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ITIL & ASL, Are These Frameworks
(Really) Designed To Collaborate?
Mathieu Notéris
S ti PSF L bSogeti PSF Luxembourg
Sogeti Academy 1
ASL & ITIL V3White Paper
This presentation is based on a White Paper jointly commissionedWhite Paper jointly commissionedby the OGC and the ASL BiSL Foundation, and authored by • Sharon Taylor (OGC),• Machteld Meijer and • Machteld Meijer and • Mark Smalley (ABF)
Th Whit P i il bl The White Paper is available on• www.aslbislfoundation.org• www.best-management-practice.com
d
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• Best Management Practice stand (OGC, APMG and TSO)
AGENDA
• ITIL v3 (quick reminder)• ITIL v3 (quick reminder)
• ASL, « THE » Application MgtASL, THE Application MgtFramework
S• BiSL on Top…
• Technical & Business Conclusions• Technical & Business Conclusions
• Q&A
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Sogeti International leader in technology service
• Dedicated to Local Professional Technology Services
• Specialized in: • Specialized in:
Application Management
Infrastructure ManagementInfrastructure Management
Testing
High Tech EngineeringHigh Tech-Engineering
• A leader with €1.5b rev. and ≈20,000 prof.
• An international player in 15 countries covering Europe, India and the U.S.
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• Backed by Capgemini Group (110,000 prof.)
ITIL v3 – Definition & Objectives
• Framework to provide guidance for the IT Service Management domain, which includesApplication Management – and good practice for certain aspects of Application Development & Maintenance
• Focus: creation of repeatable measurable• Focus: creation of repeatable, measurablepractices, processes & organisational functions for the provision of IT Servicesfunctions for the provision of IT Services
• Revolves around IT Services, often consisting f IT t h i f t t of IT components such as infrastructure,
data & applications which are produced t id th IT S i M t d i
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outside the IT Service Mgt domain.
ITIL v2 / v3 – A Shift of Target
Structure of an(y) IT organisation
LEVEL: VISION & PLANS:ITIL V3
Strategical 1-3 years or+
Tactical 3-12 monthsAM FMSLM
CaM ITSCM
Operations 0–3 monthsPMIM CfM RM
ChM
ITIL V2 (SS & SD)
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The « IT Service Chain »
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Organisational Functions
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Application Management
SupplyDemand
pp y
IT & Business
ManagementInfrastructure
SuppliersInfrastructureManagementpp
BusinessInformationManagement
UsersApplicationManagement
ApplicationSuppliers
IT Service Provider
IT Service Consumer
IT Component Suppliers
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Internal IT Dept / external provider
Business deptMostly external,possibly internal
AM= AM + AM + AM + …
SupplyDemand
IT & Business
ManagementInfrastructure
SuppliersInfrastructureManagementpp
BusinessInformationManagement
UsersApplicationManagement
ApplicationSuppliers
IT Service Provider
IT Service Consumer
IT Component Suppliers
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Internal IT Dept / external provider
Business deptMostly external,possibly internal
The Economic Dimension
Development Management
32%
8%
32%
Applications
12%Infrastructure
Applications
12%48%
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ASL – Definition & Objectives (1)
• Specifically developed at the end of the nineties for the application management nineties for the application management domain to complement ITIL.
• To ensure prudent management of application software, databases & relevant documentation throughout the useful life of the relevant business processes which are supported by the application.
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ASL – Definition & Objectives (2)
• Describes the implementation of services management processes in the appl. Mgt domain, and processes for the modification of applications, the development of strategy & gmanagement in its entirety.
• Contains best practices forContains best practices forimplementation of the various processes.
• ASL processes concerning enhancement & • ASL processes concerning enhancement & renovation of applications are considered as an enrichment of ITILas an enrichment of ITIL
• ASL processes complement those of ITIL
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The ASL Framework
CustomerOrganisations
StrategySupplierDefinition
Account
& MarketDefinition
OCM ACMStrategic processes
Applicatie Port‐f li M t
Application Life‐cycle Management
ICT Strategy
Customer EnvironmentStrategy
Service
DeliveryDefinition
folio ManagementTechnologyDefinition
CapabilitiesDefinition
Management processes
ContractManagement
Planningand Control
Qualitymanagement
Financialmanagement
Suppliermanagement
Usesupport
Continuitymanagement
Design
Support Enhancement &renovation
Connecting processes
Change
management
support management
f
Impact analysis
Realization
Implementation
Operational processes
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Operationsmanagement
Configurationmanagement
TestingSoftware
control and
distributionOperationalprocesses
The ASL Framework
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15
The ASL Framework
Strategy ines
sBu
ses
s
Change
Busi
ne
Operations
usin
ess
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Bu
The Diffences: in Definitions ….
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Terminology: ApplicationDevelopment & Management
ASL ITIL V3ASL ITIL V3
Developing new applications ApplicationDevelopment
ApplicationDevelopment
O i l f li i
Maintaining existing applications ApplicationDevelopment
Application
ApplicationManagement
ApplicationOperational management of applications Application
ManagementApplication
Management
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Application Lifecycle & ITIL Interactions
Service Strategy
Service Design
Continual Service
ImprovementDesign
p
Service Operation
Service Transition
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The « V-Model »
Straight out of ITIL V3’s Service Transition book!
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ITIL v3 & ASL Lifecycles Cross-Referencing
ServiceSt t
Service D i
Service T iti
ContinualService
Service O tiStrategy Design Transition Service
ImprovementOperation
Requirements ServPortMgt ReqEng
DesignReqEng
Data&InfoMgt
Deploy
Build ServVal&Test
ChM Rel&DepMT Pl &S
Operate
Deploy TransPlan&SupSV&T SA&CM
IncidM ReqFAccessM ProbM
ServAsset&ConfigMgt
CapM AvMITSContM ISecM
Optimize 7StepImprPlanServCatMgtServLevMgt
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Intermediate Conclusion
• ASL & ITIL v3 have many common i t t d i i tibilitiinterests and no serious incompatibilities
• but they do not target exactely the same • … but they do not target exactely the same audience
• If used jointly, they should/have to interact frequentlyfrequently
• Cross-competencies are therefore a necessity
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BiSL - The Framework
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BiSL – Definition & Objectives
• Process model developed to complement ITIL & ASL for the alignment between the & S o t e a g e t bet ee t eowner of the information systems and the organisation(s) in charge of the maintenance organisation(s) in charge of the maintenance of the functionality of the ICT Facilities
• Focus: to achieve optimal alignment of ICT • Focus: to achieve optimal alignment of ICT with business needs, to make it possible to work more efficiently to cut costs (standard) work more efficiently, to cut costs (standard) & to improve communication between ICT demand & supply
• Describes structure of user support &
demand & supply
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information mgt, based on best practices
Theoretical scope of ASL, BiSL & ITIL
SupplyDemand
IT & Business
ITIL
ManagementInfrastructure
SuppliersInfrastructureManagement
ITIL
ppBusiness
InformationManagementBiSL
UsersApplicationManagement
ApplicationSuppliers ASL
IT Service Provider
IT Service Consumer
IT Component Suppliers
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Internal IT Dept / external provider
Business deptMostly external,possibly internal
Common usage of ASL, BiSL & ITIL
SupplyDemand
IT & Business
ManagementInfrastructure
SuppliersInfrastructureManagementpp
BusinessInformationManagementBiSL
UsersApplicationManagement
ApplicationSuppliers ASL
IT Service Provider
IT Service Consumer
IT Component Suppliers
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Internal IT Dept / external provider
Business deptMostly external,possibly internal
ASL & BiSL Plotted on ITIL Functions
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Conclusion & Remarks
• ITIL V3 & ASL complement each other soll th t t th th * * tit t well that together they *may* constitute a
framework wide enough to cover all t f IM & AMaspects of IM & AM
• New « Lifecycle » approach of ITIL is hard to integrate for technical staff
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Summary comparison ASL, BiSL & ITIL (1/2)
ASL and ITIL V3:• Similar domains differing definitions• Similar domains, differing definitions• ITIL concentrates on IT services, ASL on
application products and servicespp p• ASL gives more detailed guidance on
realization and testing of bespoke (additions to) applications applications application strategyplanning & control and tactical level process quality (although less than CMMI)
• ASL is dedicated to AM, more compact• ASL is written in AM language
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• ASL is written in AM language
Summary comparison ASL, BiSL & ITIL (2/2)
ITIL V3 and V2:• More coverage of AM in ITIL V3 than V2• More coverage of AM in ITIL V3 than V2• Generic guidance that is also useful for AM• ITIL helps to improve ‘service manageability’p p g y• New « Lifecycle » approach of V3 is hard to
integrate for technical staff
BiSL and ITIL V3:• BiSL provides guidance for demand not supply• BiSL provides guidance for demand not supply• ITIL also addresses demand, but from a
supply perspective
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supp y pe spect e
References
Sources / Literature“ITIL Lifecycle Publication Suite – Service Strategy ITIL Lifecycle Publication Suite Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement” – Office of Government Commerce (UK) (http://www ogc co uk) Commerce (UK) (http://www.ogc.co.uk)
“ITIL V3 and ASL – Sound Guidance for Application Management and Application Development” - Alignment g pp p gWhite Paper January 2008 by Machteld Meijer, Mark Smalley and Sharon Taylor
“ASL a Framework for Application Management” ASL ASL – a Framework for Application Management - ASL BiSL Foundation (http://www.aslfoundation.org)
Further informationFurther information(http://www.best-management-practice.com)
(http://www aslbislfoundation org)
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(http://www.aslbislfoundation.org)
QuestionsQuestions
&&
Answers(hopefully) Answers(hopefully)
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3333
ITIL & ASL, Are These Frameworks
(Really) Designed To Collaborate?
Mathieu Notéris
S ti PSF L bSogeti PSF Luxembourg
Sogeti Academy 34
