IT Management, SimplifiedReal-time IT management solutions for the new speed of business

Applications for Business, Collaboration,

and Productivity

Enterprise IT Management

Solutions

Network Management

Framework

(Est. 2005)(Est. 2002)

(Est. 1996)

ManageEngine is the Enterprise IT Management Division of ZOHO Corporation

Privately held and profitable since inception

(Est. 1996)

Active Directory ManagementActive DirectoryExchange ServerSelf-service PortalRecovery and Backup

IT Operations ManagementNetwork Performance

Application PerformanceEnd-user Experience

Network Change and ConfigurationConverged Infrastructure

Storage InfrastructureBandwidth and Traffic

SQL Server Monitoring

IT Service ManagementHelp DeskAsset LifecycleCMDB and ITILCustomer Support

IT SecurityLog ManagementFirewall Analysis

Vulnerability AnalysisPrivileged Access Management

Network Anomaly Detection

Client ManagementDesktops ManagementMDM and BYOD PoliciesOS Deployments

ManageEngine Solutions

IT Service Management

Solution Portfolio

ServiceDesk PlusITIL-Ready Help Desk Software with Asset and Project Management

AssetExplorerIT Asset Lifecycle Management Software

SupportCenter PlusCustomer Support and Help Desk Management Software

Social IT PlusPrivate Social Network for IT

ServiceDesk Plus Statistics

10 years in the ITSM industry

125,000 deployments in over

100,000 organizations

Used by 750,000 IT technicians in

186 countries

Available in 29 languages

Editions

Scanning and Discovery Techniques

• Scan and discover all windows machines in your domain using the windows domain scan

• Install agents on your windows workstations before scanning to speed up discovery

• Scan all Linux, Solaris, Mac, AIX workstations/servers, VMHost machines and other network devices like printers, routers, switches using the network scan

• Scan the entire network or particular range of network by providing the IP address range

• Scan assets distributed across multiple sites using the distributed asset scan

• Import all non-IT assets using a CSV file

Asset Maintenance and Tracking

Automatically capture asset-related attributes such as asset type, manufacturer name, status, location, and cost in order to shed more light on your scanned assets and organize them better

Track usage of all your assets via various states such as leased, purchased, in-repair, and in-use for better resource utilization and effective purchase decisions

Track the total cost of ownership (TCO) and the depreciation values of assets

Get all information like hardware specification, software installed, scan history and asset states in a single pane of glass.

View All Information in a Single Pane of Glass

Gain Better Visibility through Extensive Asset Detailing

Track Everything from Asset Usage to Costs

Configure CI types

Configure product types

Configure asset statesClassify assets

Asset Details

Configuration Management Database(CMDB)

Gain In-depth Visibility of Your IT Infrastructure

• Organize all your business critical configuration items in one place and give your technicians in-depth visibility of all the acculumated IT assets and services

• Understand how your business entities are webbed with one another using simplified relationship maps

Build Your CMDB Your Way

• Define new CIs and organize them under specific categories for easy reference

• Use predefined CI relationships or add custom CI relationship types

• Configure direct or inverse relationships between CIs

• Build parent-child CI relationship hierarchy using a simplified drag and drop interface

CMDB - Relationship map

Complement Other ITIL Processes

• Refer the CMDB to understand the cascading impact of incidents during incident analysis

• Trace the root cause of incidents to minimize their recurrence in the future during problem analysis

• Understand how planned changes can impact your IT environment to implement risk free changes

Pin problematic assets to requests

Pin problematic assets to problems

Pin problematic assets to changes

View history of associated incidents, problems and changes

Software Asset Management

(SAM)

Track and maintain different types of software like managed, prohibited, shareware, freeware etc

Use any of the available asset scanning techniques to scan workstations and import software installed on these workstations into the ServiceDesk Plus database

Scan and Import Your Software Automatically

Classify Identified Software to Gain More Clarity

Gain information on the frequently used, rarely used and occasionally used software with the help of software metering

Track license expiry dates and be notified in advance to ensure license compliance

Issue and maintain licenses of type individual, enterprise, volume, CAL etc for all your managed software and associate them to contracts

Allocate Software Licenses On the Go

Track Licenses and be Audit Ready

Analyze Software Usage Patterns with Software Metering

Scanned software

Software license

PURCHASE AND CONTRACTS

• Automate your supplier interactions and IT purchasing functions with full traceability and visibility

• Maintain master records for various vendors and track purchases from ordering to receipt and invoicing

• Reduce delays and cut unnecessary spending

• Manage and track IT hardware and software contracts with different vendors seamlessly

• Associate assets to contracts and proactively be notified of contract expiry through automatic alerts

Regulate IT Purchases

Never Miss a Contract Renewal

Reporting on Assets

• Choose from the already available built-in asset reports or create and customize your reports using the easy to use graphical interface

• Create and maintain separate reports for your hardware and software inventory. And present them in a tabular or a graphical format for easy understanding

• Share these quantitative reports only with the right people to be prepared for audits and formulate financial budgets more precisely

• Use audit reports to analyze detailed history of your asset inventory and prepare yourself for audits

Create and Share Insightful Reports for Better Decision-making

Workstations by site

• Refer to real time asset dashboards to accurately reflect health of the service desk. Create relevant custom reports and add them to your asset dashboard for easy reference

• Measure your software compliance level and track the usage pattern of your software by referring to the software summary

• Track all your assets by their status and educate yourself about the latest asset scan results by referring to the hardware summary

Gain Quick Access to Relevent Metrics Right From the Dashboard

Hardware Dashboard

Software Dashboard

ServiceDesk Plus Integration with Desktop Central

• Deploy software packages and track their status from your help desk

• Automate patch deployment and system shutdown to minimize manual effort

Automate Software Deployments to Improve Help Desk Efficiency

Submit Help Desk Tickets From Your Desktop With Out Having to Re-authenticate

• Submit helps desk requests using a set of customizable request templates right from your desktop

• Leverage your windows logon credential to submit tickets without re-authentication

Perform Mobile Device Management from a Unified Console

• Enable mobile device management capabilities like pushing profiles, configuring Wifi, VPN, and email settings on mobile devices using the ME Desktop Central integration

• Perform Desktop Central remote control functions such as file transfer session, recording for audit etc from ServiceDesk Plus

Perfome Remote control Sessions to Speed Up Ticket Resolution

ServiceDesk Plus + Desktop Central integration

Deploy software packages via help desk

Remote control feature for probing end user

issues

Apply patches and upgrades automatically

Configure auto shutdown

Asset Management in Action

Istituto Poligrafico E Zecca Dello Stato, Roma Maintains over 2500 assets with ServiceDesk Plus

Asset dashboard

Has complete information about the configuration items (Hardware, software, system, associated requests, and scan history) for incident analysis

Asset details - CI info

Asset details - User accounts

Asset details - Software installed

Asset history

Asset requests

Asset requests manages more than 18,000 software installations

Software dashboard

Working towards achieving maximum software complaince with individual license tracking and allocation

Software licenses

Software license allocation

Gregory Booth, associate director of IT services, Michigan Technological University

"It is easy and beneficial to walk through the CMDB and get the asset information and the associated changes. Every module in ServiceDesk Plus is well integrated, be it change, assets, or CMDB."

Thank You