ISOTech Tech Showcase 10-29-07

8/14/2019 ISOTech Tech Showcase 10-29-07

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Technology Showcase:Business Process Management Softwarefor Insurance: Enabling Business Results

Deepak Singh, President & CTOBecky Barnette, VP of Sales

Sponsored by:


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Objective for todays session

Discuss how business results are enabled by BPM Software (BPMS) with

three keys to success:

Speed

Ease

Scalability

Demonstrate how significant business results were enabled with the

implementation of Adeptia BPM software in Meadowbrook Insurance Group.

Conduct a live demonstration of Adeptia BPM software to demonstrate first

hand its speed, ease and scalability capabilities.


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Potential uses of BPM Software for the insurance industry

Automate rules (underwriting, claims, accounting, actuarial, risk control,etc) and include human intervention as necessary

Automate processes to enable straight-thru processing (new business,

renewals, cancellation, endorsements, billing, etc)

Access data on a real time basis inside and outside the organization Reduce costs to distribute products

Remove barriers to business such as manual application processes and

disconnected billing processes

Create ability to monitor and improve processes to insure efficiency and

excellent customer experiences


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Adeptia, Headquartered in Chicago, R&D in India

Business Process Management Software

Integration Centric BPM Product

Powerful integration and workflow automation technology

Supports SOA initiatives

Enables Straight Through Processing

Insurance Industry expertise recognized by Celent

Insurance Industry domain experience of over 40 years

Specific Insurance Accelerators for the insurance industry

Agency Carrier Alliance Accelerator

Insurance Company Partner Integration Accelerator

Insurance Company System Integration Accelerator

Insurance Carrier Portal Accelerator

Adeptia: The Company & Products


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Product used by many industry leaders


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BPM is a discipline that allows you to manage, automate and optimize the flow ofinformation and business process steps that span your organizations systems,people, customers and partners within and beyond your corporate boundaries.

Business Process Management vs. BPMS

Manage: Document business processes.

Share and collaborate between Business Users and IT developers.

Automate: Create individual human workflow tasks.

Create automated system services and activities.

Implement execution of process flows with real-time or batch triggers.

Optimize: Track and monitor processes in-flight.

Analyze post-completion logs and reports to identify bottlenecks.

Enhance and improve performance

BPM never ends it improves over time


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How does BPMS enable business results?

Business results are enabled as a result of 3 key capabilities

SPEED Time is more than money - Time Based Competition*

Speed of deployment

Speed of business execution

Speed of STP

EASE

Collaboration between business and IT

Minimize custom coding

Ease of business and IT execution

SCALABILITY

Design for re-use vs. re-do

SOA platform for growth

Pay for needs now vs. the future

* Boston Consulting Group, 2007, downloaded October 25, 2007 from

http://www.bcg.com/this_is_bcg/mission/time_based_competition.html


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Case Study Meadowbrook Insurance Group

Over $500 Million GWP

Alternative Risk Programs

Corporate Vision:

Reduce Barriers to customers, increase process efficiencies, and grow profitably

BPM Vision:

Enterprise wide effort working from the bottom up

Definition of Success:

Speed Business and results

Ease Make it easier for customers

Scalability Tie costs to results, re-use whenever possible

Expected hard cost savings in the millions


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Business Problem Slow and Costly AccountCurrent Process

Business Problem:

Poor cash flow due to 45 day period to reconcile payments

Agency cost increased by long reconciliation and error correction process

MIG costs increased due to manual reconciliation efforts

Manual entry of data into MIG systems caused errors and increased costs

Prior attempts to automate failed

AGENTS

Business usersmanually reviewand process the

data files

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MEADOWBROOK

Policy Mgmt System

Web Front Application

Recvd Mail

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Original As-Is Process All manual


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Required Business Outcomes

Business Goals:

Post cash receipts more quickly

Create automated data transfer process, minimize time and manual

intervention

Establish controls

Allow business users to handle process

Technology goals:

Use a tool that allows business & IT to work in a collaborative manner Create solutions that can be reused for future projects

Create business rules to reduce human effort


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Solution Account Current Process Automation

BEFORE

AFTER

Internet

FTP Server

AGENTS FI

R

EW

A

L

L

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3

MEADOWBROOK

POINT

Policy Mgmt System

Advantage System

ADEPTIA

Business userresolves errors

4

AGENTS

Business usersmanually reviewand process the

data files

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3

MEADOWBROOK

POINT

Policy Mgmt System

Advantage System

Recvd Mail

1 2


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New Process Highly automated


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Solution allows human intervention

Business users are notified by emailswhen any error-records are found

They login via web-browser to review and

fix errors

Significant increase in productivity!


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All business goals met

Post cash receipts more quickly

Create automated data transfer process, minimize time

and manual intervention

Establish controls

Allow business users to handle process

All technology goals met

Use a tool that allows business & IT to work in a

collaborative manner

Create solutions that can be reused for future projects

Create business rules to reduce human effort

Business and Technology goals achievedBPM Success


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Adeptia BPM Product Demonstration


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Adeptia: Combines Process Workflow and Integration

Design Studio Execution Engine

Services

Repository

+ +

Process Management

Design process flows

Define business and process rules Assign Review, Approval or

exceptions handling steps as workflow

tasks to business users

Data Integration

Access and send data to any apps

Handle many different data formats Process bulk-data by applying

validation and mapping rules

Process-centric, SOA-based approach


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Adeptia Demonstration

Business Analysts designing a

Process

Creating a business process and

specifying rules

Simulation of process

Developers automating process

and creating integration touch-

points Data dictionary and schema

Data Mapping


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THANK YOU

Before you leave please register to win a free

Adeptia Partner Integration Solution valued at

$50,000.

For additional information please visit: www.adeptia.com

Please contact Adeptia to schedule a personalized demonstration ofAdeptia technology.

Email: [email protected]

Phone: 312-229-1727 x118

Documents

ISOTech Tech Showcase 10-29-07