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Jennifer González (714) 615-8310 (Mobile) 2871 S. Fairview St., Apt. E obadia@hotmail.com Santa Ana, CA 92704

Customer Service ~ Operations ~ Training ~ Events

STRENGTHS Resourceful, innovative, solution oriented team player with proven communication and organizational skills, bringing to

the table a positive creative energy and a willingness to do what it takes to foster success.

SKILLS

Event Planning

Step by step planning from start to finish of large scale events and small conferences. Duties including but not limited to catering, décor, lounge spaces, operations, staffing, and volunteer management.

Create artboards and layouts to present design elements.

Build and maintain relationships with vendors, exhibitors, and sponsors.

Work in conjunction with Sales, Marketing, and PR teams to execute largescale B to B tradeshow and conference events.

Maintain and work within established event budgets when planning large scale events

Handle follow-up and fulfillment of sold sponsorships from start to finish.

Execute duties on-site to ensure events run smoothly and assist with miscellaneous on-site tasks as needed to assist the teams.

Notable events include: Interbike, IBD Summit, Fall Cyclofest, Sports Licensing and Tailgate, Outdoor Retailer, ASD Market Week, and the Annual Lowrider Hall of Fame banquet Dinner and Dance.

Administrative/Clerical Coding and processing personal and event expenses, following up on emails, mailers and other

projects.

Create and monitor revenue reports for reporting and fulfillment purposes.

Follow up on invoice payments for all assigned shows and work in conjunction with internal teams to ensure proper contract processing.

Plan and arrange travel as necessary, including booking rooms, air and ground transportation, and other incidental expenses.

Archive and maintain hard copies for records purposes.

Created weekly departmental mailers. Aided with the annual archiving and filing of all employee files, and customer contract files and receipts through accounts payable office. As well as office consolidation/relocation project. Responsible for archiving, data entry and labeling.

Customer Service Handling exhibitor and customer complaints on show site as Floor Manager.

Taking all incoming calls for the companies various offices across the U.S. and directing them appropriately.

Answering basic customer questions and assisting in various office projects for employees, including interoffice mail, orders, other mailers, faxes, and copy/collate projects.

Handling payments for event vendors, and speakers.

Sales Work with Advertising Sales Team for various high profile automotive and lifestyle magazines creating,

sending, processing, uploading and filing contracts, insertion orders, etc. for the advertising team

Create sales progress reports through MSG.

Assist sales team in creating media kits, tracking expenses, research, and misc. tasks, as needed.

Working directly with advertisers (as needed) to handle contract questions, insertion orders, and ad materials (collection and uploading) into our system.

Assist publishers as main liaison between Creative Services and Sales in creating sales content for marketing sales materials, such as flyers, for revenue increase purposes.

Assist newer Sales Assistants with new software on the job training. Human Resources, Etc.

Assist in Human Resources Department Job Description Project consisting of researching, sorting, and using templates to create uniform job descriptions for all positions within the company.

Create and send new hire packets for various offices across the U.S.

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Create new employee files as well as updating existing files, creating back-up files of all new hire packets on new Xerox e-filing database, scheduling appointments for interviews, and access to all current and terminated employee files for the purpose of filing.

Created and collated New Employee booklets.

Special Projects Created a one-of-a-kind commissioned mural to be printed on an exclusive marketing piece by Klean

Kanteen.

Contract negotiations for special event Keynote speakers.

Contract creation for Sponsorships associated with special events. Contract creation/entry/upload for advertisers and sales reps participating in the Annual Ultimate Wheel and Tire Guide.

Liaison for all internal department teams and advertisers for the Annual Ultimate Wheel and Tire Guide from build to ship to press of newsstand copies. Main point of contact for questions regarding the project and database system.

Alpha testing and QA for creation of online database used in material/data collection for the project.

Drafted instruction manual for advertiser use of the new digital upload system for Guide materials.

Handle all image and proof trafficking for the annual Wheel and Tire Guide.

Copy edit as well as QA for digital and app versions of the annual Wheel and Tire Guide.

In charge of distributing copies of the finished print version to all participating advertisers.

COMPUTER/SOFTWARE EXPERIENCE

Skilled in Microsoft XP/2007, Word, Excel, Outlook, and other various computer programs and social

media.

ADOBE reader, illustrator

Concur and IBM T&E Expensing software

MSG Sale Revenue Software

Sales Force, ADP employee software

Smart Draw layout software

EMPLOYMENT HISTORY

Emerald Expositions Operations Coordinator 2013-Present Source Interlink Media Publisher/Sales Assistant 2008-2013 Adecco and Corestaff Services Temporary Office Positions 2007-2008 Harrah’s, Macaroni Grill, Tony Roma’s Trainer, Bartender, Server 2000-2007 Target Corporation Customer Service Team 2002- 2003 FedEx Kinko’s Office and Print Services Color Specialist, Various Duties 1999- 2000 Aahs! World Radio Kid Deejay 1993- 1998

EDUCATION

University of California, Irvine, CA – BA, Anthropology University of Hawaii, Hilo – Internship Archaeology Dig, Big Island, Hawaii Santiago Canyon Community College - Cultural Immersion and Language Course, Mexico

REFERENCES Upon request