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IT Management& Governance Tool
Assess the importance and effectiveness of your core IT processes
STRATEGY&GOVERNANCE
DATAAPPS &BI
FINANCIALMANAGEMENT
SERVICEPLANNING&ARCHITECTURE
PPM&PROJECTS
EDM01
ITGovernance
ITRG04
ApplicationPortfolio Management
ITRG06
BusinessIntelligence & Reporting
APO02 APO01 APO13 BAI03 ITRG07
IT IT Management PEOPLE& SECURITY Security
EnterpriseApplicationSelection & Data
Strategy & Policies RESOURCES &RISK Strategy Implementation Architecture
MEA01 APO04 APO07 DSS05 DSS06 MEA02
BusinessProcessControls & Internal Audit
BAI03 ITRG08
Performance Measurement Innovation
HumanResources Management
INFRASTRUCTURE&OPERATIONS Security
Management
ApplicationDevelopment Throughput Data
Quality
EDM02 APO08 EDM05
Stakeholder Relations
ITRG01 APO03 BAI04 BAI06 EDM03 APO12
Risk Management
MEA03 BAI07 APO05
Business Value
ITOrganizational Design
Enterprise Architecture
Availability& Capacity Management
Change Management
External Compliance
ApplicationDevelopment Quality Portfolio
Management
APO06 BAI08 ITRG02 APO09 BAI09 BAI10 BAI07 DSS04 ITRG05 BAI01
Cost & Budget Management
Knowledge Management
Leadership,Culture, & Values
Service Management
Asset Management
Configuration Management
Release Management
Business Continuity
Application Maintenance
Project Management
APO10 EDM04 ITRG03 APO11 DSS01 DSS02 DSS03 DSS04 BAI05 BAI02
Vendor Management
Cost Optimization
ManageService Catalogs
Quality Management
Operations Management Service Desk
Incident& Problem Management
DisasterRecovery Planning
OrganizationalChange Management Requirements
Gathering
IT Management &GovernanceFramework
2
Your Journey Starts Here.
The following report is a sample of what you will recieve after completing the Management and Governance Diagnostic. Each report is customized to the individual organization highlighting the IT department’s most pressing needs.
Complete the diagnostic program to get the data you need to start your process improvement journey.
Understand Your Department’s Strengths &Weaknesses
Prioritize Your Key IT Processes &Build an Improvement Roadmap
Establish Clear Ownership of Core IT Processes
Empower Your Team with a Training & Development Plan for Process Owners
3
IT Management & Governance Diagnostic Program
Prepared for Sample IT Company
This report was prepared by Info-Tech Research Group. Data is comprised of 6 responses.
To be completed by your IT management team.
4
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1. Understand your current IT Process landscape• Review your results report to understand our team’s perception of each process’ importance and
effectiveness.• Identify gaps between you and your team perceptions on IT processes
2. Determine the most critical IT processes• Discuss which processes would drive the most value to your department and organization• Use the team’s perceptions on processes, to drive decisions around which processes will be a focus over the
next 12 months.
3. Create Your Process Improvement Roadmap• Decompose each critical process to better understand the urgency to change and its relevant impact on the
organization.• Establish process owners. Each relevant process must have at least one person accountable for monitoring
and improvement of initiatives.
4. Establish the Info-Tech Support Program• Decompose each critical process to better understand the urgency to change and its relevant impact on the
organization.• Establish process. Each relevant process must have at least one person accountable for monitoring and
improvement of initiatives.
Goals & ObjectivesSample IT Company # of Responses 6
5
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Sample IT Company # of Responses 6
STRATEGY &GOVERNANCE
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Understand your department’s strengths andweaknesses across 45 IT processes. Seeprocesses by importance and effectiveness soyou can prioritize improvement efforts on themost important and least effective processes
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��=4�)3A>=<A3A �Sample IT Company # of Responses 6
See which processes your team have deemed most important and validate their assessment. Work on optimizing these processes first.
Evaluate which processes your team disagreed on the most. Determine ifoverall disagreement is high or low. Conduct a team exercise to discussdisagreements and build alignment.
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��=4�)3A>=<A3A �Sample IT Company # of Responses 6
See which processes your team have deemed most and least effective and validate their assessment. Reference these processes against the importance list to determine top priorities.
Evaluate which processes your teamdisagreed on the most. Determine ifoverall disagreement is high or low.Conduct a team exercise to discussdisagreements and build alignment.
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��=4�)3A>=<A3A �Sample IT Company # of Responses 6
See the top six processes we have identified based on your team’s feedback. Determine if you agree and make sure each has clear ownership and accountability.
Prioritize your key IT processes and build an improvement roadmap. Leverage Info-Tech resources to make fast progress against these initiatives.
• Yosef Espinosa
• Henry Robles
• Kaiya Park
• Kaiya Park • Safiya Gibbons
• Kaiya Park
• Henry Robles
• Jason Murray
• Safiya Gibbons
• Henry Robles
• Kaiya Park
• Safiya Gibbons
• Henry Robles
• Kaiya Park
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��=4�)3A>=<A3A �Sample IT Company # of Responses 6Process Accessibility
Get a list of process accountabilities by respondent. Each IT manager should only be responsible for a handful of processes. Work with your team to ensure that processes have clear ownership and that accountability is reasonably distributed across the team.
Kaiya Park �
Henry Robles �
10
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��=4�)3A>=<A3A �Sample IT Company # of Responses 6Process Accessibility
Safiya Gibbons �
Yosef Espinosa �
Christian Perez
Janine Dale �
11
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��=4�)3A>=<A3A �Sample IT Company # of Responses 6Team Process Involvement
See each respondent's involvement level with each process and whether or not there is a conflict, e.g. multiple people believing they are accountable. Sit down with your team to work through each process and make sure clear accountabilities are established.
Safiya Gibbons
12
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��=4�)3A>=<A3A �Sample IT Company # of Responses 6Team Process Involvement
Yosef Espinosa
13
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Janine Dale
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Christian Perez
17
TEAMALIGNMENT
Use the data from this report to get your team to commit to IT process improvement.The following pages will provide you with a deeper insight into what the program participants believe should be your top IT process priorities. Use the data from this section of the report to conduct an alignment exercise to reach a consensus around 3-5 processes that your team should focus on improving over the next 12 months. Pay particular attention to the areas of disagreement, and bridge the gap between yourself as an IT leader, and your team. As a part of this exercise, take the time to review process accountabilities and delegate or distribute the accountabilities to other team members in order to maximize the likelihood of success and to improve transparency and clarity.
IT Management and Governance Diagnostic ProgramThis report was prepared by Info-Tech Research Group. Data is comprised of 6 responses.
Use our scripted ownership exercise to make your next IT leadership meeting exciting and effective. Align your team behind achieving your vision, communicating the rationale behind your decisions.
EXERCISE
18
Who isaccountable?
Have questions or need expert insight into a specific IT process? Below each process in the above framework you can contact the name of the individual who isaccountable for the process within your organization.
STRATEGY &GOVERNANCE EDM01
IT Governance APO02
IT Strategy
MEA01PerformanceMeasurement
EDM02Business Value
APO06Cost & BudgetManagement APO10
Vendor Management
FINANCIALMANAGEMENT
APO01IT Management &
Policies APO04
Innovation EDM05 APO08
StakeholderRelations BAI08
KnowledgeManagement
EDM04Cost Optimization
PEOPLE &RESOURCES
APO07Human Resources
Management
ITRG01IT Organizational
Design
ITRG02Leadership, Culture &
Values
ITRG03Manage Service
Catalog
SERVICE PLANNING &ARCHITECTURE
APO03Enterprise
Architecture
APO09Service Management
APO11Quality Management
INFRASTRUCTURE& OPERATIONS
BAI04Availability & Capacity
Management
BAI09Asset Management DSS01
OperationsManagement
BAI06Change Management
BAI10ConfigurationManagement DSS02
Service Desk
SECURITY& RISK
DSS05Security Management EDM03 APO12
Risk Management
BAI07Release Management
DSS03Incident & Problem
Management
APO13Security Strategy MEA02 DSS06
Business Process Controls& Internal Audit
MEA03External Compliance
DSS04Business Continuity
DSS04Disaster Recovery
Planning
APPLICATIONSITRG04
Application PortfolioManagement
BAI03Enterprise Application
Selection &Implementation
BAI03Application Development
Throughput
BAI07Application Development
Quality ITRG05
ApplicationMaintenance
BAI05Organizational Change
Management
PPM & PROJECTS
DATA & BIITRG06
Business Intelligence &Reporting
ITRG07Data Architecture ITRG08
Data Quality
APO05Portfolio
Management
BAI01Project Management
BAI02Requirements
Gathering
IT Management & Governance FrameworkA comprehensive and connected set of research tohelp you optimize and improve your core IT processes
Process Capability LandscapeSample IT Company
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Visualize process ownership across all core IT processes. Use the Info-Tech website to update ownership as required. Use this page as a communication tool across IT and the organization.
Engage your team by communicatinghow their efforts will contribute toyour organization’s big picture
Safiya Gibbons
Safiya Gibbons
Henry Robles
Kaiya Park
Kaiya Park
Safiya Gibbons
Kaiya Park
Safiya Gibbons
Yosef Espinosa
Yosef Espinosa
Kaiya Park
Kaiya Park
Safiya Gibbons
Henry Robles
Safiya Gibbons
Safiya Gibbons
Safiya Gibbons
Safiya Gibbons
Safiya Gibbons
Yosef Espinosa
Henry Robles
Safiya Gibbons
Safiya Gibbons
Yosef Espinosa
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Henry Robles
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Safiya Gibbons
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Kaiya Park
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Kaiya Park
Henry Robles
Henry Robles
Henry Robles
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��=4�)3A>=<A3A �Sample IT Company # of Responses 6
Strategy & Governance: Process Prioritization
Dive into each specific IT process area.Evaluate the relative importance andeffectiveness of each process within thearea. Focus on high importance, loweffectiveness areas to improve.
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Sample IT Company # of Responses 6Strategy & Governance: Detailed Responses
See individual respondent scores foreach process as well as theirinvolvement. Use this to facilitate aconversation with the team and buildconsensus around the performance andpriority level of each process.
Kaiya Park
Yosef Espinosa
Janine Dale
Safiya Gibbons
Kaiya Park
Henry Robles
Yosef Espinosa
Kaiya Park
Yosef Espinosa
Henry Robles
Christian Perez
Janine Dale
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Kaiya Park
Henry Robles
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Janine Dale
Christian Perez
Safiya Gibbons
Kaiya Park
Henry Robles
Janine Dale
Christian Perez
Yosef Espinosa
Safiya Gibbons
Henry Robles
Christian Perez
Janine Dale
Kaiya Park
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Yosef Espinosa
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