Iso Management

7/28/2019 Iso Management

1/49

1

The ISO 9002 QualityThe ISO 9002 QualityAssurance ManagementAssurance Management

SystemSystem

For

SCHOOLS


2/49

2

QUALITY EDUCATION:QUALITY EDUCATION:

CustomerSatisfaction

Quality

Service

WholeOrganization

Involvement


3/49

3

ORGANIZATION

WITH

LOUSY MANAGEMENT Q

Input Output

Resources


4/49

4

Upgrading :Upgrading :

Service Quality

Product QualityPersonnel Quality

By...


5/49

5

A Proven SuccessfulA Proven Successful

Quality Assurance SystemQuality Assurance System

ISO 9000


6/49

6

ISO 9002 Certification


7/49

7

A BRIEF INTRODUCTIONA BRIEF INTRODUCTION

TOTOISO 9000ISO 9000


8/49

8

QUALITY MANAGEMENT PRINCIPLESQUALITY MANAGEMENT PRINCIPLES

1. Customer focus

2. Leadership

3. Involvement of people4. Process approach

5. System approach to management

6. Continual improvement

7. Factual approach to decision making

8. Mutually beneficial supplier relationships


9/49

9

ISO 9000 is about QUALITYISO 9000 is about QUALITY

Quality is:defined by customer needs

defined in terms of fitness for purposeachieved through continuous

improvementmanaged through prevention not

detectiongetting it right at the first timemeasurable


10/49

10

ISO stands forISO stands for

InternationalO rganization for

Standardization


11/49

11

Self-manageableSelf-manageableP-D-C-AP-D-C-A

Plan what you do

Do what you planned &

record what you did

Check the results

Act on the difference


12/49

12

ISO 9000 REQUIRES :ISO 9000 REQUIRES :

PLAN, DO, CHECK & ACT

with CONSISTENCY :

CUSTOMER SATISFACTION

MANAGEMENT SUPPORTS

RESOURCES MANAGEMENT

PROCESS MANAGEMENT RESULTS ANALYSIS

CONTINUOUS IMPROVEMENT


13/49

13

THE CONTINUOUS IMPROVEMENTTHE CONTINUOUS IMPROVEMENT

MECHANISMMECHANISM

UNSATISFACTORY OUTCOME


14/49

14


MECHANISMMECHANISM


WORK IMPROVEMENT TEAM


15/49

15


MECHANISMMECHANISM



CAUSE INVESTIGATION


16/49

16


MECHANISMMECHANISM



CAUSE INVESTIGATION

CORRECTIVE ACTION


17/49

17


MECHANISMMECHANISM



CAUSE INVESTIGATION

CORRECTIVE ACTION

PREVENTIVE ACTION


18/49

18


MECHANISMMECHANISM



CAUSE INVESTIGATION

CORRECTIVE ACTION

PREVENTIVE ACTION

REVIEW


19/49

19


MECHANISMMECHANISM



CAUSE INVESTIGATION

CORRECTIVE ACTION

PREVENTIVE ACTION

REVIEW


20/49

20


MECHANISMMECHANISM



CAUSE INVESTIGATION

CORRECTIVE ACTION

PREVENTIVE ACTION

REVIEW


21/49

21


MECHANISMMECHANISM



CAUSE INVESTIGATION

CORRECTIVE ACTION

PREVENTIVE ACTION

REVIEW

21


22/49

22

Quality Plan

Quality Manual

Q Procedures

Working InstructionReference Document


23/49

23

ISO 9000 - 20 ElementsISO 9000 - 20 Elements

4.1 ManagementResponsibility

4.2 Quality System4.3 Contract Review

4.4 Design Control

4.5 Document & DataControl

4.6 Purchasing


24/49

24


4.7 Control of Customer SuppliedProduct

4.8 Product Identification andTraceability

4.9 Process Control

4.10 Inspection and Test Status

4.11 Control of Inspection,Measuring and Test Equipment.


25/49

25


4.12 Inspection and Test Status4.13 Control of Nonconforming

Product

4.14 Corrective & PreventiveAction

4.15 Handling , Storage,

Packaging, Preservation andDelivery

4.16 Control of Quality Records

4.17 Quality Audits


26/49

26


4.18 Training

4.19 Servicing

4.20 Statistical Techniques

26


27/49

27

StagesStages

Setting up Steering CommitteeDesign of Management System

Training all Staff

Setting up documentationsystemImplementationMonitoring & Evaluation

27


28/49

28

StagesStages

Internal Audit & Pre-assessment auditCertification Audit

Registration

Maintenance of the system Internal Q Audit

Surveillance Visit

28


29/49

29

Self-manageableSelf-manageable

Plan what you do

Do what you planned

Record what you did

Check the results

Act on the difference


30/49

30

StandardizedStandardized

Clearly listed requirements /

guidelines

World-wide acceptance


31/49

31

SystematicSystematic

Inter-relationship of elements

Comprehensive

Team work


32/49

32

Customer-orientedCustomer-oriented

Needs defined by customer

Stress on customer satisfaction

Enhancement of quality culture


33/49

33

Objectively assessedObjectively assessed

Internal audit (Self-assessment)

Audit by 3rd party

The management system governs


34/49

34

Clearly DocumentedClearly Documented

Data and record controlDocument process


35/49

35

Human resourcesHuman resourcesplanning and controlplanning and control

ininISO 9001 QMSISO 9001 QMS


36/49

36

5.1 Management commitment5.1 Management commitment

Top management shall provide evidence of its

commitment to the development and improvement of

the quality management system by:

d) Ensuring the availability ofnecessary resources


37/49

37

5.5.2 Responsibility and5.5.2 Responsibility and

authorityauthority

Functions and their interrelations within the

organization, including responsibilities and

authorities, shall be defined and communicatedin order to facilitate effective quality

management.


38/49

38

5.5.4 Internal communication5.5.4 Internal communication

The organization shall ensure communication

between its various levels and functions

regarding the processes of the qualitymanagement system and their effectiveness.


39/49

39

6.1 Provision of resources6.1 Provision of resources

The organization shall determine and provide,

in a timely manner, the resources needed

a) To implement and improve the processes of

the quality management system, and

b) To address customer satisfaction.


40/49

40

6.2.1 Assignment of personnel6.2.1 Assignment of personnel

Personnel who are assigned responsibilitiesdefined in the quality management system shall

be competent on the basis of applicable

education, training, skills and experience.


41/49

41

6.2.2 Training, awareness and6.2.2 Training, awareness and

competencycompetency

The organization shall:

a) Identify competency needs for personnelperforming activities affecting quality;

b) Provide training to satisfy these needs;

c) Evaluate the effectiveness of the trainingprovided;


42/49

42

6.2.2 Training, awareness and6.2.2 Training, awareness and

competencycompetency

d) Ensure that its employees are aware of he

relevance and importance of their activities

and how they contribute to the achievement

of the quality objective;

e) Maintain appropriate records of education,

experience, training and qualifications.


43/49

43

7.4.1 Purchasing control7.4.1 Purchasing control

The organization shall control its purchasing

processes to ensure purchased product conformsto requirements.

The type and extent of control shall be dependent

upon the effect ofsubsequent realizationprocesses and theiroutput.


44/49

44

7.4.1 Purchasing control7.4.1 Purchasing control

The organization shall evaluate and select

suppliers based on theirability to supply product

in accordance with the organizationsrequirements.

Criteria for selection onperiodic evaluation shall

be defined.The result of evaluations and follow-up actions

shall be recorded


45/49

45

7.4.2 Purchasing information7.4.2 Purchasing information

Purchasing documents shall contain informationdescribing the product to be purchased,

including where appropriate:

-personnel


46/49

46

THANKS!THANKS!


47/49

47

Any Questions ?Any Questions ?

?

?

?

?

?


48/49

48

THE ENDTHE END


49/49

Thank youvery much for

your patience !!:

)

Documents

Iso Management