Itil Implementation Road Map - Building a Business Case

7/30/2019 Itil Implementation Road Map - Building a Business Case

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ITIL IMPLEMENTATIONROAD MAP

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Pink Elephant, 2005. The contents of this document are protected by copyright and cannot be reproduced in any manner.

ITIL is a Registered Trade Mark and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the US Patent andTrademark Office.

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Building A Business Case

You know the whatsof the Information Technology Infrastructure Library (ITIL), youve decidedto implement the framework or refine your approach and now, youve found Pink Elephants ITILImplementation Road Map. This event will teach you how to apply the ITIL framework. Now, itsup to you to build a business case to attend. This document shows you how to do just that. Itprovides details about tying ITIL implementation issues you face on the job, with the subjectmatter covered at the event.

1. Focus the business case on key issues IT professionals face when implementing ITIL. Besure to highlight the specific issues you face, so that the business case is relevant to yourorganisation. These may include:

- Gaining commitment for using ITIL processes- Assessing current processes to improve efficiency- Developing an approach to reduce implementation costs

- Assessing service management tools to streamline the support function andcontrol costs

2. Next, match these issues to the events subject matter. This demonstrates how the eventis relevant to you. The subject matter includes:

Integrating People, Processes & TechnologyExamining Project Models, Roles, Structures & Continuous Improvement Models

Assessing People & Understanding CultureThe Transformeter: Learn How To Play & Win In The Change Game

Where Are We Now With Our Processes?

How To Conduct A Process Maturity Self-Assessment

IT Governance UnraveledFacilitating The Requirements Established By CoBIT In IT Process Maturity

Establishing A Service Desk According To ITILCreating A Service Desk To Support The Incident & Problem Management Processes

Establishing & Managing IT Services Part OneImplementing Service Level Management

Establishing & Managing IT Services Part TwoImplementing Capacity, Availability, Financial & IT Service Continuity Management

Critical Steps For Implementing Configuration ManagementDeveloping A Configuration Management Process & Integrating It Successfully With Other KeyProcesses

Managing The Changing InfrastructureIntroducing The Integrations Needed To Support Change, Release & Configuration Management


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Measuring, Reporting & ImprovingHow To Develop Methods Of Measuring & Reporting IT Results From A Business Perspective

Defining An ITIL Enabling Organisation Structure & Process RolesMapping People, Ownerships, Accountabilities & Responsibilities To The ITIL Framework

Everybody Loves Tools!How To Select & Configure Commonly Available Tools For ITIL Compatibility

Building An IT Service Management Improvement PlanHow To Identify Process Improvement Goals & Effectively Achieve Them

3. Then, take note of these other important facts:

Networking Opportunities

Theres no need to go through an implementation project alone! Make contacts with others facingthen same issues as you. You can network at your breakfasts, lunches and evening drinks.

The ITIL ExpertsThis event is held by Pink Elephant, the organisation involved in a number of ITIL firsts:

- Introduced ITIL and the ITIL education program to North America in 1997- Founding member of the IT Service Management Forum (itSMF) a user group for IT

service management professionals- Initiated the partnership between the Examination Institute for Information Sciences

(EXIN) and Loyalist College of Applied Arts and Technology- Introduced the IT Executive Management Certification program in 2001 based on ITILs

strategic business perspective books: Understanding and Improving, In Times Of Radical

Changeand

Surviving IT Infrastructure Transitions

- Widely acknowledged as The ITIL Experts, having trained more people (over 70,000)and also having performed more ITIL implementations on a global scale than any othersupplier.

And, Pink Elephants ITIL consultants have contributed to numerous books in the library. This is agreat opportunity to lean from The ITIL Experts!


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4. Now, take your issues, matching subject matter and other details and combine them intoa written business case. Here is an example e-mail model:

To: Jane Smith, Director of IT ServicesFrom: Joe Smith, Manager of IT ServicesSubject: An Event That Will Teach Me How To Implement ITIL

Weve recently made a commitment to use ITIL best practices in our IT department. ITIL wasselected for the following benefits:

- Increasing customer satisfaction with IT services- Reducing the risk of not meeting business requirements for IT services

- Reducing costs when developing procedures and practices with an organisation- Better communication and information flows between IT staff and customers- Standards and guidance for IT staff- Greater productivity and better use of skills and experience- A quality approach to IT services

As part of the ITIL initiative, I am responsible for applying several processes to the organisation. Iwant to be sure I apply the framework correctly. To do this, I want to learn from the best. Ivediscovered an event that will help me learn more about implementing ITIL theory. Its PinkElephants ITIL Implementation Road Map, occurring on 31

stAugust 2

ndSeptember in

Melbourne.

Not only was this event designed to show people how to apply the ITIL framework correctly, but it

was also created by the organisation responsible for introducing ITIL to numerous regionsworldwide. By attending this event, I can actually learn from those that know the most about theITIL framework.

In fact, with the information I gain, I will be able to address our key implementation issues. Thereason? This event features subject matter directly relevant to these issues. Among other things,I will learn how to assess current process maturity, how to identify skills gaps and how to createsurveys to ensure our customers are happy.

Another benefit is the number if contacts I will make. Pink Elephant has scheduled severalnetworking opportunities. Once there, I plan to walk away with at least 10 phone numbers of otherIT professionals so that I can learn from the experience of others.

I want to take advantage of this opportunity to increase my understanding of ITIL and how to

effectively implement it in our business. I would appreciate if you could confirm my approval toattend this event.

Regards,Joe SmithManager of IT ServicesSmith Company

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Itil Implementation Road Map - Building a Business Case