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I.T. SUPPORT THAT REALLY WORKS Premier Support, Premium Savings When it comes to technical support, your customers are looking for service that goes beyond simply fixing the problem. They want an exceptional customer experience with faster first-time resolutions, and you’re looking to boost sales. That’s where Lenovo’s Premier Support comes in. Now, your customers can benefit from Premier Support’s advanced IT solutions, priority service, and extensive end-to-end case management with these exciting offers. **HW ONLY LIST PRICE: $799.00 Discounted price w/ 5 Year Premier Support Promo: $751.83 **Additional promos may apply. This offer may be stacked with other lucrative channel programs. Discounted price w/ 5 Year Premier Support Promo: $879.83 **HW ONLY LIST PRICE: $949.00 M720 SFF 10ST008MUS KEY PRODUCT FEATURES Core i5-9400 8GB DDR4 2400MHz 1TB 7200RPM DVD RW Win 10 Pro 64 3 Year Onsite M90N-1 NANO 11AD0021US KEY PRODUCT FEATURES WHL-U Core i5-8365U vPro 8GB DDR4 2666MHz 512GB M.2 PCle SSD Intel 9560+BTS 2x2AC vPro DP Out/USB -C OUT+ HDMI Dongle Win 10 Pro 64 3 Year Onsite 3 YEAR ONSITE EXAMPLE FOCUS MODELS All prices are listed in USD • Buy 3 years of Premier Support, get the 4th year free* • Buy 4 years of Premier Support, get the 5th year free* *On 1-year base models *On 1 or 3-year base models

I.T. SUPPORT THAT REALLY WORKS - Lenovo...I.T. SUPPORT THAT REALLY WORKS Premier Support, Premium Savings When it comes to technical support, your customers are looking for service

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Page 1: I.T. SUPPORT THAT REALLY WORKS - Lenovo...I.T. SUPPORT THAT REALLY WORKS Premier Support, Premium Savings When it comes to technical support, your customers are looking for service

I.T. SUPPORT THAT REALLY WORKS

Premier Support, Premium Savings

When it comes to technical support, your customers are looking for service that goes beyond simply fixing the problem. They want an exceptional customer experience with faster first-time resolutions, and you’re looking to boost sales. That’s where Lenovo’s Premier Support comes in.

Now, your customers can benefit from Premier Support’s advanced IT solutions, priority service, and extensive end-to-end case management with these exciting offers.

**HW ONLY LIST PRICE: $799.00

Discounted price w/ 5 Year Premier Support Promo: $751.83

**Additional promos may apply. This offer may be stacked with other lucrative channel programs.

Discounted price w/ 5 Year Premier Support Promo: $879.83

**HW ONLY LIST PRICE: $949.00

M720 SFF10ST008MUS

KEY PRODUCT FEATURES • Core i5-9400• 8GB DDR4 2400MHz• 1TB 7200RPM• DVD RW• Win 10 Pro 64• 3 Year Onsite

M90N-1 NANO11AD0021US

KEY PRODUCT FEATURES• WHL-U Core i5-8365U vPro• 8GB DDR4 2666MHz• 512GB M.2 PCle SSD• Intel 9560+BTS 2x2AC vPro• DP Out/USB -C OUT+ HDMI• Dongle Win 10 Pro 64• 3 Year Onsite

3 YEAR ONSITE EXAMPLE FOCUS MODELS

All prices are listed in USD

• Buy 3 years of Premier Support,get the 4th year free*

• Buy 4 years of Premier Support,get the 5th year free*

*On 1-year base models

*On 1 or 3-year base models

Page 2: I.T. SUPPORT THAT REALLY WORKS - Lenovo...I.T. SUPPORT THAT REALLY WORKS Premier Support, Premium Savings When it comes to technical support, your customers are looking for service

For more information on Premier Support, please reach out to your Lenovo

Channel Account Manager.

For You:

For Your Customers:

Premier Support is Lenovo’s first-rate IT support service that offers advanced solutions, end-to-end case management, and faster first-time resolution. Not only does Premier Support work to fix problems, but it also frees up your customers’ IT departments from menial tasks so they can focus on the bigger picture.

WHY PREMIER SUPPORT?

• 24x7x365 phone support

• Advanced tech-to-tech assistance for HW and SW solutions

• Unscripted, in-region support with Lenovo technicians

• Access to TAM and standardized reporting

• Single point of contact with dedicated phone number for end-to-end case management

• NBD parts/labor prioritization or best-available service delivery if NBD OS not available

• Greater sense of urgency thanks to prioritized parts access and next business day assistance

• Higher employee & IT satisfaction with direct, no hassle access to high-level support teams

with a better track record of first-time fixes

• Revenue driver

• Fewer escalations

• Easy-to-sell offer

• High-margin business

• Competitive weapon against acquisition accounts

• Improved customer visibility thanks to TAM management

• Supplement your existing portfolio

• Improved CSAT for greater customer retention