App. Intermittently.

Difficulty downloading As-Built Files

Details and Status

This issue is currently under investigation. We have received a limited number of reports of this issue through the Technical Helpline, but no root cause has been determined at this time. If the vehicle arrives in a failed state, please refrain from performing a hard reset as that will temporarily resolve the issue. Instead, perform a canlink monitor as per SSM71869 and open up a request for Technical Assistance (TA) with the Technical Helpline. If you can please provide as much information as possible from the customer as to when this issue occurred.

1 ) Understand the difference between as-bu i It and as-is files ( 16MY vehicles)

2) Understand the importance of reviewing error code details whenever using the SOD Software Management Wizard. (Troubleshooting section of SOD M& TGuide on TO Pix)

3) When Error code 620 is seen, the requested file is not available on our servers, do not escalate to local IT, open TA if required.

4) When any other error code is seen, repeat the download, possibly waiting for transient conditions to improve before escalating to local IT Local IT can get support via SOD Connectivity Helpline 201-760-8504

Publication

SSM71869

JA16TE-05 & SA16TE-05

SOD Maintenance and Troubleshooting Guide v4.3

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THL Most Common TA's JA UAR -

Commodity Vehicle Customer Concern Details

Check Engine MIL P050B-96 Inspect and repair all

Powertrain 2015 - Onwards F- vacuum leaks. Refer to

TYPE TOPlx for code description and possible causes

No SOARS audio on start up, New software under

Electrical 2016 XJ but other audio sources are development - Estimated working normally. availability May 19th

2014- Onwards Brake Squeak from front Under investigation

Chassis Range Rover and brakes

Range Rover Sport

Body

Confidential ©2015

Latest Diagnostic Concern Fixes

Vehicle

16MY Range Rover, Range Rover Sport, and Range Rover Evoque

17MY F-TYPE

Customer Concern

Ongoing difficulty when performing POI and some module programming etc -Now expanded to include 17MY F-TYPE

16MY Evoque CCF concerns have been resolved with SDD145.05 - Full details will be published on Friday.

After performing certain tasks with SOD, some warning lamps remain illuminated ,and multiple modules are storing "Uxxx-xx" DTC's as permanent DTC's.

J.A UAR -Details and Status

SOD is currently struggling with an unexpected range of CCF data formats being used on these vehicles. Currently we are only capable of managing this concern via the TA process.

Long term plans will require spe_cific c~anges cr~ated within SOD to dynamically identify which format Is present in a specific vehicle.

SOD is now 100% compatible with all currently available as-built files that have been re-created to a common format. This eliminates the requirement to use a man~al patch, and SOD is safe for all programming work provided the most recently released as-built is on the tool.

Using SOD on vehicles with incompatible C~F F~rmats has caused SOD to corrupt the vehicle conf1gurat1on. As a result there are DTC's and Mil's that cannot be cleared unles~ a TA is opened to obtain assistance. (additional details

Publication

JA16TE-07 / SA16TE-09

Content is being updated as we learn more details.

(Issue 6 will be released on 4/29 with new details for RR Evoque)

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Latest Diagnostic Concern Fixes

Vehicle

Pre-10MY XCL

Customer Concern

When working on "Legacy" vehicles using SOD, the data collection time is extremely long, and once the OTC list is displayed, SOD is listing DTC's in duplicate.

J.A UAR -Details and Status

We have already processed many EPQR on this concern. The diagnostic engineers are aware and we are currently working to resolve this concern.

Unfortunately, there are no manual patches or workarounds currently available

Additional EPQR's would be useful to help demonstrate the scope and impact of this concern in our market.

Please attach session files and ensure the EPQR is properly documented.

Publication

TBD

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TOP/x Bulletin I SSM Postings - Jaguar J.A UAR -

reference title

J059NAS1 Safety Recall: AJ133 Cracked Fuel Pump Flange

JTB00477NAS1 Rattle Noise From Front of Vehicle

SSM72729 Auto High Beam - Hand of Traffic Menu, 16MY onwards

SSM72730 infotainment system Screensaver returns to blank screen after an ignition cycle

SSM72734 X351 Door Latch System Diagnosis Procedure

SSM72744 lnControl Touch Pro, No audio from any source

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TOP/x Bulletin I SSM Postings - Land Rover J.A UAR -

reference title

L TB00584NAS4 Intermittent Steering Wheel Switch Operation

L TB00773NAS2 Hood Finisher-To-Hood Clash

L TB0077 4NAS2 Heated Steering Wheel Not Operating Correctly

L TB00895NAS1 Exhaust Valve Noise

L TB00902NAS2 Engine MIL Illuminated With DTC P2096-00 or P2097-00 Stored

L TB00906NAS2 Judder From Transfer Case

L TB00909NAS1 Active Driveline Power Transfer Unit Internal Oil Leak

L TB00911NAS1 Active Driveline - DTC Diagnostics

L TB00916NAS2 Intake Camshaft Variable Cam Timing Actuator Component Failure

L TB00917NAS1 Blue Road Wheels Displayed in Instrument Cluster Message Center

SSM72676 DTC P0132 set on vehicles fitted with GTDi engine.

SSM72737 L405 Range Rover & L494 Sport. Seating, Lumbar/ Massage Function & diagnostic's

SSM72740 L538 Range Rover Evoque window regulator issues

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J.A UAR -

THANK YOU! Q&A

Confidential ©2016