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Functional Analysis
for
Entry Level Job Roles
in the IT-BPM
Industry – Software
Products (SPD) Sub-
sector
Submitted to:
IT- ITeS SSC
NASSCOM
Functional Analysis for the IT-BPM Industry
2
Acknowledgements
We would like to thank the entire NASSCOM leadership: Mr. Som Mittal, President; Mr. Lakshmi
Narayanan, Chairman, SSC NASSCOM; Ms. Sangeeta Gupta, Sr. VP; KS Vishwanathan, VP & Head of
Industry Relations; Ameet Nivsarkar, VP; Rajiv Vaishnav, VP; Rama Vedashree, VP for their strategic
leadership and support to this important project.
We are grateful to the officers of Ministry of Communications and Information Technology, Ministry of
Labor and Employment (MoLE), Prime Minister’s Office (PMO), and National Skills Development
Corporation (NSDC), who willingly provided us with relevant information and support required for this
report.
We are grateful to the members of the Project Board; Mr. Srikantan Moorthy-Infosys, Mr.
Kothandaraman Karunagaran-CSC, Mr. Vidyut Navelkar-TCS, Mr. Arjun R-HCL, and Mr. Anil Menon-IBM
for their continued support.
We would also like to thank Mr. Prabhunandayya Kotur from the IT Services sub-sector, Mr. KNS
Acharya, Mr. Ashok G. and Mr. S. Selvan from the ER&D sub-sector council, Mr. Ashish Garg and Ms.
Gauri Puri from the BPM sub-sector and Mr. Sanjy Basu from Software Products sub-sector for their
continued support.
We want to acknowledge the regular support received from other members of SSC NASSCOM team and
NASSCOM Research Team for providing us direction on undertaking the quantitative and qualitative
research required for this report.
We would also like to thank all NASSCOM member organisations, who provided inputs for preparation
of this report.
Last but not the least we want to thank the Accenture team for conducting this exhaustive piece of
research and preparing this report
Functional Analysis for the IT-BPM Industry
3
Table of Contents
Acknowledgements............................................................................................................................2
Table of Contents ...............................................................................................................................3
Executive Summary ............................................................................................................................5
Executive Summary ............................................................................................................................6
Objective of Functional Analysis and its role in NOS Development ......................................................8
Objective of Functional Analysis .........................................................................................................9
Objective of Functional Analysis Report ............................................................................................ 10
Functional Analysis as part of the NOS Development Process ............................................................ 11
Approach and Methodology for Functional Analysis ......................................................................... 23
Functional Analysis-Support Engineer ............................................................................................... 29
Functional Analysis- IP Executive ...................................................................................................... 33
Functional Analysis-Product Executive .............................................................................................. 37
Functional Analysis-Design Engineer ................................................................................................. 41
Functional Analysis- Software Developer .......................................................................................... 45
Functional Analysis-Media Developer ............................................................................................... 49
Functional Analysis-Technical Writer ................................................................................................ 53
Functional Analysis-Language Translator .......................................................................................... 57
Functional Analysis-Technical Support Executive - Non Voice ............................................................ 61
Functional Analysis-Technical Support Executive- Voice .................................................................... 65
Functional Analysis-Management Trainee ........................................................................................ 69
Functional Analysis-Market Research Associate ................................................................................ 73
Functional Analysis-Sales/Pre-Sales Executive .................................................................................. 77
Functional Analysis-Test Engineer ..................................................................................................... 81
Functional Analysis-Quality Assurance Engineer ............................................................................... 85
Functional Analysis-Engineer: Software Transition ............................................................................ 89
Functional Analysis-Communication Analyst ..................................................................................... 93
Functional Analysis-Engineer: Packaging ........................................................................................... 97
Generic Functions ................................................................................................................................. 101
Technical Functions for SPD Sub-sector ................................................................................................ 102
Annexure A: NVEQF level decsriptors ................................................................................................... 104
Functional Analysis for the IT-BPM Industry
4
Functional Analysis for the IT-BPM Industry
5
Executive Summary
Functional Analysis for the IT-BPM Industry
6
Executive Summary
The Indian IT- BPM Industry has made an unparalleled impact on the Indian economy with its far
reaching impact on socio - economic spheres including revenue growth, livelihood generation,
infrastructure development and social transformation. As the pioneer of IT- BPM services Industry in
the world, the impetus is to maintain and sustain this leadership position in the long run. A key initiative
in this regard will be the development and up skilling of talent so that the industry is able to uphold its
global leadership.
To up skill talent and have a more employable workforce, IT-ITeS SSC NASSCOM has taken on an
initiative to develop National Occupational Standards (NOS) for all entry level unique Job-roles in the IT-
BPM Industry. These NOS are being developed in close association with the key member companies in
the IT- BPM Industry and in the long term, will provide a foundation for skill development training and
certification programs.
The first step in the development of NOS is Occupational Analysis. It entails an industry scan and a
process of identification of the different occupations in the various sub-sectors. Occupational Analysis
was undertaken for the four sub-sectors within IT- BPM Industry. The sub-sectors are:
IT Services
Business Process Management
Engineering and R&D
Software Products
The Occupational Analysis led to the identification of 67 unique entry level Job-roles across the IT- BPM
industry for which Functional Analysis was conducted.
Functional Analysis is the main tool used to develop National Occupational Standards. It involves
analyzing areas of work and identifying the outcomes that people should achieve. A detailed functional
map allows us to establish the unique contribution of each occupational area - what makes it different
from all others. Functional Analysis contributes to the identification and development of possible NOS
titles.
The Functional Analysis report covers the Functional Analysis template for all 67 unique Job-roles
identified across the four sub-sectors in the IT- BPM Industry. It also includes the following for each of
the 67 unique Job-roles-
Methodology for Functional Analysis
Functional Mapping Pictorial Representation
Functional Mapping
Functional Analysis for the IT-BPM Industry
7
Structure of the Functional Analysis report
This document consists of the following sections:
Objective of Functional Analysis and its role in development of NOS: The objective and scope of
Functional Analysis and its role in NOS development is presented in this section.
Approach and Methodology: An overview of how the Functional Analysis has been conducted,
and links to other parts of the NOS development process is covered in this section.
About Functional Analysis: A brief description of the Functional Analysis – what it is, why it is
essential to the development of National Occupational Standards and how the results from
functional analysis will lead to the development of the NOS.
Functional Analysis for each of the four sub-sectors:
o IT Services
o Business Process Management
o Engineering and R&D
o Software Products
Functional Analysis for the IT-BPM Industry
8
Objective of Functional Analysis and its role in NOS Development
Objective of Functional Analysis
Objective of the Functional Analysis Report
Functional Analysis as part of the NOS Development Process
Approach and Methodology for Functional Analysis
Functional Analysis for the IT-BPM Industry
9
Objective of Functional Analysis
Functional Analysis is the main tool used to develop OS. NOS describe what individuals in any
occupation should be able to do, the standard they should achieve and the knowledge and
understanding they need. In order to develop OS, we need to analyse the area of work and identify the
functions that people perform.
Functional Analysis helps in identifying the tasks that an individual needs to perform as part of his/her
job. This helps in identifying the standard they should achieve and the knowledge they need – in other
words, the content of OS.
Functional Analysis for the IT-BPM Industry
10
Objective of Functional Analysis Report
The Functional Analysis report aims to map out the functions or unique tasks that exist for the 67
identified unique job-roles available at the Entry Level in the IT- BPM industry.
The Functional Analysis Report does:
Give an accurate and detailed separation of the functions which have to be carried out in order
to achieve the key purpose of the sub-sector
Identify key functions in the four sub-sectors
Highlight key functions / tasks for the identified 67 entry level Job-roles across the four sub-
sectors
Establish the unique contribution of each occupational area in a sub-sector
Limitations
The Functional Analysis does not:
Include quantitative analysis around number of professionals in each occupation- This will be
performed as part of next set of deliverables
List out the typical career paths for identified occupations – Instead, the Occupational Analysis
report lists out the career paths for the identified occupations and Job-roles.
Describe the Performance Criteria, Knowledge and Skills required for each job-role-These will be
defined while writing National Occupational Standards for entry level job-roles
Functional analysis for the IT- BPM Industry
11
Functional Analysis as part of the NOS Development Process
In the context of the project, the key outcome of the exercise is the identification of functions and tasks
for the ~67 unique-entry level job-roles for NOS will be developed. This has been represented in the
illustrative below.
Figure 1: Functional Analysis as Part of NOS Development Process
Using this framework three main stages were identified for the development of the National
Occupational Standards –
Functional Analysis for the
identified 67 Entry Level job-roles
QP for the identified 67 Entry
Level job-roles
Iden
tify
th
e 6
7 E
ntr
y Le
vel J
ob
R
ole
s th
rou
gh O
ccu
pat
ion
al
An
alys
is
Functional analysis for the IT- BPM Industry
12
Figure 2: Stages for Development of National Occupational Standards
Step 1: Occupational Analysis
Step 2: Functional Analysis
Step 3: Development of National Occupational Standards
Functional analysis for the IT- BPM Industry
13
Step 1: Occupational Analysis The development of occupational maps and career paths was a result of the occupational analysis that
involved in depth inputs from SMEs across the industry. These inputs were collected through an online
survey and through personal interviews with SMEs across the four sub-sectors. This has been explained
in detail below. The information collected for occupational analysis was used for developing the
functional maps for each of the four sub-sectors.
Occupational Analysis comprises of understanding the Job-roles in each sub-sector, developing
occupational maps and career paths with inputs from subject matter experts. Inputs from subject
matter experts helped identify the typical job-roles at the entry, middle, and leadership levels and
possible vertical and horizontal career paths within or outside the sub-sector.
The following activities were undertaken for Occupational Analysis:
Figure 3: Approach for Primary and Secondary Research for Occupational Analysis
Functional analysis for the IT- BPM Industry
14
Primary and secondary research was undertaken to understand typical job-roles existing in organisations
across the four sub-sectors of the IT- BPM industry. Key Job-roles were identified within each occupation
including the entry level Job-roles through a mixed approach involving primary, secondary research and
industry inputs and validations.
Personal Interviews were conducted with industry leaders and senior professionals in the IT- BPM
Industry. These included but were not limited to -
Industry and Business Leaders
HR Heads and their teams
o Recruitment Professionals
o Learning and Development Professionals
Key subject matter experts (SMEs) and business/line managers in the respective sub-sector
Using these inputs and inputs gathered in occupational analysis, the functional analysis was developed.
The following inputs gathered simultaneously while conducting occupational, analysis were also used for
functional analysis.
Information Gathered Occupational
Analysis
Functional Analysis
Identify Job-roles across levels
Gather Job Descriptions
Identify entry level Job-roles
Table 1: Summary of Inputs for Occupational and Functional Analysis
The summary of occupations, tracks and roles across the four sub- sectors presented below:
Total Occupations, Tracks and Roles
Total Occupations / Horizontals 48
Total Tracks 104
Total Unique Entry Level Job-roles 67
Total Unique Middle Level Job-roles 313
Total Unique Leadership Level Job-roles 130
Table 2: Summary of Occupations, tracks and Job-roles across the IT – BPM Industry
Functional analysis for the IT- BPM Industry
15
Summary of Key Occupations within each Sub-sector
The figure below indicates the key occupations identified in the each sub-sector. These are
differentiated on the basis of the unique skill-set requirement for each. Each occupation is further
divided into tracks to highlight the specializations that exist. . Details of the tracks and the unique entry
level job-roles have been indicated further on in the document.
These occupations, tracks, and unique job-roles exist in various organisations under different
nomenclature and level of detail. The list tries to establish a balance between detail and brevity while
defining these basic ‘distinct’ skill-sets.
Application Development
Application Deployment
Application Maintenance
Data Scientists
IT Consulting
IT Support services/Help desk
Infrastructure Management Services (IMS)
Information-Security
IT Services Management
Project/Program Management
Sales and Pre-sales
Solution Architecting
Testing and QA
IT Services (ITS)
Analytics
Customer Relationship Management
Editorial and Desktop Publishing
Finance and Accounting
Health Services
Human Resource Outsourcing
Knowledge Services - Research
Learning
Legal Services
Supply Chain Management (SCM)
Business Process Management (BPM)
Engineering Analysis
Hardware Development
Software Development
Product Engineering Design
Product Marketing
Product Manufacturing Support
Product Lifecycle Management
R&D
Software Testing
Hardware Testing
Quality Assurance & Engineering
Technical Documentation/Writing
Technical Support
Engineering and R&D (ERD)
Integration & Deployment
Legal
Product Documentation
Product Development and Delivery
Project/Program Management
Product Lifecycle Management
Product Research and Design
Product Packaging
Product Support
Sales & Marketing/ Business Development
Testing & Quality Assurance
Transition
Software Products (SPD)
Functional analysis for the IT- BPM Industry
16
Summary of Number of Job-roles within each Sub-sector
The figure below indicates the Job-roles identified at the entry level, middle level and the leadership
level across each of the four sub-sectors in the IT-BPM Industry. These are differentiated on the basis of
the unique skill-set requirement for each.
The next few pages will explain the unique entry level Job-roles for each identified occupation across the
four sub-sectors that we used for functional analysis.
13 unique ‘Occupations / Horizontals’
39 unique ‘Tracks’
17 unique Job roles at the Entry Level
91 unique Job roles at the Middle Level
25 unique Job roles at the Leadership
Level
10 unique ‘Occupations / Horizontals’
27 unique ‘Tracks’
16 unique Job roles at the Entry Level
111 unique Job roles at the Middle
Level
30 unique Job roles at the Leadership
Level
13 unique ‘Occupations / Horizontals’
15 unique ‘Tracks’
16 unique Job roles at the Entry Level
48 unique Job roles at the Middle Level
54 unique Job roles at the Leadership
Level
12 unique ‘Occupations / Horizontals’
23 unique ‘Tracks’
18 unique Job roles at the Entry Level
63 unique Job roles at the Middle
Level
21 unique Job roles at the Leadership
Level
Engineering and R&D (ERD) Software Products (SPD)
IT Services (ITS) Business Process Management (BPM)
Functional analysis for the IT- BPM Industry
17
IT Services Sub-sector: Summary of Occupations, Tracks and Entry Level Job-roles
Based on Industry research, the following Job-roles have been identified as unique Job-roles at the entry level:
Figure 4: IT Services Sub-sector: Summary of Occupations, Tracks and Entry Level Job Roles
Functional Analysis for the IT-BPM Industry
18
BPM Sub-sector: Summary of Occupations, Tracks and Entry Level Job-roles
Based on Industry research, the following job-roles have been identified as unique Job-roles at the entry level:
Figure 5: BPM Sub-sector: Summary of Occupations, Tracks and Entry Level Job-roles
Functional Analysis for the IT-BPM Industry
19
ER&D Sub-sector: Summary of Occupations, Tracks and Entry Level Job-roles
Based on industry research, the following Job-roles have been identified as unique Job-roles at the entry level:
Figure 7: ER&D Sub-sector: Summary of Occupations, Tracks and Entry Level Job Roles
Functional Analysis for the IT-BPM Industry
20
SPD Sub-sector: Summary of Occupations, Tracks and Entry Level Job-roles
Based on Industry research, the following Job-roles have been identified as Unique Job-roles at the entry level:
Figure 8: SPD Sub-sector: Summary of Occupations, Tracks and Entry Level Job Roles
Functional Analysis for the IT-BPM Industry
21
Step 2: Functional Analysis Functional Analysis helps in identifying the tasks that an individual needs to perform as part of his/her
job. This helps in identifying the standard they should achieve and the knowledge they need – in other
words, the content of OS. In the Occupational Analysis, key occupations were identified in each of the
four sub-sectors. These were differentiated on the basis of the unique skill-set requirement for each.
Each occupation was further divided into tracks to highlight the specializations that exist. For each of
these occupations unique entry level roles were identified. Using these unique 67 entry level Job-roles
across the four sub-sectors, functional analysis was conducted.
A sample functional map for an IT Services Helpdesk Attendant is shown below -
Figure 9: sample functional map for an IT Services Helpdesk Attendant
Functional Analysis for the IT- BPM Industry
22
Step 3: Development of National Occupational Standards
National Occupational Standards specify the standard of performance an individual must achieve when
carrying out a function in the workplace, together with the knowledge and understanding they need to
meet that standard consistently. Essentially NOS are benchmarks of good practice.
The outcome of Functional Analysis will feed into the next step viz. NOS development. For each NOS,
Performance (skills) and Knowledge criteria are identified by asking-
What are the activities in each NOS which are to be performed?’ (Performance/Skills)
What are the underpinning knowledge attributes which are to be understood to perform each
of above activities?’ (Knowledge Criteria)
These performance and skills will form a part of the Qualifications Pack (QP). A Qualifications Pack
contains a set of OS, educational qualifications, trainings and other requirements required for that
particular Job Role.
Functional Analysis for the IT-BPM Industry
23
Approach and Methodology for Functional Analysis
Approach and Methodology followed for Functional Analysis is highlighted in the figure below:
Figure 10: Approach and Methodology for Functional Analysis
Functional Analysis for the IT-BPM Industry
24
Step 1: Use Inputs from Occupational Analysis
The Indian IT- BPM industry has established itself as the pioneer with the range of services it offers, the
global customer base it serves and the numerous employment opportunities it has provided to the
workforce in India. It has received global recognition for its contribution as the growth engine for the
country and the sectors it services.
Occupational Analysis is the first step in the development of National Occupational Standards (NOS) for
any Industry or sector. It entails an industry scan and a process of identification of the different
occupations in the various Sub-sectors.
The objective of Occupational Analysis is to describe the main features and characteristics of an
occupation, sector, or Sub-sector. It provides a high-level overview of an occupation in terms of the
types of Job-roles that exist, workforce characteristics, key talent trends, and a review of available
education and training. This way, Occupational Analysis enables information on opportunities that exist
for progression through a career in a specific occupation.
As the first step for developing OS, Occupational Analysis was undertaken for the four Sub-sectors
within IT- BPM industry.
Figure 11: IT -BPM Industry - Four Sub-sectors
IT-BPM Industry
IT Services (ITS)
•Custom Application Development (CAD)
•Hardware Deployment and Support
•Software Deployment and Support
•Information Systems (IS) outsourcing
•IT Consulting
•System Integration
•Software Testing
•Network Consultation and Integration
•Education and Training
Business Process Management (BPM)
•Customer Interaction & Support (CIS)
•Finance & Accounting (F&A)
•Human Resource Management (HRM)
•Knowledge Services
•Procurement and Logistics
Engineering and R&D (ER&D)
•Engineering Services
•Embedded services
Software Products (SPD)
•Offshore Product Development
•On-shore Product Development
Functional Analysis for the IT-BPM Industry
25
Step 2: Create Functional Maps for all four Sub-sectors
Using the information collected and processed during the Occupational Analysis of the IT- BPM industry,
the project team conducted the Functional Analysis of each of the four sub-sectors in the IT-BPM
Industry.
Figure 12: Key Stages of Functional Analysis,
Creating Functional Maps involves analysing areas of work and identifying the outcomes that people
should achieve. Functions mean the activities a person is expected to do as part of their job. They must
have a clear purpose and outcome. Thinking about the outcomes of work activities, as well as the
processes that go into achieving such outcomes, is a key principle of functional analysis.
Due to the wide-ranging scope and complexity of the IT- BPM sector, functional analysis has been
carried out independently for its four sub-sectors and all 67 entry level roles within:
- IT Services (ITS)
- Software Products (SPD)
Step 1• Begin with a Key Purpose of the occupational area
Step 2
• Identify Functions (tasks)by asking – “What needs to happen to achieve the Key Purpose?”
Step 3
• Identify possible NOS titles by asking- “What needs to happen to achieve each Function?”
Functional Analysis for the IT-BPM Industry
26
- Engineering and R&D (ER&D)
- Business Process Management (BPM)
The number of levels of disaggregation in the functional map will depend on the size and nature of the
sector, occupation or area of work being analysed. Some parts of the functional map are disaggregated
to more levels than others to reach discrete functions that define unitized areas of competence required
to perform each entry level role.
Functional Analysis for the IT-BPM Industry
27
Step 3: Create Functional Maps for 67 Entry Level Job-roles in the four
Sub-sectors
Figure 13: Create Functional Analysis Documents for 67 Entry Level Job-roles in the Four Sub-sectors
The outcome of functional analysis is a ‘functional map’ which shows all the functions which need to be
carried out to achieve the key purpose. Using this functional map which identifies all the unique
functions required for each entry level role across the four sub-sectors, the functional analysis templates
have been developed for 67 entry level Job-roles.
The template describes in detail about each unique job role and what it entails, along with the sub-
sector it is categorized under. It explains the unique functions associated with this job role along with
the sub-functions.
These unique functions and sub functions detailing the competency and skill sets required for adequate
performance of each job will be further used as possible titles for writing the National Occupational
Standards.
National Occupational Standards (NOS) Development for IT- BPM Industry- SPD sub-sector
28
Functional
Analysis Report
for IT- BPM
Industry
Sub-sector –
Software
Products (SPD)
Functional Analysis for the IT- BPM Industry
29
Contents
1. Methodology for Functional Mapping
2. Functional Mapping (Pictorial)
3. Functional Mapping (Template)
Functional Analysis-Support Engineer
Why Functional Analysis?
Functional Analysis defines the nature of an occupation in a sector and the functions performed within it
Functional Analysis helps break down any area of work until the functions that individuals are expected to perform – in other words what people need to be able to do
Contact us:
IT-ITeS SSC NASSCOM
Email:
Functional Analysis, ‘Support Engineer’
SECTOR: IT- BPM
SUB-SECTOR: Software Products
OCCUPATION: Integration and Deployment
About the job role: Support Engineer is involved in development and implementation of
solutions and coordinating applications across the enterprise or its units/departments.
Support Engineers in this occupation are responsible for planning and managing project
related activities for the integration of new hardware and software to the client site as
well as migration to the desired platform.
About the sub-sector: Software Products are programs or code sets of any type,
commercially available through sale, lease, rental, or as a service. Packaged software
revenues typically include fees for initial and continued right-to-use packaged software
licenses. The IT Industry segment catering services to this area – through all or any of
the product lifecycles – is referred to as the Software Products sub-sector.
Introduction
Functional Analysis for the IT- BPM Industry
30
Methodology for Functional Analysis- Support Engineer
Items Alternate Acceptable
Usage Example
Sector Industry IT- BPM
Sub-sector NA Software Products
Occupation NA Integration and Deployment
Function
Job role Support Engineer
Ensure that hardware and software systems are fully
deployed, implemented and functioning.
Sub-function(s) 1) Manage self, work and colleagues
2) Use information to take decisions
3) Integrate and support product deployment and/or
migration
Tasks/OS
i. Manage your work to meet requirements
ii. Work effectively with colleagues
iii. Maintain a healthy, safe and secure working
environment
iv. Develop your knowledge, skills and competence
v. Provide data/information in standard formats
vi. Co-ordinate the deployment of software
products/applications
vii. Migrate data to upgraded version of software
applications
viii. Verify operational readiness for software
product/application deployment
ix. Install simpler software products/applications
Functional Analysis for the IT- BPM Industry
31
Manage your work to meet requirements
Key Purpose/
Function Sub-functions
What needs to happen to achieve the Key Purpose?
Tasks/Possible NOS
Specific Tasks/NOS mapping to the sub-function
Common Tasks/NOS mapping to the sub-function
Functional Mapping for Support Engineer (Pictorial)
***Note: A set of Tasks/ Possible NOS can be part of one or multiple Sub-functions. This means that a possible NOS or Task may appear under multiple Sub-functions.
Work effectively with colleagues
Maintain a healthy, safe and secure working environment
Develop your knowledge, skills and competence
Provide data/ information in standard formats
Install simpler software products/applications
Co-ordinate the deployment of software products/applications
Verify operational readiness for software product/application deployment
Migrate data to upgraded version of software applications
Use information to take decisions
Manage self, work and colleagues
Integrate and support product deployment and/or
migration
Ensure that hardware and
software systems are fully deployed, implemented and
functioning
What needs to happen to achieve each Sub-function?
Functional Analysis for the IT- BPM Industry
32
Functional Mapping for Support Engineer
Key Purpose of the Job/
Function Sub-functions Tasks/National Occupational Standards (NOS)
Ensure that hardware and
software systems are fully
deployed, implemented and
functioning
Manage self, work and
colleagues
i. SSC/ N 9001:
Manage your work to meet requirements
ii. SSC/ N 9002:
Work effectively with colleagues
iii. SSC/ N 9003:
Maintain a healthy, safe and secure
working environment
iv. SSC/ N 9005:
Develop your knowledge, skills and
competence
Use information to take
decisions
i. SSC/ N 9004:
Provide data/information in standard
formats
Integrate and support
product deployment
and/or migration
i. SSC/ N 0301:
Co-ordinate the deployment of software
products/applications
ii. SSC/ N 0302:
Migrate data to upgraded version of
software applications
iii. SSC/ N 0303:
Verify operational readiness for software
product/application deployment
iv. SSC/ N 0304:
Install simpler software
products/applications
Functional Analysis for the IT-BPM Industry
33
Contents
1. Methodology for Functional Mapping
2. Functional Mapping (Pictorial)
3. Functional Mapping (Template)
Functional Analysis- IP Executive
Why Functional Analysis?
Functional Analysis defines the nature of an occupation in a sector and the functions performed within it
Functional Analysis helps break down any area of work until the functions that individuals are expected to perform – in other words what people need to be able to do
Contact us:
IT- ITeS SSC NASSCOM
Email:
Functional Analysis, ‘Intellectual Property (IP) Executive’
SECTOR: IT- BPM
SUB-SECTOR: Software Products
OCCUPATION: Legal
About the job role: IP Executive is responsible for drafting and maintaining licensing and
commercial agreements to ensure protection of the company's intellectual
property/patent. He or She provides legal support for different business entities and
contribute towards molding the business strategy by highlighting the legal aspects of the
options being considered.
About the sub-sector: Software Products are programs or code sets of any type,
commercially available through sale, lease, rental, or as a service. Packaged software
revenues typically include fees for initial and continued right-to-use packaged software
licenses. The IT Industry segment catering services to this area – through all or any of
the product lifecycles – is referred to as the Software Products sub-sector.
Introduction
Functional Analysis for the IT-BPM Industry
34
Methodology for Functional Analysis- IP Executive
Items Alternate Acceptable
Usage Example
Sector Industry IT- BPM
Sub-sector NA Software Products
Occupation NA Legal
Function
Job role IP Executive:
Provide legal support for business entities and highlighting
legal aspects
Sub-function(s) 1) Manage self, work and colleagues
2) Use information to take decisions
3) Ensure software applications comply with legal and
regulatory requirements
Tasks/OS
i. Manage your work to meet requirements
ii. Work effectively with colleagues
iii. Maintain a healthy, safe and secure working
environment
iv. Develop your knowledge, skills and competence
v. Provide data/information in standard formats
vi. Research existing patents relating to software
products
vii. Complete patent applications for software products
under guidance
Functional Analysis for the IT-BPM Industry
35
Provide legal support for
business entities and highlighting
legal aspects
Manage your work to meet requirements
Key Purpose/
Function Sub-functions
What needs to happen to achieve the Key Purpose?
What needs to happen to achieve each Sub-function?
Tasks/Possible NOS
Specific Tasks/NOS mapping to the sub-function
Common Tasks/NOS mapping to the sub-function
Functional Mapping for IP Executive (Pictorial)
***Note: A set of Tasks/ Possible NOS can be part of one or multiple Sub-functions. This means that a possible NOS or Task may appear under multiple Sub-functions.
Use information to take decisions
Work effectively with colleagues
Maintain a healthy, safe and secure working environment
Develop your knowledge, skills and competence
Provide data/ information in standard formats
Complete patent applications for software products under guidance
Research existing patents relating to software products
Manage self, work and colleagues
Ensure software applications comply with
legal and regulatory requirements
Functional Analysis for the IT-BPM Industry
36
Functional Mapping for Associate: IP Executive
Key Purpose of the Job/
Function Sub-functions Tasks/National Occupational Standards (NOS)
Provide legal support for
business entities and
highlighting legal aspects
Manage self, work and
colleagues
i. SSC/ N 9001:
Manage your work to meet requirements
ii. SSC/ N 9002:
Work effectively with colleagues
iii. SSC/ N 9003:
Maintain a healthy, safe and secure
working environment
iv. SSC/ N 9005:
Develop your knowledge, skills and
competence
Use information to take
decisions
i. SSC/ N 9004:
Provide data/information in standard
formats
Ensure software
applications comply with
legal and regulatory
requirements
i. SSC/ N 6201:
Research existing patents relating to
software products
ii. SSC/ N 6202:
Complete patent applications for software
products under guidance
Functional Analysis for the IT-BPM Industry
37
Contents
1. Methodology for Functional Mapping
2. Functional Mapping (Pictorial)
3. Functional Mapping (Template)
Functional Analysis-Product Executive
Why Functional Analysis?
Functional Analysis defines the nature of an occupation in a sector and the functions performed within it
Functional Analysis helps break down any area of work until the functions that individuals are expected to perform – in other words what people need to be able to do
Contact us:
IT- ITeS SSC NASSCOM
Email:
Functional Analysis, ‘Product Executive’
SECTOR: IT- BPM
SUB-SECTOR: Software Products
OCCUPATION: Product Lifecycle Management
About the job role: Product Executives manage different versions/releases of products
and support customers. They handle the product through the entire lifecycle – from
inception to its phasing out – performing associated tasks with each phase.
About the sub-sector: Software Products are programs or code sets of any type,
commercially available through sale, lease, rental, or as a service. Packaged software
revenues typically include fees for initial and continued right-to-use packaged software
licenses. The IT Industry segment catering services to this area – through all or any of
the product lifecycles – is referred to as the Software Products sub-sector.
Introduction
Functional Analysis for the IT-BPM Industry
38
Methodology for Functional Analysis-Product Executive
Items Alternate Acceptable
Usage Example
Sector Industry IT- BPM
Sub-sector NA Software Products
Occupation NA Product Lifecycle Management
Function
Job role Product Executive
Manage the entire lifecycle of a product.
Sub-function(s) 1) Manage self, work and colleagues
2) Use information to take decisions
3) Manage product lifecycle
Tasks/OS
i. Manage your work to meet requirements
ii. Work effectively with colleagues
iii. Maintain a healthy, safe and secure working
environment
iv. Develop your knowledge, skills and competence
v. Provide data/information in standard formats
vi. Contribute to the design of software products and
applications
vii. Conduct marketing research and analysis for
products
Functional Analysis for the IT-BPM Industry
39
Manage your work to meet requirements
Key Purpose/
Function Sub-functions
What needs to happen to achieve the Key Purpose?
What needs to happen to achieve each Sub-function?
Tasks/Possible NOS
Specific Tasks/NOS mapping to the sub-function
Common Tasks/NOS mapping to the sub-function
Functional Mapping for Product Executive (Pictorial)
***Note: A set of Tasks/ Possible NOS can be part of one or multiple Sub-functions. This means that a possible NOS or Task may appear under multiple Sub-functions.
Work effectively with colleagues
Maintain a healthy, safe and secure working environment
Develop your knowledge, skills and competence
Provide data/ information in standard formats
Conduct marketing research and analysis for products
Contribute to the design of software products and applications
Manage the entire lifecycle of a
product.
Use information to take decisions
Manage self, work and colleagues
Manage product lifecycle
Functional Analysis for the IT-BPM Industry
40
Functional Mapping for Product Executive
Key Purpose of the Job/
Function Sub-functions Tasks/National Occupational Standards (NOS)
Manage the entire lifecycle
of a product.
Manage self, work and
colleagues
i. SSC/ N 9001:
Manage your work to meet requirements
ii. SSC/ N 9002:
Work effectively with colleagues
iii. SSC/ N 9003:
Maintain a healthy, safe and secure
working environment
iv. SSC/ N 9005:
Develop your knowledge, skills and
competence
Use information to take
decisions
i. SSC/ N 9004:
Provide data/information in standard
formats
Manage product lifecycle
i. SSC/ N 0501:
Contribute to the design of software
products and applications
ii. SSC/ N 4101:
Conduct marketing research and analysis
for products
Functional Analysis for the IT-BPM Industry
41
Contents
1. Methodology for Functional Mapping
2. Functional Mapping (Pictorial)
3. Functional Mapping (Template)
Functional Analysis-Design Engineer
Why Functional Analysis?
Functional Analysis defines the nature of an occupation in a sector and the functions performed within it
Functional Analysis helps break down any area of work until the functions that individuals are expected to perform – in other words what people need to be able to do
Contact us:
IT- ITeS SSC NASSCOM
Email:
Functional Analysis, ‘Design Engineer’
SECTOR: IT- BPM
SUB-SECTOR: Software Products
OCCUPATION: Product Research & Design About the job role: Design Engineers contribute during all aspects of software development lifecycles, including requirements analysis, design, implementation and testing. Their work involves conceptualizing and developing a product based on customer/market needs. About the sub-sector: Software Products are programs or code sets of any type,
commercially available through sale, lease, rental, or as a service. Packaged software
revenues typically include fees for initial and continued right-to-use packaged software
licenses. The IT Industry segment catering services to this area – through all or any of
the product lifecycles – is referred to as the Software Products sub-sector.
Introduction
Functional Analysis for the IT-BPM Industry
42
Methodology for Functional Analysis-Design Engineer
Items Alternate Acceptable
Usage Example
Sector Industry IT- BPM
Sub-sector NA Software Products
Occupation NA Product Research & Design
Function
Job role Design Engineer
Design software to meet the business process design and
application requirements.
Sub-function(s) 1) Manage self, work and colleagues
2) Use information to take decisions
3) Contribute to product module development
Tasks/OS
i. Manage your work to meet requirements
ii. Work effectively with colleagues
iii. Maintain a healthy, safe and secure working
environment
iv. Develop your knowledge, skills and competence
v. Provide data/information in standard formats
vi. Conduct marketing research and analysis for
products
vii. Contribute to the design of software products and
applications
viii.
Functional Analysis for the IT-BPM Industry
43
Manage your work to meet requirements
Key Purpose/
Function Sub-functions
What needs to happen to achieve the Key Purpose?
What needs to happen to achieve each Sub-function?
Tasks/Possible NOS
Specific Tasks/NOS mapping to the sub-function
Common Tasks/NOS mapping to the sub-function
Functional Mapping for Design Engineer (Pictorial)
***Note: A set of Tasks/ Possible NOS can be part of one or multiple Sub-functions. This means that a possible NOS or Task may appear under multiple Sub-functions.
Work effectively with colleagues
Maintain a healthy, safe and secure working environment
Develop your knowledge, skills and competence
Supply data and information in standard formats
Conduct marketing research and analysis for products
Contribute to the design of software products and applications
Design software to meet the business process design and
application requirements
Manage self, work and colleagues
Contribute to product module development
Use information to take decisions
Functional Analysis for the IT-BPM Industry
44
Functional Mapping for Design Engineer
Key Purpose of the Job/
Function Sub-functions Tasks/National Occupational Standards (NOS)
Design software to meet
the business process design
and application
requirements
Manage self, work and
colleagues
i. SSC/ N 9001:
Manage your work to meet requirements
ii. SSC/ N 9002:
Work effectively with colleagues
iii. SSC/ N 9003:
Maintain a healthy, safe and secure
working environment
iv. SSC/ N 9005:
Develop your knowledge, skills and
competence
Use information to take
decisions
i. SSC/ N 9004:
Provide data/information in standard
formats
Contribute to product
module development
i. SSC/ N 0501:
Contribute to the design of software
products and applications
ii. SSC/ N 4101:
Conduct marketing research and analysis
for products
Functional Analysis for the IT-BPM Industry
45
Contents
1. Methodology for Functional Mapping
2. Functional Mapping (Pictorial)
3. Functional Mapping (Template)
Functional Analysis- Software Developer
Why Functional Analysis?
Functional Analysis defines the nature of an occupation in a sector and the functions performed within it
Functional Analysis helps break down any area of work until the functions that individuals are expected to perform – in other words what people need to be able to do
Contact us:
IT- ITeS SSC NASSCOM
Email:
Functional Analysis, ‘Software Developer’
SECTOR: IT- BPM
SUB-SECTOR: Software Products
OCCUPATION: Product Development and Delivery
About the job role: Software Developers are responsible for developing software
applications as well as enhancements to existing packaged applications as part of the
development of a software product. They use specialized knowledge of software
programming languages, software integration and delivery platforms to build Software
Products and deliver business solutions. The job also involves application enhancement,
debugging, maintenance and documentation
About the sub-sector: Software Products are programs or code sets of any type,
commercially available through sale, lease, rental, or as a service. Packaged software
revenues typically include fees for initial and continued right-to-use packaged software
licenses. The IT Industry segment catering services to this area – through all or any of
the product lifecycles – is referred to as the Software Products sub-sector.
Introduction
Functional Analysis for the IT-BPM Industry
46
Methodology for Functional Analysis- Software Developer
Items Alternate Acceptable
Usage Example
Sector Industry IT- BPM
Sub-sector NA Software Products
Occupation NA Product Development and Delivery
Function
Job role Software Developer
Build Software Products and deliver business solutions.
Sub-function(s) 1) Manage self, work and colleagues
2) Use information to take decisions
3) Develop software applications to meet technical
specifications
Tasks/OS
i. Manage your work to meet requirements
ii. Work effectively with colleagues
iii. Maintain a healthy, safe and secure working
environment
iv. Develop your knowledge/ skills and competence
v. Provide data/ information in standard formats
vi. Develop software code to specification
Functional Analysis for the IT-BPM Industry
47
Build Software Products and
deliver business solutions
Manage your work to meet requirements
Key Purpose/
Function Sub-functions
What needs to happen to achieve the Key Purpose?
What needs to happen to achieve each Sub-function?
Tasks/Possible NOS
Specific Tasks/NOS mapping to the sub-function
Common Tasks/NOS mapping to the sub-function
***Note: A set of Tasks/ Possible NOS can be part of one or multiple Sub-functions. This means that a possible NOS or Task may appear under multiple Sub-functions.
Work effectively with colleagues
Maintain a healthy, safe and secure working environment
Develop your knowledge, skills and competence
Provide data/information in standard formats
Develop software code to specification
Manage self, work and colleagues
Use information to take decisions
Develop software applications to meet
technical specifications
Functional Mapping for Software Developer (Pictorial)
Functional Analysis for the IT-BPM Industry
48
Functional Mapping for Software Developer
Key Purpose of the Job/
Function Sub-functions Tasks/National Occupational Standards (NOS)
Build Software Products
and deliver business
solutions
Manage self, work and
colleagues
i. SSC/ N 9001:
Manage your work to meet requirements
ii. SSC/ N 9002:
Work effectively with colleagues
iii. SSC/ N 9003:
Maintain a healthy, safe and secure
working environment
iv. SSC/ N 9005:
Develop your knowledge, skills and
competence
Use information to take
decisions
i. SSC/ N 9004:
Provide data/information in standard
formats
Develop software
applications to meet
technical specifications
i. SSC/ N 0502:
Develop software code to specification
Functional Analysis for the IT-BPM Industry
49
Contents
1. Methodology for Functional Mapping
2. Functional Mapping (Pictorial)
3. Functional Mapping (Template)
Functional Analysis-Media Developer
Why Functional Analysis?
Functional Analysis defines the nature of an occupation in a sector and the functions performed within it
Functional Analysis helps break down any area of work until the functions that individuals are expected to perform – in other words what people need to be able to do
Contact us:
IT- ITeS SSC NASSCOM
Email:
Functional Analysis, ‘Media Developer’
SECTOR: IT- BPM
SUB-SECTOR: Software Products
OCCUPATION: Product Development and Delivery
About the job role: Media Developers are responsible for designing and improving the
look and feel, functionality and graphic appeal of the developed application. These may
work standalone or along with application/functional developers to improve the
aesthetics of the application being developed.
About the sub-sector: Software Products are programs or code sets of any type,
commercially available through sale, lease, rental, or as a service. Packaged software
revenues typically include fees for initial and continued right-to-use packaged software
licenses. The IT Industry segment catering services to this area – through all or any of
the product lifecycles – is referred to as the Software Products sub-sector.
Introduction
Functional Analysis for the IT-BPM Industry
50
Methodology for Functional Analysis- Media Developer
Items Alternate Acceptable
Usage Example
Sector Industry IT- BPM
Sub-sector NA Software Products
Occupation NA Product Development and Delivery
Function
Job role Media Developer
Improve and enhance the aesthetics of the application
being developed by adding media content
Sub-function(s) 1) Manage self, work and colleagues
2) Use information to take decisions
3) Enhance the functionality, usability and
attractiveness of software applications
Tasks/OS
i. Manage your work to meet requirements
ii. Work effectively with colleagues
iii. Maintain a healthy, safe and secure working
environment
iv. Develop knowledge, skills and competence
required for your job
v. Provide data/information in standard formats
vi. Contribute to the design of software products and
applications
vii. Develop media content and graphic designs for
software products and applications
Functional Analysis for the IT-BPM Industry
51
Improve and enhance the
aesthetics of the application being
developed by adding media
content
Manage your work to meet requirements
Key Purpose/
Function Sub-functions
What needs to happen to achieve the Key Purpose?
What needs to happen to achieve each Sub-function?
Tasks/Possible NOS
Specific Tasks/NOS mapping to the sub-function
Common Tasks/NOS mapping to the sub-function
Functional Mapping for Media Developer (Pictorial)
***Note: A set of Tasks/ Possible NOS can be part of one or multiple Sub-functions. This means that a possible NOS or Task may appear under multiple Sub-functions.
Work effectively with colleagues
Maintain a healthy, safe and secure working environment
Develo your knowledge, skills and competence for your job
Provide data/ information in standard formats
Develop media content and graphic designs for software products and applications
Manage self, work and colleagues
Use information to take decisions
Enhance the functionality, usability and attractiveness of software applications
Contribute to the design of software products and applications
Functional Analysis for the IT-BPM Industry
52
Functional Mapping for Media Developer
Key Purpose of the Job/
Function Sub-functions Tasks/National Occupational Standards (NOS)
Improve and enhance the
aesthetics of the application
being developed by adding
media content
Manage self, work and
colleagues
i. SSC/ N 9001:
Manage your work to meet requirements
ii. SSC/ N 9002:
Work effectively with colleagues
iii. SSC/ N 9003:
Maintain a healthy, safe and secure
working environment
iv. SSC/ N 9005:
Develop the knowledge and skills and
competence
Use information to take
decisions
i. SSC/ N 9004:
Provide data/information in standard
formats
Enhance the functionality,
usability and attractiveness
of software applications
i. SSC/ N 0501:
Contribute to the design of software
products and applications
ii. SSC/ N 0503:
Develop media content and graphic
designs for software products and
applications
Functional Analysis for the IT-BPM Industry
53
Contents
1. Methodology for Functional Mapping
2. Functional Mapping (Pictoria)
3. Functional Mapping (Template)
Functional Analysis-Technical Writer
Why Functional Analysis?
Functional Analysis defines the nature of an occupation in a sector and the functions performed within it
Functional Analysis helps break down any area of work until the functions that individuals are expected to perform – in other words what people need to be able to do
Contact us:
IT- ITeS SSC NASSCOM
Email:
Functional Analysis, ‘Technical Writer’
SECTOR: IT- BPM
SUB-SECTOR: Software Products
OCCUPATION: Product Documentation
About the job role: Technical Writers work using software like Adobe Captivate to
create job aids and other technical documents highlighting specifications and usability
features of the applications developed.
They provide product development, design and marketing documentation support.
About the sub-sector: Software Products are programs or code sets of any type,
commercially available through sale, lease, rental, or as a service. Packaged software
revenues typically include fees for initial and continued right-to-use packaged software
licenses. The IT Industry segment catering services to this area – through all or any of
the product lifecycles – is referred to as the Software Products sub-sector.
Introduction
Functional Analysis for the IT-BPM Industry
54
Methodology for Functional Analysis-Technical Writer
Items Alternate Acceptable
Usage Example
Sector Industry IT- BPM
Sub-sector NA Software Products
Occupation NA Product Documentation
Function
Job role Technical Writer:
Provide product development, design and marketing
documentation support
Sub-function(s) 1) Manage self, work and colleagues
2) Use information to take decisions
3) Develop documentation, help tools and training
materials to support applications
Tasks/OS
i. Manage your work to meet requirements
ii. Work effectively with colleagues
iii. Maintain a healthy, safe and secure working
environment
iv. Develop knowledge, skills and competence
required for your job
v. Provide data/information in standard formats
vi. Create documents to support the deployment and
use of software products/applications
Functional Analysis for the IT-BPM Industry
55
Manage your work to meet requirements
Key Purpose/
Function Sub-functions
What needs to happen to achieve the Key Purpose?
What needs to happen to achieve each Sub-function?
Tasks/Possible NOS
Specific Tasks/NOS mapping to the sub-function
Common Tasks/NOS mapping to the sub-function
Functional Mapping for Technical Writer (Pictorial)
***Note: A set of Tasks/ Possible NOS can be part of one or multiple Sub-functions. This means that a possible NOS or Task may appear under multiple Sub-functions.
Work effectively with colleagues
Maintain a healthy, safe and secure working environment
Develop the knowledge, skills and competence required for your job
Provide data/ information in standard formats
Create documents to support the deployment and use of software products/applications
Manage self, work and colleagues
Use information to take decisions
Develop documentation, help tools and training materials to support applications
Provide product development,
design and marketing
documentation support
Functional Analysis for the IT-BPM Industry
56
Functional Mapping for Technical Writer
Key Purpose of the Job/
Function Sub-functions Tasks/National Occupational Standards (NOS)
Provide product
development, design and
marketing documentation
support
Manage self, work and
colleagues
i. SSC/ N 9001:
Manage your work to meet requirements
ii. SSC/ N 9002:
Work effectively with colleagues
iii. SSC/ N 9003:
Maintain a healthy, safe and secure
working environment
iv. SSC/ N 9005:
Develop the knowledge, skills and
competence
Use information to take
decisions
i. SSC/ N 9004:
Provide data/information in standard
formats
Develop documentation,
help tools and training
materials to support
applications
i. SSC/ N 0505:
Create documents to support the
deployment and use of software
products/applications
Functional Analysis for the IT-BPM Industry
57
Contents
1. Methodology for Functional Mapping
2. Functional Mapping (Pictorial)
3. Functional Mapping (Template)
Functional Analysis-Language Translator
Why Functional Analysis?
Functional Analysis defines the nature of an occupation in a sector and the functions performed within it
Functional Analysis helps break down any area of work until the functions that individuals are expected to perform – in other words what people need to be able to do
Contact us:
IT- ITeS SSC NASSCOM
Email:
Functional Analysis, ‘Language Translator’
SECTOR: IT- BPM
SUB-SECTOR: Software Products
OCCUPATION: Product Documentation
About the job role: Language Translator roles are responsible for translating software
into different languages that end-users may be well-versed with. These extend beyond
regular Language Translatorroles as they require understanding of the software
languages and platforms.
About the sub-sector: Software Products are programs or code sets of any type,
commercially available through sale, lease, rental, or as a service. Packaged software
revenues typically include fees for initial and continued right-to-use packaged software
licenses. The IT Industry segment catering services to this area – through all or any of
the product lifecycles – is referred to as the Software Products sub-sector.
Introduction
Functional Analysis for the IT-BPM Industry
58
Methodology for Functional Analysis-Language Translator
Items Alternate Acceptable
Usage Example
Sector Industry IT- BPM
Sub-sector NA IT Services
Occupation NA Product Documentation
Function
Job role Language Translator:
Translate codes in multiple end languages
Sub-function(s) 1) Manage self, work and colleagues
2) Use information to take decisions
3) Localize contents of the developed application
Tasks/OS
i. Manage your work to meet requirements
ii. Work effectively with colleagues
iii. Maintain a healthy, safe and secure working
environment
iv. Develop the knowledge, skills and competence
required for your job
v. Provide data/information in standard formats
vi. Contribute to customization of software
products/applications
Functional Analysis for the IT-BPM Industry
59
Manage your work to meet requirements
Key Purpose/
Function Sub-functions
What needs to happen to achieve the Key Purpose?
What needs to happen to achieve each Sub-function?
Tasks/Possible NOS
Specific Tasks/NOS mapping to the sub-function
Common Tasks/NOS mapping to the sub-function
Functional Mapping for Language Language
Translator(Pictorial)
***Note: A set of Tasks/ Possible NOS can be part of one or multiple Sub-functions. This means that a possible NOS or Task may appear under multiple Sub-functions.
Work effectively with colleagues
Maintain a healthy, safe and secure working environment
Develop the knowledge, skills and competence required for your job
Provide data/ information in standard formats
Translate codes in multiple end
languages
Manage self, work and colleagues
Use information to take decisions
Localize contents of the developed application
Contribute to translation/ localization of software applications and interfaces
Functional Analysis for the IT-BPM Industry
60
Functional Mapping for Language Translator
Key Purpose of the Job/
Function Sub-functions Tasks/National Occupational Standards (NOS)
Translate codes in multiple
end languages
Manage self, work and
colleagues
i. SSC/ N 9001:
Manage your work to meet requirements
ii. SSC/ N 9002:
Work effectively with colleagues
iii. SSC/ N 9003:
Maintain a healthy, safe and secure
working environment
iv. SSC/ N 9005:
Develop your knowledge, skills and
competence
Use information to take
decisions
i. SSC/ N 9004:
Provide data/information in standard
formats
Localize contents of the
developed application
i. SSC/ N 0504:
Contribute to customization of software
products/applications
Functional Analysis for the IT-BPM Industry
61
Contents
1. Methodology for Functional Mapping
2. Functional Mapping (Pictorial)
3. Functional Mapping (Template)
Functional Analysis-Technical Support Executive - Non Voice
Why Functional Analysis?
Functional Analysis defines the nature of an occupation in a sector and the functions performed within it
Functional Analysis helps break down any area of work until the functions that individuals are expected to perform – in other words what people need to be able to do
Contact us:
IT- ITeS SSC NASSCOM
Email:
Functional Analysis, ‘Technical Support Executive-Non Voice’
SECTOR: IT- BPM
SUB-SECTOR: Software Products
OCCUPATION: Product Support
About the job role: Technical Support Executive - Non Voice has to provide remote
maintenance support to customers the organization. IT Support Services professionals
provide system level support on multi-user operating systems, hardware and software
tools, including installation, configuration, maintenance and support of these systems.
He / She performs query resolution and customer care over web-chat or email.
About the sub-sector: Software Products are programs or code sets of any type,
commercially available through sale, lease, rental, or as a service. Packaged software
revenues typically include fees for initial and continued right-to-use packaged software
licenses. The IT Industry segment catering services to this area – through all or any of
the product lifecycles – is referred to as the Software Products sub-sector.
Introduction
Functional Analysis for the IT-BPM Industry
62
Methodology for Functional Analysis-Technical Support Executive – Non Voice
Items Alternate Acceptable
Usage Example
Sector Industry IT- BPM
Sub-sector NA Software Products
Occupation NA Product Support
Function
Job role Engineer Technical Support-
Provide IT related support to the end-users within or
outside the organization, including responding to
automated requests and query resolution.
Sub-function(s) 1) Manage self, work and colleagues
2) Use information to take decisions
3) Provide remote support for software applications
Tasks/OS
i. Manage your work to meet requirements
ii. Work effectively with colleagues
iii. Maintain a healthy, safe and secure working
environment
iv. Develop the knowledge, skills and competence
required for your job
v. Provide data/ information in standard formats
vi. Deal remotely with basic IT service
requests/incidents-non voice
Functional Analysis for the IT-BPM Industry
63
Manage your work to meet requirements
Key Purpose/
Function Sub-functions
What needs to happen to achieve the Key Purpose?
What needs to happen to achieve each Sub-function?
Tasks/Possible NOS
Specific Tasks/NOS mapping to the sub-function
Common Tasks/NOS mapping to the sub-function
Functional Mapping for Technical Support Executive – Non Voice (Pictorial)
***Note: A set of Tasks/ Possible NOS can be part of one or multiple Sub-functions. This means that a possible NOS or Task may appear under multiple Sub-functions.
Work effectively with colleagues
Maintain a healthy, safe and secure working environment
Develop the knowledge, skills and competence required for your job
Provide data/ information in standard formats
Manage self, work and colleagues
Use information to take decisions
Provide remote support for software applications
Deal remotely with basic IT service requests/incidents-non voice
Provide IT related support to the
end-users within or outside the organization,
including responding to
automated requests and
query resolution
Functional Analysis for the IT-BPM Industry
64
Functional Mapping for Engineer Technical Support Executive – Non Voice
Key Purpose of the Job/
Function Sub-functions Tasks/National Occupational Standards (NOS)
Provide IT related support
to the end-users within or
outside the organization,
including responding to
automated requests and
query resolution.
Manage self, work and
colleagues
i. SSC/ N 9001:
Manage your work to meet requirements
ii. SSC/ N 9002:
Work effectively with colleagues
iii. SSC/ N 9003:
Maintain a healthy, safe and secure
working environment
iv. SSC/ N 9005:
Develop your knowledge, skills and
competence
Use information to take
decisions
i. SSC/ N 9004:
Provide data/information in standard
formats
Provide remote support for
software applications
i. SSC/ N 7201:
Deal remotely with basic IT service
requests/incidents-non voice
Functional Analysis for the IT- BPM Industry
65
Contents
1. Methodology for Functional Mapping
2. Functional Mapping (Pictorial)
3. Functional Mapping (Template)
Functional Analysis-Technical Support Executive- Voice
Why Functional Analysis?
Functional Analysis defines the nature of an occupation in a sector and the functions performed within it
Functional Analysis helps break down any area of work until the functions that individuals are expected to perform – in other words what people need to be able to do
Contact us:
IT- ITeS SSC NASSCOM
Email:
Functional Analysis, ‘Technical Support Executive - Voice’
SECTOR: IT- BPM
SUB-SECTOR: Software Products
OCCUPATION: Product Support
About the job role: Technical Support Executive - Voice has to provide remote
maintenance support to customers the organization. IT Support Services professionals
provide system level support on multi-user operating systems, hardware and software
tools, including installation, configuration, maintenance and support of these systems.
They manage and resolve client queries/issues primarily through telephonic calls. They
are required to resolve the queries/direct unresolved queries to the appropriate group.
About the sub-sector: Software Products are programs or code sets of any type,
commercially available through sale, lease, rental, or as a service. Packaged software
revenues typically include fees for initial and continued right-to-use packaged software
licenses. The IT Industry segment catering services to this area – through all or any of
the product lifecycles – is referred to as the Software Products sub-sector.
Introduction
Functional Analysis for the IT- BPM Industry
66
Methodology for Functional Analysis-Technical Support Executive – Voice
Items Alternate Acceptable
Usage Example
Sector Industry IT- BPM
Sub-sector NA Software Products
Occupation NA Product Support
Function
Job role Technical Support Executive - Voice:
Manage and resolve client queries/issues primarily through
telephonic calls
Sub-function(s) 1) Manage self, work and colleagues
2) Use information to take decisions
3) Provide remote support for software applications
Tasks/OS
i. Manage your work to meet requirements
ii. Work effectively with colleagues
iii. Maintain a healthy, safe and secure working
environment
iv. Develop the knowledge, skills and competence
required for your job
v. Provide data/ information in standard formats
vi. Deal remotely with basic IT service
requests/incidents-voice
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Manage your work to meet requirements
Key Purpose/
Function Sub-functions
What needs to happen to achieve the Key Purpose?
What needs to happen to achieve each Sub-function?
Tasks/Possible NOS
Specific Tasks/NOS mapping to the sub-function
Common Tasks/NOS mapping to the sub-function
Functional Mapping for Technical Support Executive – Voice (Pictorial)
***Note: A set of Tasks/ Possible NOS can be part of one or multiple Sub-functions. This means that a possible NOS or Task may appear under multiple Sub-functions.
Work effectively with colleagues
Maintain a healthy, safe and secure working environment
Develop the knowledge, skills and competence required for your job
Provide data/ information in standard formats
Deal remotely with basic IT service requests/incidents-voice
Manage and resolve client queries/issues
primarily through telephonic calls
Manage self, work and colleagues
Use information to take decisions
Provide remote support for software applications
Functional Analysis for the IT- BPM Industry
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Functional Mapping for Technical Support Executive – Voice
Key Purpose of the Job/
Function Sub-functions Tasks/National Occupational Standards (NOS)
Manage and resolve client
queries/issues primarily
through telephonic calls
Manage self, work and
colleagues
i. SSC/ N 9001:
Manage your work to meet requirements
ii. SSC/ N 9002:
Work effectively with colleagues
iii. SSC/ N 9003:
Maintain a healthy, safe and secure
working environment
iv. SSC/ N 9005:
Develop your knowledge, skills and
competence
Use information to take
decisions
i. SSC/ N 9004:
Provide data/information in standard
formats
Provide remote support for
software applications
i. SSC/ N 7301:
Deal remotely with basic IT service
requests/incidents-voice
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Contents
1. Methodology for Functional Mapping
2. Functional Mapping (Pictorial)
3. Functional Mapping (Template)
Functional Analysis-Management Trainee
Why Functional Analysis?
Functional Analysis defines the nature of an occupation in a sector and the functions performed within it
Functional Analysis helps break down any area of work until the functions that individuals are expected to perform – in other words what people need to be able to do
Contact us:
IT- ITeS SSC NASSCOM
Email:
Functional Analysis, ‘Management Trainee’
SECTOR: IT- BPM
SUB-SECTOR: Software Products
OCCUPATION: Sales and Marketing/ Business Development
About the job role: Management Trainees involved in assisting supervisors in
preparation and presentation of research reports and other market data in existing
formats.
About the sub-sector: Software Products are programs or code sets of any type,
commercially available through sale, lease, rental, or as a service. Packaged software
revenues typically include fees for initial and continued right-to-use packaged software
licenses. The IT Industry segment catering services to this area – through all or any of
the product lifecycles – is referred to as the Software Products sub-sector.
Introduction
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70
Methodology for Functional Analysis- Management Trainee
Items Alternate Acceptable
Usage Example
Sector Industry IT- BPM
Sub-sector NA Software Products
Occupation NA Sales and Marketing/ Business Development
Function
Job role Management Trainees
Assist supervisors in preparation and presentation of
research reports and other market data in existing formats.
Sub-function(s) 1) Manage self, work and colleagues
2) Use information to take decisions
3) Support primary and secondary research for
products
Tasks/OS
i. Manage your work to meet requirements
ii. Work effectively with colleagues
iii. Maintain a healthy, safe and secure working
environment
iv. Develop your knowledge, skills and competence
v. Provide data/information in standard formats
vi. Create documents for knowledge sharing
vii. Conduct marketing research and analysis for
products
Functional Analysis for the IT-BPM Industry
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Manage your work to meet requirements
Key Purpose/
Function Sub-functions
What needs to happen to achieve the Key Purpose?
What needs to happen to achieve each Sub-function?
Tasks/Possible NOS
Specific Tasks/NOS mapping to the sub-function
Common Tasks/NOS mapping to the sub-function
Functional Mapping for Management Trainee (Pictorial)
***Note: A set of Tasks/ Possible NOS can be part of one or multiple Sub-functions. This means that a possible NOS or Task may appear under multiple Sub-functions.
Work effectively with colleagues
Maintain a healthy, safe and secure working environment
Develop your knowledge, skills and competence
Assist supervisors in
preparation and presentation of research reports
and other market data in
existing formats.
Manage self, work and colleagues
Use information to take decisions
Supply data and information in standard formats
Support primary and secondary research for
products
Create documents for knowledge sharing
Conduct marketing research and analysis for products
Functional Analysis for the IT-BPM Industry
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Functional Mapping for Management Trainee
Key Purpose of the Job/
Function Sub-functions Tasks/National Occupational Standards (NOS)
Assist supervisors in
preparation and
presentation of research
reports and other market
data in existing formats.
Manage self, work and
colleagues
i. SSC/ N 9001:
Manage your work to meet requirements
ii. SSC/ N 9002:
Work effectively with colleagues
iii. SSC/ N 9003:
Maintain a healthy, safe and secure
working environment
iv. SSC/ N 9005:
Develop your knowledge, skills and
competence
Use information to take
decisions
i. SSC/ N 9004:
Provide data/information in standard
formats
Support primary and
secondary research for
products
i. SSC/ N 0703:
Create documents for knowledge sharing
ii. SSC/ N 4101:
Conduct marketing research and analysis
for products
Functional Analysis for the IT-BPM Industry
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Contents
1. Methodology for Functional Mapping
2. Functional Mapping (Pictorial)
3. Functional Mapping (Template)
Functional Analysis-Market Research Associate
Why Functional Analysis?
Functional Analysis defines the nature of an occupation in a sector and the functions performed within it
Functional Analysis helps break down any area of work until the functions that individuals are expected to perform – in other words what people need to be able to do
Contact us:
IT- ITeS SSC NASSCOM
Email:
Functional Analysis, ‘Market Research Associate’
SECTOR: IT- BPM
SUB-SECTOR: Software Products
OCCUPATION: Sales and Marketing/Business Development
About the job role: Market Research Associates are involved in designing and carrying
out market research studies related to existing and proposed products and services.
They are involved in collecting, analysing and interpreting data and preparing reports
services.
About the sub-sector: Software Products are programs or code sets of any type,
commercially available through sale, lease, rental, or as a service. Packaged software
revenues typically include fees for initial and continued right-to-use packaged software
licenses. The IT Industry segment catering services to this area – through all or any of
the product lifecycles – is referred to as the Software Products sub-sector.
Introduction
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74
Methodology for Functional Analysis-Market Research Associate
Items Alternate Acceptable
Usage Example
Sector Industry IT- BPM
Sub-sector NA Software Products
Occupation NA Sales and Marketing/Business Development
Function
Job role Market Research Associate
Design and carry out market research studies related to
existing and proposed products and services.
Sub-function(s) 1) Manage self, work and colleagues
2) Use information to take decisions
3) Contribute to product marketing activities
4) Undertake market and product research
Tasks/OS
i. Manage your work to meet requirements
ii. Work effectively with colleagues
iii. Maintain a healthy, safe and secure working
environment
iv. Develop your knowledge, skills and competence
v. Provide data/information in standard formats
vi. Create documents for knowledge sharing
vii. Conduct marketing research and analysis for
products
Functional Analysis for the IT-BPM Industry
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Manage your work to meet requirements
Key Purpose/
Function Sub-functions
What needs to happen to achieve the Key Purpose?
What needs to happen to achieve each Sub-function?
Tasks/Possible NOS
Specific Tasks/NOS mapping to the sub-function
Common Tasks/NOS mapping to the sub-function
Functional Mapping for Market Research Associate (Pictorial)
***Note: A set of Tasks/ Possible NOS can be part of one or multiple Sub-functions. This means that a possible NOS or Task may appear under multiple Sub-functions.
Work effectively with colleagues
Maintain a healthy, safe and secure working environment
Develop your knowledge, skills and competence Design and carry
out market research studies
related to existing and proposed products and
services.
Manage self, work and colleagues
Use information to take decisions
Undertake market and product research
Supply data and information in standard formats
Undertake product / market research and insights, prepare reports and present findings
Contribute to product marketing activities
Create documents for knowledge sharing
Conduct marketing research and analysis for products
Functional Analysis for the IT-BPM Industry
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Functional Mapping for Market Research Associate
Key Purpose of the Job/
Function Sub-functions Tasks/National Occupational Standards (NOS)
Design and carry out
market research studies
related to existing and
proposed products and
services.
Manage self, work and
colleagues
i. SSC/ N 9001:
Manage your work to meet requirements
ii. SSC/ N 9002:
Work effectively with colleagues
iii. SSC/ N 9004:
Maintain a healthy, safe and secure
working environment
iv. SSC/ N 9005:
Develop your knowledge, skills and
competence
Use information to take
decisions
i. SSC/ N 9003:
Provide data/information in standard
formats
Undertake market and
product research
i. SSC/ N 0703:
Create documents for knowledge sharing
ii. SSC/ N 4101:
Undertake product / market research and
insights, prepare reports and present
findings
Functional Analysis for the IT-BPM Industry
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Contents
1. Methodology for Functional Mapping
2. Functional Mapping (Pictorial)
3. Functional Mapping (Template)
Functional Analysis-Sales/Pre-Sales Executive
Why Functional Analysis?
Functional Analysis defines the nature of an occupation in a sector and the functions performed within it
Functional Analysis helps break down any area of work until the functions that individuals are expected to perform – in other words what people need to be able to do
Contact us:
IT- ITeS SSC NASSCOM
Email:
Functional Analysis, ‘Sales/Pre-Sales Executive’
SECTOR: IT- BPM
SUB-SECTOR: Software Products
OCCUPATION: Sales & Marketing/ Business Development
About the job role: Sales/Pre-Sales Executives develop and present technical products
and services of an organization to customers. They ensure the customers get a clear
understanding of the technical capabilities the product and organization can provide,
that their technical questions are answered, and that the presentation approach
demonstrates the technical excellence of the organization.
About the sub-sector: Software Products are programs or code sets of any type,
commercially available through sale, lease, rental, or as a service. Packaged software
revenues typically include fees for initial and continued right-to-use packaged software
licenses. The IT Industry segment catering services to this area – through all or any of
the product lifecycles – is referred to as the Software Products sub-sector.
Introduction
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78
Methodology for Functional Analysis-Sales / Pre Sales Executive
Items Alternate Acceptable
Usage Example
Sector Industry IT- BPM
Sub-sector NA Software Products
Occupation NA Sales & Marketing/ Business Development
Function
Job role Sales/Pre-Sales Executive
Generate and develop business for the organization.
Sub-function(s) 1) Manage self, work and colleagues
2) Use information to take decisions
3) Develop business opportunities
Tasks/OS
i. Manage your work to meet requirements
ii. Work effectively with colleagues
iii. Develop your knowledge, skills and competence
iv. Maintain a healthy, safe and secure working
environment
v. Provide data/information in standard formats
vi. Conduct marketing research and analysis for sales
vii. Contribute to new business generation
viii. Contribute to developing sales plans
ix. Contribute to development of responses to RFIs
and RFPs
x. Collect payment from clients
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Manage your work to meet requirements
Key Purpose/
Function Sub-functions
What needs to happen to achieve the Key Purpose?
What needs to happen to achieve each Sub-function?
Tasks/Possible NOS
Specific Tasks/NOS mapping to the sub-function
Common Tasks/NOS mapping to the sub-function
Functional Mapping for Sales / Pre Sales Executive (Pictorial)
***Note: A set of Tasks/ Possible NOS can be part of one or multiple Sub-functions. This means that a possible NOS or Task may appear under multiple Sub-functions.
Work effectively with colleagues
Maintain a healthy, safe and secure working environment
Develop your knowledge, skills and competence
Supply data and information in standard formats
Contribute to development of responses to RFIs and RFPs
Conduct marketing research and analysis for sales
Contribute to developing sales plans
Contribute to new business generation
Generate and develop business
for the organization.
Manage self, work and colleagues
Use information to take decisions
Develop business opportunities Collect payments from clients
Functional Analysis for the IT-BPM Industry
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Functional Mapping for Sales / Pre Sales Executive
Key Purpose of the Job/
Function Sub-functions Tasks/National Occupational Standards (NOS)
Generate and develop
business for the
organization.
Manage self, work and
colleagues
i. SSC/ N 9001:
Manage your work to meet requirements
ii. SSC/ N 9002:
Work effectively with colleagues
iii. SSC/ N 9003:
Maintain a healthy, safe and secure
working environment
iv. SSC/ N 9005:
Develop your knowledge, skills and
competence
Use information to take
decisions
i. SSC/ N 9004:
Provide data/information in standard
formats
Develop business
opportunities
i. SSC/ N 1101:
Conduct marketing research and analysis
for sales
ii. SSC/ N 1102:
Contribute to new business generation
iii. SSC/ N 1103:
Contribute to developing sales plans
iv. SSC/ N 1104:
Contribute to development of response to
RFIs and RFPs
v. SSC/ N 1104:
Collect payments from clients
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Contents
1. Methodology for Functional Mapping
2. Functional Mapping (Pictorial)
3. Functional Mapping (Template)
Functional Analysis-Test Engineer
Why Functional Analysis?
Functional Analysis defines the nature of an occupation in a sector and the functions performed within it
Functional Analysis helps break down any area of work until the functions that individuals are expected to perform – in other words what people need to be able to do
Contact us:
IT- ITeS SSC NASSCOM
Email:
Functional Analysis, ‘Test Engineer’
SECTOR: IT- BPM
SUB-SECTOR: Software Products
OCCUPATION: Testing and Quality Assurance
About the job role: Test Engineer conducts scheduled and unscheduled tests in the
areas of Integration, Performance, Application and so on. They act as the final check
between the solution developed by the Application Developers and go-live.
The type of testing they do could be Functional Testing or Technical testing.
About the sub-sector: Software Products
Software Products are programs or code sets of any type, commercially available
through sale, lease, rental, or as a service. Packaged software revenues typically include
fees for initial and continued right-to-use packaged software licenses. The IT Industry
segment catering services to this area – through all or any of the product lifecycles – is
referred to as the Software Products sub-sector.
Introduction
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82
Methodology for Functional Analysis-Tester / Test Engineer
Items Alternate Acceptable
Usage Example
Sector Industry IT- BPM
Sub-sector NA Software Products
Occupation NA Testing and Quality Assurance
Function
Job role Test Engineer -
Prepare and coordinate test plans to check applications and
software for defect and compatibility to standards
Sub-function(s) 1) Manage self, work and colleagues
2) Use information to take decisions
3) Test software applications
Tasks/OS
i. Manage your work to meet requirements
ii. Work effectively with colleagues
iii. Maintain a healthy, safe and secure working
environment
iv. Develop your knowledge, skills and competence
v. Provide data/information in standard formats
vi. Design tests for software products/ applications/
modules
vii. Carry out automated tests on software
products/applications/modules
viii. Carry out manual tests on software
products/applications/modules
Functional Analysis for the IT-BPM Industry
83
Manage your work to meet requirements
Key Purpose/
Function Sub-functions
What needs to happen to achieve the Key Purpose?
What needs to happen to achieve each Sub-function?
Tasks/Possible NOS
Specific Tasks/NOS mapping to the sub-function
Common Tasks/NOS mapping to the sub-function
Functional Mapping for Tester/ Test Engineer (Pictorial)
***Note: A set of Tasks/ Possible NOS can be part of one or multiple Sub-functions. This means that a possible NOS or Task may appear under multiple Sub-functions.
Work effectively with colleagues
Maintain a healthy, safe and secure working environment
Develop your knowledge, skills and competence
Provide data/ information in standard formats
Carry out automated tests on software products/applications/modules
Design tests for software products/applications/ modules
Prepare and coordinate test plans to check
applications and software for defect and
compatibility to standards
Manage self, work and colleagues
Use information to take decisions
Test software applications
Carry out manual tests on software products/applications/modules
Functional Analysis for the IT-BPM Industry
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Functional Mapping for Tester / Test Engineer
Key Purpose of the Job/
Function Sub-functions Tasks/National Occupational Standards (NOS)
Prepare and coordinate test
plans to check applications
and software for defect and
compatibility to standards
Manage self, work and
colleagues
i. SSC/ N 9001:
Manage your work to meet requirements
ii. SSC/ N 9002:
Work effectively with colleagues
iii. SSC/ N 9003:
Maintain a healthy, safe and secure
working environment
iv. SSC/ N 9005:
Develop your knowledge, skills and
competence
Use information to take
decisions
i. SSC/ N 9004:
Provide data/information in standard
formats
Test software applications
i. SSC/ N 1301:
Design tests for software products/
applications/ modules
ii. SSC/ N 1302:
Carry out automated tests on software
products/applications/modules
iii. SSC/ N 1303:
Carry out manual tests on software
products/applications/modules
Functional Analysis for the IT-BPM Industry
85
Contents
1. Methodology for Functional Mapping
2. Functional Mapping (Pictorial)
3. Functional Mapping (Template)
Functional Analysis-Quality Assurance Engineer
Why Functional Analysis?
Functional Analysis defines the nature of an occupation in a sector and the functions performed within it
Functional Analysis helps break down any area of work until the functions that individuals are expected to perform – in other words what people need to be able to do
Contact us:
IT- ITeS SSC NASSCOM
Email:
Functional Analysis, ‘Quality Assurance Engineer’
SECTOR: IT- BPM
SUB-SECTOR: Software Products
OCCUPATION: Testing and Quality Assurance
About the job role: Quality Assurance Engineer or QA Engineers are responsible for
setting quality standards for products, systems and processes within the organization.
They implement quality norms like TQM, ISO etc. and conduct audits and compliance
related activities. Depending upon the organization, they may be responsible for
conducting a final quality check on every application that is delivered to the client.
About the sub-sector: Software Products are programs or code sets of any type,
commercially available through sale, lease, rental, or as a service. Packaged software
revenues typically include fees for initial and continued right-to-use packaged software
licenses. The IT Industry segment catering services to this area – through all or any of
the product lifecycles – is referred to as the Software Products sub-sector.
Introduction
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86
Methodology for Functional Analysis- Quality Assurance Engineer
Items Alternate Acceptable
Usage Example
Sector Industry IT- BPM
Sub-sector NA Software Products
Occupation NA Testing and Quality Assurance
Function
Job role Quality Engineer:
Set quality standards for products, systems and processes
within the organisation
Sub-function(s) 1) Manage self, work and colleagues
2) Use information to take decisions
3) Manage quality
Tasks/OS
i. Manage your work to meet requirements
ii. Work effectively with colleagues
iii. Maintain a healthy, safe and secure working
environment
iv. Develop the knowledge, skills and knowledge
required for your job
v. Provide data/information in standard formats
vi. Contribute to quality assurance of projects
Contribute to quality assurance of projects
Functional Analysis for the IT-BPM Industry
87
Manage your work to meet requirements
Key Purpose/
Function Sub-functions
What needs to happen to achieve the Key Purpose?
What needs to happen to achieve each Sub-function?
Tasks/Possible NOS
Specific Tasks/NOS mapping to the sub-function
Common Tasks/NOS mapping to the sub-function
Functional Mapping for Quality Assurance Engineer (Pictorial)
***Note: A set of Tasks/ Possible NOS can be part of one or multiple Sub-functions. This means that a possible NOS or Task may appear under multiple Sub-functions.
Work effectively with colleagues
Maintain a healthy, safe and secure working environment
Develop the knowledge, skills and competence required for your job
Provide data/ information in standard formats
Set quality standards for
products, systems and processes
within the organization
Manage self, work and colleagues
Use information to take decisions
Manage quality Contribute to quality assurance of projects
Functional Analysis for the IT-BPM Industry
88
Functional Mapping for Quality Assurance Engineer
Key Purpose of the Job/
Function Sub-functions Tasks/National Occupational Standards (NOS)
Set quality standards for
products, systems and
processes within the
organization
Manage self, work and
colleagues
i. SSC/ N 9001:
Manage your work to meet requirements
ii. SSC/ N 9002:
Work effectively with colleagues
iii. SSC/ N 9003:
Maintain a healthy, safe and secure
working environment
iv. SSC/ N 9005:
Develop your knowledge, skills and
competence
Use information to take
decisions
i. SSC/ N 9004:
Provide data/information in standard
formats
Manage quality SSC/ N 1304:
Contribute to quality assurance of projects
Functional Analysis for the IT-BPM Industry
89
Contents
1. Methodology for Functional Mapping
2. Functional Mapping (Pictorial)
3. Functional Mapping (Template)
Functional Analysis-Engineer: Software Transition
Why Functional Analysis?
Functional Analysis defines the nature of an occupation in a sector and the functions performed within it
Functional Analysis helps break down any area of work until the functions that individuals are expected to perform – in other words what people need to be able to do
Contact us:
IT- ITeS SSC NASSCOM
Email:
Functional Analysis, ‘Engineer: Software Transition’
SECTOR: IT- BPM
SUB-SECTOR: Software Products
OCCUPATION: Transition
About the job role: Engineer-Software Transition is involved in the shifting or phasing
out of one process and the implementation of another. Transition professionals are
involved in the phasing out strategy creation, change management for implementing
new products and the intended communication to all stakeholders.
About the sub-sector: Software Products are programs or code sets of any type,
commercially available through sale, lease, rental, or as a service. Packaged software
revenues typically include fees for initial and continued right-to-use packaged software
licenses. The IT Industry segment catering services to this area – through all or any of
the product lifecycles – is referred to as the Software Products sub-sector.
Introduction
Functional Analysis for the IT-BPM Industry
90
Methodology for Functional Analysis-Engineer: Software Transition
Items Alternate Acceptable
Usage Example
Sector Industry IT- BPM
Sub-sector NA Software Products
Occupation NA Transition
Function
Job role Engineer: Software Transition -
Assist in shifting or phasing out of one process and the
implementation of another.
Sub-function(s) 1) Manage self, work and colleagues
2) Use information to take decisions
3) Manage change and transitions
Tasks/OS
i. Manage your work to meet requirements
ii. Work effectively with colleagues
iii. Maintain a healthy, safe and secure working
environment
iv. Develop the knowledge, skills and competence
required for your job
v. Provide data/information in standard formats
vi. Co-ordinate the deployment of software
products/applications
vii. Migrate data to latest version of software
applications
viii. Install simpler software products/applications
Functional Analysis for the IT-BPM Industry
91
Manage your work to meet requirements
Key Purpose/
Function Sub-functions
What needs to happen to achieve the Key Purpose?
What needs to happen to achieve each Sub-function?
Tasks/Possible NOS
Specific Tasks/NOS mapping to the sub-function
Common Tasks/NOS mapping to the sub-function
Functional Mapping for Engineer: Software Transition (Pictorial)
***Note: A set of Tasks/ Possible NOS can be part of one or multiple Sub-functions. This means that a possible NOS or Task may appear under multiple Sub-functions.
Work effectively with colleagues
Maintain a healthy, safe and secure working environment
Develop the knowledge, skills and competence required for your job
Provide data/ information in standard formats
Install simpler software products / applications
Co-ordinate the deployment of software products/applications
Assist in shifting or phasing out of one
process and the implementation of
another
Manage self, work and colleagues
Use information to take decisions
Manage change and transitions Migrate data to latest version of
software applications
Functional Analysis for the IT-BPM Industry
92
Functional Mapping for Engineer: Software Transition
Key Purpose of the Job/
Function Sub-functions Tasks/National Occupational Standards (NOS)
Assist in shifting or phasing
out of one process and the
implementation of another
Manage self, work and
colleagues
i. SSC/ N 9001:
Manage your work to meet requirements
ii. SSC/ N 9002:
Work effectively with colleagues
iii. SSC/ N 9003:
Maintain a healthy, safe and secure
working environment
iv. SSC/ N 9005:
Develop your knowledge, skills and
competence
Use information to take
decisions
i. SSC/ N 9004:
Provide data/information in standard
formats
Manage change and
transitions
i. SSC/ N 0301:
Co-ordinate the deployment of software
products/applications
ii. SSC/ N 0302:
Migrate data to upgraded version of
software applications
iii. SSC/ N 0304:
Install simpler software products /
applications
Functional Analysis for the IT-BPM Industry
93
Contents
1. Methodology for Functional Mapping
2. Functional Mapping (Pictorial)
3. Functional Mapping (Template)
Functional Analysis-Communication Analyst
Why Functional Analysis?
Functional Analysis defines the nature of an occupation in a sector and the functions performed within it
Functional Analysis helps break down any area of work until the functions that individuals are expected to perform – in other words what people need to be able to do
Contact us:
IT- ITeS SSC NASSCOM
Email:
Functional Analysis, ‘Communication Analyst’
SECTOR: IT- BPM
SUB-SECTOR: Software Products
OCCUPATION: Transition
About the job role: Communication Analysts involves the shifting or phasing out of one
process and the implementation of another. Transition professionals are involved in the
phasing out strategy creation, change management for implementing new products and
the intended communication to all stakeholders. A communication analyst will develop
communication plans for external and internal stakeholders
About the sub-sector: Software Products are programs or code sets of any type,
commercially available through sale, lease, rental, or as a service. Packaged software
revenues typically include fees for initial and continued right-to-use packaged software
licenses. The IT Industry segment catering services to this area – through all or any of
the product lifecycles – is referred to as the Software Products sub-sector.
Introduction
Functional Analysis for the IT-BPM Industry
94
Methodology for Functional Analysis-Communication Analyst
Items Alternate Acceptable
Usage Example
Sector IT- BPM
Sub-sector NA Software Products
Occupation NA Transition
Function
Job role Communication Analyst
Develop communication plans for external and internal
stakeholders
Sub-function(s) 1) Manage self, work and colleagues
2) Use information to take decisions
3) Manage information and knowledge
Tasks/OS
i. Manage your work to meet requirements
ii. Work effectively with colleagues
iii. Maintain a healthy, safe and secure working
environment
iv. Develop your knowledge, skills and competence
v. Provide data/information in standard formats
vi. Create documents to support the deployment and
use of software products/applications
Functional Analysis for the IT-BPM Industry
95
Manage your work to meet requirements
Key Purpose/
Function Sub-functions
What needs to happen to achieve the Key Purpose?
What needs to happen to achieve each Sub-function?
Tasks/Possible NOS
Specific Tasks/NOS mapping to the sub-function
Common Tasks/NOS mapping to the sub-function
Functional Mapping for Communication Analyst (Pictorial)
***Note: A set of Tasks/ Possible NOS can be part of one or multiple Sub-functions. This means that a possible NOS or Task may appear under multiple Sub-functions.
Work effectively with colleagues
Maintain a healthy, safe and secure working environment
Develop your knowledge, skills and competence
Provide data/information in standard formats
Develop communication
plans for external and internal stakeholders
Manage self, work and colleagues
Use information to take decisions
Manage information and knowledge
Create documents to support the deployment and use of software products/applications
Functional Analysis for the IT-BPM Industry
96
Functional Mapping for Communication Analyst
Key Purpose of the Job/
Function Sub-functions Tasks/National Occupational Standards (NOS)
Develop communication
plans for external and
internal stakeholders
Manage self, work and
colleagues
i. SSC/ N 9001:
Manage your work to meet requirements
ii. SSC/ N 9002:
Work effectively with colleagues
iii. SSC/ N 9003:
Maintain a healthy, safe and secure
working environment
iv. SSC/ N 9005:
Develop your knowledge, skills and
competence
Use information to take
decisions
i. SSC/ N 9004:
Provide data/information in standard
formats
Manage information and
knowledge
i. SSC/ N 0505:
Create documents to support the
deployment and use of software
products/applications
Functional Analysis for the IT-BPM Industry
97
Contents
1. Methodology for Functional Mapping
2. Functional Mapping (Pictorial)
3. Functional Mapping (Template)
Why Functional Analysis?
Functional Analysis defines the nature of an occupation in a sector and the functions performed within it
Functional Analysis helps break down any area of work until the functions that individuals are expected to perform – in other words what people need to be able to do
Contact us:
IT- ITeS SSC NASSCOM
Email:
Functional Analysis, ‘Engineer: Packaging’
SECTOR: IT- BPM
SUB-SECTOR: Software Products
OCCUPATION: Product Packaging
About the job role: Engineer: Packaging adds company-specific or industry vertical-
specific features and functionalities. Tests, fixes and packages software packages with
integrated software packaging tools for error-free deployments
About the sub-sector: Software Products are programs or code sets of any type,
commercially available through sale, lease, rental, or as a service. Packaged software
revenues typically include fees for initial and continued right-to-use packaged software
licenses. The IT Industry segment catering services to this area – through all or any of
the product lifecycles – is referred to as the Software Products sub-sector.
Introduction
Functional Analysis-Engineer: Packaging
Functional Analysis for the IT-BPM Industry
98
Methodology for Functional Analysis-Engineer: Packaging
Items Alternate Acceptable
Usage Example
Sector Industry IT- BPM
Sub-sector NA Software Products
Occupation NA Product Packaging
Function
Job role Engineer: Packaging
Add company-specific or industry vertical-specific features
and functionalities. Test, fix and package software with
integrated software packaging tools for error-free
deployments
Sub-function(s) 1) Manage self, work and colleagues
2) Use information to take decisions
3) Test, fix and package software
Tasks/OS
i. Manage your work to meet requirements
ii. Work effectively with colleagues
iii. Maintain a healthy, safe and secure working
environment
iv. Develop your knowledge, skills and competence
v. Provide data/information in standard formats
vi. Package software products
Functional Analysis for the IT-BPM Industry
99
Manage your work to meet requirements
Key Purpose/
Function Sub-functions
What needs to happen to achieve the Key Purpose?
What needs to happen to achieve each Sub-function?
Tasks/Possible NOS
Specific Tasks/NOS mapping to the sub-function
Common Tasks/NOS mapping to the sub-function
Functional Mapping for Engineer: Packaging (Pictorial)
***Note: A set of Tasks/ Possible NOS can be part of one or multiple Sub-functions. This means that a possible NOS or Task may appear under multiple Sub-functions.
Work effectively with colleagues
Maintain a healthy, safe and secure working environment
Develop your knowledge, skills and competence
Provide data/ information in standard formats
Add company-specific or industry
vertical-specific features and
functionalities. Test, fix and package software with
integrated software packaging tools for
error-free deployments
Manage self, work and colleagues
Use information to take decisions
Test, fix and package software
Package software products
Functional Analysis for the IT-BPM Industry
100
Functional Mapping for Engineer: Packaging
Key Purpose of the Job/
Function Sub-functions Tasks/National Occupational Standards (NOS)
Adds company-specific or
industry vertical-specific
features and functionalities.
Tests, fixes and packages
software packages with
integrated software
packaging tools for error-
free deployments
Manage self, work and
colleagues
i. SSC/ N 9001:
Manage your work to meet requirements
ii. SSC/ N 9002:
Work effectively with colleagues
iii. SSC/ N 9003:
Maintain a healthy, safe and secure
working environment
iv. SSC/ N 9005:
Develop your knowledge, skills and
competence
Use information to take
decisions
i. SSC/ N 9004:
Provide data/information in standard
formats
Test, fix and package
software
i. SSC/ N 6901:
Package software products
Functional Analysis for the IT-BPM Industry
101
Next Steps
Functional Analysis leads to the identification of tasks/ activities / Functions for each of the 67 entry
level Job-roles across the IT- BPM industry. These entry level functions have been derived after
numerous levels of disaggregation from the occupation definitions, Job-roles and competencies and are
therefore indicative of the possible titles for the National Occupational Standards. They help identify the
skills and competencies required for these entry level Job-roles as well as the levels of knowledge
required.
The functions identified through the process of Functional Analysis have been listed below. For ease of
reference, these have been split into Generic functions or functions that are common across the IT- BPM
Industry and Technical functions or functions that are specific to each sub-sector of the IT- BPM
industry.
Generic Functions (Common across all four Sub-sectors)
No. NOS Code Function / Tasks
1 SSC/ N 9001 Manage your work to meet requirements
2 SSC/ N 9005 Develop your knowledge, skills and competence
3 SSC/ N 9002 Work effectively with colleagues
4 SSC/ N 9004 Provide data/information in standard formats
5 SSC/ N 9003 Maintain a healthy, safe and secure working environment
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Technical Functions for SPD Sub-sector
S No. Function / Tasks
1 SSC/ N 1101 Conduct marketing research and analysis for sales
2 SSC/ N 1102 Contribute to new business generation
3 SSC/ N 1103 Contribute to developing sales plans
4 SSC/ N 1104 Contribute to development of responses to RFIs and RFPs
5 SSC/ N 1105 Collect payments from corporate clients
6 SSC/ N 4101 Conduct marketing research and analysis for products
7 SSC/ N 0501 Contribute to the design of software products and applications
8 SSC/ N 6004 Contribute to the design of embedded software modules
9 SSC/ N 0502 Develop software code to specification
10 SSC/ N 0503
Develop media content and graphic designs for software products and
applications
11 SSC/ N 0504
Contribute to translation/localization of software applications and
interfaces
12 SSC/ N 0505
Create documents to support the deployment and use of software
products/applications
13 SSC/ N 1301 Design tests for software products/applications/modules
14 SSC/ N 1302 Carry out automated tests on software products/applications/modules
15 SSC/ N 1303 Carry out manual tests on software products/applications/modules
16 SSC/ N 6901 Package software products
17 SSC/ N 0301 Co-ordinate the deployment of software products/applications
18 SSC/ N 0302 Migrate data to latest version of software applications
19 SSC/ N 0303
Verify operational readiness for software product/application
deployment
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S No. Function / Tasks
20 SSC/ N 0304 Install simpler software products/applications
21 SSC/ N 0101 Deal remotely with basic IT service requests/incidents
22 SSC/ N 1304 Contribute to quality assurance of projects
23 SSC/ N 6201 Research existing patents relating to software products
24 SSC/ N 6202 Complete patent applications for software products under guidance
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Annexure A: NVEQF level decsriptors Level General Education
Qualifications MHRD-
AICTE , UGC
Process required Professional
knowledge
Professional skill
Core skill Responsibility
1
Class IX
(Pre-vocational)
prepares person to
carry out process that
are repetitive and
require no previous
practice
familiar with
common trade-
related
terminologies, words
meaning &
understanding
Routine and repetitive,
takes safety and security
measures.
reading and writing,
addition subtraction
personal financing,
familiarity with social and
religious diversity, hygiene
and environment
no responsibility,
always works under
continuous
instruction and close
supervision
2 Class X (Pre-vocational)
prepares person
to/carry out process
that are repetitive on
regular basis with little
application of
understanding, more of
practice
Material tools and
application in a
limited context,
understands context
of work and quality
limited service skill used
in limited context, select
and apply tools, assist in
professional works with
no variables differentiates
good and bad quality
receive and transmit
written and oral messages,
basic arithmetic personal
financing understanding of
social political and religious
diversity, hygiene and
environment
no responsibility
works under
instruction and close
supervision
3
Semi-
skilled
worker
Class XI (General
Academic/ Vocational
Education)
person may carry out a
job which may require
limited range of
activities routine and
predictable
Basic facts, process
and principle applied
in trade of
employment
recall and demonstrate
practical skill, routine and
repetitive in narrow range
of application
Communication written
and oral, with minimum
required clarity, skill of
basic arithmetic and
algebraic principles,
personal banking, basic
understanding of social
Under close
supervision.
Some responsibility
for own work within
defined limit.
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Level General Education
Qualifications MHRD-
AICTE , UGC
Process required Professional
knowledge
Professional skill
Core skill Responsibility
and natural environment
4
Skilled-
worker
Class XII (General
Academic/Vocational
Education)
work in familiar,
predictable, routine,
situation of clear choice
factual knowledge of
field of knowledge or
study
recall and demonstrate
practical skill, routine and
repetitive in narrow range
of application, using
appropriate rule and tool,
using quality concepts
language to communicate
written or oral, with
required clarity, skill to
basic arithmetic and
algebraic principles, basic
understanding of social
political and natural
environment
Responsibility for own
work and learning
5
Supervisor
Diplomas job that require well
developed skill, with
clear choice of
procedures in familiar
context
Knowledge of facts,
principles,
processes and
general
concepts, in a field of
work or
study.
a range of cognitive and
practical skills required to
accomplish tasks and
solve problems by
selecting and applying
basic methods, tools,
materials and information
Desired mathematical skill,
understanding of social,
political and some skill of
collecting and organizing
information,
communication
responsibility for own
work and learning and
some responsibility
for other 's works and
learning
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Level General Education
Qualifications MHRD-
AICTE , UGC
Process required Professional
knowledge
Professional skill
Core skill Responsibility
6
Master
technician/
trainer
Graduate
Certificates/Advanced
Diplomas
demands wide range of
specialized technical
skill, clarity of
knowledge and practice
in broad range of
activity involving
standard non-standard
practices
factual and
theoretical
knowledge in broad
contexts
within a field of work
or study
a range of cognitive and
practical skills required to
generate solutions to
specific problems in a
field of work or study
Reasonably good in
mathematical calculation,
understanding of social,
political and, reasonably
good in data collecting
organizing information,
and logical communication
Responsibility for own
work and learning
and full responsibility
for other 's works and
learning
7
Graduates
Bachelor Degrees and
Graduate Diplomas
requires a command of
wide ranging
specialized theoretical
and practical skill,
involving variable
routine and non-
routine context.
wide ranging , factual
and theoretical
knowledge in broad
contexts
within a field of work
or study
wide range of cognitive
and practical skills
required to generate
solutions to specific
problems in a field of
work or study
good logical and
mathematical skill, under-
standing of social political
and natural environment
good in collecting and
organizing information,
communication skill
full responsibility for
output of group and
development
8
Honours
Post Graduate
Certificates, Post
Graduate Diplomas and
Bachelor Degrees
(Honours)
Comprehensive, cognitive, theoretical knowledge and practical skills to
develop creative solutions, to abstract problem. Undertakes self-study,
demonstrates intellectual independence, analytical rigor and good
communication.
Exercise management and supervision in the
context of work/study having unpredictable
changes, responsible for development of self and
others.
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Level General Education
Qualifications MHRD-
AICTE , UGC
Process required Professional
knowledge
Professional skill
Core skill Responsibility
9
Master
Masters Advanced Knowledge and skill. Critical understanding of the subject,
demonstrating mastery and innovation, completion of substantial
research and dissertation.
Responsible for decision making in complex
technical activities, involving unpredictable
study/work situations.
10
Doctorate
Doctorates Highly specialized knowledge and problem solving skill to provide original
contribution to knowledge through research and scholarship.
Responsible for strategic decisions in
unpredictable complex situations of work/study.
(Source: Report on NVQ of DGET, Ministry of
Labour and Employment, GOI).