Mark Spencer UITS

IU Fax Service

UNIVERSITY INFORMATIONTECHNOLOGY SERVICES

IU Fax Service - Outbound• Available to anyone with an IU network ID

at https://fax.iu.edu using CAS authentication.

• Can send Microsoft Word or Adobe PDF documents

IU Fax Service - Inbound• Fax numbers are associated with network

ID/email address• Email notification with download URL is sent

once fax is received.• Faxes are received in Adobe PDF format• Send request to commreq@iu.edu

IU Fax Service - Group Faxing• When several people in group share number for

inbound faxes• Fax numbers are associated with and ADS

security group along with a network ID/email address.

• Email notification, also accessible via https://fax.iu.edu

Group faxing link

Matt DixonJennifer Van Horn

UITS

What’s New with UniCom

UNIVERSITY INFORMATIONTECHNOLOGY SERVICES

Completed Migration to Lync

• 2 Options now available with Lync:o UniCom Basico UniCom Enterprise Voice

• Plan to Decommission Communicator 2007 by November 1, 2011

• Deploying Lync to regional campuses

IUSBIUN

IUS

IUPUI

IUBPSTN

PSTN

PSTN PSTN

PSTN

WAN(MPLS)

Internet

pool-iub

Directors

A/V Conf.

EdgeServers

pool-iupui

Rev.Proxy

Archiving,Monitoring,& File Share Exchange

UM

GWs

PBX

External andFederated Lync

Clients

PBX

PBXPBXPBX

GWsGW GW

GW

Std Edn Std Edn

Std EdnIndiana University

Lync 2010 Topology

FileShare

IUK

PSTN

PBX

GW

Std Edn

IUE

PSTN

PBX

GW

Std Edn

IUPUC

PSTN

PBX

GW

Std Edn

03/11/10

MediationServers

E-911Service

PSAP

UITS Total UniCom Users

Campus Basic Enterprise Voice Campus TotalBloomington 158 467 625

Columbus 11 1 12

East 7 1 8

IUPUI 91 164 255

Kokomo 13 11 24

Northwest 45 1 46

South Bend 26 1 27

Southeast 38 1 39

Total 389 647 1,036

Overall IU Total UniCom Users

Campus Basic Enterprise Voice Campus TotalBloomington 5,174 1,032 6,206

Columbus 96 1 97

East 132 2 134

IUPUI 2,411 837 3,248

Kokomo 286 16 302

Northwest 177 1 178

South Bend 158 1 159

Southeast 319 1 320

Total 8,753 1,891 10,644

Redesigned Lync ClientKey Features

• Contact Cards - Pictures• Activity Feeds• Frequent Contacts• Conversation View• 7 Ringtones• Check Call Quality• Call Park• Integration with MS Office 2010

Enhanced 911Coming Soon

• Location awareness database• 911 Enable – E911 provider that validates

the address with a particular number and hands off the location to the PSAP (Public Safety Answering Point)

LSP Lync Self-StudyTraining• Equipment• Lync Installation• GPO Install• Complex Software Installation – SCCM 2007• Lync 2010 Setup Command-Line Switches• Using Lynchttps://itps.iu.edu/lsponline/blogs/documentation/archive/2011/09/12/microsoft-lync-installation-methods.aspx

Steve EgyhaziChris Golden

James McGookeyUITS

Collaboration Technologies

UNIVERSITY INFORMATIONTECHNOLOGY SERVICES

Mission Statement“The mission of the CT unit is to chart a bold new direction for collaboration technologies that extends far beyond our existing models. This new structure will bring service owners and support providers together, enabling comprehensive strategic planning for the use and integration of collaborative technologies across user groups.

Mission Statement - continuedThe new unit will have a close working relationship with Classroom Technology Services and the Instructional Technology Systems and Services unit of LT. The CT unit will also assume responsibility for supporting the current set of collaboration technologies, which includes Tandberg video, Cisco Telepresence, Adobe Connect, and video streaming.”

Telepresence

Telepresence• Cisco TP Solution• 13 rooms throughout IU system• Connectivity to other universities and

external organizations through NLR and commercial carriers

• Interoperability with H.323/SIP videoconferencing systems in Q4

Videoconferencing

Videoconferencing• Continued growth in HD room systems• Ad Hoc conference service: “22xxx”• Microsoft Lync compatibility• MOVI videoconferencing software

Adobe Connect

Adobe Connect

• May 2011: IU Connect servers were upgraded to Connect 8

• Improved audio/video, text chat, meeting layout management

• Simplified, more intuitive user interface

• Additional supported file formats (PDF, PPTX, PNG, MP4, PPT, JPG, FLV, SWF)

• Integration with phone and videoconferencing systems

• iOS & Android support for meeting participants

Adobe ConnectAdobe Connect Mobile

for Android

Connect Mobilefor iPhone/iPad

Cisco Telepresence Movi

Cisco Telepresence Movi• PC/Mac software solution• Compatible with standard

videoconferencing systems• High-definition video quality with

inexpensive USB webcams• Screen/Content sharing (H.239)• Mobility!

Cisco Telepresence Movi

PCVC• Personal Computer for Video Conferencing• Concept: Use standard PC as conferencing

device instead of proprietary hardware• Surge of incompatible conferencing

applications: Microsoft Lync, H.323, Adobe Connect as well as Skype, WebEx, etc.

• PC is only common platform for these apps

PCVC

PCVC

PCVC

CT’s Smorgasbord• Mix-n-Match• Videoconferencing to streaming• Adobe Connect & phone bridge• Helpdesk Support – call 6-2020!• Coupons available, just ask us