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ITM214 – Application Operations
Overview: News About SAP Solution
Manager 7.2
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 2
Speakers
Las Vegas, Oct 19 - 23
Janko Budzisch
Stefan Lahr
Barcelona, Nov 10 - 12
Janko Budzisch
Stefan Lahr
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 3
Disclaimer
This presentation outlines our general product direction and should not be relied on in making a
purchase decision. This presentation is not subject to your license agreement or any other agreement
with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to
develop or release any functionality mentioned in this presentation. This presentation and SAP's
strategy and possible future developments are subject to change and may be changed by SAP at any
time for any reason without notice. This document is provided without a warranty of any kind, either
express or implied, including but not limited to, the implied warranties of merchantability, fitness for a
particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this
document, except if such damages were caused by SAP intentionally or grossly negligent.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 4
Agenda
Development Priorities
User Interface Strategy
Dashboard Strategy
Hybrid Support Strategy
Public
Development Priorities
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 6
Important time lines
December
2014
End
2017
September
2015
Q4
2015
Q2
2016
Ramp Up Go To Release
Time to Upgrade Continuous Improvement for
Cloud, Hana and Service Delivery
SP14
Validation
SP00 SP01
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 7
Development priorities for RSLAF for SAP Solution Manager 7.2
Reduce variety of different dashboard approaches by
utilization of SAPUI5 based Dashboard Builder
Enable Dashboard Builder to interact with KPI catalogue as
well as compliment add-on component Dashboard Factory
Support of operation for SAP based Hybrid
scenarios
Unified User Experience based on SAPUI5
and SAP Fiori in SolMan 7.2
Unified Dashboard approach especially for
cross use case utilization in SolMan 7.2
Customer requirements Planned Extension
Support of operation for SAP’s latest On
Premise innovations
Reduce variety of UI technologies used in SolMan by setting
ABAP WD and SAPUI5 as standard approaches
Replacing native Mobile Apps by SAP Fiori based
implementations (device OS neutral)
Support of Hybrid Scenarios containing HEC based
components (private cloud)
Support of SAP SaaS Cloud components e.g.
SuccessFactors, Ariba, SAP Cloud for Customer, …
Operations for SAP latest innovations as SAP HANA as
platform, SAP hybris and S/4 HANA
Provide standardized methods to integrate latest On Premise
innovations
This is the current state of planning and may be changed by SAP at any time.
Public
User Interface Strategy
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 9
SAP unified UI strategy
Solution Manager
Launchpad
Central entry point
Extensible/customizable by
customer to include own
applications
Role based access to existing applications based on
WebDynpro & CRM UI
Ultimate User Experience for business and low touch
users using SAP Fiori
New SAPUI5-based customizable Monitoring &
Root Cause Analysis applications
Step-By-Step renewal of existing (e.g. Flash-based)
applications to SAPUI5 / Fiori based on customer
usage/impact
Improve User Experience Continuously
This is the current state of planning and may be changed by SAP at any time.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 10
Unified OCC shell (UOS) based on SAPUI5 for RSLAF applications
Tabs for 1st level
navigation
Applications embedded in Unified OCC Shell providing a recognizable navigation paradigm and containing
reusable UI components shared across applications:
Toolbar for reusable
tools like global search,
Guided Procedures
integration, incident &
notification creation, …
Bread crumb
navigation inside
content area
Header items area for global
selections like time frame
selection, scope selection
(Technical Systems/Scenarios),
…
Expandable Pane Bar for
personalized settings, Tabs &
Views management, related
links, …
This is the current state of planning and may be changed by SAP at any time.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 11
Customizable and personalizable RSLAF applications
Default & Customer
Specific Tabs
Resizable &
Arrangeable Views
Customizable
Tabs & Views
Management
Allowing users building their own Monitoring Views according to personal requirements, screen size or taste:
This is the current state of planning and may be changed by SAP at any time.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 12
Seamless integration between monitoring, alerting and reporting
No BW Web Templates nor Flash
applications anymore:
One UI technology for Monitoring,
Alerting & Reporting Views
No separation between monitoring,
alerting and reporting applications
anymore:
Embedded Analytics Views
tightly integrated amongst Monitoring
Applications
This is the current state of planning and may be changed by SAP at any time.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 13
New application operation UI’s
System Monitoring User Experience Monitoring Interface and Connection Monitoring
PI Monitoring Message Flow Monitoring IT Calendar
All UI’s are new created in HTML5
Flash technology completely replaced
Native mobile applications not necessary
anymore
HANA and BI Monitoring E2E Trace Analyzes
Service Availability Mgmt.
This is the current state of planning and may be changed by SAP at any time.
Public
Demo
New User Interfaces with SAP Solution Manager 7.2
Public
Dashboard Strategy
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 16
SAP Solution Manager 7.2 analytics overview
SolMan
Data Layer
Fiori Launchpad
CDS Views w. analytical annotation BW Queries Function Modules BP Analytics Framework
Customer-specific based on project development
KPI Catalog
SolMan UI Layer
Cloud – Support Portal
Design Studio Client
SAP Standard
7.2
SP
03
Customer specific
Dashboards
Design Studio
BI Platform / BOE
Cross Application Dashboards
Dashboard Builder
Application specific Dashboards
Unified OCC Shell Dashboard Factory
This is the current state of planning and may be changed by SAP at any time.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 17
Application specific dashboards - application operations
Interactive Reporting
Availability
Performance
Exceptions
Capacity
Usage
SAP Solution Manager 7.1 SAP Solution Manager 7.2
Embedded Analytics per application (System Monitoring, User Experience
Monitoring, Integration Monitoring, HANA and BI Monitoring)
This is the current state of planning and may be changed by SAP at any time.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 18
Application specific dashboards – personalization
Standard Dashboard
Personalization
Change the standard view
Create a new tab
Drag & Drop new view(s) Personalize view(s)
This is the current state of planning and may be changed by SAP at any time.
Public
Demo
Personalization of Application specific Dashboards with SAP Solution Manager 7.2
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 20
Cross-applications dashboards – Dashboard Builder
Application specific analytics Dashboard Builder is replacing the flash based
Management Dashboard applications. KPI’s from different
applications can be displayed on one dashboard.
IT Service Management
Change Management
Business Process Analytics
IT Project Management
…
This is the current state of planning and may be changed by SAP at any time.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 21
Dashboard Builder – runtime
Add new Dashboard Add new Dashboard Tile
Configure Dashboard Tile
This is the current state of planning and may be changed by SAP at any time.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 22
• In the configuration dialog click on field glasses icon beside “KPI Type” in order to select KPI’s from the KPI Catalog
• Within the KPI catalog you can search for KPI’s and then select the KPI you want to use -> Click on OK in order to transfer the
KPI metadata to the Dashboard Builder application
Dashboard Builder – configure dashboard tile
This is the current state of planning and may be changed by SAP at any time.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 23
Note: You can only download Installations and
Upgrades you are entitled to (based on your S-User ID).
Usage Rights of the Dashboard Factory are
granted only if a Service for Dashboard Factory was
ordered.
Customer specific dashboards – Dashboard Factory
https://support.sap.com/swdc
ST-OST SP1 is available since 20/04/2015
The MaxAttention Next Generation add-on Service for Dashboard Factory configures capabilities of the
Dashboard Factory which are shipped with the SAP Solution Manager add-on ST-OST (One Service Add-On)
package SP1.
Download ST-OST SP1 package in the
following location:
Installations and Upgrades - S -> SAP
SOLUTION MANAGER -> SAP SOLUTION
MANAGER 7.1 -> ST-OST -> ST-OST 100
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 24
Dashboard Factory – content
Alerts
Tickets
Metrics
Events
Changes
Monitors
RunSAP Operations dashboard allows customers to merge different alerting sources in a combined view modeling
customer’s organization. In addition, specific jump-in to alerts inbox or metrics monitoring is provided.
Service Level Dashboards objective is to provide customers with Service Level compliancy
reporting capabilities to get transparency on IT Processes based on selected specific set of
KPIs and periods.
The Tactical Dashboards for SAP Applications allows customers to report the status of
a selected list of systems based on a pre-defined set of KPIs configured with specifics
thresholds.
The Strategic Dashboard package provides IT department the capabilities to demonstrate the value of their services
to their customers. It allows customers to associate pre-defined indicators to specific targets and aggregate them
into KPIs
Four pre-defined Dashboard Models
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 25
Dashboard Factory – example
Operations Dashboard
Top Level View Check the status over all
configured business
processes
Check the status of
business processes
steps
Check the
metric status
2nd Level View
KPI and Metric View
Public
Hybrid Support Strategy
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 27
Cloud classification and responsibility
Business Process
Management
Business Context
Application
Management
Applications
Middleware / Platform
System
Management
System
Database
Operating System
Virtualization
IT Infrastructure
Management
Servers
Storage
Networking
☁ ☁ ☁ ☁
On Premise Private Cloud IaaS PaaS SaaS
Public Cloud
Completely managed by Customer
No transparency for Service Provider
Legend: Managed by Service Provider but SLAs and KPIs are defined
Customer has transparency about critical events and SLAs
Completely managed by Service Provider
No transparency for Customer
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 28
SAP Private
Cloud -
Service
Provider
Platform
Operations for SAP centric hybrid solutions
SAP Public Cloud - Service Provider Platform
Customer
Solution
Manager
Virtual network
Customer Service Provider
SAP Cloud
Portal
Availability Productive Systems
97%
Last Month
Systems in HEC
4
Productive Systems
System Performance
Memory Usage
15%
Free Memory
Incidents +
3
Open Incidents
User
25
Users last month
M
oni
tor
ing
Inf
or
m
ati
on
Re
po
rts
Se
rvi
ce
Re
qu
est
s
Se
cu
rit
y
Re
po
rts
Cloud
SAP HCP
SAP HCI
HCPms
SAP C4C
CfTE,
ByD
Other SAP
Public Cloud
offerings
(SaaS, PaaS)
System, Application
and Business Process
Management Data
SAP Cloud
Access Point
SAP Business
Network (Ariba,
Concur,
FieldGlass)
SuccessFactors
SAP HCM
Dell Boomie
SAP S/4
HANA
Application and
Business Process
Management Data
Managing components
Managed components
SAP Private Cloud
and On Premise
offerings
System
Management
Data
System and
Application
Management Data
Customer On Premise Landscape SAP Private Cloud
SAP Public Cloud
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 29
Operations for SAP centric hybrid scenarios What is available?
SAP Cloud
User Experience Monitoring
for all UI centric SAP Cloud products
as SuccessFactors and Ariba
Customer
SAP
ByD
Integration Monitoring & Exception
Management
for SAP HCM hybrid (Employee, Compensation
and Recruiting data integration),
SuccessFactors, SAP Cloud for Customer, SAP
HCI and Dell Boomi, Sales and Operations
Planning (Errors related to Data Integration)
SAP
C4C
SAP
CfTE
Message Flow Monitoring
for SAP Process Integration
and Ariba based scenarios
SAP Solution Manager 7.1 SP14
Central
Exception Store Automated Setup for all SAP based
Cloud Services
Email-to-Event Converter and
Remote SFTP Server Access
for all SAP-based cloud services
Data Consistency Management
Database comparison based on: Hana Smart
Data Integration, ODATA calls, Hana Cloud
Integration Data Services , SOAP calls and
FTP/CSV
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 30
Operations for SAP centric hybrid scenarios What is planned?
SAP Cloud Customer
SAP
ByD
SAP
C4C
SAP
CfTE
Business Process Monitoring for
SAP HCM and SuccessFactors
Integration Monitoring / Exception Management for SAP HANA Cloud
Integrations (Data Services), Success Factors (enhanced content coverage),
SAP HCM hybrid (onboarding and variable data integration)
Business Process
Monitoring
Planned for SAP Solution
Manager 7.2
Integration
Monitoring Exception
Management
Central
Exception Store
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 31
Summary
Application Operation News with SAP Solution Manager 7.2:
New developed user friendly UI’s based on SAPUI5 / HTML5
Replacement of flash based UI’s and native mobile applications
New dashboard strategy based on:
– Customizable views direct integrated into the applications,
– New Dashboard Builder tool and
– Customer specific dashboards with Dashboard Factory
Improvement of support for Hybrid Solutions
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 32
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http://sapteched.com/online
Access replays of keynotes, Demo Jam, SAP TechEd live interviews, select lecture sessions, and more!
Hands-on replays
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 33
Further Information
Related SAP TechEd sessions:
ITM107 - Tools for SAP HANA Operations
ITM215 - Operations for SAP HANA with SAP Solution Manager 7.2
ITM362 - Support for Hybrid Solutions with SAP Solution Manager
SAP Public Web
scn.sap.com
www.sap.com
SAP Education and Certification Opportunities
www.sap.com/education
Watch SAP TechEd Online
www.sapteched.com/online
34 © 2015 SAP SE or an SAP affiliate company. All rights reserved.
Feedback Please complete your session evaluation for ITM214.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 34 Public
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
Thank you
Contact information:
Janko Budzisch
Chief Support Architect
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 36
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
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are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an
additional warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or
release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future
developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time
for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-
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