IT Skill Sets of the Future - Al Short

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June 2013

IT Skills Sets of the Future


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MVAs Role in Transportation

The MD Motor Vehicle Administration is thegateway to Marylands transportation infrastructure.

MVA touches the lives of nearly every resident in

MD.

Almost 4.1M people hold a valid MD drivers

licenses.

Approx 4.8m vehicles are registered in the State of

MD.

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Overview

Over the last 10 fiscal years, the MVA has lost 223 permanent

and contractual positions, all the while experiencing an 8%

increase in transactions.

Manage more than 10 million driver and vehicle records.

Process nearly 12 million core transactions.

Handle almost 8 million walk-in transactions.

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Our Profile

Transactions & Employees

(Highly Efficient Operations)

1400

1450

1500

1550

1600

1650

1700

0

2

4

6

8

10

12

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FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12

Employees

Tr

ansactions(millions)

MVA Transactions - to - Employees Comparison

Transactions (M's) Employees


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Primary Functions

Driver Licenses and Photo IDs

Vehicle Titles and Registrations

Vehicle Emissions Inspection Program (VEIP)

Business and Salespeople Licenses

Customer Call Center

Maryland Highway Safety

Other Functions

Automotive Insurance Compliance

Specialty Plates (Organizational, Personalized, Handicapped)

Driver Education

Motorcycle Safety

School Bus Safety

MVA Record Requests

Administrative Adjunction Flags for unpaid tickets and camera tickets

Suspensions for failing to pay fines and moving violations

Point System & Alcohol Related Suspensions

Medical Advisory Board

Ignition Interlock 5

Our ProfileFunctions of the MVA


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FY12- Total Transactions 12.1 Million

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Our ProfileTransactions at the MVA

New Licenses

3.4%

Other License

6.8% CDL

1.9%License Tests

10.3%

Photo ID

1.4%

License Copies

1.8%

New Registrations

9.9%

Registration Renewal

18.0%

Total Titles

12.4%

Tag Return

7.1%

Insurance Compliance

4.1%

VEIP

17.5%

Change of Address

2.1%

Administrative Flag

3.0%Other

0.2%

Transactions by Service Type


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Excise Tax

45%

VEIP

2%Other

2%

Drivers Records

2%

Registration & Related

Fees

33%

Title & Related Fees

7%

Uninsured Motorists

6%

Drivers Licenses

3%

Net Gross Revenue - $1.4 Billion

Amounts in Millions

Our ProfileFY12 Revenue Generation


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Situation

Current Team of 70 + MVA Employees plus 11

contractual

Issues: Silver Tsunami

Many systems first developed in 60s & 70s

Legacy COBOL mainframe applications

Many Business rules embedded in code

Difficulties in recruiting and retention

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Addressing Issues on Multiple Fronts

Retention alternatives

Bringing retirees back

Modernization Efforts

Changing the way we do business

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Retention

Training Opportunities

Focus areas

Part of the Future Show that individuals can transition to IT

Apprenticeships

Better Pay and Benefits (New Initiative)

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Creative HiringHiring recent retirees back

MVA Knowledgeable no learning curve

Know business units/players

Opportunity for knowledge transfer

Post Retirement Career

Experienced Mainframe/COBOL Developers

Leverage individuals from other agencies/FederalGovernment

Potential for second retirement

Good Benefits

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Modernization

Project Core Platform for the future MVA

Build & Buy Solution

Move business rules out of code Turn back to the business for the knowledge

Current Team to be part of the solution

Translate their knowledge to new systems

Training on Agile and new platform

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Changing the Process - Future

Reexamine Salary Structure Attempt to establish better parity against our competition

for talent

Look at alternative compensation

Vacation

Tuition reimbursement

Training Competitive options for the future

Develop the technical career path

Change the assumption that new hires may not make a career

of the MVA

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Suggestions

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Documents

IT Skill Sets of the Future - Al Short