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CIO Trends #4: Nordics
IT Leadership best practices for CIO, CTO and CDO
Page 1 of 34
In this e-guide
IT Priorities 2017: Nordic
organisations to spend more
on cloud services
CIO interview: Alexandra
Drevenlid, Tieto
turns to cloud to keep up
with growth
What are CIOs doing about
the rise of blockchain?
CIOs must become hybrid IT
and digital leaders to avoid
becoming unfashionable
CIO Trends #4: Nordics
In this e-guide:
Learn from the experiences of fellow CIOs and discover some of
their priorities in the year ahead.
Read analysis of some of the Nordic results from the Computer
Weekly IT priorities survey for this year. Unsurprisingly, cloud
computing is one of the biggest draws and more than half of CIOs
in the region will spend more on cloud technologies this year than
they did in 2016.
But as the technology matures, CIOs are no longer asking
themselves whether or not to move to the cloud, but are focused
on what type to go for. CIOs must also consider the balancing act
of mixing on-premise IT with public and private clouds.
Elsewhere, blockchain technology has escaped the perception
that it is merely a financial services opportunity, with CIOs in
multiple industries looking at its potential. Read more about how
CIOs are readying themselves for the technology.
Karl Flinders, Emea editor
Page 2 of 34
In this e-guide
IT Priorities 2017: Nordic
organisations to spend more
on cloud services
CIO interview: Alexandra
Drevenlid, Tieto
turns to cloud to keep up
with growth
What are CIOs doing about
the rise of blockchain?
CIOs must become hybrid IT
and digital leaders to avoid
becoming unfashionable
CIO Trends #4: Nordics
Karl Flinders, Emea content editor
More than half (52%) of IT decision-makers at Nordic organisations expect
spending on cloud services to be higher in 2017 that the previous 12 months,
according to the findings of research from Computer Weekly/TechTarget.
The survey of IT decision-makers in Sweden, Denmark, Norway, Finland and
Iceland also revealed that 43% expect the overall IT budget in 2017 to be
higher than in 2016, while 27% expect it to fall.
The implementation of software as a service (SaaS) models, as well as the
creation of hybrid clouds which utilise public and on-premise infrastructures,
are the most common cloud projects planned, with 47% of respondents
expecting to do both.
A total of 44% are planning to implement an infrastructure as a service
(IaaS) model, using a private cloud, and 23% will carry out a platform as a
service (PaaS) project in 2017.
Page 3 of 34
In this e-guide
IT Priorities 2017: Nordic
organisations to spend more
on cloud services
CIO interview: Alexandra
Drevenlid, Tieto
turns to cloud to keep up
with growth
What are CIOs doing about
the rise of blockchain?
CIOs must become hybrid IT
and digital leaders to avoid
becoming unfashionable
CIO Trends #4: Nordics
In the datacentre, 46% of respondents said the plan to carry out hybrid
cloud projects that integrate on-premises cloud infrastructure with public
cloud services.
Perhaps as a result of the increased use of cloud infrastructure and
software, 37% of Nordic organisations will look for cuts in spending on staff,
maintenance and software.
The Nordic countries are not alone in their strong cloud focus. Cloud
computing is developing rapidly across Europe, according to the European
Commission, which said the European cloud market would be worth
Meanwhile, the Computer Weekly/TechTarget annual survey revealed that
IT automation is the most likely broad initiative for Nordic organisations in
2017, with 37% expecting to focus on the technology.
The biggest loser in IT budget terms in 2017 will be IT consultancy services.
Nordic organisations will be hit hardest by cuts in 2017, with 62% of
decision-makers expecting cuts.
Next article
Page 4 of 34
In this e-guide
IT Priorities 2017: Nordic
organisations to spend more
on cloud services
CIO interview: Alexandra
Drevenlid, Tieto
turns to cloud to keep up
with growth
What are CIOs doing about
the rise of blockchain?
CIOs must become hybrid IT
and digital leaders to avoid
becoming unfashionable
CIO Trends #4: Nordics
Eeva Haaramo, Nordic contributor
Digitisation should be a transformation process that encompasses
everything in a company, according to Alexandra Drevenlid, recently
appointed chief digital officer (CDO) at Finnish IT software and service
provider Tieto.
When she took the top IT job at the company, the first thing she did was
change her title from that of CIO to CDO.
o
business renewal from the core, and involves people, processes and the
get to know the 13,000-employee company where she started in October
IT organisation of 100 people spread across 20 countries.
The one change Drevenlid has already brought with her is the role of a CDO
itself, which is a new position at Tieto and replaces the former position of
Page 5 of 34
In this e-guide
IT Priorities 2017: Nordic
organisations to spend more
on cloud services
CIO interview: Alexandra
Drevenlid, Tieto
turns to cloud to keep up
with growth
What are CIOs doing about
the rise of blockchain?
CIOs must become hybrid IT
and digital leaders to avoid
becoming unfashionable
CIO Trends #4: Nordics
CI
reflection of its increased focus on digitisation and drive for change, for both
its staff and its customers.
ro
Drevenlid has 20 years of experience in IT, and worked as the chief
technology and information officer at Swedish telecommunications operator
Tele2 before moving to Tieto. This move from a consumer-oriented industry
to business-to-business is both a challenge and a strength for Drevenlid.
She believes it i
view to a company and have a strong understanding of its users.
their customers too. That is something I look to bring to th
While the role of a CDO is still being shaped at Tieto, in an ideal scenario, it
should combine the understanding of traditional IT and how the current IT
environment has been forged with a change-
traditionally strong focus on cost cannot be applied the same way in digital
transformation, says Drevenlid.
Page 6 of 34
In this e-guide
IT Priorities 2017: Nordic
organisations to spend more
on cloud services
CIO interview: Alexandra
Drevenlid, Tieto
turns to cloud to keep up
with growth
What are CIOs doing about
the rise of blockchain?
CIOs must become hybrid IT
and digital leaders to avoid
becoming unfashionable
CIO Trends #4: Nordics
to do that, but going forward with digitisation, you need to understand it will
require i
Drevenlid.
She adds that the costs of digitisation should also be considered from a
different perspective. It is not all traditional IT spending, but rather costs
attached to marketing, sales and business development.
One size never fits all
Tieto works with companies across many different industries, including
finance, healthcare, media and the public sector, but digitisation has
implications for them all. Every company and industry is different in its needs
and demands, and there is no one-size-fits-all model for digital
transformation. Drevenlid wants to see a more holistic approach to the
whole process. It cannot be left on the shoulders of one department or unit.
core,
and taking into account the processes, the people, and the whole
organisation. Digitisation is only made successful through collaboration in
Page 7 of 34
In this e-guide
IT Priorities 2017: Nordic
organisations to spend more
on cloud services
CIO interview: Alexandra
Drevenlid, Tieto
turns to cloud to keep up
with growth
What are CIOs doing about
the rise of blockchain?
CIOs must become hybrid IT
and digital leaders to avoid
becoming unfashionable
CIO Trends #4: Nordics
While the buzz about digitisation is nothing new in Sweden, it is only lately
that companies have started to make more conscious moves beyond its
technological aspects.
journey of constant exploration, improvement and development from various
gardless of what business you are in, you need to
And this journey should not be made too complex. Drevenlid advocates a
step-by-step approach and experimentation in all IT development instead of
traditional, large-scale projects. This means ensuring there is enough
exploring new technologies and adjusting the projects to meet any change
in the business environment and user needs.
reate huge IT projects that take several years to
deliver, because after a few years, most of the requirements, needs and
Evolution through ecosystems
One way Tieto hopes to drive its own digital transformation is through an
increased focus on co-innovation and building ecosystems. A recent
Page 8 of 34
In this e-guide
IT Priorities 2017: Nordic
organisations to spend more
on cloud services
CIO interview: Alexandra
Drevenlid, Tieto
turns to cloud to keep up
with growth
What are CIOs doing about
the rise of blockchain?
CIOs must become hybrid IT
and digital leaders to avoid
becoming unfashionable
CIO Trends #4: Nordics
example of this is the Data-Driven Businesses unit the company opened in
July 2016.
The unit invites external partners, teams and startups from different
industries to develop new data-based services and business models,
incubator which helps commercialise ideas and test if there is a viable
business case behind them.
Another example is the HSB Living Lab, a living laboratory experiment in
Gothenburg, which covers 29 apartments for students and guest
researchers of which Tieto is a partner. The 10-year project has so far
worked with 15 partners to test and develop new smart technologies for
housing.
works closely with both projects. In fact, she believes these kinds of
partnership ecosystems will be the future of digital innovation.
in-depth knowledge of, for example, cloud computing and IoT [internet of
-creation by sharing data and developing new
solutions and services will be even more important going forward. This is
Page 9 of 34
In this e-guide
IT Priorities 2017: Nordic
organisations to spend more
on cloud services
CIO interview: Alexandra
Drevenlid, Tieto
turns to cloud to keep up
with growth
What are CIOs doing about
the rise of blockchain?
CIOs must become hybrid IT
and digital leaders to avoid
becoming unfashionable
CIO Trends #4: Nordics
Eeva Haaramo, Nordic contributor
harvest, but to ensure its operational efficiency and growth, the company is
turning to cloud computing.
On its journey, the company has quickly gone from being reliant on an
asymmetric digital subscriber line (ADSL) to using fibre to connect to
infrastructure as a service (IaaS) from Amazon Web Services (AWS), for
example. It is also trying out other cloud-based applications, including
Microsoft Office 365.
The company is putting a wide range of applications into the cloud, including
its enterprise resource planning (ERP) tools.
Mattias Wistrand, chief
financial officer (CFO) at Kiviks Musteri
grow efficiently, and can do that better if we work in the cloud, both with the
Page 10 of 34
In this e-guide
IT Priorities 2017: Nordic
organisations to spend more
on cloud services
CIO interview: Alexandra
Drevenlid, Tieto
turns to cloud to keep up
with growth
What are CIOs doing about
the rise of blockchain?
CIOs must become hybrid IT
and digital leaders to avoid
becoming unfashionable
CIO Trends #4: Nordics
Wistrand says the cloud today offers the most flexible and cost-efficient
option for a small IT team to keep operations up to date. Kiviks will first test
this theory with a cloud-based and industry-specific ERP system
CloudSuite Food & Beverage which the company will migrate to later this
year.
Kiviks employs 200 people across three locations in Sweden. Every year, it
typically produces more than 100 million packages of ciders, juices, jams,
sauces and other fruit products from 70 varieties of apples grown in its
orchards. While it is a traditional business dating back to 1935, technology
plays an important part in managing its processes.
The cloud ERP implementation is a major step up from Kiviks current legacy
company has used since 1998. This long-term relationship with Infor was a
software environment meant being able to gain the cost and scalability
benefits of the cloud without the need for major retraining.
rapidly that for a small organisation with a lot of employees who have been
working with the same software for a long time, the impact of moving to a
Page 11 of 34
In this e-guide
IT Priorities 2017: Nordic
organisations to spend more
on cloud services
CIO interview: Alexandra
Drevenlid, Tieto
turns to cloud to keep up
with growth
What are CIOs doing about
the rise of blockchain?
CIOs must become hybrid IT
and digital leaders to avoid
becoming unfashionable
CIO Trends #4: Nordics
-of-the-box setup. While Kiviks
legacy system has offered full access for the company to do any
modifications, over the years it has made the system more difficult and
costly to upgrade. This is what Wistrand hopes to avoid with a standardised
system tailored for the food and beverages industry.
oud ERP is already 97% ready to deploy, it will not be
launched across the company until September 2017. The reason is simple:
the harvest season. Between March and August is the busiest season for
ng it.
The importance of asking questions early
Kiviks is currently configuring the ERP system in a test environment, which
was deployed in October 2016. But Wistrand has found that the biggest
challenges are not technical, as the interface is familiar to its users. Rather,
the challenges stem from mapping out and modernising processes honed
during years working with the legacy system.
Page 12 of 34
In this e-guide
IT Priorities 2017: Nordic
organisations to spend more
on cloud services
CIO interview: Alexandra
Drevenlid, Tieto
turns to cloud to keep up
with growth
What are CIOs doing about
the rise of blockchain?
CIOs must become hybrid IT
and digital leaders to avoid
becoming unfashionable
CIO Trends #4: Nordics
created in our process
the system. It is about ho
A migration of this scale can also cause major strain on a small organisation.
Currently around three-
40% of their time on the cloud project, which means time away from other
tasks.
management top and middle to be completely aware what the project is,
Moving to the cloud has represented a plunge into fairly unknown territory
advises anyone working with a small IT team to tap into expertise in their
business and private networks when considering major changes.
-study because it will be
Page 13 of 34
In this e-guide
IT Priorities 2017: Nordic
organisations to spend more
on cloud services
CIO interview: Alexandra
Drevenlid, Tieto
turns to cloud to keep up
with growth
What are CIOs doing about
the rise of blockchain?
CIOs must become hybrid IT
and digital leaders to avoid
becoming unfashionable
CIO Trends #4: Nordics
Cloud speed forward
If the ERP project restarted, Wistrand says he would take greater
consideration of the speed at which cloud technologies are evolving. In
particular, he notes this should be taken into account when negotiating
contracts.
rch 2016, and the field
has very much changed in just six months. What was impossible in March
ud plans move forward.
Microsoft Office 365 with selected users, as well as considering, among
others, moving its product information systems, production monitoring, and
invoice and document handling into the cloud.
We have a plan, but we have to look into the money bag to see how fast we
can move
Next article
Page 14 of 34
In this e-guide
IT Priorities 2017: Nordic
organisations to spend more
on cloud services
CIO interview: Alexandra
Drevenlid, Tieto
turns to cloud to keep up
with growth
What are CIOs doing about
the rise of blockchain?
CIOs must become hybrid IT
and digital leaders to avoid
becoming unfashionable
CIO Trends #4: Nordics
Mark Samuels, guest contributor
Blockchain is the latest, greatest hype to hit the IT industry. The concept
ing
machine going into overdrive, with assorted experts suggesting blockchain
will have a huge impact on business operations and information security
techniques.
At its simplest level, blockchain is the technology that underpins the digital
currency bitcoin. It is a digital ledger that can be programmed to record
financial transactions and data from various sources and objects. The ledger
is produced through mass collaboration and represents a single version of
the truth.
Gartner suggests the ability to store multiple transactions in one centralised
helping to
generate huge market interest. The technology is near the peak of
Hype Cycle for Emerging Technologies, despite the analyst suggesting it is
still five to 10 years from mainstream adoption.
Page 15 of 34
In this e-guide
IT Priorities 2017: Nordic
organisations to spend more
on cloud services
CIO interview: Alexandra
Drevenlid, Tieto
turns to cloud to keep up
with growth
What are CIOs doing about
the rise of blockchain?
CIOs must become hybrid IT
and digital leaders to avoid
becoming unfashionable
CIO Trends #4: Nordics
So what do CIOs think about blockchain, how are they analysing the
technology and how will it affect their organisations going forward?
Computer Weekly spoke to six CIOs, who gave their opinion on how to
approach blockchain and its potential impact on their businesses, both now
and in the longer term.
Create a single view
Capital One CIO Rob Harding said he had undertaken a fair amount of
personal research into the impact of blockchain. He said departments of his
bank around the world were also analysing the potential role of the
f the banking industry. But I
cycle. Blockchain needs to be deflated a bit and come down to a level where
people can take sensible action. You probably need a few more partnerships
Blockchain is often used to create a shared resource layer across multiple
parties. While the potential for external organisations to share and check
information represents one potential use case for blockchain, Harding said
he wondered whether businesses could benefit greatly from the application
of the technology within the enterprise, rather than across firewalls.
Page 16 of 34
In this e-guide
IT Priorities 2017: Nordic
organisations to spend more
on cloud services
CIO interview: Alexandra
Drevenlid, Tieto
turns to cloud to keep up
with growth
What are CIOs doing about
the rise of blockchain?
CIOs must become hybrid IT
and digital leaders to avoid
becoming unfashionable
CIO Trends #4: Nordics
ms
create a single customer view, it can be easy in some areas and hard in
others. I am intrigued about how executives can use blockchain within an
organisation.
is possible to create a system where all your systems both
contribute to and access a single ledger. If blockchain was used in this way,
it could help to solve a lot of the problems that CIOs find when they try to
Learn from early adopters
Mark Ridley, group technology officer at venture builder Blenheim Chalcot
blockchain will be an absolutely momentous technology and I think it will
crea
incredibly interested in blockchain. I think interest in the finance community
provides a really strong indicator of t
Ridley pointed to the first cross-border transaction between banks using
multiple blockchain applications, which took place last October. He
Page 17 of 34
In this e-guide
IT Priorities 2017: Nordic
organisations to spend more
on cloud services
CIO interview: Alexandra
Drevenlid, Tieto
turns to cloud to keep up
with growth
What are CIOs doing about
the rise of blockchain?
CIOs must become hybrid IT
and digital leaders to avoid
becoming unfashionable
CIO Trends #4: Nordics
conceded that the adoption of the technology would not necessarily be
rapid, but said the opportunities were boundless.
experts and industry leaders must address some of these structural issues
as developments in blockchain move forward.
across entire businesses. It could be a very powerful way to help transfer
digital information from one place to another and it could become the
Start experimenting
Camden Council interim CIO Omid Shiraji said bitcoin and blockchain
presented potentially exciting opportunities for CIOs looking to reform
public services. He pointed to the introduction of HullCoin, the local digital
currency launched by Hull City Council. Shiraji said Camden was exploring
how to make the most of developments related to blockchain.
linked to our drive to push as much as data as possible into the public
with services, too. The real reform
Page 18 of 34
In this e-guide
IT Priorities 2017: Nordic
organisations to spend more
on cloud services
CIO interview: Alexandra
Drevenlid, Tieto
turns to cloud to keep up
with growth
What are CIOs doing about
the rise of blockchain?
CIOs must become hybrid IT
and digital leaders to avoid
becoming unfashionable
CIO Trends #4: Nordics
can come from citizens and local businesses helping each other, and local
So what will those brokered implementations look like? For now, Shiraji is
-life applications for the
I want the wider
Shiraji and his colleagues are setting up a competition to see how
blockchain technology could be used to bring about change in the public
sector. The aim is to help solve real-life community problems, possibly using
local technical expertise in Camden.
can be difficult to establish a clear business case. But there are two reasons
for us getting involved now we have the data and basic infrastructure in
How does blockchain fit?
Matt Peers, CIO at legal firm Linklaters, recognises that blockchain and the
potential creation of smart contracts could have significant ramifications in
the legal sector. Such smart contracts would link into various ledgers and
provide awareness around which parties had signed up to what kinds of
Page 19 of 34
In this e-guide
IT Priorities 2017: Nordic
organisations to spend more
on cloud services
CIO interview: Alexandra
Drevenlid, Tieto
turns to cloud to keep up
with growth
What are CIOs doing about
the rise of blockchain?
CIOs must become hybrid IT
and digital leaders to avoid
becoming unfashionable
CIO Trends #4: Nordics
deal, he said. But it was important to put such significance in context, he
added.
legal firm
Peers pointed to the slow adoption of technology in related areas. He said
Linklaters was using technology from electronic signature specialist
DocuSign to help ensure the secure use of documents. The tool has helped
to boost employee productivity, but take-up of the technology has been
slower than Peers had anticipated.
It is a theme he expects to see repeated in other areas of advanced
might create significant change, but the adoption
-year horizon right now in
Understand its relevance
Chris White, CIO at Clyde & Co, is another legal CIO who is investigating the
potential role of blockchain. His firm ran a session about the technology at
its recent partner conference. The partners at the meeting analysed the
clients.
Page 20 of 34
In this e-guide
IT Priorities 2017: Nordic
organisations to spend more
on cloud services
CIO interview: Alexandra
Drevenlid, Tieto
turns to cloud to keep up
with growth
What are CIOs doing about
the rise of blockchain?
CIOs must become hybrid IT
and digital leaders to avoid
becoming unfashionable
CIO Trends #4: Nordics
White said the general feeling across the firm was that blockchain would
eventually have a significant influ
Much of the complexity related to the level of confusion about the
technology in the IT marketplace, he said.
erent definitions of blockchain, just like they do
over a period of time, people get a better understanding about what
blockchain is and its potential relevance to their organisat
The key for CIOs is to find ways to stay on top of emerging trends, including
dded.
Suppliers can help
Neil Moore, head of ICT at Hampshire Fire and Rescue Service, said he had
also started to investigate blockchain. Like many of his fellow IT leaders,
Moore is unsure about the technical implications and is looking for key
technology suppliers to take a lead in developments.
somet
Page 21 of 34
In this e-guide
IT Priorities 2017: Nordic
organisations to spend more
on cloud services
CIO interview: Alexandra
Drevenlid, Tieto
turns to cloud to keep up
with growth
What are CIOs doing about
the rise of blockchain?
CIOs must become hybrid IT
and digital leaders to avoid
becoming unfashionable
CIO Trends #4: Nordics
But Moore also recognises that blockchain could have a significant impact
At a more general level, Moore said the introduction of advanced
technologies such as blockchain was part of a continuing shift in the
change in approach, from defending a firewall around the edge of the
organisation to protect
could rampage through the datacentre. Now access is just a starting point
Next article
Page 22 of 34
In this e-guide
IT Priorities 2017: Nordic
organisations to spend more
on cloud services
CIO interview: Alexandra
Drevenlid, Tieto
turns to cloud to keep up
with growth
What are CIOs doing about
the rise of blockchain?
CIOs must become hybrid IT
and digital leaders to avoid
becoming unfashionable
CIO Trends #4: Nordics
Angelica Mari, associate editor
As organisations aim for digital transformation and debate the relevance and
role of IT decision makers, how can traditional CIOs deal with the threat of
becoming undesirable in the job market?
According to the 2016 CIO Survey by recruitment firm Harvey Nash and
consultancy KPMG, the proportion of organisations with chief digital officers
(CDOs) rose from 7% to 17%, implying that one in 10 firms hired a CDO in
2015. Appointments of CDOs stalled a little in 2016 down by 2% but
organisations are assigning increasing importance to the notion of a
dedicated digital leader separate to the CIO, and for some the trend is
irreversible.
Over the past two decades the emphasis in enterprise technology has
moved from managing back-office systems to positioning IT as the primary
means of delivering to, and communicating with, customers. Not all CIOs
were immediately up for the challenge or at least were perceived not to be
and new roles such as the chief data officer were created to provide
modern management capabilities.
Page 23 of 34
In this e-guide
IT Priorities 2017: Nordic
organisations to spend more
on cloud services
CIO interview: Alexandra
Drevenlid, Tieto
turns to cloud to keep up
with growth
What are CIOs doing about
the rise of blockchain?
CIOs must become hybrid IT
and digital leaders to avoid
becoming unfashionable
CIO Trends #4: Nordics
amid this identity crisis has caused a problem when
require, according to Ian Cohen, a former CIO and now digital advisor at the
Leading Edge Forum.
what digital means to them. Frankly, if an organisation has a CIO and is now
looking to replace that role with a CDO, it just means they had the wrong
role -
Dysfunctional results
Regardless of the motivation of organisations for hiring a CIO, or another
role such as a CDO, the uncertainty has damaged the CIO and the IT
department internally, according to Ben Booth, former CIO at polling firm
Ipsos Mori and now an interim IT leader, whose recent assignments included
IT and change director at the National Offender Management Service.
organisations, but led to fragmentation of resource, effort and expertise.
The result was often dysfunctional, and when the digital world was
Page 24 of 34
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IT Priorities 2017: Nordic
organisations to spend more
on cloud services
CIO interview: Alexandra
Drevenlid, Tieto
turns to cloud to keep up
with growth
What are CIOs doing about
the rise of blockchain?
CIOs must become hybrid IT
and digital leaders to avoid
becoming unfashionable
CIO Trends #4: Nordics
dependent on IT-
says.
Another problem, says Booth, is that many digital experts were not familiar
with the demands of cyber security and resilience, which made for flaky
systems. This has been corrected though, and CDOs, as well as CIOs, are
up to speed with digital realities, the result being a convergence back to a
single IT organisation a situation that has occurred at major government
departments such as the Home Office and the Department for Work and
Pensions.
Booth echoes the view that the skillset required from executives now
encompasses both digital and traditional IT so IT leaders need to
demonstrate capabilities across the board.
Fernando Birman, head of the digital office at Belgian chemical giant Solvay,
says the CIO and CDO briefs can be confusing in many companies. The
enterprise ambitions to achieve digital change have often associated that
objective with the CDO.
Page 25 of 34
In this e-guide
IT Priorities 2017: Nordic
organisations to spend more
on cloud services
CIO interview: Alexandra
Drevenlid, Tieto
turns to cloud to keep up
with growth
What are CIOs doing about
the rise of blockchain?
CIOs must become hybrid IT
and digital leaders to avoid
becoming unfashionable
CIO Trends #4: Nordics
and culture. The sectors that have a more aggressive profile and are more
subject to startup competition preferred to separate CIO and CDO roles,
leaving to the latter the challenge of blending into the business and finding
cloud and outsourcing becoming more intense, the role of the CIO as a
resource manager will continue to lose importance, with he or she eventually
In search of a hybrid
It is perhaps a matter of time until the CIO and CDO roles merge, but some
CIOs are not prepared to take on this double role yet, according to Simon
Gratton, former CDO at Zurich Insurance and Deloitte, and now an interim
executive.
ave a digital and data
mindset, which is a problem for companies looking to transition to a digital
operating model. Companies looking for significant change are generally
looking outside for a CIO/CDO hybrid, but in reality few of these individuals
exist,
Page 26 of 34
In this e-guide
IT Priorities 2017: Nordic
organisations to spend more
on cloud services
CIO interview: Alexandra
Drevenlid, Tieto
turns to cloud to keep up
with growth
What are CIOs doing about
the rise of blockchain?
CIOs must become hybrid IT
and digital leaders to avoid
becoming unfashionable
CIO Trends #4: Nordics
-house for their next CIO often believe that
digital is not needed across back-office systems when, in fact,
Tech leaders seeking opportunities in this new context need to increase
their digital and data thinking to be successful, but this varies, according to
Gratton. He says that in small and medium-sized companies a single
individual can handle the task, while larger businesses requir
Gratton says the recruitment of leaders who will be effective in a digital
context is more about culture than skillset. If corporate cultures and
operating models are adapted to embrace digital, rather than focusing on
internal politics around IT and digital, not only is success more likely, but will
also allow for skills to be cross-pollinated between the CIO and CDO
organisations.
threat to the CIO is a
digitally-averse culture. You cannot separate IT from digital transformation
as they need to go hand-in-
Achieving IT and digital convergence
The need for skills convergence between IT and digital becomes more
evident when speaking to recruiters who work with executives focused on
Page 27 of 34
In this e-guide
IT Priorities 2017: Nordic
organisations to spend more
on cloud services
CIO interview: Alexandra
Drevenlid, Tieto
turns to cloud to keep up
with growth
What are CIOs doing about
the rise of blockchain?
CIOs must become hybrid IT
and digital leaders to avoid
becoming unfashionable
CIO Trends #4: Nordics
both ends of the spectrum. According to Iain McKeand, director of the CIO
practice at recruitment firm Harvey Nash, companies are looking for CIOs
with expertise that encompasses digital, data, security and innovation, in
addition to the technology itself.
traditional skills required about five years ago around managing and
controlling the IT estate have become unfashionable and even undesirable
massive change programmes and will immediately move on to the next
assignment once they are done. They are hard to find and expensive, which
McKeand says CIOs transitioning to this new hybrid world realise not only
that they have to be more mobile geographically, but also they need to
become more marketable to find themselves suitable employment sooner
rather than later.
to be able to describe an interesting project they have been involved in, as
well as promote it via speaking engagements and by going to as many
Page 28 of 34
In this e-guide
IT Priorities 2017: Nordic
organisations to spend more
on cloud services
CIO interview: Alexandra
Drevenlid, Tieto
turns to cloud to keep up
with growth
What are CIOs doing about
the rise of blockchain?
CIOs must become hybrid IT
and digital leaders to avoid
becoming unfashionable
CIO Trends #4: Nordics
meeting exp
within digital transformation and what keeps organisations awake at night.
Next article
Page 29 of 34
In this e-guide
IT Priorities 2017: Nordic
organisations to spend more
on cloud services
CIO interview: Alexandra
Drevenlid, Tieto
turns to cloud to keep up
with growth
What are CIOs doing about
the rise of blockchain?
CIOs must become hybrid IT
and digital leaders to avoid
becoming unfashionable
CIO Trends #4: Nordics
Lis Evenstad, management editor
There is no doubt that effective collaboration in the workplace is beneficial
share information, dial into a video conference or quickly get in contact with
whoever you need are all key to a happy and productive workforce.
While it seems like an easy win, experts at the latest CW500 Club shared
their advice and lessons learned on the journey, showing that implementing
cloud solutions is not as straightforward as it looks.
Steve Mellors, collaboration programme manager at the Wellcome
Trust,
He said that although moving to the cloud and implementing new
collaboration tools could create a better work environment, the organisation
had to be ready for it.
going to be part of your infrastructure for the short term, or maybe the long
you are
Page 30 of 34
In this e-guide
IT Priorities 2017: Nordic
organisations to spend more
on cloud services
CIO interview: Alexandra
Drevenlid, Tieto
turns to cloud to keep up
with growth
What are CIOs doing about
the rise of blockchain?
CIOs must become hybrid IT
and digital leaders to avoid
becoming unfashionable
CIO Trends #4: Nordics
ed to
sort out, especially if this poor infrastructure has led to an unhappy
workforce and your customers have issues, you have infrastructure issues
Traditionally, IT has a poor history with this. The IT team will fiddle with stuff
over the weekend, users come in on Monday morning and everything has
changed.
desire to have this new stu
Just because people use apps such as Facebook, Dropbox and Skype in
Microsoft SharePoint and expect everyone to use it right away, he said.
Page 31 of 34
In this e-guide
IT Priorities 2017: Nordic
organisations to spend more
on cloud services
CIO interview: Alexandra
Drevenlid, Tieto
turns to cloud to keep up
with growth
What are CIOs doing about
the rise of blockchain?
CIOs must become hybrid IT
and digital leaders to avoid
becoming unfashionable
CIO Trends #4: Nordics
Differences in usage
The difference between users embracing mobile tools in their personal life
and in their work life is something Laura Bennett, head of digital
collaboration at the Parliamentary Digital Service, has also experienced. The
digital service covers all MPs and peers, as well as all the staff connected to
Parliament and constituency offices.
Bennett explained that an MP will have a personal phone and a
parliamentary iPad. But the MP may also use the phone for work purposes,
and this blurs the lines between what is a work device and what is a
personal device.
This means that the digital service will support the users, not the device, she
said. Despite that, the applications delivered on the iPad by the digital
service are often more complicated because they are sometimes bespoke
How much patience a person has when, for example, Facebook changes its
Page 32 of 34
In this e-guide
IT Priorities 2017: Nordic
organisations to spend more
on cloud services
CIO interview: Alexandra
Drevenlid, Tieto
turns to cloud to keep up
with growth
What are CIOs doing about
the rise of blockchain?
CIOs must become hybrid IT
and digital leaders to avoid
becoming unfashionable
CIO Trends #4: Nordics
which I mean expectations of uptime, warning of changes and the depth of
added.
The Parliamentary Digital Service began its transition to Office 365 in 2013,
but at the same time it also rolled out Office 2013. Because messages to
staff were poorly delivered, this meant users now correlate Office 365 with
difference to them. The only change they saw was the client though which
As the service is revisiting its Office 365 project, it is filling in the gaps that
were left the first time around.
The service has employed a growing team of user engagement specialists.
trained in change management and are there to focus on
Page 33 of 34
In this e-guide
IT Priorities 2017: Nordic
organisations to spend more
on cloud services
CIO interview: Alexandra
Drevenlid, Tieto
turns to cloud to keep up
with growth
What are CIOs doing about
the rise of blockchain?
CIOs must become hybrid IT
and digital leaders to avoid
becoming unfashionable
CIO Trends #4: Nordics
Shadow IT
According to research carried out by cloud application performance
firm VMTurbo, the emergence of shadow IT deployments is cited as a major
reason why more than half of companies claim not to have a formal cloud
strategy in place.
Both Mellors and Bennett have experienced the use of shadow IT in their
organisations. The Parliamentary Digital Service discovered that after
implementing Microsoft SharePoint, users were clearly taking other routes
because of a lack of engagement over how to use it.
Mellors.
The most interesting one was a team that decided they wanted an internet
That was the first sh
So how do you successfully implement mobile collaboration tools?
Page 34 of 34
In this e-guide
IT Priorities 2017: Nordic
organisations to spend more
on cloud services
CIO interview: Alexandra
Drevenlid, Tieto
turns to cloud to keep up
with growth
What are CIOs doing about
the rise of blockchain?
CIOs must become hybrid IT
and digital leaders to avoid
becoming unfashionable
CIO Trends #4: Nordics
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