CRK 110/19/1999

IT Roundtable

Background, Ideas, Directions, ConnectionsCliff Kettemborough, Ph.D., Lead Faculty, IS

Project Manager, JPL-NASA

Part-time Professor and IT Consultanthttp://newton.uor.edu/FacultyFolder/CKettemborough/CKettemborough.html

E-mail: crk@uor.edu

Telephone: 818-354-5992

CRK 210/19/1999

Introduction

• What is IT?– A Historical Perspective…– Computer Engineering– Computer Science (CS)– Business/Computer Information Systems– Information Systems (IS)– Information Technology (IT)– Information Center (IC)

CRK 310/19/1999

Why do we “care” about IT?

• Technology-driven society• Knowledge-based society

– Data->Information->Knowledge->Wisdom– Dr. Peter Drucker:

• “In the future, the wealth of a nation is not going to be measured by physical assets, but by knowledge; and the knowledge to transform knowledge into more knowledge.”

– Bill Gates’ 12 Rules…

CRK 410/19/1999

Bill Gates' NEW RULES* - "In the NEW ORGANIZATION, the worker is no longer a cog in the machine."

1. Insist that COMMUNICATION flow through e-mail.

2. Study sales data ONLINE to share insights easily.

3. Shift KNOWLEDGE WORKERS into high-level thinking.

4. Use digital tools to create VIRTUAL TEAMS.

5. Convert every paper process to a DIGITAL PROCESS.

6. Create a DIGITAL FEEDBACK LOOP.

7. Use digital tools to ELIMINATE SINGLE-TASK JOBS.

8. Use digital systems to route CUSTOMER COMPLAINTS immediately.

9. Use digital communication to REDUCE THE BOUNDARIES.

10. Transform every business process into JUST-IN-TIME DELIVERY.

11. Use digital delivery to ELIMINATE THE MIDDLE MAN.

12. Use digital tools to HELP CUSTOMERS solve problems for themselves.

* - Gates, William H., III. (1999). Business @ The Speed of Thought: Using a Digital Nervous System. Warner Books.

CRK 510/19/1999

E-Economy

• Virtual Organizations• Globalization• E-Commerce• Solar System, “Galactic” Internet• Consequences

CRK 610/19/1999

Tactical and Strategic Direction

• Business Leaders– Andy Grove, Intel Corp.’s CEO & president

• “In the future all companies will be Internet companies or no companies.”

– Technology Planning– Business-driven– Emphasis on:

• Knowledge Systems• Training/Education• Process- and Quality-Driven

CRK 710/19/1999

Conclusions

• Choices?• Further information - my Web site

http://newton.uor.edu/FacultyFolder/CKettemborough/CKettemborough.html

• My books are coming…• My part-time consulting firm – a provider of:

– IT Solutions– Knowledge Management– Education and Training– Core Competencies development