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EDUCATIONAssociate of Applied Science: Convergence Technology
Collin College Frisco, TX Degree 2010
• Cisco Certified Network Associate CSCO11625149• Linux+ Novell, Network+, XP Pro, Server 2003 • SoHo, Convergence+, VoIP (CME), Wireless Telephony • Operating System Security• Computer Maintenance• Business and Professional Speaking
PROFESSIONAL PROFILEIT OFFICER
The Bank of MarionMarion, VA
2012 - 2016
PC/Printer implementation and support Server maintenance and repair Installation, maintenance, and repair of all peripherals Implement additions/upgrades to hardware and software system-wide Implement additions, upgrades, and support for LAN/WAN network Help Desk support for all users Software installation and support Consult employees on individual basis with PC problems and new software support Co-liable for ensuring application of Finance Software Updates Co-liable for ensuring integrity of network Co-liable for Network security Support for networked multi-function devices Provide/test network cabling as needed Provide support for phone systems Provide copier support Provide support for Telco provider issues when needed Provide ATM support when needed
Network Engineer I HSI, TSEOperations Network Augmentation
CenturyLink (via. TEKsystems) Monroe, LA
2011 - 2012
• Assessed, designed, and implemented augmentation within the High Speed Internet (HSI) data network utilizing “Target State Ethernet” skills which included: IEEEs’ 802.11Q VLAN Tagging, 802.1ah Provider Backbone Bridge (PBB), and Point-to-Point L2 MPLS
• Technical aptitude to effectively investigate and modify the configurations of hardware and software; utilizing systems and management processes designed to achieve optimum performance and acceptable levels of service within corporate and budgetary guidelines
LAB ASSISTANT Collin College Frisco, TX 2008• Cisco Certified Networking Associate/Professional lab assistant to Professor Cope Crisson• Removal & Replacement of high-end Cisco routers, switches, and pix’s• Design and planning skills were utilized with upgrades of new, high asset equipment • Wiring, tear down, install, and IOS programming of two labs accomplished without
supervision
ASSISTANT MANAGER Wal-Mart Inc. Rowlett, TX 2003 - 2007 Performed all aspects of managing the different areas of a Super Center and Div1 including:
Overnight operations, paperwork in the areas of balancing daily deposits ranging from $35K-$100k+, scheduling, and stock control.
Trained in human resources in the areas of: interviewing, counseling, and terminating employees
Maintained customer relations by effectively handling customer complaints
Traveled to different locations to assist in the opening and organization of new stores and remodels
SALES PROFESSIONAL David McDavid Plano, TX 2001 - 02• Utilized strong organizational and analytical skills, and a proven ability to handle multiple
tasks.
STORE OPERATIONS DIRECTOR Victoria’s Secret Dallas, TX 2001 Trained, developed and motivated staff
Implemented an effective sales plan by: Preparing weekly payroll, forecasting store sales, maintaining budgetary controls, supervising shipping and receiving, loss prevention, inventory control, merchandising
Managed customer relations in a professional one-on-one basis
SPECIALIST (E-4) US Army Texas & Korea 1997 - 01• Honorable Discharge from both US Army and US Army National Guard• Worked with multi-million dollar equipment under high stress while responsible for a four
man team
ExperienceBank of MarionHardware Management
Receipt Printer-Repair and Invt. Control-POC for Issues IP Phones-Repair and Invt. Control-POC for Issues PC's-Setup-Repair and Invt. Control-POC for Issues Monitors-Purchase Request-Setup-Invt. Control-POC for Issues CheckScanners-Purchase Request-Setup-Invt. Control-POC for Issues Hard Drives-Serial Number Logging-Repair/Replace Cage Installs-Purchase Request-Setup-Invt. Control-POC for Issues Rewires-Cable Drops-Purchase Request-Setup Multipurpose Printers-Repair and Invt. Control-POC for Issues Keypads-iButton-Core/Bookkeepping-4FL Keypad Security Cameras-Purchase Request-Setup-Train-Invt. Control-POC for Issues Cash Counters-Purchase Request-Setup-Invt. Control-POC for Issues
Software Management Arta-Updates and Patches-POC for Issues EZ-Teller-Auditing-Setup and Removal-Change Users Rolls and Workstations-Break Fixes-POC for
Issues Clearview-Auditing-Setup and Removal-Change Users Rolls-Break Fixes-POC for Issues ActiveView-Auditing-Setup and Removal-Change Users Rolls and Workstations-Break Fixes-POC for
Issues Premier-Password Resets and Lock Out Resets Point/Calix-Updates and Patches-POC for Issues ShareFile-Updates and Patches-POC for Issues GPRC's-Password Reset-Cert's-POC for Issues CBB-User Setup-Audit-POC for Issues Profit Star-Updates/Patches-New User Setup-POC for Issues Optimist-Updates/Patches-New User Setup-POC for Issues Active Directory-Setup and Removal-Change Users Rolls and Workstations-Audit-POC for Issues Exchange--Setup and Removal-Change Users Rolls and Email Groups-Audit-POC for Issues Phone System--Setup and Editing-Change Users Rolls and Passwords-Audit-POC for Issues Meeting Room-Setup and Removal-Train-Troubleshooting-POC for Issues Security Cameras-Setup IPVMS server and cameras Ticket System Amazon Orders Security Video – FBI-Secret Service-Local Police
Current/Completed PROJECTS Phone SYSTEM- 120+ Mitel 5330e IP & 5610 DECT Network Cage installs – 16 different branches Security System with IP Camera’s and custom built IPVMS GPRC's – General Purpose Reloadable Cards – Prep and Rollout with end user support ShareFile – Secure file transfer system Wireless AP's – Ubiquiti
Networking Experience Proficient with Alcatel/Lucent 7750, Cisco, Juniper, HP, Dell, Redback Overall 5+ years’ experience in Network Design, Installation, Configuration and troubleshooting: Routers, Switches Installation, maintenance, and tuning of data communication system software components, LAN/WAN
hardware/software with other hardware/software operating in a networked environment Extensive experience in installing and deploying desktop/laptop Proficient in Microsoft – Active Directory, Exchange, Win7, Win10 SoHo- Small Office Home Office (POTs, Wireless, Servers, VPN, VoIP/SIP) Ability to set and meet time sensitive deadlines Work effectively in a team setting or as individual Excellent Public Relations skills; work well with diverse groups of people. English Speaking with excellent oral and written communication skill
Network Lab Assistant Responsible of Installation and Configuration of Cisco Router, Switch and Firewall Design and planning skills were utilized with upgrades of new, high asset equipment Removal & Replacement of high-end Cisco routers, switches, and pix’s Wiring, tear down, install, and IOS programming of two labs accomplished without supervision Desktop support Responsible for student assistance in Microsoft and Windows environment Desktop installation, configuration and troubleshooting. Installing and deploying maintaining, and troubleshooting several operating systems Built PC’s, installed and configured operating systems and application software, and recommended antivirus
and security procedures tools
Contact ListIT OFFICER Bank of Marion AUG 2012 TO APR 2016
102 W. Main St.Marion, VA 24354
Office: 276-783-3116
NETWORK ENGINEER I CenturyLink NOV 2011 TO JULY 201222 Accent Dr.
Monroe, LA 71202Office: 318-360-2165
ASSISTANT MANAGER Wal-Mart Inc. JAN 2003 TO MAY 2007Wal-Mart Home Office
702 SW 8th StreetBentonville, Arkansas 72716-86111-800-Walmart (1-800-925-6278)
SALES PROFESSIONAL David McDavid Plano, TX NOV 2001 TO DEC 20023333 W. Plano Parkway
Plano, TX 75075(972) 964-5000
STORE OPERATIONS DIRECTOR
Victoria’s Secret Dallas, TX
JUNE 2001 TO NOV 2001
Limited Brands, Inc. Three Limited Parkway Columbus, Ohio 43230
614-415-7000
SPECIALIST (E-4) US Army Texas & Korea NOV 1997 TO APRIL 2001Will Provide DD214 for verification.
Reference
Robert “Bob” SlaughterTECHNICAL ENGINEERING &
SUPPORT MANAGER22 ACCENT DR
MONROE, LA 71202Office: 318-582-2104
Brad Mitchell, CCIE ENGINEER III
CTL NATIONAL NETWORKOPS-AUGMENTATION 42320 FORSYTHE AVEMONROE, LA 71201Office: 318.360.2171
Farhan ”Frank” AnsariNetwork Engineer II
22 ACCENT DRMONROE, LA 71202
Office : 318-360-2165Cell : 321-356-9108
Copeland “Cope” CrissonProfessor Info Tech Cisco
CCNA/CCNP9700 Wade Boulevard
Frisco, TX 75035Office: [email protected]
Tim RingleyIT Officer
The Bank of Marion102 W. Main St.
Marion, VA 24354Office: [email protected]
Peter “Pete” BrierleyProfessor Convergence &
Interoperability 9700 Wade Boulevard
Frisco, TX 75035Office: [email protected]
