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UCD IT Services Seírbhísí TF UCD
IT Work Programme 2008
Document Ref: IT0108
Date: January 2008 Approved by: ____________________________________ Mary Crowe Chief Information & Technology Officer
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UCD IT Services Seírbhísí TF UCD
WORK PROGRAMME 2008 EXECUTIVE SUMMARY: During 2007 we commenced the development of our next IT Strategy and engaged in consultation with our IT Steering Groups to identify priorities. We will continue the consultation process in 2008 and will publish the findings from the surveys and discussions on our website. This information has been used to formulate our initial draft of IT Strategy and also to focus our work programme for 2008. A number of targeted surveys were completed on Teaching Technology, Research IT and Administrative Systems. We also carried out a major student survey into their use of technology based on a standardised USA University survey. Key areas identified in the consultation process were:
Teaching Technology Research IT infrastructure Mobility of students and laptop services Information Management Web applications and web development needs
The projects for 2008 are divided into targeted areas selected to address immediate priorities and to improve IT services for both staff and students. IT DEVELOPMENTS 2008 Student Mobility The full implementation of mobile services for students and staff is a major objective for 2008. UCD students have a 70% laptop ownership level with a corresponding high use of our wireless network and off campus service through UCD Connect. For 2008 we plan to deploy additional services targeted at the mobile environment including:
Laptop access to our application software packages Web file storage services with 2GB of space for students Implement anti-spam and increased email storage for students Extended wireless network and pilot mobile access services
Research Infrastructure The expansion of our research IT infrastructure will continue in 2008 with both increased capacity for storage and the introduction of new services. Data management including backup and archive facilities are priority areas. The main developments planned are:
Increased storage capacity to meet the demand from research groups Tender and implementation of compute cluster capacity Implementation of enterprise scale backup facilities for research data
Information Management Supporting the Information Management requirements of the University is the major objective of Management Services in 2008. Providing easy web based access to information resources through a portal service while extending existing systems to support the necessary information capture are the key projects.
Develop management information services and an information portal Extend Research management systems to support user needs Tender for document and record management software for HR and other services Implement full roll-out of web based eProcurement applications Improve and deploy enhanced curriculum building application.
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UCD IT Services Seírbhísí TF UCD
Education Technology & eLearning In 2008 we will continue work on eLearning developments both in improvements to teaching technology and support for content development. Pilot services for technology support in lecture spaces will be implemented in partnership with Building Services. Our student IT laboratories in Daedalus will be used to trial new technology and to support eLearning initiatives. Our main projects for 2008 include:
Develop technology enabled learning spaces in Daedalus supporting innovation Implement standard PC and support services on a pilot basis in teaching spaces Continue development of eLearning services with anti-plagiarism & content pilots
UCD Web Presence Recognising the need for both support and tools to assist in web development, our 2008 projects will focus on implementing content management for the UCD website and on enhancing the search facilities. Working with the Web IT Steering Group we will continue the development of UCD Intranet and portal services. Key projects include:
Roll-out Web Content Management System Implement extended search and additional UCD Web capabilities Define web requirements for Internet and Intranet services Implement next generation of UCD Connect portal services
IT Architecture In 2008/9 we are commencing Phase 3 of our IT Architecture plan. The focus of this stage is on full scale monitoring and management of services, the implementation of disaster recovery capacity and the development of our applications architecture. There are a number of network developments to be completed including Richview and the full expansion of our wireless network. New developments in the applications area include Web Architecture and Information Architecture to support both the Web Services and Information Management projects described above.
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UCD IT Services Seírbhísí TF UCD
Project
SO
PCode
Sponsor
Implement application delivery to laptops and campus desktop PCs
SS IT1 T&L IT SG
Implement web file storage for students SS IT2 Web IT SG
Expand email storage and provide anti-spam service for students SS IT3 Central User Com
Extend wireless network & provide monitoring service CA IT4 Central User Com
Implement extended storage hosting capacity for research groups
SK IT5 Rsh IT SG
Select future compute cluster infrastructure & deploy pilot SK IT6 Rsh IT SG
Implement enterprise scale backup services SK IT7 Rsh IT SG
Develop management information services and information portal MD IT8 Admin IT SG
Extend Research Management Systems, including integration planning
BW IT9 UCD Research
Tender for Document & Record management software for HR & admin services
MD IT10 UCD HR
Implement full roll-out of eProcurement application AD IT11 Admin IT SG
Develop new curriculum building application BOC IT12 UCD Registry
Develop technology enabled learning spaces in Daedalus (x 2) CA & GD
IT13 T&L IT SG
Implement PC service in large teaching spaces SS IT14 T&L IT SG
Continue development of eLearning Service (anti-plagiarism & content pilots)
SS IT15 T&L IT SG
Roll-out Web Content Management System BM IT16 Web IT SG
Implement extended search and additional UCD Web capabilities SS IT17 Web IT SG
Define web requirements for Internet & Intranet services SS IT18 Web IT SG
Implement next generation UCD Connect Portal Services SS IT19
Implement Disaster Recovery capability for major systems in Belfield
SK IT20 Security Group
Complete network cabling (Richview) SK IT21 College EMPS
Pilot MS Exchange groupware services DC IT22 College & Admin
Design & implement directory services DC IT23
Develop Information Architecture & evaluate integration options ML IT24 Admin IT SG
Specify and validate proof of concept for Identity Management ML IT25
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UCD IT Services Seírbhísí TF UCD
IT Work Programme Details
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UCD IT Services Seírbhísí TF UCD
IT1 Implement application delivery to laptops & Lab PCs
Project Description Give staff and students using Windows and non-Windows clients, SSO thin-client access via Connect/Luminous, to a selected number of applications running on Citrix and/or Terminal Services servers.
Project Milestones:
Jan – Mar Q1
Pilot Softgrid and Citrix solutions using limited set of applications and a minimum of one class per application.
Apr – Jun Q2
Assess feed back and outcomes of pilot and select solution for full roll out. Design and procure architecture for production system. Develop schedule for application deployment to selected system.
Jul – Sep Q3
Implement production system and start phased deployment of applications to the new system.
Oct – Dec Q4
Make production system available to full user population and continue deployment of applications to system.
Project Manager
Seamus Shaw
Team Leader (TL) and Project Team
• Eoin Hanratty as Team Leader • Nicola Carrigan, Clare Gill and Garrett Coghlan for
application sequencing. • Techman resource for infrastructure (including
Softgrid and/or Citrix) build and support. • Application owners for test of applications after
sequencing.
Other Resources
• Novosco Professional Services for Softgrid • Datapac Professional Services for Citrix
Funding
5075 CS006
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UCD IT Services Seírbhísí TF UCD
IT2 Implement web file storage for students
Project Description Implement an easy to access and use, web file storage solution for staff and students which will be available through UCD Connect.
Project Milestones: Issue RFP. Appoint a supplier. Negotiation. Proof of concept. Pilot. Rollout.
Jan – Mar Q1
Assessment of RFPs, negotiation and appointment of supplier.
Apr – Jun Q2
Proof of concept. Report and recommendations. Pilot.
Jul – Sep Q3
Integrate with UCD Connect. Pilot with staff group over Summer.
Oct – Dec Q4
Implement on an enterprise-wide basis.
Project Manager
Seamus Shaw
Team Leader (TL) and Project Team
Matthew Hynes. Connect team, Customer Services, Tech. Management.
Other Resources
Consultation from successful solution provider Consultation from SungardHE on integration
Funding
5075 CS007
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UCD IT Services Seírbhísí TF UCD
IT3 Expand email storage and provide anti-spam service
for students
Project Description Add additional space to student quotas. Extend anti-spam solution to student environment.
Project Milestones:
Assess existing architecture capacity and readiness. Design and test in test environment. Risk assessment and mitigation. Licence purchase. Implementation.
Jan – Mar Q1
Anti-spam: Architecture assessment. Test and risk analysis. Implementation of anti-spam solution.
Apr – Jun Q2
Storage: Assessment of options and recommendation.
Jul – Sep Q3
Storage: Implement recommendations.
Oct – Dec Q4
Project Manager
Seamus Shaw
Team Leader (TL) and Project Team
Matthew Hynes. Connect team. Technology management. Customer Services.
Other Resources
Anti-spam solution provider, HP
Funding
5075 CS010
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UCD IT Services Seírbhísí TF UCD
IT4 Extend wireless network and provide monitoring
service
Project Description Extension of the services accessible from WLAN by the introduction of Authentication and Encryption in parallel to the current service. Introduction of an EDUROAM service Enhanced monitoring and User Tracking.
Project Milestones: Proof of Concept, Pilot in Computer Centre, IT Centre’s General Roll Out cross Campus
Jan – Mar Q1
Setup Proof of Concept in Computer Centre, Radiator RADIUS servers on VMWARE / HP Blade Chassis configured to talk to LDAP / e-Dir & HEANet RADIUS, Cisco AP’s with multiple VLAN / SSID’s and associated service sets. Roll out Monitoring from Cisco Works
Apr – Jun Q2
Pilot service in selected locations i.e. Computer Centre and IT Centres cross campus – Monitor client configuration issues – feed revised info into support information – assess reaction to services available. Test and review logging database.
Jul – Sep Q3
Roll Out in phased manner following transition of individual networks to new model supporting multiple VLAN’s and enhanced monitoring.
Oct – Dec Q4
Evaluate and target areas where equipment upgrades are required to deliver the new service.
Project Manager
Ciara Acton
Team Leader (TL) and Project Team
Paul Barry, Customer Services, Networks & Unix Team members (PB, RK, DB, LS, FS, as necessary, JC)
Other Resources
HEANet
Funding
5022 82530 5075 CS002
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UCD IT Services Seírbhísí TF UCD
IT5 Implement extended storage hosting capacity for
research groups
Project Description Enhance and improve the current service offering. Identify and implement high availability iSCSI connectivity, implement improved monitoring and client support documentation. Evaluate and assess service direction with particular emphasis on backup and replication options.
Project Milestones: Commission storage currently in procurement process and appropriate HA iSCSI solution. Provide customer support documentation. Identify typical Data Management / Backup issues for typical research groups. Negotiate best value scalable solution with consideration for both IT Services disaster recovery and research group requirements.
Jan – Mar Q1
Commission equipment in supply chain, begin work with research groups in relation to Data Management requirements. Identify and pilot scaleable iSCSI access.
Apr – Jun Q2
Implement scaleable service monitoring, implement HA iSCSI access, Produce report on typical research Data Management Models
Jul – Sep Q3
Review monitoring and iSCSI implementation. Initiate procurement for Data Management as necessary
Oct – Dec Q4
Review and reassess work to date in light of rapidly changing technology and requirements.
Project Manager
Shaun Kennedy
Team Leader (TL) and Project Team
Fred Clarke, Research & Operations Teams members as necessary (RL, PB, TC, DP, SH, RD, VT, as necessary, JC)
Other Resources
HP Storage Technical Account Manager, Other external resources as necessary
Funding
5075 CS010
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UCD IT Services Seírbhísí TF UCD
IT6 Select future compute cluster infrastructure and
deploy pilot
Project Description Deploy HPC cluster for UCD users
Project Milestones:
Jan – Mar Q1
Design HPC system - Select server type, interconnect, storage technology, applications – compilers and scheduler.
Apr – Jun Q2
Build the system.
Jul – Sep Q3
Finalise build / trial with users
Oct – Dec Q4
Handover system to Technology management
Project Manager
Shaun Kennedy
Team Leader (TL) and Project Team
TBD (TL), Research IT, Technology Management – NOS (storage), Networks and Unix teams (Linux build) & IT Security Officer.
Other Resources
External consultancy
Funding
5075 CS009
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UCD IT Services Seírbhísí TF UCD
IT7 Implement enterprise scale backup service
Project Description This project has 3 strands: In conjunction with DV4 assess requirements and technologies to meet the requirements of Data Management for Storage Hosting Customers. Provide a customer friendly Laptop / PC backup solution Review and revise current IT Services Backup policies and procedures based on new storage capabilities and functionality.
Project Milestones: Implement Backup Hardware capacity in supply pipeline Laptop / PC Backup system pilot and implementation Revised IT Service Backup strategy and operational procedures. Pilot Data Management service definition consultancy process for research groups.
Jan – Mar Q1
Identify application / group and setup proof of concept system for laptop backup. Produce report on current IT services backup strategies with recommendations for change. Identify typical research groups to define Data Management requirements
Apr – Jun Q2
Pilot feedback and report on laptop backup – initiate procurement if necessary. Revise IT Services backup regimes as appropriate in conjunction with system upgrades. Work with research groups to define typical data management issues
Jul – Sep Q3
Implement laptop / PC backup solution. Implement and Test effectiveness of revised IT Services backup regimes. Produce draft report on typical research data management scenarios for review
Oct – Dec Q4
Review implementations to date. Continued work on data management solution.
Project Manager
Shaun Kennedy
Team Leader (TL) and Project Team
David Coughlan, Research & Operations Team members as necessary (FC, RL, TC, DP, FJ, as necessary, JC)
Other Resources
Research Groups representatives
Funding
5075 CS010
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UCD IT Services Seírbhísí TF UCD
IT8 Develop management information portal (info@ucd)
Project Description The objective of this project is make management information more readily available to the university community by:
(1) Personalising the information which people can see relevant to the role(s) they play
(2) Simplifying access to the information by providing single sign-on
(3) Improving the user interface to ensure the optimum usage by the widest audience.
The first phase of the project is to focus on the roles of Module Co-ordinator and Head of School.
Project Milestones:
Jan – Mar Q1
Specification of requirements by end February 2008 Identification of the solution by end March 2008
Apr – Jun Q2
Completion of pilot phase by June 2008
Jul – Sep Q3
Oct – Dec Q4
Completion of all target roles by Dec 2008
Project Manager
Michael Doyle
Team Leader (TL) and Project Team
MIS Team (to be defined)
Other Resources
Participation from UCD Registry, UCD Research, Finance Office and UCD HR
Funding
6130 DS431
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UCD IT Services Seírbhísí TF UCD
IT9 Extend Research Management Systems
Project Description Ongoing project to develop the Research Online Forms application and implement across the university. This application will form an anchor component of the Research Intranet and integrate closely with eFinancials and Core HR.
Project Milestones:
Jan – Mar Q1
Completion of development by end March 2008
Apr – Jun Q2
Migration of existing Funded Research Database to new environment and switch over to new system by end April 2008
Jul – Sep Q3
Ongoing rollout across the university
Oct – Dec Q4
Project Manager
Bridin Walsh
Team Leader (TL) and Project Team
Cormac Shaw
Other Resources
UCD Research team Curach (outsourced developers)
Funding
6130 DS430 & Research budget
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UCD IT Services Seírbhísí TF UCD
IT10 Tender for Document and Record management
software for HR & Admin Services
Project Description Selection of a document and records management solution for the university which can be integrated with existing administrative applications. Phase one of the project will focus on implementing the selected solution within HR.
Project Milestones:
Jan – Mar Q1
Receipt of completed tenders by end January 2008 Selection of preferred solution by end February 2008
Apr – Jun Q2
Implementation of Pilot in HR by end April 2008
Jul – Sep Q3
Rollout to second phase areas (to be defined)
Oct – Dec Q4
Rollout to third phase areas (to be defined)
Project Manager
Michael Doyle
Team Leader (TL) and Project Team
tbd
Other Resources
UCD HR Resources Records Officer
Funding
6130 DS427 6130 DS431
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UCD IT Services Seírbhísí TF UCD
IT11 Implement full roll-out of eProcurement application
Project Description Extension of the current eProcurement pilot through all schools within the College of Life Sciences and some other areas of the university.
Project Milestones:
Jan – Mar Q1
Rollout within IT Services by end March 2008
Apr – Jun Q2
Completion of Rollout to remaining schools of Life Sciences by end May 2008
Jul – Sep Q3
Plan for rollout to wider university by end June 2008
Oct – Dec Q4
Project Manager
Adrian Dillon
Team Leader (TL) and Project Team
Other Resources
Resources in Bursar’s Office and College of Life Sciences
Funding
6130 DS429
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UCD IT Services Seírbhísí TF UCD
IT12 Develop new Curriculum Management Application
Project Description The objective of this project • to support the on-going process of curriculum
management by providing an easy-to-use tool which allows the components of our curriculum to be defined and approved. The enhancements proposed will ensure the application is easier-to-use and more accessible than the current applications.
• to provide support for curriculum development for registration 2008
Project Milestones:
Jan – Mar Q1
Specification of requirements by end January 2008 Date for procurement of solution to be decided
Apr – Jun Q2
Jul – Sep Q3
Oct – Dec Q4
Completion of implementation to be decided
Project Manager
Bronwyn O’Callaghan
Team Leader (TL) and Project Team
Derek Nolan Adrienne Wilson
Other Resources
UCD Registry staff
Funding
6130 Registry Strategic Fund (c/fwd from 2006/07)
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UCD IT Services Seírbhísí TF UCD
IT13 Develop technology enabled learning spaces in
Daedalus (x3)
Project Description 1. Teaching space – G6 2. Student work space – G1 3. Lecture capture & visualisation space – G4 new
Project Milestones:
January
• Agree scope of the project. • Agree requirements for the space or spaces and verify
requirements with the user community. • Procure the services of a learning/collaboration space
design company.
February - March • For G4 agree designs, cost and implementation plan with the company.
March – April • For G6 agree designs, cost and implementation plan with the company.
• For G1 agree designs, cost and implementation plan with the company.
April – May • For G4 implement new design.
June
• For G1 implement new design. • For G4 Train IT Services on the use of new area.
July
• For G6 implement new design. • For G1 Train IT Services on the use of new area. • For G4 Communicate new service to all user communities. • For G6 Communicate new service to all user communities.
August • For G6 Train IT Services on the use of new area.
September – December
• For G1 Communicate new service to all user communities. • For all rooms monitor & manage and provide ongoing
support.
December • For all rooms carry out mid-year review of room utilisation and customer feedback.
Project Manager
Ciara Acton & Genevieve Dalton
Team Leader (TL) and Project Team
Marta Boreilli, Eoin Hanratty, Ruth Lynch, and other resources as required.
Other Resources
Design company and external suppliers
Funding
5075 CS006
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UCD IT Services Seírbhísí TF UCD
IT14 Implement PC service in large teaching spaces
Project Description Implement PC service in large teaching spaces which meet the following criteria:
o Minimum of 40-50 seats o Centrally bookable o Currently have AV equipment
Project Milestones:
Jan – Mar Q1
• Pilot PC service installed in 10 teaching spaces in Health Sciences.
• Based on feed back and outcomes of pilot services, change selection criteria and service if required.
• Review rooms with Buildings and Services and identify spaces which will be targeted for PC service.
Apr – Jun Q2
• Develop install schedule for selected rooms. • Procure required equipment and services for install
schedule. • Book rooms to facilitate equipment install schedule.
Jul – Sep Q3
Install equipment and add to services schedule.
Oct – Dec Q4
Continue to install equipment and add to services schedule.
Project Manager
• Genevieve Dalton
Team Leader (TL) and Project Team
• Eoin Hanratty • Brendan Dixon • Customer Services resource
Other Resources
• Buildings and Services resources
Funding
5075 CS006 5022 82627
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UCD IT Services Seírbhísí TF UCD
IT15 Continue development of eLearning Service (anti-plagiarism and content pilots)
Project Description Continue development of eLearning Service (anti-plagiarism and content pilots)
Project Milestones:
Jan – Mar Q1
Implement SafeAssign anti-plagiarism service for all staff & students. Pilot Blackboard Backpack client with School of Medicine. Perform initial scoping and investigation into Banner and Blackboard Gradebook integration. Perform initial scoping and investigation into Banner and Blackboard module status integration. Continue to support EPBL module content development on Moodle and Blackboard.
Apr – Jun Q2
Extend Blackboard Backpack client to School of Business and College of Life Sciences. Implement Banner and Blackboard Gradebook integration. Implement Banner and Blackboard module status integration. Continue to support EPBL module content development on Moodle and Blackboard. Move Moodle environment in-house?
Jul – Sep Q3
Extend Blackboard Backpack client to all staff and students. Continue to support EPBL module content development on Moodle and Blackboard. Blackboard 7 upgrade?
Oct – Dec Q4
Continue to support EPBL module content development on Moodle and Blackboard. Blackboard 7 upgrade?
Project Manager
Seamus Shaw
Team Leader (TL) and Project Team
Genevieve Dalton Brendan Dixon on SafeAssign Garrett Coghlan on Blackboard Backpack, Banner & Blackboard integration, Moodle & Blackboard 7 upgrade Eoin Hanratty on Banner & Blackboard integration MSU resource on Banner
Other Resources
Blackboard Professional Services on Blackboard 7 upgrade
Funding
5075 CS006
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UCD IT Services Seírbhísí TF UCD
IT16 Roll-out Web Content Management System
Project Description Implement Web Content management solution (Sitemanager) across the enterprise.
Project Milestones: Equipment and software implementation onsite. Testing and sign-off of CMS environment. Team build for CMS support. Information sessions for Colleges, Schools and units. Design workshops. Develop and agree implementation schedule with Colleges, schools and units. Implement CMS for customer groups.
Jan – Mar Q1
Equipment and software implementation onsite. Testing and sign-off of CMS environment. Appointment of staff to support CMS solution. Information sessions for customer groups. Design workshops. Develop and agree implementation schedule.
Apr – Jun Q2
Begin implementation in Colleges, Schools and units. Workshops and awareness sessions. Reports: Progress, support.
Jul – Sep Q3
Assess Sitemanager updates. Continue implementation in Colleges, Schools and units. Reports: Progress, support.
Oct – Dec Q4
Continue implementation. Review effectiveness of Sitemanager in meeting customer needs.
Project Manager
Seamus Shaw
Team Leader (TL) and Project Team
Peter McKiernan. Web Services personnel. Customer Services.
Other Resources
TerminalFour
Funding
5075 CS008
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UCD IT Services Seírbhísí TF UCD
IT17 Implement extended search and additional UCD Web
capabilities
Project Description Implement Google search across the enterprise including for Intranet.
Project Milestones: Requirements specification. Work specification. Project schedule and approach. Work. Testing. Implementation.
Jan – Mar Q1
Requirements specification. Work specification. Project schedule and approach. Work. Testing.
Apr – Jun Q2
Proof of concept. Implementation. Testing. Rollout.
Jul – Sep Q3
Oct – Dec Q4
Project Manager
Brian Morrissey
Team Leader (TL) and Project Team
Peter McKiernan. Web Services. Customer Services. Technology Management.
Other Resources
Unspecified at this time but likely to be required.
Funding
5075 CS008
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UCD IT Services Seírbhísí TF UCD
IT18 Define web requirements for Internet & Intranet
services
Project Description Intranet: Develop an internal UCD information environment where web pages and documents can be provided to a UCD audience. Internet: Sub-group to recommend approach to Web & portal steering group.
Project Milestones: Intranet: Design Intranet pages. Establish policies. Intranet rollout. Publicise service.
Jan – Mar Q1
Intranet: Design Intranet pages. Establish use policies. Deployment of Intranet service. Publicity.
Apr – Jun Q2
Intranet: Continue rollout of service. Review how service is meeting customer requirements.
Jul – Sep Q3
Usage review and report.
Oct – Dec Q4
Project Manager
Seamus Shaw
Team Leader (TL) and Project Team
Peter McKiernan. Web Services; Technology Management; Customer Services.
Other Resources
Funding
5075 CS005
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UCD IT Services Seírbhísí TF UCD
IT19 UCD Connect - Next Generation
Project Description Implement the next version of UCD Connect.
Project Milestones: Project planning. Equipment provisioning. Installation in test environment. Migration testing in test environment. Migration report. Installation and testing in target production environment. Proof of concept focus groups. Awareness campaign. Migration to production environment. Sign-off.
Jan – Mar Q1
Planning and equipment provisioning. Installation in test environment. Migration testing in test environment. Migration report. Installation and testing in target production environment.
Apr – Jun Q2
Conduct Proof of concept and report on findings. Prepare for migration of production Connect environment. Migration and testing. Sign-off.
Jul – Sep Q3
Oct – Dec Q4
Project Manager
Seamus Shaw
Team Leader (TL) and Project Team
Team Lead (appointed). Technology Management; Customer Services.
Other Resources
SungardHE. Horizon Open Systems (Sun Microsystems Ireland).
Funding
5075 CS005
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UCD IT Services Seírbhísí TF UCD
IT20 Implement Disaster Recovery capability for major
systems in Belfield
Project Description
Implement DR plan for major services by splitting resources across both Data Centre’s. DNS, DHCP, Proxy, Business Systems, E-Learning, Portal & Mail, Staff & Student File & Print, Application Delivery, WEB & Content Management
Project Milestones: Transition of each major application
Jan – Mar Q1
DHCP, DNS, Proxy & Business Systems
Apr – Jun Q2
WEB & Content Management Application Delivery
Jul – Sep Q3
Portal, Mail & E-Learning Staff & Student File & Print
Oct – Dec Q4
Review
Project Manager
Shaun Kennedy
Team Leader (TL) and Project Team
David Coughlan Operations and Application Team members as necessary (NoR, TC, DP, PB, PK, EH, DK, GC, as necessary JC)
Other Resources
Specialist Equipment Transport
Funding
5075 CS001 5022 82623
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UCD IT Services Seírbhísí TF UCD
IT21 Complete network cabling (Richview)
Project Description Review current infrastructure in Richview area and refurbish / replenish to bring up to standard
Project Milestones: Define requirements, initiate procurement, award contract, start works, commission network and transition users as necessary.
Jan – Mar Q1
Define requirements and initiate procurement
Apr – Jun Q2
Award contract and implement works
Jul – Sep Q3
Commission network and transition users
Oct – Dec Q4
Review
Project Manager
Shaun Kennedy
Team Leader (TL) and Project Team
Wesley Arthur – Networks & Customer Support Team members (WA, PB, HB, DB, RK)
Other Resources
Buildings & Services, Consulting Engineer
Funding
5075 CS012
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UCD IT Services Seírbhísí TF UCD
IT22 Pilot MS Exchange groupware services
Project Description Development of pilot for Microsoft Exchange within the College of Engineering, Mathematical & Physical Sciences with particular focus on the calendar and email capabilities of Exchange. The objective is that Exchange will provide a richer collaborative environment than current email and calendar facilities for staff. Consideration will also be given to including an administrative area within the pilot.
Project Milestones:
Jan – Mar Q1
Tbd with David Coughlan
Apr – Jun Q2
Jul – Sep Q3
Oct – Dec Q4
Project Manager
David Coughlan
Team Leader (TL) and Project Team
Techman Team Management Services Team
Other Resources
Funding
5075 CS007
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UCD IT Services Seírbhísí TF UCD
IT23
Design and implement Directory Services
Project Description Select and implement a campus-wide storage solution which will provide storage resources to meet all requirements
Project Milestones: Active Directory in daily use Jan – Mar Q1
Design AD Implement AD for use by Application deployment project.
Apr – Jun Q2
AD in use for all user objects as part of the Password Self Service Application AD replication with Edir in place
Jul – Sep Q3
AD available for applications as required
Oct – Dec Q4
Review
Project Manager
David Coughlan
Team Leader (TL) and Project Team
Tom Cannon, Denis Paterson, Paul Barry NOS, Network and Unix/Linux specialists from Technology Management, Applications specialists from Advisory, AD expertise from Salford/HP
Other Resources
Specialist consultancy.
Funding
5075 CS002
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UCD IT Services Seírbhísí TF UCD
IT24 Develop Information Architecture and evaluate integration options
Project Description Development of an Information Architecture within the context of the ongoing IT Strategy development. The information architecture will look at the current and target applications portfolio along with evaluating options for integration at the data, process and user interface levels.
Project Milestones:
Jan – Mar Q1
Draft Information Architecture presented to the Admin IT Steering Group by end February 2008
Apr – Jun Q2
Completed Information Architecture signed off by end May 2008.
Jul – Sep Q3
Oct – Dec Q4
Project Manager
Mark Lande
Team Leader (TL) and Project Team
Other Resources
Funding
6130 DS431
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UCD IT Services Seírbhísí TF UCD
IT25 Develop an Identity Management Architecture
Project Description The purpose of this project is to define a target Identity Management Architecture which will: 1. Outline the functional requirements which an identity
management solution must support. 2. Identify the technology components making up the
target framework along with an analysis of the gaps against current capabilities.
3. Define an implementation plan to sequence the selection and implementation of any components required.
Project Milestones:
Jan – Mar Q1
By end February, working draft of 1 and 2 above By end March, reviewed and signed-off version of 1 and 2 along with an agreed implementation plan (3).
Apr – Jun Q2
This project will lead to the procurement of some or all technology components during this quarter.
Jul – Sep Q3
This project will lead to implementation of pilot solutions to address technology gaps at this time.
Oct – Dec Q4
This project will lead to implementation planning for full rollout during 2009.
Project Manager
Mark Lande
Team Leader (TL) and Project Team
Project Team will comprise: Bridin Walsh (from Management Services) John Curran (Technology expert)
Other Resources
The project will utilise resources from all groups within IT Services and from other groups within UCD. The project will take advice from external solution providers and other universities. We may use external reviewer(s) to validate the final output of this project – these may come from other universities or the commercial sector.
Funding
6130 DS431
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IT Work Programme Details
Operational projects Web Services
• IT Services website redevelopment – (Q1 & Q2) • Management Information for Web Services – Web Analytics (Q2 & Q3) - implement
improved usage analysis of Connect, Intranet, CMS and other services • Events Calendar deployment – (Q2 & Q3) - assess requirements for amendments in
events calendar and deliver on same • Information display screens (Q1 & Q2) - implementation of information display screens
throughout the University • Integration projects (Q2 & Q3) - continue to integrate service components with UCD
Connect
Media Services
• Audit, review and replacement of equipment and facilities • Educational technology and media courses review and consolidation • Interactive multimedia content development and consultation • Video case studies academic staff & VPs teaching & learning • Emerging technology research and pilot project development • Review of safety and health course staffing and delivery system • IPTV course delivery rollout
Customer Services
• Implement 2008 laptop programme • Rollout of technology to the classrooms (Lecture Theatres) following pilot in Health
Sciences • USB modems pilot and wireless expansion • Continuation of SUAS rollout • Review and redesign of Open Access (G1 and G6 in Daedalus) between May and August
2008 • Review of PC replacement cycle with a view to reducing labs and turning space into
alternative as per G1 and G6 • Rollout of support knowledge base to customers • Review and possible upgrade of Helpdesk software (Touchpaper) to ITBM version • Self-service password rollout in conjunction with Technical Services • Implementation of new student printing service • Customer Charter • IT induction courses for 2008 • EU Tender for USB keys for IT inductions • Rollout of labstats
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IT Work Programme Details
Operational projects (continued) Management Services
• Registration 2008 – changes for 2008 Registration to include prediction and allocation charges (e.g. merit based), registration for occasional students, elective management
• Fees 2008 – automation of the fees process to enable students to be billed on or prior to registration
• Online Curriculum Archive – production of a historical record of modules and programmes and add additional programme academic information
• Clinical placements for Veterinary Programmes – recording of Clinical Replacements for Vet School
• Single sign-on for Banner – rollout of single sign-on to Banner – both INB and SISWeb • HEA Returns – package the HEA returns to enable it to be maintained and processed
completely within Institutional Research function without MSU intervention • Calculation of Final GPA – enhancement of Assessment for 2007/08 students to
calculate final grade • ezRecruit Integration – implementation of applicant and programme integration to
ezRecruit (including changes to Online Curriculum) • IUA Strategic Planning & Decision Support Project – definition of KPIs and a common
data model in conjunction with other 6 universities • Finance reports rollout – rollout of suite of self-service Finance reports to CFOs and
School Administrators • HR Reports rollout – rollout of suite of self-service HR reports to College and School
Administrators • School KPIs – Life Sciences – definition of high-level reporting needs of the College of
Life Sciences • Pilot Datawarehouse – project to create a pilot datawarehouse (Oracle DB) along with a
central star schema and one for an area to be defined • Datawarehousing Tools – definition of requirements and identification of tools for ETL • Single sign-on for RMS – rollout of single sign-on for the RMS system • Review of Financial System Requirements – review of current Financial System
requirements and match against Cedar, Agresso and Oracle Financials • eProcurement – IT Services – rollout of eProcurement in IT Services • Financial KPI Dashboard – potential to produce a regular dashboard of key finance
metrics • eRecruitment – pilot Phase 2 – recommencement of the eRecruitement pilot • HR Dashboard – high-level dashboard for key HR metrics • Accommodation Management System – specification and selection of a new
Accommodation Management System • Accommodation Developments 2008 – enhancement of Online Accommodation booking
to focus on the special groups • SMT KPI Project – Project to define needs of the SMT in terms of KPIs • Research Reporting 2008 – Development of new suite of reports for UCD Research.
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IT Work Programme Details
Operational projects (continued) Technical Services
• Install and configure new Cisco ACE modules (Load Balancers) • Install and configure new Cisco Firewall modules • Upgrade of Blackrock link • Redesign of Lyons Estate Campus
o The Lyons network need some attention as the wireless equipment is getting old and parts for these are limited also further investigation needs to be done for a redundant link to this campus and a new infrastructure server is required.
• Replacement of Cisco 3548 switches o The 3548 switch are end of life and need to be replaced with the newer 3550 or
3560 series of switches currently there is approx. 149 switches for replacement • Replacement of Lucent wireless AP’s • Commission new core 6509s
o This is to replace the older 6509 on the core so as to upgrade to the backbone to 10G network.
• New buildings • Office Moves • Cabling works
o Various cabling installs as they arise during the course of the year some possible locations are Richview, Newstead next phase, Restaurant etc.
• Management and Implementation of SAN Storage for UCD Systems • Management and Implementation of SAN Storage for UCD Research Systems • Management and implementation of Hosting requests • Move of systems from CC computer room to Daedalus Data Centre • Password Self Service • Microsoft AD for Application Delivery • Disaster Recovery • VMWare expansion • Design and implementation of Backup Strategy • Email Pilot • Connect Upgrade • Disaster Recovery • Content Management System • Intranet • Student Account Creation • Blackboard Hosting Review • Infrastructure Server and Proxy Server upgrades/replacements • Business Systems
o Implementation and management of new business systems applications
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IT Work Programme Details
Operational projects (continued)
• Business Systems Tender • Business System monitoring • Banner performance improvements • Migration of apps on Alpha Servers to HP environment. • Implementation of VPN • Security awareness campaign for staff and students • Identity management platform selection • Campus firewall policy development • Security and data assurance technologies for VIP staff • Email security configuration for all staff • Feasibility trial for self provisioning and network access • Development of security assurance process and supporting systems • Deployment of business systems firewall • DR and Security Policy development
Teaching & Learning
• Blackboard 7 upgrade and possible move to hosting • Blackboard Gradebook to Banner Gradebook integration • Software media download service • Health Science AV service pilot • Backpack pilot • Blackboard module status in SIS • Ongoing addition of software applications • Pegasus retirement
Research IT Operational projects
• Implement 3D/Visualisation environment • Introductory Research IT Services • Research Partnerships • Research Collaboration tools • Daedalus Data Centre Capacity • Communications • Training and Induction
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IT Work Programme Details
Operational projects (continued) IT Administration & Communications
• Finance – prepare budget estimates, control expenditure on IT Services budgets, manage and authorise IT Services purchase order processing activities
• Procurement – monitor IT Services purchases and ensure that these comply with UCD’s purchasing policy and public procurement regulations
• HR – provide staff planning and recruitment support to management • Communications - develop and improve all IT Services communications, publications,
information bulletins and service announcements. Market services delivered by IT Services. Ensure IT Services website is kept up to date and that all material on the site is relevant, easy to read and customer friendly
• Committee administration – prepare and disseminate agendas, minutes and other documentation for IT Steering Groups and ensure the implementation of decisions
• Complaint handling – monitor complaints from stakeholders and ensure cooperative strategies are in place for complaint resolution