iWeb Management Packages - List of supported services … · iWeb Management Packages - List of supported services and software ... Any provision of technical support will be charged

iWeb Management Packages - List of supported servicesand software

IntroductionOperating Systems and Control PanelsVirtualizationBackupsLinux Software

Databases (Linux)Web Servers (linux)Programming languages (scripts) (Linux)Monitoring and statistics for web servers (linux)Mail Servers (Linux)FTP Servers (Linux)Load Balancing (cluster) (Linux)Content Management System (CMS) (Linux)Other Software (Linux)

Microsoft Windows SoftwareDatabases (Windows)Web Servers (Windows)Programming Languages (scripts) (Windows)Statistics for webservers (Windows)Mail Servers (Windows)FTP Servers (Windows)Other Softwares (Windows)

Unsupported Activities

version 1.5

IntroductionAny provision of technical support will be charged $ 75 per hour unless the customer has a paManaged on demandckage that includes 120 minutes of support (the exceed will be charged $ 75 per hour). At least 15 minutes will becharged for each support request. The support time included in the package is not cumulativeManaged on demandfrom month to month (the unused time is reset every 20 days from the delivery date of the product).

Customers with a package of administration and management of servers are supported 24/7 for the followingcategories:

Installation and default configurationAdvanced ConfigurationDebugging and problem analysisSoftware update

The Default installation and configuration category includes the basic installation of the operating system orsoftware. The basic configuration (default) is also implemented.

By default, software installation is supported only through the standard mechanism of theoperating system (yum for CentOS, apt-get for Debian, etc) or via the control panel. When acontrol panel is installed, the software installation must be done via the standard mechanism ofthe control panel.

Any additional configuration of the operating system or software is classified as an advanced configuration. Forexample, updating the rules of a firewall, installing SSL certificates, etc.

The Debugging and problem analysis category includes the monitoring of a problem via the log files, the search forcauses of server overloading, restarting a service, an emergency investigation in case of failure, etc...

As for installation, the software update is supported via the standard mechanism of the operating system or thecontrol panel. When the control panel is installed, the software update must me done via the standard mechanismat the control panel.

Each task is identified by one of the following icons :

= officially supported task = officially unsupported task = best effort

Tasks not listed in this document are not supported by our team.

In addition, some activities may be included in more than one category at a time: for example :

The migration of a standard server or site: Default Installation or Configuration, Advanced ConfigurationPerformance Tuning and Server Optimization. Advanced Configuration, Debugging and problem analysisVerification and optimization of server's security. Advanced Configuration, Debugging and problem analysis

Here follows a list of supported items for dedicated server customers who have opted for our administrationpackage. The operating systems and software not included in this list, should be considered as unsupported.

Operating Systems and Control PanelsOperatingSystem

DefaultInstallation

Configuration

AdvancedConfiguration

Debuggingandproblemanalysis

SoftwareUpdate

Supportedversion fornewdeliveries

Supportedversion forOSreinstallation

CentOS†

6.X 5.X & 6.X

UbuntuServer LTS †

12.04 &10.04 LTS

12.04 &10.04 LTS

Debian†

7 (Wheezy) 6(Squeeze)

Windows2003 †

Windows2008 †

Windows2008 R2 †

WindowsServer2012

†

FreeBSD†

OSX†

† : only updates between minor versions of the same operating system is supported. Please note that majorreleases upgrades are not supported. In general, any updates that requires the server reinstallation are notsupported.

The following problems, given as an example, are covered :

File system and file naming problemsInterpretation of the log files and statistical reportsPermissions and File PropertiesCommands and system utilities

Control Panel DefaultInstallation andConfiguration


Debugging andproblemanalysis

SoftwareUpdate

Comments

cPanel/WHM only on thelatest version ofCentOS

cPanel/WHM +Fantastico

only on thelatest version ofCentOS

Parallels Pleskfor Linux

only on CentOS

Parallels Pleskfor Windows

All Windowsversions aresupported


Problems accessing the control panelChanging the system configuration via control panel user interface

VirtualizationVirtualization Software

DefaultInstallation

Configuration


Debuggingand problemanalysis

SoftwareUpdate

Comments

ParallelsVirtuozzoContainersfor Linux †

Supportlimited to thephysicalserver. No supportfor virtualservers. Onlyon CentOS.

XenHypervisor †

Supportlimited to thephysicalserver. No supportfor virtualservers. Onlyon CentOS5.X.

MicrosoftHyper-V †

Supportlimited to thephysicalserver. No supportfor virtualservers. Onlyon Windows2008 R2 &2012.

VMWareESXi†

Supportlimited to thephysicalserver. No supportfor virtualservers.

† : supported only with our "Virtualization Ready" offers

Backups

The following activities are covered through our R1Soft backup solution:

Scheduling backupsRestoration of one or more files from a backupComplete server restoration from a backupPossibility to backup an external server with the R1Soft Solution, provided by iWeb. We cannot providesupport regarding the installation and configuration of the R1Soft agent on the external server.

Linux Software

Databases (Linux)

Databases DefaultInstallation andConfiguration



SoftwareUpdate

Comments

MySQL† ††

PostgreSQL

† : installation from sources are supported†† : possibility to upgrade to a version superior than the one supported by the operating system

The following problems, given as an example, are :covered by MySQL

Connection problemsPrivilege ManagementReplication to a second server database

The following problems are not covered:

Database Optimization

Web Servers (linux)

Web Server DefaultInstallation andConfiguration



SoftwareUpdate

Comments

Apache

Apache -mod_bandwidth

included with acPanel or PleskControl Panel

Apache -mod_cgi

included with acPanel ControlPanel

Apache -mod_Mono


Apache -mod_perl


Apache -mod_ssl

Apache -mod_suPHP


Apache -mod_unique_id


Apache -.htaccess

programming isnot supported

Apache - SSI

Apache -suExec

Apache -CGIWrap

Apache -Multi-ProcessingModule (MPM)


Apache -VirtualHost

Apache -Tomcat †


Lighttpd

† : supported only via a control panel necessarily installed on the server

Webadministrationtool

DefaultInstallation andConfiguration



SoftwareUpdate

Comments

phpMyAdmin included with acPanel ControlPanel

phpPgAdmin included with acPanel ControlPanel


The following problems, given as an example, are covered::

Problems publishing websites, access and data transfer problems.

Programming languages (scripts) (Linux)

ProgrammingLanguages




SoftwareUpdate

Comments

JavaDevelopment Kit(JDK)

Perl‡

no support toprogramming

Perl - CPAN‡

PHP ‡

no support toprogramming

PHP - curl ‡

PHP - curl-ssl ‡

PHP -EAccelerator


PHP - ffmpeg††

PHP - gd ‡

PHP - PECL(PEAR) ‡

PHP - Suhosin included with acPanel ControlPanel

PHP - autremodule

Python no support toprogramming

Python -modules ††

Ruby on Rails†


‡ : unsupported if installed via sources† : supported only via a control panel necessarily installed on the server†† : installation from sources supported

The following problems, given as an example, are covered:

Problems Running CGI script (no programming)Problems Running PHP scripts (no programming)Problems Running Python or Perl scripts (no programming)

Monitoring and statistics for web servers (linux)

Software forweb statistics




SoftwareUpdate

Comments

AWStats included with acPanel ControlPanel

Munin‡ ‡ ‡ ‡


Webalizer included with acPanel ControlPanel

‡ : unsupported if installed via sources

Mail Servers (Linux)

Mail Servers DefaultInstallation andConfiguration



SoftwareUpdate

Comments

Exim†


Postfix†


Qmail†† ‡


Sendmail

Courier-Imap†


Dovecot included with acPanel ControlPanel

Imapd

Vpopmail††

Mailman†


† : supported only via a control panel necessarily installed on the server†† : installation from sources supported‡ : unsupported if installed via sources

Anti-spam andanti-virus




SoftwareUpdate

Comments

SpamAssassin†


ClamAV†


ParallelsPremiumAntivirus

† †included with aPlesk ControlPanel

Kaspersky AV† †

included with aPlesk ControlPanel

DNS-basedBlackhole List † †


Sender PrivacyFramework(SPF)



WebmailSolution




SoftwareUpdate

Comments

Atmail WebmailLight †


Horde IMP †


SquirrelMail included with acPanel ControlPanel

Roundcube †




Problems receiving and sending messagesE-mail service configuration to send messages generated via a web form installed on the same serverStandard Software Configuration to receive mail (eg.: Microsoft Outlook, ThunderBird)

FTP Servers (Linux)

FTP Server DefaultInstallation andConfiguration



SoftwareUpdate

Comments

ProFTPd† †


Pure-FTPd included with acPanel ControlPanel

vsFTPD



Connection problemsAccess Rights Management

Load Balancing (cluster) (Linux)

Software DefaultInstallation andConfiguration


Debugging andproblemsanalysis

SoftwareUpdate

Comments

LVS ‡ LVS is no longersupported innew HAinstallations, butwe supportexistingcustomers usingthis technology

HAProxy ‡

Apache ‡ Distribution ofSSL requestonly

Keepalived ‡ Distribution ofSSL requestonly

DRBD

‡ : This software is only supported via our offer load-balancing solution (cluster)

Content Management System (CMS) (Linux)




SoftwareUpdate

Comments

Drupal†

included with acPanel +FantasticoControl Panel

Joomla†


WordPress†


† : supported only via Fantastico

Other Software (Linux)

Other Software DefaultInstallation andConfiguration



SoftwareUpdate

Comments

SSH

rSync

BIND included with acPanel or PleskControl Panel

IPTables

CSF Firewall

NFS

Samba

Memcached†† ‡

† : supported only via a control panel necessarily installed on the server†† : installation from supported sources‡ : unsupported if installed via sources


Access on command line to the server via SSHFirewall Configurations (IPTables, CSF Firewall) or blocking of IP addresses via the hosts.deny fileDomain Names and DNS (A, CNAME, MX, records, etc.)

Microsoft Windows Software

Databases (Windows)

Databases DefaultInstallation andConfiguration



SoftwareUpdate

Comments

Microsoft SQLServer 2005

Microsoft SQLServer 2008

MySQL† †


ODBCconnector




Connection problemsPrivilege ManagementReplication to a second server database

The folllowing problems are not covered:

Optimization of database

Web Servers (Windows)

Web Server DefaultInstallation andConfiguration



SoftwareUpdate

Comments

IIS

IIS - VirtualHosts

IIS - URLRewrite

IIS -AdministrationPack

IIS - AdvancedLogging

IIS - ApplicationRequest Routing

IIS - ApplicationWarm-Up

IIS - AspHTTP

IIS - AspImage

IIS - AspMail

IIS -AspSmartUpload

IIS - ASPupload

IIS - Bit RateThrottling

IIS - CDO

IIS - DatabaseManager

IIS - Dynamic IPRestrictions

IIS - FastCGI

IIS -FreeASPupload

IIS - FTPPublishingService

IIS - IXSSO

IIS - Jet 4.0

IIS - JMail.NET

IIS - LiveSmoothStreaming

IIS - Managerfor RemoteAdministration

IIS - MDAC

IIS - MicrosoftVisual C++ 2008RedistributablePackage

IIS - SEO toolkit

IIS - SmoothStreaming

IIS - UrlScan

IIS - w3JMail

IIS - WebPlaylists

IIS - WebDAVExtension

IIS - WindowsPowerShellSnap-In

Apache† †


Apache -FastCGISupport


Apache -Tomcat †



WebAdministrationTool




SoftwareUpdate

Comments

SiteBuilder†

supported onlywith a Pleskcontrol panel

myLittleAdmin†


phpMyAdmin†


ASP.NETEnterpriseManager

†

Microsoft WebPlatform ††

† : supported only via a control panel necessarily installed on the server†† : supported if no control panel is installed on the server


Problems publishing websites, access and transfer problems

Programming Languages (scripts) (Windows)

ProgrammingLanguage




SoftwareUpdate

Comments

ActivePerl

ActivePerl -modules

ASP et ASP.Net included with aPlesk ControlPanel

CGI†


JavaDevelopment Kit(JDK)


Perl†


PHP included with aPlesk ControlPanel

Python†




Problems running a CGI script (no programming)Problems running a ASP script (no programming)

Statistics for webservers (Windows)

WebserversStatisticsSoftware




SoftwareUpdate

Comments

AWStats†


Webalizer†



Mail Servers (Windows)

Mail Server DefaultInstallation andConfiguration



SoftwareUpdate

Comments

IIS Mail

Mail Enable included with aPlesk ControlPanel


Anti-spam andanti-virus




SoftwareUpdate

Comments

ParallelsPremiumAntivirus

†included with aPlesk ControlPanel

Kaspersky AV†


ClamWin†


SpamAssassin†



SolutionWebmail




SoftwareUpdate

Comments

Horde IMP†


MailEnable WebClient †




Problems receiving and sending messagesProblems with mail server configurationsStandard configuration of the mail software (eg.: Microsoft Outlook, Thunderbird)

FTP Servers (Windows)

FTPServer DefaultInstallation andConfiguration



SoftwareUpdate

Comments

FileZilla Server

IIS FTP included with aPlesk ControlPanel


Connection problemsRights access Managing

Other Softwares (Windows)




SoftwareUpdate

Comments

Microsoft DNS

WindowsFirewall withAdvancedSecurity

BIND DNS†


stunnel†


Active Directory



Problems running Perl scripts (no programming)Domain Names and DNS (for MX and A records, etc.).

Unsupported ActivitiesThe following activities are not supported :

Debugging PHP, Perl, ASP, JSP and other programming problemsProgramming problems unrelated to the server configurationKernel Custom Compiling for LinuxUpdating the operating system between major releases

Server and installed services security are under the entirely responsibility of the customer. Upon request, iWeb mayperform a security audit at the cost of standard working hours

Documents

iWeb Management Packages - List of supported services … · iWeb Management Packages - List of supported services and software ... Any provision of technical support will be charged