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IT Management & Governance Tool Assess the importance and effectiveness of your core IT processes

IT Management & Governance Toolfiles.infotech.com/diagnostic-report-mockups/ITMGD_sample_report.… · Organizational Design ˚ ITRG01 ... Prioritize Your Key IT Processes & Build

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Page 1: IT Management & Governance Toolfiles.infotech.com/diagnostic-report-mockups/ITMGD_sample_report.… · Organizational Design ˚ ITRG01 ... Prioritize Your Key IT Processes & Build

IT Management& Governance Tool

Assess the importance and effectiveness of your core IT processes

Page 2: IT Management & Governance Toolfiles.infotech.com/diagnostic-report-mockups/ITMGD_sample_report.… · Organizational Design ˚ ITRG01 ... Prioritize Your Key IT Processes & Build

STRATEGY&GOVERNANCE

DATAAPPS &BI

FINANCIALMANAGEMENT

SERVICEPLANNING&ARCHITECTURE

PPM&PROJECTS

EDM01

ITGovernance

ITRG04

ApplicationPortfolio Management

ITRG06

BusinessIntelligence & Reporting

APO02 APO01 APO13 BAI03 ITRG07

IT IT Management PEOPLE& SECURITY Security

EnterpriseApplicationSelection & Data

Strategy & Policies RESOURCES &RISK Strategy Implementation Architecture

MEA01 APO04 APO07 DSS05 DSS06 MEA02

BusinessProcessControls & Internal Audit

BAI03 ITRG08

Performance Measurement Innovation

HumanResources Management

INFRASTRUCTURE&OPERATIONS Security

Management

ApplicationDevelopment Throughput Data

Quality

EDM02 APO08 EDM05

Stakeholder Relations

ITRG01 APO03 BAI04 BAI06 EDM03 APO12

Risk Management

MEA03 BAI07 APO05

Business Value

ITOrganizational Design

Enterprise Architecture

Availability& Capacity Management

Change Management

External Compliance

ApplicationDevelopment Quality Portfolio

Management

APO06 BAI08 ITRG02 APO09 BAI09 BAI10 BAI07 DSS04 ITRG05 BAI01

Cost & Budget Management

Knowledge Management

Leadership,Culture, & Values

Service Management

Asset Management

Configuration Management

Release Management

Business Continuity

Application Maintenance

Project Management

APO10 EDM04 ITRG03 APO11 DSS01 DSS02 DSS03 DSS04 BAI05 BAI02

Vendor Management

Cost Optimization

ManageService Catalogs

Quality Management

Operations Management Service Desk

Incident& Problem Management

DisasterRecovery Planning

OrganizationalChange Management Requirements

Gathering

IT Management &GovernanceFramework

2

Page 3: IT Management & Governance Toolfiles.infotech.com/diagnostic-report-mockups/ITMGD_sample_report.… · Organizational Design ˚ ITRG01 ... Prioritize Your Key IT Processes & Build

Your Journey Starts Here.

The following report is a sample of what you will recieve after completing the Management and Governance Diagnostic. Each report is customized to the individual organization highlighting the IT department’s most pressing needs.

Complete the diagnostic program to get the data you need to start your process improvement journey.

Understand Your Department’s Strengths &Weaknesses

Prioritize Your Key IT Processes &Build an Improvement Roadmap

Establish Clear Ownership of Core IT Processes

Empower Your Team with a Training & Development Plan for Process Owners

3

Page 4: IT Management & Governance Toolfiles.infotech.com/diagnostic-report-mockups/ITMGD_sample_report.… · Organizational Design ˚ ITRG01 ... Prioritize Your Key IT Processes & Build

IT Management & Governance Diagnostic Program

Prepared for Sample IT Company

This report was prepared by Info-Tech Research Group. Data is comprised of 6 responses.

To be completed by your IT management team.

4

Page 5: IT Management & Governance Toolfiles.infotech.com/diagnostic-report-mockups/ITMGD_sample_report.… · Organizational Design ˚ ITRG01 ... Prioritize Your Key IT Processes & Build

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1. Understand your current IT Process landscape• Review your results report to understand our team’s perception of each process’ importance and

effectiveness.• Identify gaps between you and your team perceptions on IT processes

2. Determine the most critical IT processes• Discuss which processes would drive the most value to your department and organization• Use the team’s perceptions on processes, to drive decisions around which processes will be a focus over the

next 12 months.

3. Create Your Process Improvement Roadmap• Decompose each critical process to better understand the urgency to change and its relevant impact on the

organization.• Establish process owners. Each relevant process must have at least one person accountable for monitoring

and improvement of initiatives.

4. Establish the Info-Tech Support Program• Decompose each critical process to better understand the urgency to change and its relevant impact on the

organization.• Establish process. Each relevant process must have at least one person accountable for monitoring and

improvement of initiatives.

Goals & ObjectivesSample IT Company # of Responses 6

5

Page 6: IT Management & Governance Toolfiles.infotech.com/diagnostic-report-mockups/ITMGD_sample_report.… · Organizational Design ˚ ITRG01 ... Prioritize Your Key IT Processes & Build

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Sample IT Company # of Responses 6

STRATEGY &GOVERNANCE

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Understand your department’s strengths andweaknesses across 45 IT processes. Seeprocesses by importance and effectiveness soyou can prioritize improvement efforts on themost important and least effective processes

6

Page 7: IT Management & Governance Toolfiles.infotech.com/diagnostic-report-mockups/ITMGD_sample_report.… · Organizational Design ˚ ITRG01 ... Prioritize Your Key IT Processes & Build

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��=4�)3A>=<A3A �Sample IT Company # of Responses 6

See which processes your team have deemed most important and validate their assessment. Work on optimizing these processes first.

Evaluate which processes your team disagreed on the most. Determine ifoverall disagreement is high or low. Conduct a team exercise to discussdisagreements and build alignment.

7

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��=4�)3A>=<A3A �Sample IT Company # of Responses 6

See which processes your team have deemed most and least effective and validate their assessment. Reference these processes against the importance list to determine top priorities.

Evaluate which processes your teamdisagreed on the most. Determine ifoverall disagreement is high or low.Conduct a team exercise to discussdisagreements and build alignment.

8

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��=4�)3A>=<A3A �Sample IT Company # of Responses 6

See the top six processes we have identified based on your team’s feedback. Determine if you agree and make sure each has clear ownership and accountability.

Prioritize your key IT processes and build an improvement roadmap. Leverage Info-Tech resources to make fast progress against these initiatives.

• Yosef Espinosa

• Henry Robles

• Kaiya Park

• Kaiya Park • Safiya Gibbons

• Kaiya Park

• Henry Robles

• Jason Murray

• Safiya Gibbons

• Henry Robles

• Kaiya Park

• Safiya Gibbons

• Henry Robles

• Kaiya Park

9

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��=4�)3A>=<A3A �Sample IT Company # of Responses 6Process Accessibility

Get a list of process accountabilities by respondent. Each IT manager should only be responsible for a handful of processes. Work with your team to ensure that processes have clear ownership and that accountability is reasonably distributed across the team.

Kaiya Park �

Henry Robles �

10

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��=4�)3A>=<A3A �Sample IT Company # of Responses 6Process Accessibility

Safiya Gibbons �

Yosef Espinosa �

Christian Perez

Janine Dale �

11

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��=4�)3A>=<A3A �Sample IT Company # of Responses 6Team Process Involvement

See each respondent's involvement level with each process and whether or not there is a conflict, e.g. multiple people believing they are accountable. Sit down with your team to work through each process and make sure clear accountabilities are established.

Safiya Gibbons

12

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17

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TEAMALIGNMENT

Use the data from this report to get your team to commit to IT process improvement.The following pages will provide you with a deeper insight into what the program participants believe should be your top IT process priorities. Use the data from this section of the report to conduct an alignment exercise to reach a consensus around 3-5 processes that your team should focus on improving over the next 12 months. Pay particular attention to the areas of disagreement, and bridge the gap between yourself as an IT leader, and your team. As a part of this exercise, take the time to review process accountabilities and delegate or distribute the accountabilities to other team members in order to maximize the likelihood of success and to improve transparency and clarity.

IT Management and Governance Diagnostic ProgramThis report was prepared by Info-Tech Research Group. Data is comprised of 6 responses.

Use our scripted ownership exercise to make your next IT leadership meeting exciting and effective. Align your team behind achieving your vision, communicating the rationale behind your decisions.

EXERCISE

18

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Who isaccountable?

Have questions or need expert insight into a specific IT process? Below each process in the above framework you can contact the name of the individual who isaccountable for the process within your organization.

STRATEGY &GOVERNANCE EDM01

IT Governance APO02

IT Strategy

MEA01PerformanceMeasurement

EDM02Business Value

APO06Cost & BudgetManagement APO10

Vendor Management

FINANCIALMANAGEMENT

APO01IT Management &

Policies APO04

Innovation EDM05 APO08

StakeholderRelations BAI08

KnowledgeManagement

EDM04Cost Optimization

PEOPLE &RESOURCES

APO07Human Resources

Management

ITRG01IT Organizational

Design

ITRG02Leadership, Culture &

Values

ITRG03Manage Service

Catalog

SERVICE PLANNING &ARCHITECTURE

APO03Enterprise

Architecture

APO09Service Management

APO11Quality Management

INFRASTRUCTURE& OPERATIONS

BAI04Availability & Capacity

Management

BAI09Asset Management DSS01

OperationsManagement

BAI06Change Management

BAI10ConfigurationManagement DSS02

Service Desk

SECURITY& RISK

DSS05Security Management EDM03 APO12

Risk Management

BAI07Release Management

DSS03Incident & Problem

Management

APO13Security Strategy MEA02 DSS06

Business Process Controls& Internal Audit

MEA03External Compliance

DSS04Business Continuity

DSS04Disaster Recovery

Planning

APPLICATIONSITRG04

Application PortfolioManagement

BAI03Enterprise Application

Selection &Implementation

BAI03Application Development

Throughput

BAI07Application Development

Quality ITRG05

ApplicationMaintenance

BAI05Organizational Change

Management

PPM & PROJECTS

DATA & BIITRG06

Business Intelligence &Reporting

ITRG07Data Architecture ITRG08

Data Quality

APO05Portfolio

Management

BAI01Project Management

BAI02Requirements

Gathering

IT Management & Governance FrameworkA comprehensive and connected set of research tohelp you optimize and improve your core IT processes

Process Capability LandscapeSample IT Company

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Visualize process ownership across all core IT processes. Use the Info-Tech website to update ownership as required. Use this page as a communication tool across IT and the organization.

Engage your team by communicatinghow their efforts will contribute toyour organization’s big picture

Safiya Gibbons

Safiya Gibbons

Henry Robles

Kaiya Park

Kaiya Park

Safiya Gibbons

Kaiya Park

Safiya Gibbons

Yosef Espinosa

Yosef Espinosa

Kaiya Park

Kaiya Park

Safiya Gibbons

Henry Robles

Safiya Gibbons

Safiya Gibbons

Safiya Gibbons

Safiya Gibbons

Safiya Gibbons

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Henry Robles

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Safiya Gibbons

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Henry Robles

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Safiya Gibbons

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Kaiya Park

Yosef Espinosa

Kaiya Park

Henry Robles

Henry Robles

Henry Robles

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Kaiya Park

19

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Strategy & Governance: Process Prioritization

Dive into each specific IT process area.Evaluate the relative importance andeffectiveness of each process within thearea. Focus on high importance, loweffectiveness areas to improve.

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Sample IT Company # of Responses 6Strategy & Governance: Detailed Responses

See individual respondent scores foreach process as well as theirinvolvement. Use this to facilitate aconversation with the team and buildconsensus around the performance andpriority level of each process.

Kaiya Park

Yosef Espinosa

Janine Dale

Safiya Gibbons

Kaiya Park

Henry Robles

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Kaiya Park

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Henry Robles

Christian Perez

Janine Dale

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21

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Christian Perez

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Kaiya Park

Henry Robles

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Christian Perez

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Safiya Gibbons

Henry Robles

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22

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