8/13/2019 Issues while configuring notification mailer on windows exchange

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11/30/13 Document 741307.1

https://support.oracle.com/epmos/faces/DocumentDisplay?_adf.ctr l-state=c05rr9sbw_129&id=741307.1

javax.mail.MessagingException: Unable To Send Email Notifications To Microsoft ExchangeServer (Doc ID 741307.1)

Modified: 11-Feb-2013 Type: PROBLEM

In this Document

Symptoms

Cause

Solution

APPLIES TO:

Identity Manager - Version 9.1 to 9.1.0.2

Information in this document applies to any platform.

**Checked for relevance on 08-Feb-2013**

SYMPTOMS

OIM has been configured to send emails; however, no emails are being sent.

The email server in use is a Microsoft Exchange server.

In the Email Server IT Resource, authentication has been enabled, and a username

and password supplied; but email sending still fails with the following debug

messages in the logs:

ERROR,29 Sep 2008 09:07:12,472,[XELLERATE.REQUESTS],Class/Method:

tcEmailNotificationUtil/sendEmail encounter some problems: Sending failed;

nested exception is:

class javax.mail.MessagingException: 530 5.7.1 Client was not authenticated

CAUSE

The Microsoft Exchange server is configured to support only "AUTH NTLM".

However, JavaMail cannot use AUTH NTLM; it only supports AUTH LOGIN

Server reports AUTH NTLM, and yet Java does not attempt AUTH even when

auth is set to true.

If you enable DEBUG for SMTP, which in OIM 9.x is done by setting XELLERATE.REQUESTS=DEBUG in log.properties,

you can see this in the log files:

08/09/29 09:07:07 DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,

smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]

08/09/29 09:07:07 DEBUG SMTP: useEhlo true, useAuth true

08/09/29 09:07:07 DEBUG SMTP: trying to connect to host "10.123.123.123", port 25

220 EXCHGTEST.au.oracle.com Microsoft ESMTP MAIL Service ready at Mon, 29 Sep

2008 09:04:43 +0530

08/09/29 09:07:07 DEBUG SMTP: connected to host "10.123.123.123", port: 25

http://-/?-http://-/?-http://-/?-http://-/?-http://-/?-

8/13/2019 Issues while configuring notification mailer on windows exchange

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11/30/13 Document 741307.1

https://support.oracle.com/epmos/faces/DocumentDisplay?_adf.ctr l-state=c05rr9sbw_129&id=741307.1

EHLO oimtest01

250-EXCHGTEST.au.oracle.com Hello [10.123.123.123]

250-SIZE

250-PIPELINING

250-DSN

250-ENHANCEDSTATUSCODES

250-STARTTLS

250-X-ANONYMOUSTLS

250-AUTH NTLM

250-X-EXPS GSSAPI NTLM

250-8BITMIME

250-BINARYMIME

250-CHUNKING

250-XEXCH50

250 XRDST

08/09/29 09:07:07 DEBUG SMTP: Found extension "SIZE", arg ""

08/09/29 09:07:07 DEBUG SMTP: Found extension "PIPELINING", arg ""

08/09/29 09:07:07 DEBUG SMTP: Found extension "DSN", arg ""

08/09/29 09:07:07 DEBUG SMTP: Found extension "ENHANCEDSTATUSCODES", arg ""

08/09/29 09:07:07 DEBUG SMTP: Found extension "STARTTLS", arg ""

08/09/29 09:07:07 DEBUG SMTP: Found extension "X-ANONYMOUSTLS", arg ""

08/09/29 09:07:07 DEBUG SMTP: Found extension "AUTH", arg "NTLM"

08/09/29 09:07:07 DEBUG SMTP: Found extension "X-EXPS", arg "GSSAPI NTLM"

08/09/29 09:07:07 DEBUG SMTP: Found extension "8BITMIME", arg ""

08/09/29 09:07:07 DEBUG SMTP: Found extension "BINARYMIME", arg ""

08/09/29 09:07:07 DEBUG SMTP: Found extension "CHUNKING", arg ""

08/09/29 09:07:07 DEBUG SMTP: Found extension "XEXCH50", arg ""

08/09/29 09:07:07 DEBUG SMTP: Found extension "XRDST", arg ""

08/09/29 09:07:07 DEBUG SMTP: use8bit false

MAIL FROM:

530 5.7.1 Client was not authenticated

QUIT

Note that client reports useAuth true, and the server reports AUTH NTLM, and yet login (AUTH command) is notattempted, because NTLM is not supported by the client.

SOLUTION

To implement the solution, please execute the following steps:

1. Modify your Exchange SMTP Server to enable basic authentication.

Follow the instructions in http://technet.microsoft.com/en-us/library/aa996733(EXCHG.80).aspx ,

except tick the "Basic authentication" box rather than leaving it clear.

http://technet.microsoft.com/en-us/library/aa996733%28EXCHG.80%29.aspx