IT Sub-Sector Strategy 2015

Sector Team – ICT & Digital MediaWorkforce & Economic Development Dept.

CA Community Colleges

Under The ICT-Digital Media Umbrella

These Subsectors represent different skill sets and career paths:

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Jobs & Economy Goals:

• Supply in-demand skills for employers• Create relevant pathways and stackable credentials

• Get Californians into open jobs• Promote student success

Our Overarching Goals…and Filter

California Community Colleges – Chancellor’s Office | 112 Colleges | 72 Districts | 2.6 Million Students

Research Reality:A Succession Of Training Benchmarks

• High School w/ Certification (& IT Club)

• Portfolio – digital media (creative)• ‘Recognized’ CCC credential• Specified 3rd Party Certifications• Relatively Low demand for AA/AS• Bachelors Degree • Ten years experience• Up-Skilling as incumbentLesson: Get in the field, get started, continue to train

ICT-Digital Media Sector Team Statewide IT Sub-Sector Educational strategy

• Statewide Products:– Branded Pathways:

• Business Information Worker 1 and 2• IT Pathways

– Degrees: • Associate Degrees (AS IT)• Transfer to CSU’s and UC’s (TBD)• CCC Bachelors Degrees (BAS NT)

– Up-Skilling Bundles: Incumbent Worker - Job related • Digital Media:• ICT B2B Sales• Health Care IT

Branded Pathways Address entry-level opportunity Criteria

• Need for pathways:– 70% of CCC students do not persist a year– Counseling fails to adequately inform on effective CTE Pathways

• Pathways Criteria– Meet the immediate lifestyle needs (accessibility) of CCC student

segments for the job• A job in 6 months or less• 20,000 opportunities statewide• Entire cohorts succeed

– Industry Validation– No new Curriculum needed – 80% of college can offer

• Map existing curriculum to desire skill sets

– Market to Counselors, students, businesses

Pathway: Business Information WorkerICT-DM.Net/Biw

BIW Pathway: Maps college course titles to standardized skill sets

BIW Pathway _ Status BIW 1…BIW 2 to roll in fall

IT Pathways_ 3 job related stepsIT Worker 1,2,3… or

Computer Retail SalesThe first employment step for may involve working in retail sales of computers, hand held devices, networking services or cell phones.

Help Desk / User SupportThis can be an in-store or premise computer/service help function but is more usually on-line; this role requires more extensive networking and security knowledge as well as good customer service.

IT TechnicianAdvancing beyond basic Help Desk/User Support requires greater technical knowledge and specialization, as there are different directions of employment growth. The courses listed embrace key advanced concepts in security, database management, programming and virtualization.

IT Pathways – Computer Retail Sales (Sector Occupation Assessment- Sandy Jones)

• Job title(s): – Retail Salesperson (entry level), Retail Sales Support Supervisor (intermediate), Retail Sales Manager

(advanced)

• Software used: – Windows or MAC O/S & Microsoft Office Applications

• Relevant Credentials for hire: – Excellent customer service skills, work well in teams or independently, willingness to work various shifts,

weekends & holidays.

• Key Skills: – Basic knowledge of computers , familiarity with a multitude of brands and their functionality, desire to learn

new applications and platforms.

• Companies hiring: – Apple Store, Microsoft Store , Best Buy, Staples, Office Depot, Office Max & Costco.

• Training required: – Customer Service experience– Familiarity with Windows or MAC O/S systems

IT Pathways _ the data process

• Computer Retail DSN Field work Input– initial work by DSN Sandy Jones

• Integrated with IT MC– maps the curriculum to the Model Curriculum –

• Cross Validated by DSN’s Rose Lamuragalia, Steve Linthicum, and Markus Geissler and Nancy Jones.

• LMI data – originally from a Bay Area MPICT effort with John Careese– re-evaluated by John …then EMSI was engaged to re-validate again

• Customer Review– International Association of Microsoft Channel Partners, IAMCP, who represent many

small IT service companies in LA. • a more stringent Cisco slant to the curriculum• this is the program they need to get new technicians out there - which they need badly …• the first two courses - Business and Communications - were the most important in the

development of a good technician.

IT Pathways_ Chart

IT Pathways Curriculum Chart

Course Name or Topic C-ID Comp Retail Sales US/HD IT Tech Supports Cert Prep for:

Introduction to Marketing/Retail/business N/A x

Oral Customer Communication/ Sales and Service N/A x

Information & Communications Technology Essentials IT IS 110 x x x CompTia A+

Business Information Systems, Computer Information Systems IT IS 120 x x x

Business Communication BUS 115 x x x

Computer Network Fundamentals (Network+ Training) IT IS 150 x x N+ or Cisco CCNA

Introduction to Information Security Systems (Security+ Certification Training ) IT IS 160 x x CompTia Security +

Systems and Network Administration(Survey of Operating Systems) IT IS 155 x x

CompTia Server+, LPI LPIC-1, MS MCSA

Installing, Configuring and Administering a Client OS (Desktop Support Technician I) x x MCP

Introduction to Database Management Systems IT IS 180 1 of 3

Advanced Security Practitioner Capstone   x CompTia CASP

TBD   1 of 3

Introduction to Cybersecurity: Ethical Hacking (3) IT IS 164 x CEH

Virtualization Concepts and Technology 1 of 3 VCP-DCV

IT Pathways _ Master ChartIT Model Curriculum in blue- NetLabs apps in Yellow

Course Name or Topic C-ID UnitsComp Retail Sales US/HD IT Tech MC Net Labs Supports Cert Prep for:

Introduction to Marketing/Retail/business N/A x

Oral Customer Communication/ Sales and Service N/A x

Information & Communications Technology Essentials IT IS 110 4 x x x R x CompTia A+

Business Information Systems, Computer Information Systems IT IS 120 3 x x x R none

Business Communication BUS 115 x x x 2 of 8

Computer Network Fundamentals (Network+ Training) IT IS 150 3 x x R x N+ or Cisco CCNA

Introduction to Information Security Systems (Security+ Certification Training ) IT IS 160 3 x x 2 of 8 x CompTia Security +

Systems and Network Administration(Survey of Operating Systems) IT IS 155 x x 2 of 8 CompTia Server+, LPI LPIC-1, MS MCSA

Installing, Configuring and Administering a Client OS (Desktop Support Technician I) x x MCP

Introduction to Database Management Systems IT IS 180 3 1 of 3 2 of 8

Advanced Security Practitioner Capstone   3 x CompTia CASP

TBD     1 of 3

Introduction to Cybersecurity: Ethical Hacking (3) IT IS 164 3 x 2 of 8 x CEH

Virtualization Concepts and Technology 1 of 3 VCP-DCV

Introduction to Programming Concepts and Methodologies IT IS 130 COMP 112 3 R none

Introduction to Systems Analysis and Design IT IS 140 2 of 8 Project +

Routing and Switching Essentials (3) ITIS 151 2 of 8 x CCENT

Computer Forensics (3) ITIS 165 3 2 of 8 x CCFP

Intro to Statistics Math 110 1 of 4

Finite Mathematics Math 130 1 of 4

Business Calculus Math 140 1 of 4

Single Variable Calculus/ Early Trancendentals Math 210 1 of 4

Next for 2015-16 Statewide Up-Skilling IT Bundles: Incumbent Worker

• ICT B2B Sales:– Sales Engineers, Account Reps, SME’s– Configure the product for the customer’s needs and present

drawings and cost reviews. – May include

• Relevant Certification Prep• Salesforce.com • Vimeo• Project Management• Advanced presentation skills

• Health Care IT – Experienced Healthcare workers re-entry into IT

The handout : IT Pathways: Guide and Chart

• Please review, edit, comment and give feedback to me

• Steve Wright• Steve@wrightca.com