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www.servicenow.com IT Asset Management DATA SHEET ServiceNow ITAM Benefits automate processes reduce costs eliminate wasted resources improve compliance mitigate security risks control inventory drive standardization consolidate vendors simplify requests Unauthorized software … painful compliance audits … long fulfillment times … limited visibility … unaccountability ... if these issues sound familiar, you are not alone. These are real challenges faced by many organizations - with serious consequences if not properly addressed. ServiceNow helps by providing greater control and visibility of your environment. ServiceNow IT Asset Management (ITAM) provides a repository for you to track the financial, contractual, and inventory details of hardware, software, virtual, and non-IT assets that is stored separately from the configuration management database (CMDB) for maximum flexibility. Any ServiceNow application, including ones that you build, can use this repository. Since all your assets and configuration items are in one system of record, you can easily link them together to keep records synchronized. ServiceNow allows you to easily create workflows and tasks to automate your IT asset lifecycle. Plan what assets you want to offer, fulfill acquisition requests, automate deployments and stockroom replenishments, manage incidents and changes, discover assets, perform compliance checks and more all without multiple tools or remote agents. Automate your IT asset lifecycle on one platform IT asset management lifecycle func1ons & ac1vi1es Copyright © 2012 ServiceNow. All rights reserved.

IT Asset Management · (CMDB) tracks configuration item (CI) details and relationships that support business services. To reflect the different goals, ServiceNow separates the CMDB

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Page 1: IT Asset Management · (CMDB) tracks configuration item (CI) details and relationships that support business services. To reflect the different goals, ServiceNow separates the CMDB

www.servicenow.com!

IT Asset!Management!

DATA SHEET!

ServiceNow ITAM Benefits!•  automate processes!

•  reduce costs!

•  eliminate wasted resources!

•  improve compliance!

•  mitigate security risks!

•  control inventory!

•  drive standardization!

•  consolidate vendors!

•  simplify requests!

Unauthorized software … painful compliance audits … long fulfillment times … limited visibility … unaccountability ... if these issues sound familiar, you are not alone. These are real challenges faced by many organizations - with serious consequences if not properly addressed. ServiceNow helps by providing greater control and visibility of your environment.!

ServiceNow IT Asset Management (ITAM) provides a repository for you to track the financial, contractual, and inventory details of hardware, software, virtual, and non-IT assets that is stored separately from the configuration management database (CMDB) for maximum flexibility. Any ServiceNow application, including ones that you build, can use this repository. Since all your assets and configuration items are in one system of record, you can easily link them together to keep records synchronized.!

ServiceNow allows you to easily create workflows and tasks to automate your IT asset lifecycle. Plan what assets you want to offer, fulfill acquisition requests, automate deployments and stockroom replenishments, manage incidents and changes, discover assets, perform compliance checks and more all without multiple tools or remote agents.!

Automate your IT asset lifecycle on one platform!

IT  asset  management  lifecycle  func1ons  &  ac1vi1es  

Copyright © 2012 ServiceNow. All rights reserved.!

Page 2: IT Asset Management · (CMDB) tracks configuration item (CI) details and relationships that support business services. To reflect the different goals, ServiceNow separates the CMDB

www.servicenow.com!

One system of record … automate your asset lifecycle … standardize offerings …!proactively manage your services … prepare for the future.!

See for yourself at http://demo.service-now.com!

New  hire  order  guide  that  assigns  assets  to  end-­‐user  

IT Service Management (ITSM) and ITAM have a very close relationship. Sharing information between them provides better control of inventory and valuable insights that improve the quality of services. For example, ITAM tracks information about assets that are requested through the service catalog to enforce standards. In return, ITSM feeds the demand, maintenance and performance history that ITAM needs in order to drive standardization that will increase the quality of services over time.!

ITAM & ITSM work better together!

Hardware  asset  linked  to  a  configura1on  item  

ITAM and configuration management are closely related, but have different goals. The ITAM repository tracks financial information of company property, while the configuration management database (CMDB) tracks configuration item (CI) details and relationships that support business services. To reflect the different goals, ServiceNow separates the CMDB and ITAM repository providing you more flexibility for managing these processes. Since both applications are on the same platform, you can easily create relationships between assets and CIs to keep information synchronized.!

Separate ITAM repository & CMDB!

Visual  so?ware  license  compliance  indicators  

Software Asset Management (SAM) allows you to track, evaluate and manage software licenses and usage seamlessly with the rest of your ITSM and governance processes. To do this, SAM handles multiple license types, software suites, entitlements, upgrade and downgrade of licenses, management of unallocated software licenses, software counters for reconciliation and software discovery models for normalization. SAM even includes a compliance checker to reconcile license usage to plan for the future.!

Integrated software asset management!

ServiceNow Professional Services, together with our extensive, integrated global partner network, provide expert resources and training throughout your IT transformation. We help guide your journey using best practices and real world experience to optimize your asset management program and ServiceNow deployment. To ensure your success and accelerate your time to value, we deliver targeted reviews and services at key milestones.!

A complete services ecosystem!