Altiris™ IT Analytics 7.5 fromSymantec™ Release Notes

Altiris™ IT Analytics 7.5 from Symantec™ ReleaseNotes

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Altiris™ IT Analytics 7.5from Symantec™ ReleaseNotes

This document includes the following topics:

■ About IT Analytics

■ What's new in IT Analytics 7.5

■ General installation and upgrade information

■ System requirements

■ Known issues

■ Fixed issues

■ Other things to know

■ Documentation that is installed

■ Other information

About IT AnalyticsIT Analytics complements and expands upon the reporting and analytics that isoffered by Client Server Management. The capabilities that are provided within theIT Analytics Client and Server Management Content Pack allow customers to extractmaximum value from the data that is contained within their Symantec CMDBdatabase(s).

By implementing the IT Analytics Client and Server Management Content Pack,you attain the following benefits:

■ Unified view of data from multiple Symantec CMDB databases.

■ Powerful on-the-fly forensic analysis through ad-hoc reports and charts, withpivot tables.

■ Out-of-the-box visually informative KPI scorecards, dashboards, and reports.

■ Replace time-consuming & complex custom reporting.

See “What's new in IT Analytics 7.5” on page 7.

What's new in IT Analytics 7.5In IT Analytics 7.5, the following new features are introduced:

Table 1-1 List of new features

DescriptionFeature

Two new cubes have been added to the ITA Client Server Management Content Pack:iOS Devices and Mobile Devices.

Each cube provides detailed information specific to the inventory that each device typecollects. The Mobile Devices cube includes iOS Devices, but the information that iscontained with this cube is generic data that exists for all mobile devices. The iOSDevices cube contains information specific to the data that can only be collected fromiOS Devices.

A Dashboard specific to each cube has also been provided along with reports to showmore detailed information.

Mobile Management cubesand reports

Two new cubes have been added to the ITA Client Server Management Content Pack:iOS Devices and Mobile Devices.

Each cube provides detailed information specific to the inventory that each device typecollects. The Mobile Devices cube includes iOS Devices, but the information that iscontained with this cube is generic data that exists for all mobile devices. The iOSDevices cube contains information specific to the data that can only be collected fromiOS Devices.

A Dashboard specific to each cube has also been provided along with reports to showmore detailed information.

Multi-CMDB cube inclusion

7Altiris™ IT Analytics 7.5 from Symantec™ Release NotesWhat's new in IT Analytics 7.5

Table 1-1 List of new features (continued)

DescriptionFeature

This utility lets you add a custom data class to a cube without understanding theunderlying intricacies of how to perform this customization.

For more information, see the Adding a Custom Data Class to IT Analytics Cubesarticle on Symantec Connect at

https://www-secure.symantec.com/connect/articles/adding-custom-data-class-it-analytics-cubes

Data Class to DimensionUtility

After an IT Analytics reinstall or upgrade, you do not need to recreate your saved cubeviews.

Retained cube views

In the Symantec Management Console, all IT Analytics user interface pages includethe page-related help.

Context-sensitive Help

General installation and upgrade informationYou install this product by using the Symantec Installation Manager. You candownload the installation files directly to your server or you can create offlineinstallation packages.

To upgrade IT Analytics and associated packs, you use Symantec InstallationManager.

Note: If you have customized any cubes in your implementation, upgrading to thisrelease of IT Analytics will uninstall all previous cubes and reports. As such, it isrecommended that you back up the IT Analytics Analysis Services and SymantecCMDB databases. Additionally, if you modified any out-of-the-box IT Analyticsreports, it is recommended that you back up those reports as well. To back up thosereports, save them from within SQL Reporting Services Report Manager console.Due to schema modifications between versions, you will then need to reapply anycustomizations made to cubes and/or reports after upgrading.

For more information, see the Installing IT Management Suite chapter in the ITManagement Suite 7.5 Planning and Implementation Guide at the following URL:

http://www.symantec.com/docs/DOC5670

System requirementsIT Analytics requires the following:

■ Symantec Management Platform 7.5

8Altiris™ IT Analytics 7.5 from Symantec™ Release NotesGeneral installation and upgrade information

■ Microsoft SQL Server 2005 SP4, 2008 SP1 or higher, or 2008 R2 or higher, and2012 (for IT Analytics Cube database)

■ Microsoft SQL Server 2005 SP4, 2008 SP1 or higher, or 2008 R2 or higher, and2012 (for IT Analytics Reports)

■ ADOMD.NET 9.0

■ Microsoft Office Web Components 11 (2003)

■ Microsoft Report Viewer 2008 SP1

Known issuesThe following are the known issues for this release. If additional information aboutan issue is available, the issue has a corresponding article link.

For the most up-to-date information, latest workarounds, and other technical supportinformation about this solution, see the Technical Support knowledge base.

Table 1-2 Known issues

Article linkDescriptionIssue

N/ATo get the Context-sensitive Help topics to appear for the Cubes,Dashboards, and Reports pages in the Symantec ManagementConsole, you must do the following:

■ Install the Language Packs.When you use Symantec Installation Manager to install IT Analytics,install the Language Packs.

■ Enable the Localize Report Parameters.In the Symantec Management Console, on the Settingsmenu, clickNotification Server > IT Analytics Settings.In the left pane, expand IT Analytics Settings, and then clickConfiguration.In the right pane, on the Configuration page, in the OptionalConfiguration section, next to Localize Report Parameters, clickYes, and then click Save Report Parameters Settings.

After you configure, yourcubes and reports, theContext-sensitive Help topicsmay not appear for theCubes, Dashboards, andReports pages.

Fixed issuesThe following issues are the fixed issues for this release:

9Altiris™ IT Analytics 7.5 from Symantec™ Release NotesKnown issues

Table 1-3 Fixed issues

Article linkDescriptionIssue

For moreinformation,see theAdding aCustom DataClass to ITAnalyticsCubes articleon SymantecConnect.

Previously, saved cube views were removed during reinstall or upgrade.

With IT Analytics 7.5, your saved cube views are retained so that youdo not need to recreate them again post reinstall or upgrade.

Saved cube views areremoved after reinstall orupgrade

Other things to knowThe following are the things to know about this release. If additional informationabout an issue is available, the issue has a corresponding article link.

Table 1-4 Other things to know

Article linkDescriptionIssue

HOWTO60946If you use IT Analytics to process data from a parent CMDB and childCMDB, you need to configure Cube Inclusions.

Duplication of data in ClientServer Management Packcubes

10Altiris™ IT Analytics 7.5 from Symantec™ Release NotesOther things to know

Documentation that is installedTable 1-5 Documentation that is included in the product installation

LocationDescriptionDocument

The Documentation Library, which is available in the SymantecManagement Console on the Help menu.

Context-sensitive help is available for most screens in the SymantecManagement Console. To open context-sensitive help, click inside thewindow, pane, dialog box, or other screen element about which youwant more information, and then do one of the following:

■ Press the F1 key.■ In the Symantec Management Console, click Help > Context.

In the Symantec Help Centerwindow, type your search string to searchwithin the installed documentation. To expand your search to theSymantec Knowledge Base, check Include online search.

For more information on how to use the Symantec Help Center, clickthe Home symbol.

Information about how to usethis product.

Help is available at thesolution level and at the suitelevel.

This information is availablein HTML help format.

Help

■ The Documentation Library, which is available in the SymantecManagement Console on the Help menu.The Documentation Library provides a link to the PDF User Guideon the Symantec support Web site.

■ The Supported Products A-Z page, which is available at thefollowing URL:http://www.symantec.com/ business/support/index?page=productsOpen your product's support page, and then under CommonTopics, click Documentation.

Information about how to usethis product.

This information is availablein PDF format.

User Guide

Other informationIn the Symantec Management Platform 7.5 documentation, the following changesare introduced:

■ Symantec Management Platform release notes are deprecated. You can findthe information about the Symantec Management Platform release in the AssetManagement Suite, Client Management Suite, and Server Management Suiterelease notes.

■ The Symantec Management Platform Installation Guide is deprecated. You canfind the information about the Symantec Management Platform installation inthe IT Management Suite Installation Guide.

11Altiris™ IT Analytics 7.5 from Symantec™ Release NotesDocumentation that is installed

■ The Symantec Management Platform User Guide is deprecated. You can findthe information about the SymantecManagement Platform in the ITManagementSuite Administration Guide.

■ You can find the information about Software Management Framework in theSoftware Management Solution User Guide.

Table 1-6 Information resources that you can use to get more information

LocationDescriptionDocument

http://www.symantec.com/docs/DOC5670Information about capacityrecommendations, design models,scenarios, test results, and optimizationbest practices to consider when planningor customizing IT Management Suite.

IT Management Suite 7.5Planning and ImplementationGuide

http://www.symantec.com/docsDOC5330Information about using the SymantecManagement Platform.

IT Management SuiteAdministration Guide

http://www.symantec.com/docs/DOC5697Information about installing ITManagementSuite components with SymantecInstallation Manager.

IT Management SuiteInstallation Guide

SymWISE support pageArticles, incidents, and issues about thisproduct.

Knowledge base

Symantec Connect pageAn online magazine that contains bestpractices, tips, tricks, and articles for usersof this product.

Symantec Connect

IT Analytics Support Landing pageOffers a consolidated list of topics on ITAnalytics for Documentation,Troubleshooting, Known Issues and more.

IT Analytics Support LandingPage

IT Analytics FAQ and ResourcesProvides answers to the most frequentlyasked questions on IT Analytics.

Symantec Connect - ITAnalytics FAQ andResources

Learning to use IT Analytics ReportingLists several Symantec Connect articleswhich offer additional examples for usingIT Analytics reporting.

Symantec Connect –Learning to Use IT AnalyticsReporting

Reporting How-To VideosProvides a list of how-to videos for usingIT Analytics Reporting.

Symantec Connect –Reporting How-To Videos

Adding a Custom Data Class to an ITAnalytics Cube

Offers a step-by-step walkthrough ofadding a custom data class to an ITAnalytics cube.

Symantec Connect – Addinga Custom Data Class to an ITAnalytics Cube

12Altiris™ IT Analytics 7.5 from Symantec™ Release NotesOther information