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ITIL CONSULTANCY
SERVICES
ITIL CONSULTANCY
SERVICES
Have any of this issues ever come to your mind?...
INSTRUMENTACIÓN Y COMPONENTES, S.A. w w w . i n y c o m . e s
How are my services being
managed?
How can I evaluate it?
What do I need to analyze?
Do I have covered the needs of mybusiness?
What quality of my services do I offer to
the users?
Do I assure the continuity and security of my
services?
Tools People
Have I been able to manage the costs of services provision?
Processes
More Info: Telephone. +34 902 522 252 / E-mail. [email protected]
The purpose of any organization in relation to IT services is to achieve:
INSTRUMENTACIÓN Y COMPONENTES, S.A. w w w . i n y c o m . e s
1. Improve the availability, quality and recovery of IT services.
2. Get the alignment of IT services with business objectives.
3. Reduction of costs related to the technological infrastructure.
4. Productivity increase .
5. Discover the gaps or shortcomings regarding to good practices.
More Info: Telephone. +34 902 522 252 / E-mail. [email protected]
ITIL CONSULTANCY
SERVICES
To achieve this purpose it is necessary to give answer to these issues:
INSTRUMENTACIÓN Y COMPONENTES, S.A. w w w . i n y c o m . e s
WHERE ARAE WE?
WHERE DO WE WANT TO BE? HOW DO WE GET THERE?
ARE WE IMPROVING?
1. Analyze and evaluate the current situation of the organization.
2. Check implemented ITIL processes, or check the needs to implement them.
3. Identify weaknesses and opportunities for improvement in order to add value to the business.
4. Adapting ITIL to the needs of the company.
More Info: Telephone. +34 902 522 252 / E-mail. [email protected]
ITIL CONSULTANCY
SERVICES
How the service is performed
INSTRUMENTACIÓN Y COMPONENTES, S.A. w w w . i n y c o m . e s
How to get started? OrHow to keep evolving?
What is the vision?
Where are we now?
Where do we want to be?
How do we get where wewant to be?
How do we chech that we have arrived where we want
to be?
High-level businessobjectives
Valuation
Objective
Improvement
Metrics and measurements
More Info: Telephone. +34 902 522 252 / E-mail. [email protected]
ITIL CONSULTANCY
SERVICES
Analysis of the current situation
INSTRUMENTACIÓN Y COMPONENTES, S.A. w w w . i n y c o m . e s
Diagnosis of the services offered by the organization.
Organization and degree of compliance to ITIL processes.
Tools for monitoring and controlling current services.
Requirements necessary to achieve processes carried out under good practices.
The following aspects will be assessed together with the customer:
ITIL Consulting
Diagnosis Organization Tools Requirements
More Info: Telephone. +34 902 522 252 / E-mail. [email protected]
ITIL CONSULTANCY
SERVICES
Defining an ITIL model
INSTRUMENTACIÓN Y COMPONENTES, S.A. w w w . i n y c o m . e s
GAP s analysis
Recommended ITIL processes to be implemented in the organization.
Tools to support the processes.
Resources of the organization to ensure their success.
Taking into account the objectives and needs of the client and also ITIL requirements:
ITIL Consulting
GAPS ITIL processes Tools Resources
More Info: Telephone. +34 902 522 252 / E-mail. [email protected]
ITIL CONSULTANCY
SERVICES
Planning of the implementation of the improvements provided.
Prioritization based on reported benefit.
Definition of indicators and monitoring mechanisms to ensure success.
Defining implementation plan
INSTRUMENTACIÓN Y COMPONENTES, S.A. w w w . i n y c o m . e s
According to the analysis performed and to mitigate detected GAP s :
ITIL Consulting
Planning Prioritization Indicators Monitoring
More Info: Telephone. +34 902 522 252 / E-mail. [email protected]
ITIL CONSULTANCY
SERVICES
How can we help customers?
INSTRUMENTACIÓN Y COMPONENTES, S.A. w w w . i n y c o m . e s
1. Implementing models that align business and
information technology.
2. Reduced risk through standardized and flexible
actions.
3. Promoting continuous improvement, as able to
make the best of the company.
4. Bolster confidence in customers/users and
develop new opportunities.
5. Optimally use resources within processes,
improving productivity and reducing costs.
6. Measure the service through objective data and
parameterized reports.
More Info: Telephone. +34 902 522 252 / E-mail. [email protected]
ITIL CONSULTANCY
SERVICES
Consultancy activities
INSTRUMENTACIÓN Y COMPONENTES, S.A. w w w . i n y c o m . e s
1. Learn about priorities and business needs.
2. Evaluation and diagnosis of the maturity of processes implemented in the organization.
3. Tool used for service management.
4. Facilitate daily work in the management of services.
5. Defined documentation to facilitate the work of technicians.
6. Trend analysis to assess the availability of services.
7. Joint meetings to analyze concrete situations.
8. Deliverables showing the starting situation, objectives to be achieved and raised improvements.
9. Possibility of collaboration with the client to carry out the recommendations raised.
10. Measurement of indicators that evaluate the performance of what has been implanted.
Benefits1. Foresight when managing users
requests, improving times.
2. Proper quality management.
3. Increase efficiency.
4. Align business processes and IT infrastructure.
5. Reduction of unnecessary costs of the provision of services.
6. Enhance operational capability. Better use of knowledge and experience.
7. More information on the company by creating reports.
More Info: Telephone. +34 902 522 252 / E-mail. [email protected]
ITIL CONSULTANCY
SERVICES
Conclusions
INSTRUMENTACIÓN Y COMPONENTES, S.A. w w w . i n y c o m . e s
1. Reduction of expenses and costs associated with services.
2. Increase the satisfaction of customers and employees.
3. Increase competitive advantage and business opportunities.
4. Improvement of the overall management of the Organization.
More Info: Telephone. +34 902 522 252 / E-mail. [email protected]
ITIL CONSULTANCY
SERVICES
Inycom values
INSTRUMENTACIÓN Y COMPONENTES, S.A. w w w . i n y c o m . e s
1. Customer service. We develop solutions based on expectations and real needs of our customers.
2. Professional ethics. We assumed the work with responsibility and the firm commitment to offer reliable results.
3. Commitment. We work with efforts to achieve the objectives of the Organization and to ensure the service that customers expect.
4. Trust. We build trust and work together to carry out the improvements raised.
More Info: Telephone. +34 902 522 252 / E-mail. [email protected]
ITIL CONSULTANCY
SERVICES
Certified Professionals:
PMPCertified Team in good practices for project management.
ISO 9001-2008Quality.
ISO 27001Information Security.
ISO 9001-2008Quality.
EFQMExcellence model. Business Excellence Prize 2006.
OHSAS 18000Implanting the reference norm in our prevention of workable risks management system.
ITILCertified Team iTSMF España.
SCRUMCertified Team inSCRUM MANAGER.
RSCISO26000 for our responsible management
I+D+iOur projects are based on UNE-166000
CMMIMaturity level 2 with capacity 3 to processes level 2.
CERTIFICATIONS
w w w . i n y c o m . e s INSTRUMENTACIÓN Y COMPONENTES, S.A.
Business Certifications:
More Info: Telephone. +34 902 522 252 / E-mail. [email protected]
THANK YOU FOR
YOUR ATTENTION
Nombre y ApellidosCargo
Área o Sector
Unidad de Negocio de TIC
Tel. 976 013 300
Móv. 000 000 [email protected]
