ISO PROCESS FOR STANDARDS ELABORATION AND GENERAL CONTEXT OF THE ISO/TC 224 WORK

Regional Workshop to disseminate Water Supply and Sanitation Standards of Quality of

Service, adapted to LDCs

Preparation to the ISO TC 224 Draft Standards test in Africa.

WBI/InWEnt/AFWA/NWSC WORKSHOP

KAMPALA (UGANDA), JULY 24-27, 2007

WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO WorkshopWBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop 22

ISO PROCESS FOR STANDARDS ELABORATION AND GENERAL

CONTEXT OF THE ISO/TC 224 WORK

Laurence THOMAS, AFNOR

ISO/TC 224 Secretariat


What is an ISO International Standard ?

Document established by consensus among stakeholders that provides for common and repeated use, rules, guidelines or characteristics for activities or their results

Applicable on a voluntary basis


Who ISO is ?

Network of the National standards institutes of 154 countries 104 member bodies (16 African countries :

Ethiopia, Kenya, Nigeria, Morocco, South Africa, Tanzania …)

41 correspondent members (14 African countries : Benin, Cameroon, Malawi, Uganda, Zambia …)

9 subscriber members (2 African countries)


A

FN

OR

-ao

ût 2

002

Formation des nouveaux experts à la normalisation

Technical Advisory groups(TAG)

Policy

Programmation

Development of standards

Council

General Assembly

154 members

SCSC

WGWG WGWG WGWG WGWG

SCSC SCSC SCSC

TCTC TCTC

Technical Management Board (TMB)

TCTC

SCSC SCSC

WGWG

How the ISO system is organized ?How the ISO system is organized ?


ISO/TC 224

Service activities relating to drinking water supply systems and wastewater systems- Quality criteria of the service and performance indicators

Chairman: Jean-Luc REDAUD – FranceSecretariat : Laurence THOMAS - AFNOR


ISO/TC 224 A new type of ISO Standards

Guidelines oriented towards performance objectives involving many “new” stakeholders and not supporting direct certification

Complementary to ISO 9001 and ISO 14001 (Quality management system and environmental management system)


ISO/TC 224 standards will be useful for improving governance and quality of services

Improve the dialogue among stakeholders develop a mutual understanding of responsibilities and

tasks Establish objectives locally adapted, complying with

mandatory requirements laid down by the relevant authorities

Assess the quality of the services provided Monitor the performances of the water utilities

for both the interest of users and the protection of the environment


Who participates to ISO/TC 224 ?

49 countries involved: 33 participating countries (P – members) and 16

observing countries (O – members) African P members : Algeria, Kenya, Morocco, Nigeria,

South Africa, Tunisia, Zimbabwe African O member: Zambia

International organizations (AfWA, AIDIS, Consumers International, EUREAU, IWA, NORMAPME, WHO, World Bank)


How ISO/TC 224 is organized?

WG 1 Terminology (AFNOR – France) WG 2 Service to the user (AENOR – Spain) WG 3 Drinking water

(SCC – Canada et DSM – Malaysia) WG 4 Wastewater

(ON – Austria and KATS – Republic of Korea) Ad hoc group Developing countries

(Morocco)


Three ISO standards in preparation

ISO 24510 Guidelines for the assessment and for the improvement of the service to users (service oriented standard)

ISO 24511 Guidelines for the management of wastewater utilities and for the assessment of wastewater services (management oriented)

ISO 24512 Guidelines for the management of drinking water utilities and for the assessment of drinking water services (management oriented)


ISO/TC 224 actions to involve developing countries

Twinning arrangements Regional Water Fora Ad hoc group “Developing countries” Financial support from ISO DEVT Liaisons Mexico World Water Forum


Regional water fora

Three regional water fora in 2004 Asiatic Forum – Daejeon, Korea, April 2004 Latin-America and Caribbean forum – Porto

Rico, August 2004 African Forum – Marrakech, September 2004

Objectives : to inform and to strengthen the participation of developing countries to ISO and also to collect comments and proposals on the draft standards.


Ad hoc group Developing Countries

Set up in September 2004 by the 4th ISO/TC 224 meeting in Rabat (Morocco)

Convenor : Mr Zouggari (Morocco) Objectives :

to ensure that ISO/TC 224 draft standards are applicable to developing countries and to propose amendments, if needed

to test the draft standards in developing countries


Adaptation to local and regional

contexts

Berlin, October 2005 : ISO/TC 224 decision to prepare a guide for the application of ISO 24510, ISO 24511 and ISO 24512 in developing and emerging countries

Launching of an experimentation/tests in African cities under the leadership of the World Bank Institute and many others partners


ISO/TC 224 steps over

September 2002 –- ISO/TC 224 1st meeting, Paris (France) September 2003 – ISO/TC 224 2nd meeting, Ottawa

(Canada) April 2004 – ISO/TC 224 3rd meeting, Daejeon (Korea) September 2004 – ISO/TC 224 4th meeting, Rabat

(Morocco) October 2005 – ISO/TC 224 5th meeting, Berlin (Germany) April 2006 to September 2006 – Draft International

Standard enquiries (DIS) – open to all ISO member bodies (about 100) 96 % approval by P-members

November/ December 2006 - ISO/TC 224 6th meeting in Punta del Este (Uruguay)


Schedule 2007

August/October 2007: Final Draft International Standard Vote (FDIS)

November 2007 – ISO/TC 224 meeting in Japan (with a specific workshop for developing countries)

Beginning of 2008 - Publication of the ISO standards in English, French, and Spanish versions


ISO/TC 224 Future work (1)

From the end of 2007 to end of 2010, to maintain an overview of events/activities Actions of communication/promotion of

standards Information regarding the draft guide for the

application to developing countries collection of any information/request regarding

use and application of ISO Standards Collection of any initiative regarding regional or

local work based on the ISO Standards


ISO/TC 224 Future work (2)

End of 2010 – Review of ISO 24510, ISO 24511 and ISO 24512

Confirmation or revision or withdrawn of the standards


To test the standards in Africa :

a double interest

To contribute to the revision of the ISO standards and to their applicability worldwide and mainly in Africa

To prepare local application documents, if needed

in order to improve governance and quality of water and wastewater services for the

African continent


THANK YOU FOR YOUR ATTENTION

Contact : ISO/TC 224 secretariat

[email protected]

Documents

ISO PROCESS FOR STANDARDS ELABORATION AND GENERAL CONTEXT OF THE ISO/TC 224 WORK