IST Corporate Profile

Corporate Profile

www.istnetworks.com

IST is an award winning, world class Systems

Integrator operating in the Contact Centre

Welcome to IST marketplace. Established in 2002, IST quickly

developed the reputation for delivering

exceptional contact centres that focused on

customer experience.

As of 2016, IST now has offices in the Saudi

Arabia, Egypt, Turkey, United Arab Emirates,

Bahrain and the United Kingdom. IST is

growing constantly with new offices around the

world opening each year.

IST has completed

over 100 large

scale contact centre

projects

www.istnetworks.com delivering exceptional customer experience

IST’s History

India Expansion Award: Cisco UCCE Technology Partner of the year

Contact Plaza 'pay-as-you-go' Contact Center opens Award: Insights Middle East Best Contact Centre: Bank Aljazira

United Kingdom Expansion Award: Genesys Value Added Reseller

Perth, Australia R&D office opens Achievement: Deployed one of the first CVP in Middle East

KSA Office Opens

Egypt Expansion Nominated: Best UCCE Project in EMEA

Levant Expansion Achievement: Completed over 25,000 IVR ports and agents

2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014

Deployed first ever UCCE in Middle East Award: Worldwide Cisco ATP Status

Gulf Expansion Award: Cisco UCCE Technology Partner of the year

Turkey Expansion 2 Expansion projects in the pipeline Award: Genesys most Innovative Systems Integrator

United Arab Emirates Expansion Kingdom of Bahrain Expansion

Achievement: Completed a top 5 global CVP deployment Award: Best Cisco ATP Partner

Replace 10,000 IVR Ports with Cisco CVP with major client Award: Cisco Partner Displacement

2015

delivering exceptional customer experience www.istnetworks.com

New contact centres

IST designs, builds and deploys

new contact centres. From the initial

contact centre concept and design,

to accepting your first customer call,

IST is there every step of the way to

ensure your project receives the best

advice and support.

Existing contact centres

Our work doesn’t just include building new

contact centres, IST’s highly experienced

team of technicians and engineers can

upgrade, merge or integrate different

technologies to your existing contact

centre systems – often the more cost

effective option. This is becoming more

and more common as local customer

behaviors are changing rapidly.

Managed services

IST Professional Services can manage,

support and maintain your existing

contact centre and other supporting

systems. Our dedicated team of

professional contact centre consultants

with extensive technical experience can

guide and provide assistance to all your

current and future projects.

Our services


IST is the leading Contact Centre Systems Integrator

in the Middle East with a strong reputation for high

Why choose IST? quality, experience and expertise. Local knowledge

plays a key role for IST and our knowledge of the

local population is paramount to providing our

customers with relevant intelligence.

IST has over 170 experienced engineers,

technicians, system architects, designers and

software developers to provide world class technical

expertise. Our supporting team of project managers,

team leaders, business analysts, budget controllers

and procurement personnel all combine seamlessly

to drive your project to a successful delivery. IST has

the highest number of employees in the Middle East

dedicated to the contact centre market.

IST’s drive for innovation has resulted in IST

setting up two dedicated R&D facilities, where our

research teams strive to develop new idea’s and

methodologies that creates the ultimate customer

experience. It is from this department, that IST can

boast many contact centre ‘firsts’.


IST’s technology partners play a big part in creating

solutions that fit in perfectly with your business and customer

requirements. IST works with all the leading contact centre

technology providers that provide cutting edge technology to

drive customer experience and customer satisfaction.

Our experience and technical excellence allows IST the

ability to integrate any of these technologies together into

your contact centre. IST has performed many complex,

multi vendor integrations, some of which would never be

considered by our competitors, to deliver the ultimate

customer experience.

Just some of our technology partners

Our technology partners


IST has been creating contact centres for the

banking sector since 2003. IST’s wealth of

The Banking Sector knowledge and experience in this challenging

sector has resulted in IST providing contact

centre systems and professional services to

over 50% of all the banks in Saudi Arabia. This

growth trend is continuing as IST is offering new

customer engagement technologies to satisfy

the next generation of bank customers.

Our long-term commitment to quality, extensive

knowledge and service value has lead to many

of our banking clients to stay loyal to IST, some

of which, for over 12 years and counting.

Over 50%

of banks in

Saudi Arabia

are IST clients


Customer behavior

is the foundation to

delivering exceptional

customer experience

Understanding the local market, the demographics

of your customers and their habits and behaviors

provide valuable intelligence in creating the perfect

customer experience from your contact center.

Our market research teams work with our business

analysts to understand the expectations and

behaviors of your customers. IST will never simply

‘cut and paste’ existing contact centres for new

clients.

Local knowledge


Email us on: [email protected]

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IST Corporate Profile