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ITU-BDT Arab Regional Workshop

on Digital Financial Inclusion

Vishal Mathur

Head of Strategic Engagement, Middle East & Africa, GSMA

Session 4: Digital Financial Services: Access,

Infrastructure, Security, Digital Identity, Authentication and

Risk Management

Digital empowerment

Regulation

Yearly action plans

Connected LivingPersonal data Digital commerce Network 2020

VISION 2020 PROGRAMMES DEVELOPED BASED

ON DEEP ANALYSIS OF FUTURE INDUSTRY TRENDS

WHAT ARE

OPERATORS

OFFERING?

3

MOBILE CONNECT IS…

SECURE

CONVENIENT

DIGITAL

AUTHENTICATION

© GSMA 2015

CONVENIENCE, SECURITY AND PRIVACY

Personal Data – Mobile Connect4

By replacing passwords and hardware

access tokens, Mobile Connect simplifies

the consumers’ every day life

68% of users say forgetting passwordsis a significant problem

Sources: GSMA Consumer Research 2015, Cyber Streetwise

40% of users admit to using the forgot password feature once a month

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WHAT PAIN POINTS IS IT SOLVING?

• FORGOTTEN PASSWORDS

• CONVENIENCE OF SIGN-UP, SIGN-IN

• SHOPPING CART ABANDONMENT & MORE COST

• IDENTITY THEFT

• DATA PRIVACY

• FRAUD

WHAT ARE THE DIFFERENTIATORS?

• IDENTITY ASSURANCE

• USER TRUST & CONSENT

• OPEN STANDARDS

• PRIVATE AND SECURE CHANNELS

• FOUNDATION FOR SECURE IDENTITY MANAGEMENT

• ECONOMIES OF SCALE

Copyright © 2016 GSMA. The Mobile Connect logo is a trade mark registered and owned by the GSMA

THE GLOBAL GROWTH OF MOBILE CONNECT WITHIN 18 MONTHS

Personal Data – Mobile Connect7

2Billion

Malaysia

Bangladesh

Indonesia

Myanmar

Switzerland

Thailand

Philippines

Finland

China

Morocco

Egypt

Mexico

Pakistan

Apr May Jun Jul Sep Oct Nov Dec Jan Feb MarAug

42m

Australia

70m

Bangladesh

85m

Spain

178m

Peru Turkey

Argentina

Mexico

622m

Indonesia

SpainChina

France

Italy

2.5Billion

Thailand

India

Sri Lanka

26m

Mobile Connect has grown at an exceptionally rapid pace, and is available

today to more than 2.5bn mobile users

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ACKNOWLEDGEMENT WITHIN REGULATORY CONTEXT…

…and others in progress…

© GSMA 2015

BETTER USER ENGAGEMENT FOR DIGITAL SERVICE PROVIDERS

Personal Data – Mobile Connect9

74%of users abandoned their shopping cart in 2013 up from 69% in 2011

$4tn the value of abandonedtransactions in 2014

63%of which is potentiallyrecoverable by savvy online retailers

Sources: GSMA Consumer Research 2015, Forrester, BI Intelligence

86% of consumers have left a website when asked to register

Today, less forgotten passwords reduces operating costs and ensure less abandoned transactions.

In the future, attributes like location will improve the user experience and further reduce risk of identity theft, growing loyalty, market share and delivering consumer insights.

NEXT STEPS

© GSMA 2015

LEARN MORE ABOUT MOBILE CONNECT

Personal Data – Mobile Connect11

Mobile Connect website:https://mobileconnect.io/

Mobile Connect Developer Portal:https://developer.mobileconnect.io/

Personal Data programme website:gsma.com/personaldata

GSMA members Personal Data intranet:https://infocentre2.gsma.com/gp/pr/V2020/PDATA/Pages/Default.aspx

© GSMA 2015Personal Data – Mobile Connect12

QUESTIONS