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ITIL® ROADMAP V3
Lifecycle Kurser
Managing Across the Lifecycle5 point
Capability Kurser
22
Po
int
ITIL Master
Foundation V32 point
ITIL Expert
16 point15 point
Operational Support & Analysis 4
Release Control & Validation4
Service Offerings & Agreem
ents 4
Planning, Protection & Optimization 4Cont
inua
l Serv
ice Im
prove
ment
3
Servic
e Opera
tion
3
Servic
e Trans
ition
3
Servic
e Desig
n 3
Servic
e Stra
tegy
3
ITIL V2 Service Manager 17 point
V3 Managers Bridge 5 point
ITIL V2 Foundation Certificat 1,5 point
Foundation Bridge V2-V3 0,5 point
Apollo 13 spilITIL Overblik V3
Basis kurser