ITMS – Way Forward

www.upsrtc.com, www.upsrtconline.co.in

Uttar Pradesh State Road Transport Corporation (UPSRTC)

ITMS is not an IT Project – it is a Transport Management Solution using

IT as a tool

It involves a lot of research and input from the domain to standardize

Business Rules on which logic is framed and codified to deliver an

application

STUs are not competitors in the area of operations but IT companies are

STUs should collaborate to enable

Savings in time & cost of reformulating business logic and reinventing

the wheel in the same scope

Uniformity of Business Rules and implementation modalities on All

India Basis

Synergising to Strengthen Road Transport Management Solutions

E-Ticketing – on websites & Mobile AppsTicketing & payment convenience, Choice of Seat, Green Initiative, Book

Tickets on Mobile Phone

So what’s newImplementation strategy

0 Cost to STU – No Capex or Opex

DBFOT consideration of 38 ps / tkt met out of IT Cess collected from

passenger @ 50 ps in addition to ticket fare

Incremental Revenue & Cost Savings

Wide foot print – Available on all leading ticketing portals – BusIndia,

Redbus, Makemytrip, GoIbibo, Hermes, Travel Yaari, PayTM, etc.

Standardised Business Rules for Reservation / Cancellation / Refunds /

Grievance Handling – Customer confidence

No cost of web application (avg. 3-4% of ticket revenue) or PG (avg. 2-3%

of ticket revenue) or SMS gateway (avg. 1% of ticket revenue) – Passenger

gets tickets at par and STU saves around 6-7%

Incremental revenue – reservation & cancellation charges fetch around 2%

of ticket revenue (Rs. 8-9 crs pa on an reservation revenue of Rs. 100 crs)

E-Ticketing – use of ETMs – clear printed tickets and ease of reconciliation

So what’s new Acitivity Log – Printed on return with waybill &

cash reciept

Checked by checking section and conductor’s

explanation sought

If explanation unsatisfactory, cash is deposited

only after authorisation by Station Incharge /

Depot Manager

In exceptional cases – disciplinary proceedings

Contributes to plug around 1-1.5% of revenue in

pilferages (around Rs. 40 crs pa on a on-board

ticket sale of around Rs. 3600 crs)

E-Ticketing – use of Smart Cards – cash less travel, no change problem, advance revenue

So what’s new Combo cards by leading banks – Travel wallet in RFiD & Shopping wallet in

Magstrip VISA powered – Semi closed loop as per RBI Guidelines under PPI

License“

”

Over the Counter Prepaid Preloaded cards by leading banks – closed loop as

per RBI Guidelines under PPI License

“ ”

Contributes advance payment, commited passenger, registration charges @

Rs. 50/- per cards (around Rs. 0.90 crs on a circulation base of over 1.60 lac

cards – targeted to go up to 2 cr cards)

Integration of mWallets – Mobile current booking app, wifi enabled, choice of

mWallet to passenger

GPS & Monitoring Resource Utilisation

So what’s new ATC Like Application – Automatic monitoring of dispatch of schedules and

Track On – reduce idle time of buses

Fuel Automation - IOCL

So what’s new Digital dip stick in underground tanks & dispensers by IOCL

RFiD Lock on Vehicle Fuel Tanks & Readers on Dispenser Nozzles –

Automatic recording of fuel dispensed & monitoring of bus wise / driver wise

consumption & averages

Integrated to MIS Portal for Km from GPS & Fuel reading from dispenser

0 cost of implementation - Contributes around 1% savings in fuel cost – Rs.

10 crs pa

Integrated Ticketing with IRCTC

So what’s new Integrated Rail-Bus Ticket for Gatiman Express by IRCTC

AC Bus at Hazrat Nizamuddin by UPSRTC – IRCTC takes care of

transhipment, reservation chart handed over to UPSRTC, revenue

transferred by IRCTC, onward journey to Agra

GPS, Control Rooms & Road Safety

So what’s new SOPs for Overspeeding – Graded action & penalty system for repeated

offence

SOPs for Harsh Braking / Acceleration – Route / bus category change for

rash driving, referesher training for repeated offence

Deaths due to accidents of ST Buses were 475 in 2013-14 which reduced to

around 400 and are constant though fleet incresed by 1500 buses, kms by over

10% and passengers by over 1.5 crs pa. Saving lives & MACT compensation /

litigation charges

Public Information Systems

So what’s newROAD TRANSPORT IVRS HELPLINE

3 digit abbreviated dailing (like 149 of Railways) – alloted

as All India Road Transport IVR number by DoT, GoI

Currently working in UP One network and landing on

UPSRTC servers – fetches data on STD codes of Orgin /

Destination

Needs landing number, data in similar format, voice

recording in English / Regional Language, STD Codes

Master for replication in different States

Space created for digital advertising – revenue

contribution Rs. 0.24 crs pa

0 Cost Sustainable Implementation Methodolgy

-Capital cost 38.25 crs

- GoI grant 19.125 crs

- Balance by SI in BOOT Model

-No investment by UP Govt. or UPSRTC

-Payment for operations & maintenance @ 38 ps per ticket for 5 years

-GoI gets back 5 ps per ticket as service tax

-Recovery of 33 ps per ticket from additional sources of revenue created

from the project

-14 ps per ticket (approx. 8 crs pa) from reservation & cancellation charges

-10 ps per ticket (approx. 6 crs pa) from advertisement on LCD displays & TP Roll

used for tickets

-9 ps per ticket (approx. 5 crs pa) from Smart Card registration charges

CUSTOMISED ITMS

DEXIM

ITMSFinance

HR Planning,

Recruitments, &

Training

Maintenance &

Repairs

Personnel

Management,

Payroll, HR

Accounting Attendance

Tracking

CCTV

Grievance

Redressal

Inventory

Management

Scheduling,

Routes,

Timetable

planning

Required integration

• Route / Crew

Scheduling

• Fleet

Maintenance

• HR – Planning

& Training

• Personnel &

Leave

Management

• Office

Automation –

Paperless Office

• Best Practices Award - MoRTH through ASRTU - 2014.

• Maximum profit in 2014-15 - MoRTH through ASRTU - 2016

• Minimum cost of operations per km. - MoRTH through ASRTU – 2016

• Transformative Governance Award - Skoch Consultancy Services -2015.

• Excellence Award for Commuter Friendly Initiatives - Use ofMultiPurpose Smart Cards - MoRTH through ASRTU - 2015.

• Excellence Gold Award in 5 categories - ITMS, Multipurpose SmartCards, VTS & Road Safety, IVRS Dial 149 Helpline, Water ATM &Parivahan Neer - Skoch Consultancy Services - 2016.

• KIGA (Kalam Innovative Governance Award) - bestowed by Dr APJAbdul Kalam Foundation on 15.10.2016 at Vigyan Bhawan, Delhi forUse of Innovative IT Tools in Public Interface of Road Transport(ITMS)

• eLets Award – Smart City – Smart Card Initiatives

Turnaround

• UPSRTC turned around to profits in 2004-05– Fleet, Fuel, Manpower management to lower costs, increased productivity &

revenue

• 2010 – 6th pay commission liabilty could not be passed on in fare

• 2013 – Dual pricing policy for fuel, introduction of technology for improved production & revenue

PROFIT

(Rs. In Lakhs) Growth % (Rs. In Lakhs) Growth % (Rs. In Lakhs)

2005-06 101867.75 100490.99 1376.76

2006-07 114117.46 12.03 110114.44 9.58 4003.02

2007-08 124073.94 8.72 120003.01 8.98 4070.93

2008-09 141385.87 13.95 140318.70 16.93 1067.17

2009-10 165702.01 17.20 170899.35 21.79 -5197.34

2010-11 207439.73 25.19 211288.40 23.63 -3848.67

2011-12 232398.32 12.03 235855.47 11.63 -3457.15

2012-13 252935.80 8.84 261195.94 10.74 -8260.14

2013-14 296793.42 17.34 309947.36 18.66 -13153.94

2014-15 327554.55 10.36 327306.60 5.60 247.95

2015-16 327092.25 -0.14 324469.69 -0.87 2622.56

EXPENDITUREFY

INCOME

•2013-14 - Income was 2968 crs, expenditure 3099 crsand a net loss of 131 crs

•2014-15 - Income increased by 308 crs and expenditureby only 174 crs. Net revenue increase was 134 crsresulting in a turn around to a profit of 3 crs

•2015-16 - Net revenue increase was 24 crs resulting inimprovement of net profit to 27 crs

•2016-17 - Net revenue increase expected to be over 48crs resulting in improvement of net profit to 75 crs(after payment of salaries at 7th Pay Commission level)

Way ForwardIntegrate Duty Rota & Leave Management from KSRTC – stakeholders

ASRTU, KSRTC, Solution Provider

ITMS becomes a collection of best practices

Available to All STUs through ASRTU

All Stakeholders’ interest protected – ASRTU (secretarial charges),

contributing STU (domain knowledge & research) & solution provider

(technology)

STUs should contribute & collaborate to enable

Savings in time / cost of bid process / implementation

Uniformity of business rules

Interoperability of data

Putting value to data

Creating CCHS facility for Multi Modal Cards, creating DC / DR for

pooling of resources

Synergise to Strengthen of Road Transport Management Solutions