ISO/TS 16949:2002ISO/TS 16949:2002

By Matthew PavelekBy Matthew Pavelek

Boise State UniversityBoise State University

What will be coveredWhat will be covered

• DefinitionDefinition• Brainstorming ExerciseBrainstorming Exercise• ExplanationExplanation• The purpose and benefitsThe purpose and benefits• ExampleExample• SummarySummary

DefinitionDefinition

• ISO/TS 16949:2002 is the newest ISO/TS 16949:2002 is the newest automotive quality standard which automotive quality standard which was developed to be aligned with was developed to be aligned with the ISO 9001:2002 standardthe ISO 9001:2002 standard

• It is a worldwide accepted standard It is a worldwide accepted standard for suppliers of automobile for suppliers of automobile manufacturersmanufacturers

Brainstorming ExerciseBrainstorming Exercise

• Brainstorm on how a new quality Brainstorm on how a new quality standard can benefit your companystandard can benefit your company

• Brainstorm on the type of quality Brainstorm on the type of quality improvements that can be made in improvements that can be made in your companyyour company

Developers of ISO/TS Developers of ISO/TS 16949:200216949:2002

• The ISO/TS 16949:2002 standard The ISO/TS 16949:2002 standard was developed by an ad hoc group was developed by an ad hoc group of automotive manufacturers and of automotive manufacturers and their respected trade associationstheir respected trade associations– The goal was to develop a universally The goal was to develop a universally

accepted set of quality management accepted set of quality management standards for the automotive industrystandards for the automotive industry

Developers of ISO/TS Developers of ISO/TS 16949:200216949:2002

• The partnership that developed the The partnership that developed the ISO/TS 16949 standard was ISO/TS 16949 standard was comprised of the following groupscomprised of the following groups– International Automotive Task Force International Automotive Task Force

(IATF)(IATF)– Japan Automobile Manufacturers Japan Automobile Manufacturers

Association (JAMA)Association (JAMA)– With the support of the ISO technical With the support of the ISO technical

committee ISO/TC 176committee ISO/TC 176

Development of ISO/TS Development of ISO/TS 16949:200216949:2002

• ISO/TS 16949:2002 is the ISO/TS 16949:2002 is the international equivalent and international equivalent and combination of the following combination of the following standardsstandards– QS-9000 (USA)QS-9000 (USA)– EAQF (France)EAQF (France)– VDA6 (Germany)VDA6 (Germany)– AVSQ (Italy)AVSQ (Italy)

Development of ISO/TS Development of ISO/TS 16949:200216949:2002

• ISO/TS 16949:2002 was developed ISO/TS 16949:2002 was developed to be aligned with the new ISO to be aligned with the new ISO 9001:20009001:2000

• ISO/TS 16949:2002 was ISO/TS 16949:2002 was implemented in March 2002 to implemented in March 2002 to replace ISO/TS 16949:1999replace ISO/TS 16949:1999

Development of ISO/TS Development of ISO/TS 16949:200216949:2002

BSI Management Systems-available at emea.bsi-global.com

Purpose of IATF in ISO/TS Purpose of IATF in ISO/TS 16949 Development16949 Development

• To develop a consensus regarding To develop a consensus regarding international quality requirementsinternational quality requirements

• Develop policies and procedures to Develop policies and procedures to ensure worldwide consistencyensure worldwide consistency

• Provide training to support ISO/TS Provide training to support ISO/TS 1694916949

• Establish formal liaisons to support Establish formal liaisons to support objectivesobjectives

Reasons for ISO/TS 16949:2002 Reasons for ISO/TS 16949:2002 implementationimplementation

• Recognized internationallyRecognized internationally• There are no plans to update QS-There are no plans to update QS-

9000, VDA6.1, EAGF, or AVSQ9000, VDA6.1, EAGF, or AVSQ• Suppliers are either required or Suppliers are either required or

encouraged to upgrade to encouraged to upgrade to ISO/TS:16949ISO/TS:16949

Reasons for ISO/TS Reasons for ISO/TS 16949:200216949:2002

• Eliminates the need for multiple Eliminates the need for multiple registrationsregistrations

• Technical specifications Technical specifications compliment current quality compliment current quality improvement methodologiesimprovement methodologies

QS-9000QS-9000

• Current plans are not to eliminateCurrent plans are not to eliminate• No current plans to updateNo current plans to update• Has reached the end of its Has reached the end of its

development lifedevelopment life• Is no longer supported by Is no longer supported by

manufacturers or suppliersmanufacturers or suppliers• Will expire on December 15, 2003Will expire on December 15, 2003

Problems with QS-9000Problems with QS-9000

• Problem suppliers are able to Problem suppliers are able to maintain registrationmaintain registration

• Does not utilize the process Does not utilize the process approach to quality managementapproach to quality management

• Falling credibility of certification Falling credibility of certification processprocess

• Is not a universally accepted Is not a universally accepted certificationcertification

ISO/TS 16949:2002 ISO/TS 16949:2002 ImplementationImplementation

• Is not at this time an overall Is not at this time an overall replacement for QS-9000replacement for QS-9000– Renault and PSA strongly recommend Renault and PSA strongly recommend

upgrading to ISO/TS 16949upgrading to ISO/TS 16949– Ford, GM, and DaimlerChrysler Ford, GM, and DaimlerChrysler

currently recognize ISO/TS 16949:2002currently recognize ISO/TS 16949:2002– Ford, GM, and DaimlerChrysler will Ford, GM, and DaimlerChrysler will

replace QS-9000 with ISO/TS 16949replace QS-9000 with ISO/TS 16949

ISO/TS 16949:2002 VS ISO/TS 16949:2002 VS QS-9000QS-9000

• More demanding than QS-9000 by More demanding than QS-9000 by requiringrequiring– Senior management involvementSenior management involvement– Product realizationProduct realization– Analysis and improvementAnalysis and improvement– Supplier developmentSupplier development– Organizational performanceOrganizational performance

Goals of ISO/TS:16949Goals of ISO/TS:16949

• Continual improvementContinual improvement• Defect preventionDefect prevention• Reduction of variationReduction of variation• Reduction of waste in the supply Reduction of waste in the supply

chainchain

ISO/TS 16949:2002 ISO/TS 16949:2002 Requirements Requirements

• A focus on continual improvementA focus on continual improvement• Customer satisfaction requirementsCustomer satisfaction requirements• Preventative action processPreventative action process• Improved employee training Improved employee training

requirementsrequirements

ISO/TS 16949:2002 ISO/TS 16949:2002 RequirementsRequirements

• Required communication with Required communication with suppliers and customers to assure suppliers and customers to assure qualityquality

• Improved employee quality Improved employee quality responsibilitiesresponsibilities

ISO/TS 16949:2002 ISO/TS 16949:2002 RequirementsRequirements

• Includes detailed, sector specific Includes detailed, sector specific requirements forrequirements for– Employee competenceEmployee competence– Awareness and trainingAwareness and training– Design and developmentDesign and development– Production and service provisionsProduction and service provisions– Control of monitoring and measuring Control of monitoring and measuring

devicesdevices– Measurement, analysis, and improvementMeasurement, analysis, and improvement

Benefits of ISO/TS Benefits of ISO/TS 16949:200216949:2002

• Improved supplier productImproved supplier product• Improved process qualityImproved process quality• Improved global sourcing Improved global sourcing

confidenceconfidence• Common, consistent quality Common, consistent quality

systems approachsystems approach

ExampleExample

• Wescast Industries earned ISO/TS Wescast Industries earned ISO/TS 16949 certification16949 certification– Certified for all five of its Ontario Certified for all five of its Ontario

manufacturing facilitiesmanufacturing facilities– Recognizes commitment to quality Recognizes commitment to quality

and customer requirements and customer requirements – Significant to customersSignificant to customers– Will increase global presenceWill increase global presence

SummarySummary

• ISO/TS 16949 is clearly the superior ISO/TS 16949 is clearly the superior certification due tocertification due to– Worldwide acceptanceWorldwide acceptance– Only one necessary certificationOnly one necessary certification– Support from both suppliers and Support from both suppliers and

manufacturersmanufacturers

Summary Cont.Summary Cont.

– Compatibility with current quality Compatibility with current quality improvement philosophiesimprovement philosophies

– Improved focus on senior Improved focus on senior management development, employee management development, employee involvement, and customer involvement, and customer significancesignificance

– Enhanced certification requirementsEnhanced certification requirements– Focus on processesFocus on processes

ReferencesReferences

International Organization for Standards: International Organization for Standards: Ref.:818, March21,2002Ref.:818, March21,2002

BSI Management Systems-available at BSI Management Systems-available at emea.bsi-global.comemea.bsi-global.com

International Automotive Oversight International Automotive Oversight Bureau-available at Bureau-available at www.iaob.orgwww.iaob.org

Supplier letter from DaimelChrysler, Supplier letter from DaimelChrysler, GM,and Ford. Dated August 2002GM,and Ford. Dated August 2002

ReferencesReferences

Eagle Group USA, INC-available at Eagle Group USA, INC-available at www.eaglegroupusa.comwww.eaglegroupusa.com

Future of APQP and PPAP in doubt. Future of APQP and PPAP in doubt. Quality; Quality; Troy: Jan2002; Troy: Jan2002; Roderick A MunroRoderick A Munro

Wescast Earns ISO/TS 16949 Certification. Wescast Earns ISO/TS 16949 Certification. Business Wire; Business Wire; July 2, 2002July 2, 2002