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ROBERT S. LEWIS
(407) 469-2740
Montverde, FL 34756 [email protected]
Innovative and progressive business visionary with a proven
track record as a leader in Information
Technology. Strong record of success in the development of IT
departments and staff, large-scale
project management, business relationship management, and
Enterprise Application Integration (EAI)
across multiple platforms. Creative solutions to budgetary
constraints in departmental and project
management. 20+ years IT leadership experience providing
strategic direction to, and as a part of,
upper management.
Staff Mentoring and Team Building Mission Formulation and
Articulation
Comprehensive Project Management Organizational and Staff
Development
Budgeting and Resource Maximization Infrastructure Analysis and
Design
Outstanding Presentational Skills Disaster Plan Development and
Testing
Progressive management career with proven leadership, problem
solving, team development, project
management, and long-range planning skills. Ability to identify,
recruit, develop, lead, and retain
staff that have a variety of skill sets and personality types.
Self-starter with a commitment to
continuous improvement who has a proven record of success with
starting and growing IT operations
as well as entrepreneurial ventures.
SUMMARY OF MANAGEMENT EXPERIENCE
Presidio 05/2014 Present PMO Universal Parks & Resorts
Orlando, FL
Provide leadership and oversight for programs and projects with
Universal Parks & Resorts customer worldwide.
Consult with UPR on the design and creation of technology-based
solutions for business and guest facing requirements.
Resource management of program and project staff
Financial management of program and project budgets
Electronic Arts 05/2010 05/2014 Label IT Manager Sports Label
Orlando, FL
Provide oversight and management of IT delivery, services and
financial/demand planning for four international sites within the
EA Sports label.
Advocate for needs and requirements of the label as they relate
to the overall IT organization.
Provide oversight and direction for internal and external IT
support staff at all label sites.
Oversight of financial management and planning of $15M label IT
budget.
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Site Service Manager Tiburon Studio Orlando, FL
Provide oversight and management of IT delivery, services and
financial/demand planning at the Tiburon Studio.
Ensure that studio activities and processes are integrated into
the overall Global Technology Services (GTS) global operating
model.
Advocate for needs and requirements of the studio as they relate
to GTS and overall broader IT organization.
Provide oversight and direction for outsourced support staff at
the local site and global support centers.
Direct responsibility for financial management and planning of
$5M studio IT budget.
Lake County Schools 07/2005 07/2010 Project Manager Technology
Services Tavares, FL
Provided leadership and oversight for large-scale software
deployments and integration for large technology enterprise (50+
locations, 45,000+ users, 18,000+ PCs, $14 million budget,
multi-platform environment with large-scale ERP, staff of 68,
fiber connectivity to 95% of
locations, Cisco IP telephony and PBX systems)
Delivered $500K cost savings through innovative technology
delivery model.
Implemented first green technology delivery process for the
district through strategic partnering with suppliers.
Created and maintained school and classroom technology related
education specifications for current and planned district
construction projects.
Deployed district web portal to enable improved school-to-home
communications and the creation of 2000+ teacher and 40+ school
websites with district branding for consistency.
Lead the planning and implementation of technology integration
into the curriculum.
Ensure that technology is effectively utilized at the assigned
locations.
Provide necessary training and one-on-one support to faculty and
staff.
Consult with schools in the creation and maintenance of
technology plans, improvement plans, and technology budgets.
FMC Technologies, Inc. 02/2001 01/2005 Director, eBusiness &
IT Orlando, FL
Delivered over $150K in year to year savings and a 40% increase
in process efficiency by developing a quality manufacturing system
to meet customer and business requirements.
Successfully established cooperative Sarbanes-Oxley compliant
processes and procedures through effective communication and
documentation of standardized controls across
worldwide sites.
Enabled company to establish short and long range IT spending
models and equipment standards through the establishment of a
corporate policy focusing on standardization,
cooperation and cost control.
Created and tested multi-site disaster recovery plans prior to
successful implementations during three hurricane strikes.
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Delivered $200K year to year cost savings and $175K one-time
cost avoidance by implementing long term voice communication plan
utilizing existing infrastructure
through voice over IP (VoIP) technologies.
Established corporate wireless security policy enabling the use
of wireless technologies to meet manufacturing requirements
resulting in line flexibility and annual cost savings
of over $250K.
The Ideal Group, LLC 04/1999 01/2001 CIO and Director, IT
Detroit, MI
Established corporate governance model resulting in standardized
processes, practices and purchasing. Leveraged negotiating power
resulted in a 20% reduction in IT costs.
Added $750K to annual bottom line by integrating financial,
manufacturing, engineering and other core business processes via
innovative software solution.
Reduced organizational IT costs 30% through innovative
department restructuring focused on centralized support model and
supplier base.
Provided critical production line flexibility and saved $350K
annually while boosting quality 87% and efficiency 500% by
networking manufacturing equipment.
Established a corporate business system solution leveraged
across 3 core business units by gathering combined business
requirements and processes.
Designed and implemented flexible and replicable data center to
meet internal and external customer requirements for data tracking
and storage of business critical
information.
General Motors Truck Group (contract employee) 02/1997 04/1999
Process Manager Detroit, MI
Pivotal role in IT reorganization from departmental to lean
engineering/manufacturing model focused on paralleling business
processes.
Achieved 75% increase in process efficiency by combining
business, customer and service provider requirements into an
automated electronic solution.
Improved customer service level survey results 30% by
redesigning call center processes to match customer expectations by
improving efficiency, tracking and visibility of
customer calls.
Delivered 100% next-day operability on $5M, 7-month project
affecting 10,000 users across 3 sites.
National TechTeam 08/1995 02/1997 Technical Project Manager
Detroit, MI
Accounts Development Manager Detroit, MI
Grew $25M project to $87.5M in revenue by building strategic
alliance with industry leaders.
Delivered a 20% increase in employee performance, quality and
efficiency through effective staff development for team of over 100
technical personnel.
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Grew a critical project 350% and delivered $950K profit by
providing customer with critical metrics and financials via
dashboard reporting system. Recognized with Fords Systems
Excellence Award.
Captured $300K in new annual revenue by growing existing
accounts 50% through refinement of customer requirements gathering
process.
Delivered $2.1M in revenues by leading fast-track, ISO compliant
project across 25 cities and 25,000 users to completion in 3 months
through successful team selection and
organization.
ISSolutions, Inc. 06/1994 Present President and Owner Detroit,
MI & Orlando, FL
Providing business based consulting and training services to
local private and public businesses and organizations. Focusing on
full utilization of existing technologies and
solutions and strategic planning for future projects and
procurement.
Enabling student, faculty, staff, and administration success
through efficient use of existing technologies and recommendations
for strategic purchases and implementations.
Negotiated third-party virtual private network (VPN) service to
provide secure remote connectivity between remote and temporary
business locations, traveling employees, and
corporate resources for Tier 1 automotive supplier.
Delivered advanced management, solutions and staff to automotive
industry suppliers. Focus on hardware, software, EDI,
communications, and data/voice networking
requirements.
EDUCATION
Michigan State University, Master of Arts Telecommunication
Management, 1999 Michigan State University, Bachelor of Arts
Telecommunication, 1991
Certified ScrumMaster Scrum Alliance, 2012 ITIL Foundations -
2014
