Iso Ts 16949 Tamil Training Program

8/13/2019 Iso Ts 16949 Tamil Training Program

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ISO / TS 16949 : 2009 AWARENESSISO / TS 16949 : 2009 AWARENESS

TRAINING PROGRAMMETRAINING PROGRAMME

WELCOME



ISO / TS 16949 : 2009 AWARENESS

ISO vd;why; vd;d >

gd;dhl;L rkr;rPh; nfhl;ghl;L epWtdk; (International Organization forStandardization) vd;gjd; rUf;fk;/ I ; X vd;gJ rkepiyia Fwpf;fpwJ.

1.0. juk; vd;gJ vd;d

xU Tl;likg;gpd; khwhj jd;ikapd; cs;shh;e;j njitfis g{h;j;jp

nra;tnj juk; vd;gjhFk;.

2.0 jukhd bghUs; vd;gJ vd;d>

thof;ifahsh;fspd; njitfisg; g{h;j;jp bra;a[k; jFjpa[ilaJ jhd;

jukhd bghUs;.

3.0 juf;fl;LgghL vd;gJ vd;d (Quality Control)

cw;gj;jp bra;jgpd; Ma;t[ bra;tij tpl/ bray;fs; eil bgw;Wf; bfhz;oUf;Fk; nghnj fl;Lg;gLj;JtJ nky;/ ,jdhy; jtWf;fhdfhuzj;ijf; fz;Lgpoj;J clnd fisna ,aYk;.



I.v .X 9001: : 2008 ju mikg;g[ Kiwapd; ,d;wpaikahj

njitfs; vj;jid>

5 (Ie;J)

mit

4) ju mikg;g[ Kiw(Quality Management System)

5) eph;thfg bghWgg (Management Responsibility)

6) nkk;ghlL mikg;g (Resource Management)

7) bghUs; totKiw(Product Realisation)

8) rhpghh;jjy/ Muha;jy;/kwWk Kd;ndWjy;(Measurement, Analysis & Improvement)



PROCESS APPROACH (bray; Kiw)

Customer

Requirement

thof;ifahshpd;

njit

Customer

Satisfaction

thof;ifahshpd;

jpUgjp

(eph;thfg bghWgg)

MR

rhpghh;jjy/

Muha;jy; kw;Wk; Kd;ndWjy)

MAN

(nkkghl;L

mikg;g[

RM

PR(bghUs

totKiw)



Customer Requirements

Management

Responsibility

Measurement,

Analysis and

Improvement

Customer

Resource

Management

Satisfaction

Product

Continual

Improvement of

Quality

Management

System

Product

RealizationProcess Model

ISO 9001:2008



4.0 jucWjpf; fl;Lg;ghL vd;gJ vd;d> (Quality Assurance)

thof;ifahshpd; njitfis cw;gj;jpg bghUs; epr;rak;

epiwt[ bra;a[k; vd;w nghJkhd ek;gpf;ifia Vw;gLj;jntz;Lk;. ,Jnt ju cWjpf; fl;Lg;ghL vd;W miHf;fg;gLk;.

ju cWjpf; fl;Lg;ghL vd;gJ ju mikg;gpd Kyk; thof;ifahsUf;F ek;gpf;ifia Vw;gLj;JfpwJ.

5.0 ju mikg;g Kiw vd;why; vd;d> (Quality ManagementSystem)

xU epWtdj;jpy; cs;s vy;yhg; gFjpfSk;/ juk; vd;wFwpf;nfhis mila xd;wpideJ/ rPuhd Kiwapy;

bray;gl ntz;Lk;. ,ij eilKiwg;gLj;Jtjw;Fjml ;fpaJ ju mikg;g KiwahFk;.



4.0 ju mikg;g Kiw (Quality Management System)

eph;thfjjpwF njitahd bray;Kiwfis fz;lwpa

ntz;Lk.

xU braYf;Fk kw;bwhU braYf;Fk cs;s thpira[k

kw;Wk mjd; nrh;f;ifiaak fz;lwpa ntz;Lk;.

bray;Kiwfis fl;LggLjJtjwF njitahd

mst[nfhis fz;lwpjy.

bray; Kiwia rPuhf ,a';Ftjw;F/ jf;f nkk;ghl;Lj

jpl;lk kw;Wk; njitahd bra;jpfis rhpghh;jjy;

ntz;Lk.

rhpghh;jjy;/mstPL kw;Wk; bray;Kiwia Muha;jy

ntz;Lk



STRUCTURE OF QUALITY SYSTEMSTRUCTURE OF QUALITY SYSTEM

DOCUMENTATIONDOCUMENTATION

LEVEL I

LEVEL 2

LEVEL 3

LEVEL 4

PROCEDURES

WI /CP / PFD/ PFMEA

RECORDS

QUALITY MANUAL



gpd; Fwpg;g[ : , ;nf juk; vd;w Fwpf;nfhis juf; bfhs;if kw;Wk;

mjid mila[k; Kiw/ juf; fl;Lg;ghL/ju cWjpf;

fl;LgghL kw;Wk; ju jpl;lk vd;W Fwpg;gplyhk;.

4.1 eph;thfg; bghWgg[

eph;thfk; juk; gw;wpa jdJ bfhs;if Fwpf;nfhs;fs;

flik ,itfisg; gw;wp Mtz totpy; bjhptpff

ntz;Lk;. ,it vy;nyhuhYk; g[hpeJ bfhs;Skgor; bra;a

ntz;Lk;. Vy;nyhuhYk; gpd;gw;wggl ntz;Lk;.

bghWgg[fSk; mjpfhu ;fSk; tiuaWf;fggl ntz;Lk;.

eph;thfg; gpujpepjp epakpffggl ntz;Lk;.

Ju mikg;g[ Kiwapd; rPuhd ,af;fj;ijg; ghprPyid

bra;a ntz;Lk;. ePz;l kw;Wk; Fwfpa fhy tpahghu

jpl;lk; (Business Plan) tiuaWf;fggl ntz;Lk;thof;ifahsh;fis jpUg;jpggLj;Jk; mikg;ig

cUthf;Fjy;.



njitahd Mtz';fs; (Documents)

a) juf; bfhs;if kw;Wk; mjid mila[k Kiwfs;/

b) ju tHpKiw Mtzk; (Quality Manual)

c) eph;zapf;fggll juKiw ISO 9001 ,yf;fstpy; cs;s

njitfis g{h;j;jp bra;a ntz;Lk;.

D) bray;Kiw rpwg;ghf ,a';FtjwF njitahd

Mtz';fs;/

Fwpjj neu';fspy ,j;ju Kiwapdhy ew;gad;fs;

tisfpd;wdth vd;W ghprPyid bra;a ntz;Lk;.

,jw;fhd gjpntLfis (Records) itj;jpUf;f

ntz;Lk/

gpd; Fwpg;g : nky; Fwpggplg;glLs;s midj;J Mtz';fSk xU

eph;thfjjpwFk kw;w eph;thfjjpwFk ,ilna khWgLk.



Mtz';fs; fl;Lg;gLjJk Kiw (Control of Documents)

XU eph;thfj;jpd; Mtz';fs; midj;Jk “ Control Copy”

(fl;LggLj;jggll Mtzk;) vd Kj;jpiu bfhs;sntz;Lk.

ISO 9001 ,yf;fstpy; cs;s Mtz';fisa[k

fl;LgghL bra;jy;

Mtz';fis btspapLtjwF Kd; ghprPyid bra;Jxg;g[jy bgWjy;.

njitahd ,l';fspy; rhpahd Mtz';fis clDf;Fld;

cgnahfpf;Fk; ,;l';fspypUe;J mg;g[wggLj;jy;.

Mtz';fspy; khWjy;fs; bra;a[k; bghGJ ghprPyid

bra;J xg;g[jy; bgWjy; (Issue control)



5.0 MANAGEMENT RESPONSIBILITY5.0 MANAGEMENT RESPONSIBILITY

Product

realization

C

U

S

T

O

M

E

R

CONTINUAL IMPROVEMENT OF THE QUALITY MANAGEMENT SYSTEM

R

e

q

ui

r

e

m

e

n

ts

Management

responsibility

Measurement,

analysis,

improvement

Input

Resource

management

Output

5.1 Management commitment

5.2 Customer focus

5.3 Quality policy

5.4 Planning

5.5 Responsibility, Authority

and Communication

5.6 Management review



5. eph;thfjjpd; bghWgg[fs; : (Management

Responsibility)

eph;thfk juj;jpwfhd jdJ bfhs;if/ Fwpf;nfhs;/bghWg;g ,itfis btspapl ntz;Lk;.

Eph;thfk ,j;juf; bfhs;ifia vy;yh epiy CHpah;fSk

bjhpe;J bfhs;Skgoa[k/ brayhf;Fkgoa[k/ vg;bghGJk;

mDrhpfFkgoak cWjpg;gLj;j ntz;Lk;.

cHpah;fspilna mth;fSila bghWggk/ mjpfhuKk/

tiuaWf;fggl ntz;Lk;.



5. MANAGEMENT RESPONSIBILITY

QUALITY POLICY

• TO BE APPROPRIATE TO THE PURPOSE OF THE ORGANIZATION.

• SHOULD INCLUDE COMMITMENT TO COMPLY WITH REQUIREMENTS

AND CONTINUALLY IMPROVE THE EFFECTIVENESS OF QMS.

• IS A FRAME WORK FOR ESTABLISHING REVIEWING QUALITYOBJECTIVES.

• TO BE COMMUNICATED AND UNDERSTOOD WITHIN THE

ORGANIZATION

•

TO BE REVIEWED FOR CONTINUED SUITABILIY



Quality bjectivesuality bjectives

Something sought ,or aimed for related to QUALITY

Quality objectives are generally based on the Organization's

Quality Policy.

Quality objectives are generally specified for relevant functions

and levels in the organisation.

Objectives should be SMARTObjectives should be SMART

Specific

Measurable

Achievable

Results Orientated

Time Bounded

(Resources Management)



6.0 nkk;ghL mikg;g (Resources Management)

xU eph;thfk; njitahd nkk;ghLfis bfhLf;f njitfs; ahit

kdpjts nkk;ghL/ trjpfs; / ntiy bra;a[k; NH;epiy

(Human Resources / Infrastructure / Work Environment)• xt;bthUtUfFk ve;jtpjkhd gapw;rp mspf;f ntz;Lk; vd;W

fz;lwpe;J gpd; mij bray;gLjj xU bra;Kiwia eph;zak

bra;a ntz;Lk;.

• jug;ghjpgg Vw;glf;Toa bray;fspy; <LgLk CHpah;fSf;Fmjw;F Vw;w gapw;rp mspj;J ghjpg;gpid jLf;f ntz;Lk;.

• Xt;bthUtUfFk mth;fs; bgw;w gapw;rp tptu';fis

gjpntloy Fwpj;J itf;f ntz;Lk;.

• gapwrp mspjjgpd; xt;bthUtUfFk kjpg;gPL kw;Wk; gad;gLj;Jjiy mstpl ntz;Lk;.

• xU eph;thfj;jpwF njitahd midj;J trjpfisa[k mspj;jy



7.0 I v ; X epWtdj;jpd; Kf;fpakhd Fwpf;nfhs vd;d>

gy ehLfSf;fpilna ruf;F kw;Wk; nritfs;

ghpkhwwjij vspjhf;f epak';fis tFj;jy;.

jumikgg Kiw :

etPd bghUs; juj;jpllk; (Advanced product Quality

Planning)gy Jiwia xd;W nrh;f;Fk; mqFKiw(Team

Approval)

Team-d; brayfs;

Special Characteristics ia fz;Lgpojjy;

FMEA d; Kd;ndwwk mjid rhpghh;jjYk;



kpft[k; Mgj;jhd (Potential Risk)Kiwfis Fiwj;jy;

bghUs; ghJfhgg(Product Safety)

cs;ns ,Ug;gth;fspd; tpHpg;gzh;t[ mjpfggLj;Jjyfl;LgghlLjjpllk ; (Control Plan)

nghUs; xg;g[jy; Kiw (Production part Approval

Process)

bjhlh;r;rpahd juk; Kd;ndw;wk bra;jy;

cw;gjjpahFk bghUl;fs; eph;zapffggllj juj;jpy

mika[khW ju mikg;g[ Kiw epWtg;gl ntz;Lk;.

gy;ntW m';f';fs; bghWgg[ eilKiwfs; bray;Kiwfs; Mfpatwiw Mtz totpy; jahhpjJ

eilKiwggLj;j ntz;Lk;.



xg;ge;jg ghprPyid

epWtdjJf;Fk thof;ifahsUf;Fk ,ilna xg;ge;jk;

gw;wpag ghprPyidr; bra;a bray; Kiwfs; ,Uf;f

ntz;Lk.

Mtz';fs; kw;Wk; mog;gil tptuf; fl;Lg;ghL

juepakdk bjhlh;ghdj njit epiyfspd;

vy;yh Mtz';fSk fl;Lg;ghl;oy ,Uf;f ntz;Lk;.

rhpahd Mtz';fs; mit ,Uf;f ntz;oa ,lj;jpy;

,Uf;f ntz;Lk;. giHa my;yJ bghUe;jhj Mtz';fs;

ePf;fggl ntz;Lk;.

th';Fjy; bghUs;fis tH';Fgth;fs; juj; njitfis milaf;

Toa jpwd; bgw;wth;fsh vd;gij cWjp bra;a ntz;Lk;.



bfhs;Kjy; Mizfs; fPH;tUtd gw;wpj bjspthfj

bjhptpf;f ntz;Lk;.

bghUspd; juk; rhh;e;j eph;za'fs;

FwpaPLfs; tiugl'fs;

bray;Kiwfs; gw;wpa tpsf;f';fs;

njrPa my;yJ gd;dhlL ju epakf; Fwpg;g[fs;cs;tUk bghUl;fspd; ghpnrhjid cWjpg;ghL.

bghUl;fis tH';Fgth;fis tsh;r;rp bra;jy;

Fwpjj neuj;jpy; bghUl;fis 100% bfhz;L nrh;f;Fk

ntiyjpwd; njit.



thof;ifahsh; tH';fpa bghUl;fs; fl;Lg;ghL :

epWtdjjpd; cw;gj;jpg bghUspy; ,izg;gjwfhf

thof;ifahsh; tH';fpa bghUl;fspd; thp ghh;g;g/

ghJfhgg bjhlh;ghd eilKiwfs; ,Uf;f ntz;Lk;.

,j;jifa bghUlfs; fhzhkwnghdhy/ nrjk;

mile;jhy; my;yJ gadw;Wkgnghdhy; mit gjpt[ bra;ag;glL thof;ifahsUfFj; bjhpag;gLjj ntz;Lk;/

thof;ifahsh;fspd; brhe;jkhd cgfuz'fis(Tools)

epue;ju FwpaPLfs \yk; ghh;itfF g[yg;gljJtjhf

,Uf;f ntz;Lk;.



bghUl;fspd; milahsKk tuyhW fhl;Lk jd;ika[k:

cw;gjjp/ tH';Fjy; kw;Wk; thof;ifahsh; ,lj;jpy;bghUj;Jjy vd;w vy;yh epiyfpsYk bghUl;fis

mit Fwpj;j eph;za';fs;/ tiugl'fs;/ gjpntLfs;

,itfisbahlo ,dk; fz;L bfhs;Sk tifapy

milahsk fhl;Lk tifapy; bray; Kiwfs; ,Uj;jy

ntz;Lk. xg;ge;jj njitahff; Fwpg;gpog;gloUe;jhy;/

bghUl;fspd; milahsk gpd;nehffp mwpa[k tz;zk;

milahsk ,Ljy; ntz;Lk;.



bray;Kiwf; fl;Lg;ghL:

cw;gjjpr;brayfs; juj;ijg ngqk; tifapy;

jpl;lkplggl ntz;Lk;.epWtdjij Jha;ikahf (House Keeping) itj;jy;

mtru fhyj;jpd; nghJ bghUl;fis ghJfhgghf bfhz;L

bry;tjwfhd cldo jpl;lk.

Mit fPH;fz;l fl;Lg; gLj;jggll tiuaiwfSf;Fs;

mika ntz;Lk;.

Mtz totpyhd bra;Kiw Mizfs;.

g[s;spay \yk; bra;Kiwfis fl;Lg;gLjJjy; (Statistical Process Control)





ifahSjy;/ nrfhpjJ itj;jy;/ ngf;fp'; bra;jy;/

bflhky; th';Fjy/ th';Fk; bghUl;fs;/ kw;Wk;

cw;gjjpapd; nghJk/ nrjnkh/jufFiwnth

Vw;glfTlhJ.

ngf;fp' bra;jy;/ ghJfhjjy/ tH';Fjy;/ Mfpait

fl;Lgghlhd bray; Kiwfspd;go ,Uf;f ntz;Lk;.

100% rhpahd neuj;jpy bghUl;fis

thof;ifahsh;fSf;F bfhz;L nrh;g;gjwF Jizg[hpa[k

mikggfis cUthf;Fjy;.

8.0 I. V ;. X 9000 thpir vd;gJ vd;d>

jumikgg Kiwfs; gw;wpa epak';fs; I.v ;.XepWtdjjpdhy 1987 -Mk; Mz;L btspaplgglld

mitjhd; I.v .X 9000 thpirahFk.



Ma;t[k; ghpnrhjidak; :

th';Fk bghUl;fis Ma;t[/ ghpnrhjid bra;jy;

ntz;Lk.

jtWfis fz;Lgpoggijtpl mij jtph;f;Fk neuo

Kaw;rpfs; bra;jy; ngf;fp'; bra;aggll epiwtw;w

bghUl;fspd; jzpf;if (Product Audit)

nrhjid Tlj;jpd; (Laboratory) ju mikg;g

Vw;gLj;Jjy;

juj;jpd; mog;gilapy; jFjp bgw;w bghUl;fis

m';fPfhpffk mjpfhuk bjspthff; Fwpg;gplg;gl ntz;Lk;.

juj; jFjpf;F xt;thj bghUl;fis fl;Lg;gLjJjy;



xt;thj bghUl;fisj; jtWjyhff; Tl gad;gLjjnth

my;yJ bghUl;gLjjnth ,ayhj tifapy; eilKiwfis epWt

ntz:Lk.

,j;jifa bghUlfisj jf;fthW gjpt[ bra;at[k/ kWghprPyidak; bra;atk;/ kjpg;gplt[k/ njitahdhy;

gphpjbjLfftk tHp tFf;f ntz;Lk;.

jf;f mjpfhuk bgw;wtuhy kWntiy rYif mDkjp/

fPH;epiy my;yJ nrjk; vd;W Kot[ bra;aggl ntz;Lk;.

jpUjjfToa kw;Wk; jtph;f;ffToa bray;fs;

xt;bthU bghUl;fs; epfGk; fhuzjij Muha;e;J

kPz;Lk epfHhj tz;zk; jLff chpa eltof;iffis

vLj;jy

thof;ifahsh;fshy jpUg;gp mDg;gggll bghUl;fis

ghpnrhjid bra;jy;.



9.0 I.v .X 9000 thpirapy; cs;s gFjpfs; ahit>

I.v .X - 9001

I.v .X - 9002

I.v .X - 9003

10.0 I.v .X 9001/9002/9003 bghUspd; juj;ijf Fwpg;gpLfpwjh>

,y;iy/ xU epWtdjjpd; ju mikg;g Kiwapd;

,d;wpaikahj njitfisf Fwpg;gpLfpwJ.



12.0 PROCESS :

INPUT ACTIVITY OUTPUTS

cs;njitfs; bray;fs; btspgghL

(bray;)



bray;Kiw mky;gLjJtjw;F gd;dhl;L rkr;rPh; nfhl;ghl;L

epWtdjjpd; tHpKiwfis gpd;gw;wp Mf ntz;Lk;.

bjhHpwrhiyfFs; v';bf';F “rhpghh;jjy” (Verification)

ntz;Lk vd;W fz;lwpe;J/ mitfSf;F njitahd

ts';fis mspf;f ntz;Lk;.

,e;j ju Kiw ,yf;fst[fs; rhptu elf;fpd;wdth vd;W

cWjpggLj;jj eph;thfk jdJ gpujpepjp xUtiu epakpf;f

ntz;Lk. (Management Representative)



eph;thf mikg;g[jpwid mstpLjy;. (Management Review)

•eph;thfk jdJ ju mikg;g Kiwia bjhlh;e;J mstpLtjwF

jpl;ljij tFf;f ntz;Lk;.

• ,e;j mstpLfspd; \yk; midjJ Kf;fpakhd gzpfis

bra;ak; gzpahsh;fis miHj;J mjd; bra;Kiwia

cah;jJtjw;F tHp tFf;f ntz;Lk;.• ,e;j Tl;likggpy; juf; bfhs;if kw;Wk; mjid mila[k;

Kiwia tpsf;f ntz;Lk;.

mstPlowF njitahd (Input)

• mfj;juj jzpf;ifapd; (Internal Quality Audit)

gjpntLfs.



eph;thf mikg;g[jpwid mstpLjy;. (Management Review)

• thof;ifahshpd KiwaPLfs;

• bray;Kiwapd mstPL kw;Wk; bghUspd; cj;jputhjk;.

• Kd;jpd eph;thf Tl;likg;gpd mstplg;gl;Ls;s fUj;Jf;fs;

• khWjy;fs; vit ,Ug;gpd; mit vt;thW ju eph;thfmikg;gig ghjpf;Fk; vd;gij nkw;nfhspl ntz;lk;.

• ju eph;thf mikg;ig nkk;gLj;JtjwF ghpe;Jiw.



mstPl;od; btspaPL(Output)

nky; Fwpggplg;gll fUj;Jf;fspd; mog;gilapy;

• Kd;ndwwk \yk; ju eph;thf mikg;g[ kw;Wk; bray;Kiwfis

nkk;gLj;Jjy;.

• thof;ifahshpd; bghUs; juj;ij cah;j;Jjy;

njitahd nkk;ghLfs; (Resources)

6.

(Customer Related Process)



thof;ifahsUldhd bray;Kiw (Customer Related Process)

• xg;ge;j ghprPyidfF bra;Kiw (Procedure) xd;wpid

eph;zak bra;J mjd;go brayhff ntz;Lk;

• xt;bthU xg;ge;jk ghprPypf;fg;gLk; bghGJ thof;ifahshpd;

njitfis g{h;j;jp bra;a Koa[k; vd;W cWjpggLjj ntz;Lk;.

• Xg;ge;j ghprPyidapd; gjpntLfis itj;jpUff ntz;Lk;.

•

thof;ifahshpd; njitfSnfh;g;g bghUsfis bfhz;Lbry;Yk; Kiwa[k; kw;Wk; bghUs;fsis nrh;j;jggpd; cs;s

b ray; Kiwiaak; tpsf;fpl ntz;Lk;.

• thof;ifahshpd; neuoahd njitfisak;/ kiwKfkhd

njitfisak; g{h;jjp bra;a ntz;Lk;

• njitfis g{h;j;jp bra;a[k bghGJ mit murpd; rl;l

tpfspd; go bghUspd; juk; cs;sdth vd cWjp bra;a

ntz;Lk



7 bghUs; totKiw(Product Realisation)

eph;thfk jdJ bghUspd; totKiwia gy;ntW

bray;Kiwfs; \yk; epUgpjJ fhl;l ntz;Lk;.

cjhuzk; : fl;olk;/ ntiy bra;a njitahd ,lk;/ kw;Wk;

ntiyf;F njitahd cgfuz';fs;.

• bray;Kiwf;F njitahd ,ae;jpu'fs; (fzpg;bghwp

kw;Wk kpd;dD ,ae;jpu';fs;)

• cjtf; Toa rhjd';fs;

cjhuzk; : (nghf;Ftuj;J ; bra;jpj b jhlh;g

•eph;thfk bghUspd; cj;jputhjj;jpwF njitahd

NH;epiyfis cUthf;Fjy

(Customer Related Process)



thof;ifahsUldhd bray;Kiw (Customer Related Process)

• xg;ge;j ghprPyidfF bra;Kiw (Procedure) xd;wpid

eph;zak bra;J mjd;go brayhff ntz;Lk;

• xt;bthU xg;ge;jk; ghprPypffggLk bghGJ thof;ifahshpd;

njitfis g{h;j;jp bra;a Koa[k; vd;W cWjpggLjj ntz;Lk;.

• Xg;ge;j ghprPyidapd; gjpntLfis itj;jpUf;f ntz;Lk;.

• thof;ifahshpd; njitfSnfh;gg bghUs;fis bfhz;L

bry;Yk; Kiwa[k; kw;Wk; bghUs;fsis nrh;j;jggpd; cs;s

b ray; Kiwiaak; tpsf;fpl ntz;Lk;.

• thof;ifahshpd; neuoahd njitfisak/ kiwKfkhd

njitfisak; g{h;jjp bra;a ntz;Lk;

• njitfis g{h;jjp bra;a[k; bghGJ mit murpd; rl;l

tpjpfspd; go bghUspd; juk; cs;sdth vd cWjp bra;a

ntz;Lk



• thof;ifahshpd; njitfs; khWk; bghGJ mjid gjpt[

bra;J. gpd;gww ntz;Lk; kw;Wk; me;j khw;wjij mjw;f;Fwpa

Jiwaplk; bjhptpff ntz;Lk;.

• thof;fifahsh; jdJ njitfis vGj;Jf;fs; (PurchaseOrder) \yk; jutpy;iy vd;why/ eph;thfk me;j thof;ifahshpd;

xg;g[jiy bgw;w gpd;ng bghUs; nritia Jt';f ntz;Lk;.

thof;ifahsUldhd bjhlh;g (Customer Communication)

xU eph;thfk jdJ thof;ifahsh;fSld ve;j tifapy;bjhlh;g[ bfhs;s ntz;oaJ mtrpak.

• bghUspd epiyik

• tprhuid/ xg;ge;jk/ my;yJ xg;ge;jjij ifahSk Kiw/

xg;ge;j khWjy;fs;

• thof;ifahshpd; KiwaPLfs;

(Design and



totikggf fl;LghL kw;Wk; nkk;ghL (Design and

Development)

• totikggf; fl;Lg;ghL kw;Wk; rhpghh;jjYf;F njitahd

bra;Kiwia eph;zak; bra;a ntz;Lk;. (Design Planning)

• xt;bghU totikggpwFk bghWg;gfis fz;lwpe;J

tpUjjpahff jpl;lkpl ntz;Lk;.

• totikggpwFk rhpghh;jjYf;Fk njh;r;rp bgw;w CHpah;fis

epakpf;f ntz;Lk;. (Design Verification)

• btt;ntW FGf;fspilna cs;s bjhlh;gfis eph;zak;

bra;a ntz;Lk; (Cross Functional Team)

•

ekf;F bghUs; jUgth;fs; ekJ njitf;nfww juj;jpidmspff jpwik cs;sth;fsh vd;W kjpg;gPL bra;a ntz;Lk;.

(Supplier Assessment)

•



• Vw;Wf; bfhs;sf;Toa bghUs; jUgth;fspd; jdpg;gl;oaiy

itj;jpUff ntz;Lk; (Approval supplier List)

• bghUsfs; th';Fk; Mh;lh;fspy; (Purchase Order) ekJ

njitfs; vy;yhk; bfhLf;fgglLs;sdth vd;W ghprPyid bra;Jxg;g[jy bgw;W mDg;gntz;Lk.

• ekf;F bghUs; jUgth;fspd; juj;jpd kjpg;gPl;L gjpntl;il

(Supplier Rating Form) itj;jpUe;J mth;fis fz;fhzpf;f

ntz;Lk.

cw;gjjp kw;Wk; nrit tH';Fjy;

(Production and Service Provision)

cw;gjjp kw;Wk; nritfis fl;Lg;gLj;Jk; KiwxU eph;thfj;jpy mjd; cw;gj;jp kw;Wk; nritfis

fl;LggLj;Jk; Kiwfs; vit:



• bghUspd; Fzhjprpa';fs; czh;j;Jk; tifapy; njitahd

bra;jpfs; kw;Wk; mst[fs;.

•Xt;bthUtUk ntiy bra;a[k; Kiw.(Work Instruction)

• kjpg;ghuhajYf;F (Calibration) njitahd cgfuz';fs;

• bghUs totk; bgWtjw;F Kiwna midj;J TLjy;

bray;fspd; mstPL.

• bghUis bfhz;L bry;Yk; Kiwa[k; kw;Wk; bghUis

nrh;jjggpd; cs;s bray;Kiwak tiuaWf;fggl ntz;Lk;.

• xU braiy cw;gj;jpapd; nghnjh my;yJ nritapd; nghnjh

mstpl Koatpy;iy vd;why/ me;j braYf;F kl;Lk; jdpahf

Kay;jy; kw;Wk; njhy;tpfs; (Trial and Error) \yk; mstPil

kjpggPL bra;a ntz;Lk;.

bghUs;fis milahskpLjy (Identification & Tracebility)



( y)

• thof;ifahshpd; bghUs;fs; ek;kplk; ,Ue;jhy mjid

nrhjidapl/ ghJfhf;f/ VnjDk; gpur;rpid ,Ue;jhy; mth;fSf;F

bjhpaggLj;j njitahd bra;Kiwia eph;zak; bra;a ntz;Lk;.bghUs;fspd ghJfhg;g[ (Preservation of Product)

xU eph;thfk; jdJ cw;gj;jp bghUis vt;thW ghJfhg;gJ

vd;gij eph;zak; bra;a ntz;Lk;.

• ghJfhg;gJ vd;gJ milahsk/ ifahSk; Kiw/ bgl;oapLk

Kiw/ nrkpf;Fk; Kiw kw;Wk; xg;gilf;Fk; Kiwiaa[k;

Fwpg;gjhFk;.

• ifahSk; Kiwfs; \yk; bghUs;fSfF nrj ;fSk;/

juf;Fiwt[fSk; Vw;gLtij jtph;j;jy;.

• ghJfhg;ghd Kiwapy; njitf;F Vw;wgo ey;y Kiwapy;

nrkpjjy;.

•



• nrkpgg fpl';Ffspy; bghUs;fspd; juk; Fiwfpd;wjh vd;W

mt;tg;nghJ kjpg;gPL bra;jy;

• nkkpgg fpl';Ffspy bghUs;fis th';FtjwFk

bfhLggjwFk chpa bra;Kiw xd;wpid Vw;gLjjy.

• bgl;oapaLk; Kiw jFjpahdjhftk;/ juf; fl;Lg;ghl;owF

cl;gl;L ,Uf;fpwjh vd;Wk; cWjp bra;jy;.

• bghUs;fis bfhz;L bry;Yk; bghGJ ghJfhggpwF Vw;ghL

bra;jy;.

kjpgghua;jy (Calibration)

• bghUs;fspd; juj;ij rhpghh;f;f cgnahfggLk fUtpfis

kjpgghuhae;J fl;Lg;ghloy itj;jpUff ntz;Lk;.

• fUtpfs; njitfis g{h;j;jp bra;af; Toajhf ,Uf;f

ntz;Lk.

•



• fUtpapd; gphpt/ milahs vz;/ cgnahfpf;fggLk ,lk;/

rhpghh;fFk ,ilbtsp/ rhpghh;f;Fk Kiw kw;Wk; rhpghh;jjgpd;

Kot[fs; Mfpaitfs; gjpg;ngloy itj;jpUf;f ntz;Lk;.

• Mst[fspd; Iag;ghLfs; bjhpe;jpUf;f ntz;Lk;.

• Fwpggpl;oUf;Fk fhy ,ilbtspapd;gonah/ cgnahfpfFk

Kd;ngh/ fUtpfis kjpg;ghuha ntz;Lk;.

• kjpgghuhae;j gpd; khw;wk Vw;glhjpUff fUtpfis ghJfhf;f

ntz;Lk.

8. rhp ghh;j;jy; Muhajy kw;Wk; Kd;ndWjy;

(Measurement / Analysis and Improvement)

xU eph;thfk; jdJ mstpLjy/Muhajy; kw;Wk; Kd;ndwwj;jpid vt;thW filg;gpoffpwJ.

rhpghh;fFk Kiw kw;Wk; Muha;jy;



(Monitoring and Measurement)

thof;ifahshpd; jpUg;jp :(Customer Satisfaction)

• xt;bthU thof;ifahshpd; jpUg;jpiaak mstpLjy;

njitahFk. ,jpy; thof;ifahshpd; njitf;nfwg bghUs;fs;

cw;gjjpahdjh vd;W fz;lwpa ntz;Lk;.

•

thof;ifahshpd; jpUg;jpia fz;lwpa njitahdtHpKiwfis tFf;f ntz;Lk;

mfj;juj jzpf;if (Internal Audit)

eph;thfk jdf;bfd jzpf;if bra;Kiw xd;iw itj;jpUff

ntz;Lk.

• jzpf;if vy;yh gphpt[fiaa[k cl;gLjjpak/ jpl;lkplljhftk;

,Uf;f ntz;Lk;.

• ju mikg;g Kiw ed;whf ,a';Ffpwjh vd;W fz;fhzpff



jzpf;if cjt ntz;Lk;.

• jpUjjk bray;fs; bray;Kiwapy cs;sgo ,Uf;f ntz;Lk;.

• jzpf;if gjpntLfis itj;jpUff ntz;Lk;.

• jzpf;if \yk; jtWfs bjhpate;jhy rhp bra;tjwF clnd

chpa eotof;iffs; vLf;fg;glntz;Lk;.

bray;Kiwia rhpghh;jjy; kw;Wk; mstpLjy

(Measurement of Process)

eph;thfk jdJ bray;Kiwfis rhpghh;ggjwFk/

mstpLtjwFk chpa Kiwia itj;jpUf;f ntz;Lk;.

• ,jd; \yk; njitahd jpl;lkpll Kot[fis vLf;f Koa[k;

• njitahd Kot[fis milaKoahj nghJ jpUj;jk bray;

kw;Wk kPz;Lk bray;fis bjhl'f ntz;Lk;.

:



bghUis rhpghh;jjy; kw;Wk; mstpLjy;:

Measurement of Product

•

th';Fk bghUs;fs; rhpghh;f;fggLtij cWjp bra;a ntz;Lk; (Incoming Inspections)

• juj;jpl;lj;jpy; (Quality Plan) cs;sgo bghUs;fis

Muhae;J/ njh;t[ bra;J gpd; milahskplL itf;f ntz;Lk;.

•bray;Kiwfis fz;fhzpf;f ntz;Lk;. Vw;fj;jffhj

bghUs;fis milahskplL jdpahf itf;fntz;lk.

• thof;ifahsh;fSf;F mDg;g[k Kd; bghUs;fs;

jukhditjhdh vd;W cWjpg;gLj;j filrpahf Muha;jYk/

njh;thatk; bra;a ntz;Lk;.• MuhajYf;Fk/ njh;thatfSfFk gjpg;ngLfs; itj;jpUf;f

ntz;Lk.

Vw;fjjfhj bghUs;fis fl;Lg;gLjy



(Control of Non conformance Product)

•

bra;Kiw xd;iw Vw;gLjjp fPH;fz;l Kiwfshy Vw;fj;jfhjbghUs;fis fl;Lg;gLj;j ntz;Lk;.

• milahskplL/ gjpg;ngloy; gjpt[ bra;J/ Muhae;J gpd;g[

njitahdhy bghUs;fis juk; gphpf;f ntz;Lk;.

•Vw;fjjfhjitfis Muha;e;J/ fPnH Twpa[s;s thpirggo

gpd;gww ntz;Lk;.

- kWKiw ntiy bra;J rhp bra;jy;

- rYif bgWjy;

- ,uz;lhk jukhf mwptpj;jy;

- gadw;wbjd xJf;fpj js;Sjy

• kWKiw ntiy bra;J rhpbraj bghUsfis kWgoa[k



nrhjid bra;a ntz;Lk;.

• nkw;Twpaitfis gjpntloy; gjpt[ bra;J itj;jpUf;f

ntz;Lk.

Muhajy; (Analysis)

xU eph;thfk; jdJ ju mikg;g Kiwia vt;thW vz;fs; /

tiu gl';fs; \yk; czh;j;j ntz;Lk;.

• thof;ifahshpd; jpUg;jp (Customer Satisfaction)

• bghUspd; njitia mstpLjy;

• gy;ntW bra;Kiwapy Fzhjprpa'fis tiugl'fs; \yk;

czh;j;jy.

• ekf;F bghUs; jUgth;fspd; gy;ntW bra;Kiwfis

vz;fspd; totj;jpy; fhl;Ljy;.



Kd;ndWjy; (Improvement)

bjhlh; Kd;ndw;wk : (Continual Improvement)

xU braiy gyKiw bra;a[k nghJ mjd; njitia g{h;jjp

bra;a nkYk; vt;thW Kay ntz;Lk; vd;gnj bjhlh;

Kd;ndwwkhFk.

• bjhlh; Kd;ndw;wjij juf; bfhs;if kw;Wk; mjid mila[k;

Kiw \yk; czh;j;jyhk.

• mfj;juj jzpf;ifapd; Kot[fs;

• gy bray;Kiwfis Muha;tjd; \ykkhftk;

• jpUjjk kw;Wk; Kd;bdr;rhpf;if bray;fshSk bjhlh; Kd;ndwwj;ij fz;lwpa Koa[k;.

(Correction Action)



jpUjjk bray; (Correction Action)

• Vw;fjjfhj bghUs;fs; cw;gj;jpahf \yf;fhuz';fs;

vd;dbtd;W myrp Muha ntz;Lk;.

• fhuz'fs; bjhpa fPGs;sitfis Muhayhk.

bray;Kiw

jug; gjpntLfs;

rYiffs;

thof;ifahsh;fspd; KiwaPLfs;

tpw;gidf;F gpd; nritghpnthhpd; mwpf;if

• jtWjyfs; kPz;Lk; nehuhjpUff jpUjjk bray;fis

bjhl';f ntz;Lk;.



• bra;Kiw kw;Wk; ntiy mwpt[Wj;jy;fshy jtWfs; neh;e;jhy; me;j bra;Kiw kw;Wk; mwpt[Wj;jy;fshy jtWfs; neh;e;jhy; me;j bra;Kiw kw;Wk; mwptWj;jy;fis gjpt[ bra;a ntz;lk;.

Kd;bdr;rhpf;if bray; :(Preventive Action)

xU eph;thfk; jdJ bghUsfspy; bray;Kiwapd bghGJKd;bdr;rhpf;ifahd eltof;if vLj;J mjd; gpw;fhy ghjpg;igjtph;j;jpl ntz;Lk;.

nkny jpUj;jk; braypy; (Corrective Action) ,jw;f;Fwpabray;Kiwfsaht[k; Fwpg;gpl;l tiuKiwfshFk;.