UC Merced Information Technology DepartmentOctober 31, 2006

IT Vision/StrategyFramework

IT Planning Goals

• Provide cohesive blueprint for IT organization

• Document strategies and priorities in a readily assimilable manner, enabling dialogue with and requirements gathering from stakeholders

• Ensure alignment of IT plan with overall University strategy and needs

Planning Model

• ActivePlanSpans from vision to project portfolio

managementIntegrates short- and long-term

planningDesigned for continuous revisionAssigns ongoing responsibility for

planning around key goals

Planning Model Elements

• Vision – capsule description of defining characteristics of over-arching objectives

• Strategic principles – high-level guidance for pursuing the vision

• Initiatives – unifying points of focus for identifying needs and proposing actions related to key goals

• Projects – well-defined actions that achieve goals

IT Vision

With the aim of supporting all members of the University of California, Merced community in their efforts to realize their maximum potentials, employ the best of current and evolving technologies and practices to provide access to information and services informed by the perspective of each individual user.

Strategic Principles (1)

• User-oriented perspective – emphasize the user experience in the design of services, including single sign-on, consistent interfaces, self-service, role-based navigation, and allow choice among desktop platform alternatives. Deploy support services based on user needs rather than on IT organizational convenience.

• Ubiquitous access – provide secure access to all applications and data from residence/office, campus, and wide-area locations, supporting the evolving panoply of mobile computing, telecommunications, and personal assistant devices.

Strategic Principles (2)

• Best practices – implement technologies and services proven by our peers to be effective, open, and scalable.

• Higher Education community participation – commit resources towards open-source and multi-campus initiatives; prefer solutions emanating from these.

• On-campus partnerships – provide leadership and flexible collaborative support for campus applications to create an integrated and technologically appropriate environment.

Project Definitions

• Formal definition of scope and relationship to strategic principles and initiatives

• Identifies costs, risks, time lines, project team, etc.

• Input to formal approval process

Initiative Definitions

• Formal definition of scope and relationship to vision and strategic principles

• Documents 4 sets of projects:ProposedActiveRejectedCompleted

IT Resource Allocation

Operational

Tactical Projects

Strategic Projects

Current Initiatives

• Identity management & provisioning• Portal / Web• User Services• User Empowerment• Collaboration and Learning Environment• Instructional environment• Research computing• Administrative applications• Network infrastructure & security• Unified communications• Production environment maintenance & remediation• IT practices, efficiency & effectiveness

Active & Planned Projects (sampler)

• Web/portal content management• Software acquisition (portal)• Cell phone ordering (portal)• Single sign-on (student appls)• Web-based storage access• Improved directory/search & MSO tools• UCTrust/UC Anywhere (portal)• Mac address registration• Laptop data encryption• SIS Operational Data Store• Webmail upgrades• Sakai new release• Video capture/streaming• Digital signage next steps

Identity Management & Provisioning

• Federated ID management (UCTrust)

• ID claiming enhancements• Group and role management

Portal / Web

• SSO expansion• Inclusion of PTR in portal / SSO• IT channel / presence plan• Starbak interface & integration• Portal upgrade to current

version• SIS portal channels

User Services

• Encrypted PC storage• Webmail enhancements• Web file access (remote)• Digital signage management

User Empowerment

• Software channel (portal)• Cell phone channel (portal)• Directory 2.0• Touch-screens in classrooms• PC ordering channel (portal)• IT Knowledgebase

Collaboration & Learning Environment

• UCMCROPS version upgrade• ePortfolio (OSPI)• Other Sakai tools

Instructional Environment

• HITT implementation• Campus card printing• Complete classroom AV• Drop-in computer lab &

finalization of instructional labs• Video/audio capture &

streaming

Research Computing

• HPR connection (CENIC)

Administrative Applications

• SIS Operational Data Store• PAWS AA/EOP

Network Infrastructure & Security

• MAC address registration• Bandwidth limiting/shaping• Network host integrity• 802.1 wired authentication

Unified Communications

• Asterisk pilot

Production Environment

• Production documentation remediation

• Application security audit• Network/Application monitoring• Windows server 2000 upgrades• Capacity management

IT Practices

• Planning & project management framework

• Track-IT 7.0 upgrade• Recharge centers creation• Centralized source code• Staff back-ups/cross-training

strategy