ITV Training Manual SI2008

8/14/2019 ITV Training Manual SI2008

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Table of Contents

INTRODUCTION ................................................................................................................................................................ 1YC ITV IN THE NEWS ...................................................................................................................................................... 2INITIAL QUESTIONS AND CONCERNS ....................................................................................................................... 3INTERACTIVE TELEVISION (ITV) ............................................................................................................................... 4THE ITV CLASSROOM ..................................................................................................................................................... 6

WHAT IT LOOKS LIKE .......................................................................................................................................................... 6TURNING THE SYSTEM ON................................................................................................................................................... 7

One Step at a Time ........................................................................................................................................................... 7Sound Can They Hear Me? ......................................................................................................................................... 10 Multimedia Devices........................................................................................................................................................ 1

SOMETHING NOT WORKING? .................................................................................................................................... 13TROUBLESHOOTING TIPS ................................................................................................................................................... 13SHUTTING DOWN THE SYSTEM .......................................................................................................................................... 15TESTS AND HANDOUTS ...................................................................................................................................................... 15BESTPRACTICES ........................................................................................................................................................... 18


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Introduction

Instructional Television, Interactive Television, Instructional Interactive Television, or, simply,ITV. What is it? What is its use and purpose in a college classroom?

To answer that question, lets think about what its not. At Yavapai College, ITV is NOT atelevised program in which students watch a staged lecture. In other words, it is not a one-waypush of information, aimed toward a passive audience. There are educational programs in whichstudents tune in to a television station at a designated time, watch the program, complete theirassignment, and turn it in, either by mail, fax, or by dropping it off at a centralized location, butthat is not ITV.

By its name, ITV promises interactivity, for both the students and for the instructor. At YavapaiCollege, an ITV classroom is outfitted with cameras, microphones, and multimedia equipment, alldesigned to enhance instruction (via the multimedia equipment) and provide a convenient,interactive learning opportunity for students at various locations.

Although ITV is not a new concept at Yavapai College, the complete automation of the system isquite new. Through advances in ITV technology, there is no longer a need to have a technicianpresent at each class session, running a camera and controlling the media output. Basic tasks suchas logging on to the classroom computer, accessing the Internet, inserting a video into the VCR,or using the DVD player to play a movie, are all tasks that have been streamlined for you, theinstructor. In addition, the Help Desk has been trained and fully staffed to assist you with anytechnology glitches that may arise in your classroom.

If you have never taught in an ITV classroom, this training has been designed for you. Join us fora fun and informative hands-on tour of the ITV classroom, complete with troubleshooting tips,and resources to help you and your students utilize the ITV classroom as an educationally richand convenient educational tool.

Ideally, ITV is educational programming with material andstudent/teacher interactivity, serving a broader criteria, awider audience, a richer content of instruction than wouldotherwise be possible. A great example is a physics classtaught to any high school student that qualifies. A districtgets to offer a physics class in concert with all districts in aregion without moving the limited, but highly interested,student population to the teaching site.

From NASA QUEST, An Educational WebsiteHhttp://quest.arc.nasa.gov/hst/scott/workingdef.html


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YC ITV in the News

http://www2.yc.edu/content/communications/pdf/issue%208/page%2

02%20issue%208.pdf

Reprinted with permission

The following article appeared in the YavapaiCollege Rough Writer May Edition 2005:

ITV Courses Help Maximize Outreach

by: Tina Huyler

YC's goal to reach as many students as possible, while maximizing available resources, is aided bythe use of interactive television (ITV) courses. According to Stacey Hilton, technology supportservices supervisor, the ITV format is utilized heavily between the Prescott campus and Verde

Valley campus by students in education, nursing and paralegal studies. It is also used byagribusiness and automotive students on the Chino Valley and Verde Valley campuses. "The bestof all possible worlds would be to connect wherever we have a learning center or campus," saidRon Minnich, director of Teacher Education. This year, along with new classrooms, camechanges in the technology as well. "Faculty are more hands onwe're still here to support them,but there is no longer a broadcast operator behind the scenes," said Hilton. "I feel like the wizardbehind the curtain in OZ," said Nursing Instructor Selina Bliss. Despite the increasedresponsibility instructors face, most acknowledge the value of assistance ITS is quick to offer. Inaddition to answering distress calls placed by instructors during class, ITS also offers trainingsessions to those in need. "Every semester new issues present themselves, technology sometimesfails, but the pros outweigh the cons," said Hilton. Bliss agrees ITV courses provide students

spread throughout the county with the advantage of traveling shorter distances. "It's a work inprogress," she said. "Nothing is as good as face to face instruction, but our ITV courses aregetting close to that quality," said Minnich.

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Init ial Questions and Concerns

Whether youve taught with ITV in the past, or this is your firstexperience, you may come into this training with questions and

concerns. Please take a few moments to write these down, and besure your trainer addresses them at some point during the trainer.(Hint: they cant be addressed if you dont ask.)

Questions:

Concerns:

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Interactive Television (ITV)

Overview

ITV provides opportunities for students on one campus to participate in a class that is beingconducted on a separate campus. The word participate is very important, as these are liveclasses. Students and instructors will see each other in real time, and be able to hear and seeeach other through the marvel of two-way television and two-way audio. Not only do studentsand instructors see each other on the large projection screens, but students may also experienceDVD and VHS video, PowerPoint, websites, document-camera images, and see, hear, andinteract with their remote classmates, depending on various classroom activities.

Advantages

Television is a familiar medium, fitting well within the comfort zone for mostpeople.

Instructional television addresses the issue of student access, an importantconsideration for a college serving a population as large and diverse as YavapaiCounty.

Instructional television is an effective way to introduce students to new concepts andenvironments, through video, the Internet, and many other multimedia experiences.

ITV class sessions may be captured digitally, to be reused as online resources,checked out at the library for make-up work, etc.

Remote students find ITV classes to be convenient, saving time and effort by nothaving to drive to another campus.

Challenges

When used passively, without interaction, its instructional effectiveness can belimited.

Instructor training on the ITV system can be inconvenient and intimidating(something were working hard to avoid at YC).

Students at remote sites express frustration if instructors do not include them in

discussions or acknowledge their questions. In other words, students expect an ITVclassroom to be interactive.

As with all technology, systems sometimes fail, requiring basic troubleshootingand/or backup plans.

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Your Thoughts

Can you think of advantages or challenges that were not listed? Have you taught usingITV before? Do you have experiences from which other faculty could benefit? Pleasewrite them down, and let us know if you feel they would be helpful for future trainings,

or for future consideration when developing and implementing new ITV technologies.

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The ITV Classroom

How Far Weve Come:

"The principle of television may be briefly stated thus: A simple instrument should beinvented which would reproduce objects placed in front of a similar instrument (calledTelephot) at the other end of the line. In simple language, it should be possible to connecttwo mirrors electrically, so that one would show whatever object is placed before the otherand vice versa. As in a mirror, the objects must be reproduced in motion (at the far-offstation). The theory further requires that both instruments (one at each end) must bereversible, that is, each instrument must receive as well as transmit."

Hugo Gernsbacks editorial in Radio-Craft, January 1948Involved in the first television broadcasts and is considered a pioneer in amateur radio.

What It Looks LikeAlthough ITV classrooms are not set upwith mirrors and telephots, they do havea futuristic look and appeal. The instructorcamera is mounted on the opposite wallfrom the instructor, and the instructor canselect preset camera shots for the mosteffective in their instruction.

The student cameras are mounted behindthe instructor, filming a panoramic view of

the students in the classroom. Instructorsmay use their control panel to switchcameras, zoom in on specific classroom areas, or even on one student from their control panels.

At the front of the room, students see two large screens one of which shows the remoteclassroom, and the other shows what the remote classroom is seeing. This can be an obviousdiscomfort for those who are camera shy. There is a television monitor in the back of the room,or mounted at an angle so that instructors may easily see what is being projected without havingto look behind them.

Now your job, should you decide to take thisassignment, is to walk confidently to the front of theclassroom, locate the control panel, and turn thesystem on. If youre experiencing slight anxiety,model the techniques you offer to your students:breathe, relax, read the posted instructions, and askfor help if you need it.

HelpDesk

Dial 2168Monday Thursday7:00 a.m. 10:00 p.m.

Friday7:00 a.m. 9:00 p.m.

Saturday8:00 a.m. 5:00 p.m.


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Turning The System On

As with most technology, there is a series of steps to perform in a sequence, and when youvecompleted those steps, voil! the engines are running. The ITV classroom is no different.

For your convenience, there are numbered, step-by-step instructions posted at the instructorsstation in each ITV classroom, complete with colorful graphics and helpful explanations. Lookfor these instructions, either laminated to the instructors station, or posted on the wall behind orto the side of your station. The instructions are also included in this manual.

One Step at a Time

To get the ITV system up and running, simply locate the Instructors station at the front of theclassroom, and follow these steps:

After logging on to computer, all control systems default

to a centralized page:-Active X must be activated each time a new system isaccessed, click first on the page to activate. This is true foreach system upon access to its first page.

Here is the Main Centralized Page:

After clicking on the big blue button, the system selectscreen comes up which is this. A single click then workshere, because you are still on the centralized system and

have yet to navigate to any individual system.

19-215 has been selected, this is the next screen that comesup, which is an are you sure that 19-215 is the correctone? type screen, and each big blue button at this pointwill be individualized to whatever site is selected. If theRed button is selected, then it returns to the previous page.Single click on this page works. Upon clicking this buttonyou are taken to a new system, and will have to again clickonce to activate the page, then again for your selection.


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This is the next page when the you are about to accessthe 19-215 system above is selected. Notice that there isnow a pic in the upper right corner to indicate whatcampus this room is on. At this time, the user is nowinterfacing with the system in 19-215, rather than the

Default system, and as such, Active X needs to beactivated, so two clicks here.

Andthat takes me to the 19-215 Control system page,single clicks here. Here is where you need to turn thesystem on my selecting the On Button.

RENINDER: This must be done for both sides. The

classroom in which you are located and the Remoteclassroom

Camera changes: rather than having auto track, ITV nowhas presets, and the Instructor Cam page looks like this:

Student Cam page looks like this, also with presets:


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If the user needs to return to the Main Screen to start allover, or to open up their remote sites system, they woulduse the larger dark blue button labeled ITV ControlSystems noted here:

Clicking this button takes you back to the main centralizedpanel:

One can also access the control panels by opening the Shortcut forthe control system located on the DeskTop.

Add your microphone and turn it on. You are now ready to teach!


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Multim edia Devices

To use one of the multimedia devices, simply press its corresponding button on the control panel.Once you do this, one of the big screens will display the device media (a video, the Internet, etc.)The multimedia device output will replace the camera output on the big screen.

If you want to show both your camera and a multimedia device, choose the feature called Picturein Picture. This feature allows a small image of you or your students (whichever one youchoose) to be inserted within whatever multimedia device is being projected. Unless you have areason for using this feature (other than its a cool feature), you might want to turn it off whenyoure accessing multimedia devices. Your picture might cover up parts of your PowerPoint orslides, and you wouldnt want that.

Computer

The computer in the ITV classroom is basicallythe same computer youll find in offices and labs

all over Yavapai College. Its a Dell computerwith an on/off switch, a CD Drive, a FloppyDrive and a USB Hub.

Pow erPoint or InternetAnything on your computer that youd like to project (PowerPoint presentations, the Internet,etc.) can be projected for the students, just as in a multimedia classroom. Youll simply chooseyour PC from the list of devices on the Control Panel. The Control Panel will minimize, andyoull find yourself in familiar territory, operating your computer as youre accustomed.

VCR/DVDThe VCR and DVD players are separate units (very similar to VCR/DVD players most peoplehave in their homes) located in the same cabinet that holds your instructional computer. Whenyou insert the VCR or DVD , the media will begin playing automatically, and controls will appearon the control panel to start, stop, play you know the drill.


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Docum ent Camera

An additional device (not normally found in your homeentertainment center) is an instructors dream: theDocument Camera.

If youve fought the limitations of overheads, wishedyou could project what youre writing on a piece ofpaper, or maybe wanted to show your students a slidewithout having to rig up a slide projector, well heresyour multimedia tool!

The document camera has a tilting head; not only can itpick up anything you set on its base, you can actually tiltthe head to project an image of a map that is on a stand behind you. Open a book on the baseand your students will see the pages projected on the big screen. Have an artifact you want toproject? Set it on the base and see how clearly it projects for students in both locations.

It takes a little getting used to, but once youve got the hang of it, the document camera may wellbe your most valued device in the classroom.

Heres an example ofthe instructions that

are posted in the ITVClassroom


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Something Not Working?

Troubleshooting Tips

No image on the screen.

o Make sure that the System is ON

o Be sure that you have not selected a multimedia device that is not powered ON.All of them should be on, but sometimes, instructors turn them off by mistake.

Image on the screen but no sound.

o Check your computers volume setting(look down in the system tray, wherethe time is displayed.) Has your sound been muted? If so, double click on thevolume icon and deselect the mute all.

o If youre playing a DVD, has the volume been turned down? You have a DVDcontroller on the shelf in the system cabinet.

o Be sure that the Microphones on/off button on the remote site control panel isin the ON position.

Students at other location see but dont hear.

o Check the Microphones On/Off button on your sites control panel.

o If youre playing a DVD, has the volume been turned down? You have a DVDcontroller on the shelf in the system cabinet

Students at other location hear but dont see.

o Be sure that you have selected either the instructor or student camera. If you haveselected a multimedia device, be sure that it is powered on.

Selected device doesnt show up on screen.

o This may happen from time to time. Try selecting another device, and then selectthe first device again. If the problem persists, call 776-2168.

Technology... is a queer thing. It brings you great gifts withone hand, and it stabs you in the back with the other.

Carrie P. Snow


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The Document Camera is not displaying properly.

o Is the device powered ON?

o Is the camera arm fully extended and the camera in correct position?

o Is the camera in Manual Focus mode? If so, switch it to Auto Focus.

o Extend the central arm by sliding the release button at the arms base forwarduntil it clicks, then pulling it upward and unfolding the arm fully; then extend thetwo side arms upward. (This can be tricky; the arm can stick sometimes.)

The control panel disappears.

o If you close the control panel window and need toreopen it, double-click the ITV Control Systemicon located on the computer desktop, or look for

it at the bottom of the screen in the task bar.

The TV monitor at the back of the room is not on.

o This monitor has an on/off switch. Try turning it on with the switch. You maysee a message or menu that shows up for a few seconds. Just ignore it, and it willgo away. Seriously.

The sound is on, but its not clear.

o Sometimes this happens when the volume is turned up too loud. Try turning itdown. Theres a volume control on your control panel screen and on the remote

site control panel as well. Check that both of them are not maxed.

OK, thats it! Ive tried everything! Now what?

o Call the Help Desk at 776-2168. Our friendly staff is on call and very happy tohelp you. In some cases they may walk you through a few simple steps right overthe phone. In other cases, they may remotely access the system to determinewhats going on with the equipment.

o The Help Desk is open Monday through Saturday:

Monday Thursday7:00 a.m. 10:00 p.m.Friday

7:00 a.m. 9:00 p.m.Saturday

8:00 a.m. 5:00 p.m.


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Shutt ing Down the System

Just as there is a shutdown process for most computers, so there is a similar process for shuttingdown the ITV system. If you forget to turn the system off before you log off of the computer,youll need to log back on, and then turn off the system. Its just three easy steps:

1. Turn the System off on BOTH sides

2. Log Off of the Computer

3. Turn Off and Plug the Microphone into the Charger

Out of courtesy, please be sure you store the microphone properly, and plug it into thecharger so that it will be ready for the next instructor. Who knows, the next instructormay be you!

Please place any controllers or other equipment you used back into the system cabinet, and

straighten up the area.

Tests and Handouts

Quizzes, Tests and Handouts

In an ITV classroom setting, you will find that there are many things you may have taken forgranted, such as the ability to administer quizzes and tests, distribute handouts, etc.. Although youhave half of your students in the same room with you, what about the students in the remoteclassroom? How will you get their quizzes and tests to them? How will you monitor them?How are they to submit their finished work to you? How will you get handouts to your remote

students in a timely fashion?

ITV Course Material Distribution Process

Effective Spring 2008, ITV course material will not longer be delivered to classroom drop boxes.A central location has been designated in each campus for the purpose on sending or receivingITV related course materials. The courier service will be responsible only for service to and fromthe central locations. Instructors are responsible to make arrangements through division officesto distribute materials to and from classrooms.

To Send Materials

Prescott campus instructors and students will send course materials to other campuses throughthe Mail Center, located in Building 6. Course materials will be sent through manilaInterdepartment Delivery envelopes.

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Verde campus instructors and students will send course materials to other campuses through theVerde Front Desk/Reception, located in Building H. Course materials will be sent through manilaInterdepartment Delivery envelopes.

Prescott Valley campus instructors and students will send course materials to other campusesthrough the Centers front desk. Course materials will be sent through manila InterdepartmentDelivery envelopes.

Chino ValleyAgribusiness campus instructors and students will send course materials to othercampuses through the Centers front desk. Course materials will be sent through manilaInterdepartment Delivery envelopes.

Sedona campus instructors and students will send course materials to other campuses throughthe Centers front desk. Course materials will be sent through manila Interdepartment Deliveryenvelopes.

To Receive Materials

Prescott campus instructors and students will collect course materials from the Learning Center,located in Building 1-207.

Verde campus instructors and students will collect course materials from the Learning Center,located in Building M-122.

Prescott Valley campus instructors and students will collect course materials from the Centersfront desk.

Chino ValleyAgribusiness campus instructors and students will collect course materials fromthe Centers front desk.

Sedona campus instructors and students will collect course materials from the Centers frontdesk.

The distribution of student sensitive material must be coordinated at the division level betweencampuses. Divisions without representation at other campuses will coordinate with otherdivisions. Positive ID may be required to receive FERPA sensitive materials.

Each division will communicate with their instructors on FERPA issues arising from thedistribution of graded papers and assignments between campuses. Leftover handouts or exams

should be sent back to the instructor. It is the responsibility of the instructor to communicateinstructions to their students. Instructors must also make arrangements through division formaterials to be picked up and distributed to appropriate classroom.

Instructors are encouraged to have as much of their classroom materials online as possible. Youcan do this by utilizing Blackboard to add handouts, syllabus, etc.

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Please plan in advance in case unforeseen situations arise. If you step away from these procedures,then it may impede the delivery process for your course.

SAMPLE ENVELOPE LABEL FROM INSTRUCTOR TO STUDENT

DATE DELIVER TO DEPARTMENT

SENT BY DEPARTMENT

1/28/2008 Jane Doe c/oPrescott Valley FrontDesk

LAW 101 -ITV

ProfessorSmith -Prescott

LAW

1/28/2008 John Wilson c/o

Verde LearningCenter

ECE 102

ITV

Professor

James - CVAG

ECE

SAMPLE ENVELOPE LABEL FROM STUDENT TO INSTRUCTOR

DATE DELIVER TO DEPARTME

NT

SENT BY DEPARTMEN

T

1/29/2008 Professor Smith -Prescott

LAW Jane Doe LAW 101 - ITV

1/29/2008 Professor James CVAG

ECE John Wilson ECE 102 ITV

Blackboard as a Classroom Resource

Although Blackboard is designed as a Course Management System for online classes, many of theissues surrounding quizzes, tests, and handouts may easily be reduced through the use ofBlackboard. With Blackboard, you may post your syllabus, handouts, and other resourcematerials for your students to access through the Internet. Retrieval of student assignments is alsomuch easier through Blackboard, than through the traditional mail system. Blackboard has testingfeatures that may work for your course. Please call the ITS Help Desk for more information.

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BEST PRACTICES

A best practice is a technique or methodology that, through experience andresearch, has proven to reliably lead to a desired result. A commitment to using the

best practices in any field is a commitment to using all the knowledge andtechnology at one's disposal to ensure success. The term is used frequently in thefields of health care, government administration, the education system, projectmanagement, hardware and software product development, and elsewhere.

http://searchvb.techtarget.com/sDefinition/0,,sid8_gci498678,00.html

Another term for best practices may be lessons learned. Here are some of those lessonslearned, offered by instructors who have taught in ITV classrooms:

Include All Students

Greet remote (off-site) students. Look into the camera (usually at the back of the room)and say hello, or ask who is at the site.

Speak directly to remote students during class. Some instructors say it helps to think ofthe off-site students as students sitting in the back row. Whatever your technique,involving all the students, remote and in-person, helps morale, and sets the stage for apositive classroom atmosphere.

Remind students to identify themselves when addressing you or their classmates from an

off-site location. This goes for students at both sites.

Encourage students to speak to each other during discussions, including local and remotestudents as one learning environment.

Check often to be sure remote students are able to hear you and/or the other students.

Repeat questions asked by students; other distant students may not be able to clearly hearquestions coming through your room speakers.

Be sure remote students know how to contact you. Remember, they cant catch youafter class or stop by your office. Encourage them to contact you via telephone oremail.

As a rule of thumb, break activities into 8-10 minute sections. Refrain from lecturing fora long period while one image is showing on the screen. Students want to see you andtheir classmates often, in order to feel connected to their class.

For Power Point presentations, think about the font size, font type, and color in terms ofclarity for the students watching the TV monitors. Put dark type on light backgrounds

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and vice versa. Avoid bright red for letters or backgrounds. If you plan to use the Picturein Picture function in the ITV classroom, take this into account when laying out yourslides. Be sure to leave plenty of blank space for the Picture in Picture.

The ITV Classroom

The ITV classroom schedule is not flexible. The system settings are on an automaticschedule. It is important to begin and end classes at the regularly scheduled times.Failure to adhere to class schedules may create problems for other faculty and studentswho will be accessing the classroom. If you wish to have after class discussions withremote students, arrange to call them, or have them call you so that your discussion is notcut-off by the auto-scheduling system.

Try the Document Reader. You may find it to be more convenient and easier forstudents to read than the white board or a traditional overhead projector. As withanything, it takes practice. Many instructors appreciate its versatility and ease of use, once

they get used to it.

Diagrams should be as big, bold, and simple as possible. Generally, the less informationyou put onto the screen, the stronger and more lasting its impact.

Remember, the graphics camera picks up print on white paper better than on clearoverhead projection film.

Use a size 26 font or larger if you use the computer to display documents, so that thestudents can see the type clearly on their monitors.

If your classroom screens seem washed out, try lowering the classroom blinds. Theyre

very subtle, allowing light in, but blocking out the glare on the screens.

Now this one is funny. You know that little curved, plastic device on the instructorsstation that looks like a microphone? Its not a microphone; its a light. Leaning in closer,and speaking into it will not increase the volume (A little tidbit from Stacey Hilton).

Although the ITV classrooms have been designed for automation and simplicity, the ITVsystem itself is very technical. Occasionally the system does not work as it should. Whenother technology fails, we know what to do: if the classroom is too hot or cold (heatersand air conditioners are perfect examples of technology we take for granted), we callFacilities, and they send someone to check the system. So too with the ITV system.

If youve gone through your troubleshooting checklist, but something is not working withthe system, please feel confident in calling the ITS Help Desk. Each ITV classroom has aphone --just dial 2168, and an ITS technician will either walk you through the solutionover the phone, access your computer remotely and fix the problem, or send someone toyour classroom. If you have a cell phone, you might call 776-2168 so that you can stand atthe front of the classroom while the technician walks you through your issue.

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Please be patient with the technical staff; they work hard to prevent foreseeable problems,and to resolve classroom issues as quickly as possible.

What to Wear

Avoid large areas of white clothing. Also, Bright colors are hard for the digital cameras tohandle. Neutral colors and pastels are easiest on the eye.

Large, glittering jewelry and pins can be very distracting on the big screen.

Avoid anything that will brush against the wireless microphone; you know how annoyingmicrophone noise can be.

Unless you want to be the invisible instructor, be conscious of the area behind theinstructor station. If your clothes blend in too much, youll fade away on the screen.

Avoid clothing with thin lines and patterns (herringbone, tight plaids), as these patternswill cause an annoying flicker.

Notes:

Documents

ITV Training Manual SI2008