The only event where you can successfully:

Benchmark your systems against the social housing sector and beyond.

Network with Chief Executives, IT professionals and experts from outside the sector.

Futureproof your business with access to the latest in housing management systems, data protection and procurement.

94% of you want to attend AGAIN

in HOUSING 2016CONFERENCE & EXHIBITION

6 - 7 DECEMBERMANCHESTER CENTRAL

SAVE£ 100

Book by 7 October

www.housing.org.uk/IT #NHFIT16

Over 90% of delegates are at Head, Director or Manager

level with direct budget oversight

£75%

year the event has been running

16th

2 | Book today www.housing.org.uk/IT Book your place www.housing.org.uk/IT T 020 7067 1066 E events@housing.org.uk | 3 #NHFIT16

Register 3 delegates

and bring your chief executive for

free

of members attending hold more than 5,000 units

of stock

“February’s conference was the best I’ve attended. It had a

very strategic focus on the issues affecting the housing sector and the role of ICT in enabling change for the

better. The sessions were very exciting, informative, compelling,

rich and joined up.”

Head of ICT, Salvation Army Housing

Association

“IT is constantly changing and this

conference helps keep abreast of developments”

Chairman, East Boro

Housing Trust

This conference is back by popular demand after a successful event in London this February.

We’re continuing the theme in Manchester with a brand new programme and speakers.

Book your place www.housing.org.uk/IT T 020 7067 1066 E events@housing.org.uk | 3

SPONSORSHIP OPPORTUNITIESTo discuss sponsorship opportunities please contact: Amit Kotecha, Account Director, Sponsorship 020 7067 1148 amit.kotecha@housing.org.uk

EXHIBITING OPPORTUNITIESExhibiting at this event offers the perfect opportunity to engage with decision–makers from housing associations in the most effective way possible.

For information about exhibiting please contact Phil Keith or Julian Hurst at Foremarke Exhibitions on 020 8877 8899 or phil.keith@foremarke.uk.com or julian.hurst@foremarke.uk.com.

95% of survey responders were happy with the conference content

Design your

IDEAL NIGHT

of networking

exhibition seminars

Previous Attendees: 3C CONSULTANTS LTD ADACTUS HOUSING GROUP ADULLAM HOMES HOUSING ASSOCIATION LTD AFFINITY SUTTON ALLIANCE HOMES AMRN CONSULTING LTD ANCHOR TRUST ASHFORD BOROUGH COUNCIL ASRA HOUSING GROUP LTD ASSURESTOR LIMITED ASTER COMMUNITIES B3 LIVING LTD BRENT HOUSING PARTNERSHIP BRIGHTER FUTURES BROMFORD HOME OWNERSHIP LTD BROMFORD HOUSING GROUP C & C CARTREFI CONWY CATALYST HOUSING LTD CENTRAL NETWORKS & TECHNOLOGIES LTD CHP CITY WEST HOUSING TRUST COASTLINE HOUSING LTD CROWN SIMMONS DCH DEPARTMENT FOR WORK AND PENSIONS DEVONSHIRES SOLICITORS LLP EAST BORO HOUSING TRUST EAST THAMES GROUP LTD ESRI (UK) LTD EXPONENTIAL-E FIRST WESSEX FLAGSHIP HOUSING GROUP LTD FLUID IT LTD FOLD HOUSING ASSOCIATION GENESIS HOUSING ASSOCIATION GENTOO GROUP LTD GOLDEN LANE HOUSING (MANCHESTER) GOLDING HOMES GRWP CYNEFIN GUARDIAN JOBS HABINTEG HOUSING ASSOCIATION HALTON HOUSING TRUST HASTOE HOUSING ASSOCIATION LIMITED HAVEN: HOME SAFE HOME GROUP LTD HORTON HOUSING ASSOCIATION HOUSEMARK HOUSING SOLUTIONS LIMITED HYDE HOUSING ASSOCIATION LTD INCOMMUNITIES LTD INQUILAB HOUSING ASSOCIATION LTD INTENT TECHNOLOGIES ISOS HOUSING LTD JP ENDERSBY LTD KNIGHTSTONE HOUSING ASSOCIATION LTD KNIGHTSTONE HOUSING GROUP LIMITED LANGLEY HOUSE TRUST LEEDS FEDERATED HOUSING ASSOCIATION LTD LEIGHTON CORPORATION LTD LIVIN LOGIX RESOURCING LONDON BOROUGH OF CAMDEN LONDON STRATEGIC HOUSING LTD LONGHURST GROUP LTD MAGENTA LIVING MEARS GROUP MERLIN HOUSING SOCIETY LTD METROPOLITAN MHS HOMES LIMITED MICROSOFT UK MOSAIC ISLAND MUIR GROUP HA LTD MWL SYSTEMS NETWORK HOMES LTD NETWORK STADIUM HOUSING ASSOCIATION LTD NEW CHARTER HOMES LTD NEW VISION HOMES NORTHERN IRELAND CO-OWNERSHIP HOUSING ASSOCIATION NOTTINGHAM COMMUNITY (2ND) HA LTD NOTTINGHAM COMMUNITY HOUSING ASSOCIATION NOTTINGHAMSHIRE YMCA ONE MANCHESTER LIMITED ORBIT GROUP LTD ORCHARD INFORMATION SYSTEMS LTD PARAGON COMMUNITY HOUSING GROUP PEABODY PINNACLE PSG POPLAR HARCA RADIAN GROUP LTD RCT HOMES RICHMOND HOUSING PARTNERSHIP SALVATION ARMY HOUSING ASSOCIATION SAPPHIRE INDEPENDENT HOUSING SENTINEL HOUSING ASSOCIATION LTD SEREN HOUSING GROUP SHAL HOUSING LIMITED SHORELINE HOUSING PARTNERSHIP LTD SKY SOLID AIR CONSULTANCY LTD SOUTH YORKSHIRE HA LTD SOUTHERN HOUSING GROUP (HORSHAM) SOUTHERN HOUSING GROUP LTD SPIRE HOMES (LG) LTD STAFFORD AND RURAL HOMES LTD STRATEGIC HOUSING CONSULTANCY SWAN HOUSING ASSOCIATION LTD SYNERGY HOUSING GROUP THAMES VALLEY HOUSING ASSOCIATION LTD THE COMMUNITY HOUSING GROUP THE GUARDIAN THE HAVEBURY HOUSING PARTNERSHIP THE HOUSING PLUS GROUP LTD THE HYDE GROUP TOWER HAMLETS HOMES TWO SAINTS LIMITED VALE OF AYLESBURY HOUSING TRUST WALES & WEST HOUSING ASSOCIATION LIMITED WATFORD COMMUNITY HOUSING TRUST WATMOS COMMUNITY HOMES WEGETGEO WESLO HOUSING MANAGEMENT WESTWARD HOUSING GROUP WHGL 2016 LIMITED WM HOUSING GROUP WORTHING HOMES LIMITED YARLINGTON HOUSING GROUP

To register for the FREE exhibition visit

www.housing.org.uk/IT

Recent ExhibitorsOver 80 exhibitors were at

the last conference including Capita, Castleton Technology,

Civica and Orchard.

IT in Housing Exhibition The IT in Housing Exhibition offers delegates and visitors an excellent one-stop opportunity to explore the

latest innovations, products and services from leading IT suppliers.

Attend the IT in Housing Exhibition for FREE

Escape your desktop and connect face to face with the sector

Polish up on your industry knowledge with free to attend seminars

and demonstrations

Compare, touch and test drive new products and services

FREE

4 | Book today www.housing.org.uk/IT Book your place www.housing.org.uk/IT T 020 7067 1066 E events@housing.org.uk | 5

09:00 Registration, coffee and exhibition viewing

10:00 Chair’s welcome and introductionDominic Campbell, Founder, FutureGov

10:10 How technology is going to change the housing association business model - IT as an enabler• How is welfare reform driving the need for new

proactive management systems?• Are we really embracing digital technology?• Should we be promoting digital by default?• Discuss how you can deliver a more efficient digital

service: agile, online, cheaper, more flexible, focused on the customer, and easier to use

• Learn how to establish a commercial drive to re-imagine and review all services within your housing association

John Roe, Head of ICT, Together HousingIan Tinsley, Director of ICT, WM Housing Chair: Dominic Campbell, Founder, FutureGov

11:00 GDS case study: Delivering digital transformation• How GDS operate as a startup design agency in the

public sector • Approaching business processes as you would

website design Steve Railton, Transformation Lead, GDSChair: Dominic Campbell, Founder, FutureGov

11:30 Refreshment break and exhibition viewing

12:00 Digital business case studies: Atom bank and First DirectFrom high street to online • How Metrobank founder created an online only bank• Putting digital at the heart of transformation• What have been the outcomes?Stewart Bromley, Head of IT, Atom bank Chair: Dominic Campbell, Founder, FutureGov

12.30 Delivering excellent customer service • How to achieve excellent customer satisfaction• Delivering services remotely, without contact centres• Why great service starts with employee engagement

Tracy Garrad, CEO, First Direct (invited)Chair: Dominic Campbell, Founder, FutureGov

13:00 Lunch and exhibition viewing

14:00 Developing a successful housing portalUnderstand the journey of delivering friendly digital services including the considerations and interim steps you should take.

Richard Fryer, Executive Director, Business & People, ISOS Housing (invited)Richard Troote, Head of ICT, Wales & West HousingChair: Dominic Campbell, Founder, FutureGov

15:00 Refreshment break and exhibition viewing

IT in Housing Day 1: Tuesday 6 December

#NHFIT16

“The speakers are excellent and give

a lot of food for thought”

Head of Finance & IT, Worthing Homes

Book your place www.housing.org.uk/IT T 020 7067 1066 E events@housing.org.uk | 5

IT in Housing Day 1: Tuesday 6 December

DESIGN YOUR IDEAL NIGHT OF NETWORKING

We know how important networking is to you, and we want to get it right. Help us to build a great networking evening by

sending us your ideas.

Tweet us your suggestions @natfedevents using

#NHFIT16postIT

15:30 The future is mobile: getting the workforce mobile

Neil and a new set of guests join the panel for an in-depth discussion and take you through the entire process of mobilising the workforce including: • Aligning back end services for staff• Briefing staff on job specs onsite• Getting housing officers in the field with applications

which are easy to use• Integrating with legacy systems

Geoff Kirk, Service Director Business Systems Wakefield and District HousingPeter Fitzhenry, Chief Executive Pro for Housing Footprint Solutions formerly at Golden Gates Housing TrustAlex Gore, Mobile Data Project Manager, Staffordshire Police (invited)

Chair: Neil Charlton, Head of ICT, First Wessex

16:15 Making the most of the cloud paradigm• Understanding ROI in cloud applications• What have been the experiences of operating cloud-

based services for social housing providers?• Understanding and making the business case for

cloud• Getting a consistent level of technology in place

before migration to the cloud: simplification and standardisation of technology platforms

• SaaS and IaaS• What are the business impacts of moving to the

cloud? – resourcing – connectivity – customer services – risks to service & managing broader expectations

of the changing role of IT• From a Capex model to Appex: what does this mean

to the business?

Speakers will address the following: – lessons learnt from case study – security impacts – customer service perspective – business perspective (financial)

Mark Lyons, Head of IT Architecture, Southern Housing GroupStephen Repton, Assistant Director, Business Transformation (ICT), First Choice Homes Oldham (invited)Dre Johnson, Head of IT Service Delivery, Viridian Housing (invited)Chair: Dominic Campbell, Founder, FutureGov

17:00 Your Ideal Night of Networking ››

SAVE£ 100

Book by 7 October

CONTINUED

FROM FEBRUARY

6 | Book today www.housing.org.uk/IT Book your place www.housing.org.uk/IT T 020 7067 1066 E events@housing.org.uk | 7

09:00 Registration, coffee and exhibition

10:00 Chair’s welcome and introduction Chair: Dave Loudon, Founder and Owner, DtL Creative

10:10 Data protection & Security A housing association and a legal perspective on changes to the Data Protection Act and how it will impact your business• Ensuring PCI compliance• Practical tips on data security, not just passwords • Dealing with hacks when they hit

Mandy Garrett, ICT Director, Pobl Group (invited) Helen Cookson, Senior Associate, Trowers & Hamlins Chair: Dave Loudon, Founder and Owner, DtL Creative

11:00 Deriving value from dataA view from inside and outside the sector on how to spot new business opportunities• Utilizing data for value, without manual intervention • Innovation & the role of predictive analytics• Repairs reporting their own problems• Predictions on the sectors response to IoT over the

next 5 years Panellists:David Leach, Director of Digital and Customer Services, OrbitJohn Wood, Executive Director, Riverside (invited)Chair: Dave Loudon, Founder and Owner, DtL Creative

11:30 Refreshment break and exhibition viewing

12:00 The questions you should be asking suppliers but aren’t: IT procurementHow to get the most from relationships with your suppliers• Gauging responsiveness from suppliers• Testing assumptions and becoming the customer

of choice• How to prioritise decision factors• Getting the pre-contractuals right • Tried and tested mechanisms for effective monitoring• How to make a water tight contract

Chris Cliffe, Director, CIC ProcurementKevin Nichols, CIO, Catalyst Housing (invited)Susan Hall, Partner, Intellectual Property Clarke Wilmott LLPChair: Dave Loudon, Founder and Owner, DtL Creative

IT in Housing Day 2: Wednesday 7 December

#NHFIT16

We are working on some sessions that get you closer to the suppliers including:

• demonstrations with our exhibitors

• collaborating with IT partners

• how to manage the supplier/client relationship, and Better Ways of Working.

We’ll also be holding a vendor think tank on day two where you’ll get to hear varying

views on innovation, the digital future of housing associations and deploying

business intelligence in housing associations.

Keep up to date with the free IT in housing seminar agenda by following

@ITinhousing and @natfedevents.

FREE EXHIBITION SEMINARS

CONTINUED

FROM FEBRUARY

13:00 Lunch and exhibition viewing

14:00 Making real-time online services intuitive and easy to useHousing associations tell us how users have co-designed services, given real-time feedback and been part of the research plan. • How to utilise pictorial data geospatial analysis• The response protocols your business should be using• Building disruption into your business modelPanel session:Jon Thomson, IM & T Director, Places for People (invited)Chris Deery, Head of ICT, Solihull Community CentrePaul Wells, Interim CIO/ IT Transformation Director, East Thames Group (invited)Chair: Dave Loudon, Founder and Owner, DtL Creative

15:00 Refreshment break and exhibition viewing

15:30 Digital leadership board Nick will provide an in-depth roundup of the two days: what does it mean for Heads of IT and their board members going back to the office? Nick also presents bite sized speaker round ups on presenting the ‘business cases’ for cloud, digital platforms, remote working, cybersecurity and business intelligence. The panel will then flesh out the bits most relevant for you to take back to the office and implement straight away.Louise Cope, Head of ICT, Trafford Housing Trust (invited)Gail Teasdale, Executive Director Finance and Corporate Services, Accent (invited)Chair: Nick Atkin, Chief Executive, Halton Housing Trust

16:30 Chair’s closing comments

16:35 Conference close

Book your place www.housing.org.uk/IT T 020 7067 1066 E events@housing.org.uk | 7

IT in Housing Day 2: Wednesday 7 December SAVE

£ 100

Book by 7 October

Register three

delegates and bring your

CHIEF EXECUTIVE

for free

You’ve told us you want your Chief Executives to better

understand the challenges you face. So book three places and

receive a free place for your Chief Executive.

Call 020 067 1066 for more information.

CONTINUED FROM FEBRUARY

FREE PLACE

8 | Book today www.housing.org.uk/IT

Quote priority code ITM1216DM Save £100 when you book by 7 October

GROUP DISCOUNT: When you book 3 places your Chief Executive goes free. The free place does not apply to day delegates and applies to the lowest rate purchased.

Delegate Fees

Early bird - Book by 7 October

Member £365 ............................................................... Public sector/Not for profit £465 ............................................................... Private sector £565 ...............................................................

Standard Ticket

Member £465 ............................................................... Public sector/Not for profit £565 ............................................................... Private sector £665 ...............................................................

Day Rate

Member £245 .......................Tues Wed Public sector /Not for profit £295 ........................Tues Wed Private sector £375 ........................Tues Wed

Networking Drinks Reception and Dinner

Tuesday 6 December Member £35 ............................................................... Public sector/Not for profit £50 ............................................................... Private sector £75 ...............................................................

Payment

I understand that payment must be made at the time of booking

Total payment £ ............................................................................................................................

I enclose a cheque payable to the National Housing Federation

I have paid by BACS and attach the remittance advice (Please quote ITM1216DM on all BACS transmissions)

National Housing Federation bank account details are: Lloyds, Kings Cross Branch, 344 Grays Inn Road, London, WC1X 8BX Sort Code: 30-94-73 Account No. 00113238

If you would like to pay by debit/credit card please tick this box and we will contact you to take payment.

ALL CANCELLATIONS MUST BE MADE IN WRITING. Cancellations will be charged a £100 administration fee per person. The full fee is payable for any cancellations received after 8th November 2016.DATA PROTECTION The National Housing Federation gathers personal data in accordance with the Data Protection Act 1998. This information may be forwarded to third parties to be used for marketing purposes or for mailing information about goods and services that may be of interest.Please tick the box if you do not wish to receive information about existing and future products and services provided by the National Housing Federation.

Please tick the box if you do not wish to have your details passed to third party organisations.

Booking FormHow to BookOnline: www.housing.org.uk/IT Phone: +44 (0)20 7067 1066 Email: events@housing.org.ukPost: Customer Services, National Housing Federation, 25 Procter Street, London, WC1V 6NY

in HOUSING 2016CONFERENCE & EXHIBITION

6 - 7 DECMEBERMANCHESTER CENTRAL

#NHFIT16

NO VAT PAYABLE

Del

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Del

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e 2

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1ST Delegate

Delegate name .........................................................................................................................

Job title ......................................................................................................................................

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(You must supply your email address so you can receive your booking confirmation)

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2ND Delegate

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4TH Delegate - Chief Executive goes free

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Register three delegates

and bring your

CHIEF EXECUTIVE for free