Upload
suhas555
View
220
Download
0
Embed Size (px)
Citation preview
8/8/2019 ISO Awareness Self Learn Module 230209
1/22
Issued by: K.K.Bijani Issue Date:23.02.2009
ISO 9001
AWARENESS MODULE
8/8/2019 ISO Awareness Self Learn Module 230209
2/22
Issued by: K.K.Bijani Issue Date:23.02.2009
Contents
What is Quality?
Why ISO?
What is ISO 9001 ?
What is Quality Policy ?
ISO 9001 Quality Management Standards
8 Quality Management Principles
The Process Approach
Quality Management System- Requirements What does each Team Member MUST Know properly?
8/8/2019 ISO Awareness Self Learn Module 230209
3/22
Issued by: K.K.Bijani Issue Date:23.02.2009
QUALITY
DEGREE TO WHICH A SET OF INHERENT
CHARACTERISTICS FULFILLS REQUIREMENTS
QUALITY POLICY
OVERALL INTENTIONS AND DIRECTION OF AN
ORGANIZATION RELATED TO QUALITY, AS FORMALLYEXPRESSED BY TOP MANAGEMENT
QUALITY OBJECTIVES
SOMETHING SOUGHT OR AIMED FOR, RELATED TO QUALITY
8/8/2019 ISO Awareness Self Learn Module 230209
4/22
Issued by: K.K.Bijani Issue Date:23.02.2009
TOP MANAGEMENT
PERSON OR GROUP OF PEOPLE WHO DIRECT AND
CONTROL AN ORGANIZATION, AT THE HIGHEST LEVEL
QUALITY MANAGEMENT
CO-ORDINATED ACTIVITIES TO DIRECT AND CONTROL
AN ORGANIZATION WITH REGARD TO QUALITY
CUSTOMER SATISFACTION
CUSTOMERS PERCEPTION OF THE DEGREE TO WHICH
THE CUSTOMERS REQUIREMENTS HAVE BEEN FULFILLED
8/8/2019 ISO Awareness Self Learn Module 230209
5/22
Issued by: K.K.Bijani Issue Date:23.02.2009
WHY ISO?
HOW DOES A CUSTOMER GET A CONFIDENCE THAT A
COMPANY/SUPPLIER PROVIDING SERVICES WHICH
CONSISTENTLY CONFORM TO ACCEPTABLE QUALITYLEVELS ?
IF THE COMPANY/SUPPLIER HAS AN INTERNATIONALLYRECOGNISED QUALITY MANAGEMENT SYSTEM IN ITS
PRODUCTION / SERVICING.
THIS SYSTEM HAS BEEN CERTIFIED BY APPROVED
CERTIFYING AGENCIES.
8/8/2019 ISO Awareness Self Learn Module 230209
6/22Issued by: K.K.Bijani Issue Date:23.02.2009
WHAT IS ISO?
INTERNATIONAL ORGANISATION OF STANDARDS BASED AT
GENEVA
THIS ORGANISATION DRAWS UP STANDARDS IN VARIOUSASPECTS SO THAT IT CAN BE APPLIED UNIFORMLY AND
THERE IS AN ACCEPTABILITY ACROSS VARIOUS
COUNTRIES.
QUALITY MANAGEMENT SYSTEM - ISO 9000 SERIES HAS
BEEN DEVELOPED FOR ENSURING QUALITY CONSISTENCY
IN DESIGN / PRODUCTION / SERVICING / INSTALLATION /INSPECTION / TESTING, SO THAT IT MEETS THE STATED
QUALITY POLICY OF THE COMPANY.
8/8/2019 ISO Awareness Self Learn Module 230209
7/22Issued by: K.K.Bijani Issue Date:23.02.2009
What is ISO 9001?
ISO9000 is the International Standard for Quality System.
It tells the supplier and manufacturer what is required of a
Quality- oriented system.
It identifies the basic principles and specifies the
procedures and criteria to ensure that all products /
services meet the Customer Requirements.
8/8/2019 ISO Awareness Self Learn Module 230209
8/22Issued by: K.K.Bijani Issue Date:23.02.2009
KEY FEATURES OF ISO9001
Standard Designed around : 8 Quality Management Principles.
Process Model- Input, Process & Output.
P-D-C-A Approach
Flexibility in documentation- Only six mandatory
documented procedures.
8/8/2019 ISO Awareness Self Learn Module 230209
9/22Issued by: K.K.Bijani Issue Date:23.02.2009
KEY FEATURES OF ISO9001(contd)
Major Requirements
Top Management commitment emphasis
Continual Improvement
Analysis of Data
Customer Perception Monitoring
Increased attention towards Human resources
such as communication & work environment.
8/8/2019 ISO Awareness Self Learn Module 230209
10/22Issued by: K.K.Bijani Issue Date:23.02.2009
KEY FEATURES OF ISO9001(contd)
Other Specific Requirements
Statutory / Regulatory requirements.
Periodic review of documents Employee Awareness & Training.
Evaluation of Training Effectiveness.
8/8/2019 ISO Awareness Self Learn Module 230209
11/22Issued by: K.K.Bijani Issue Date:23.02.2009
8 Quality Management Principles
Customer Focused Organization.
Leadership
Involvement of People.
Process Approach.
System Approach to Management.
Continual Improvement
Factual Approach to decision making.
Mutually beneficial supplier relationship.
8/8/2019 ISO Awareness Self Learn Module 230209
12/22Issued by: K.K.Bijani Issue Date:23.02.2009
The Process Approach
PROCESS
(set of activities)
INPUTS OUTPUTS
(Including
resources) (Result of a Process)
Monitoring and Measurement
Opportunities.
(Before, During & After the Process)
Effectiveness of a Process : Ability to achieve the planned results
Efficiency of a Process : Results achieved in relation to
resources used
8/8/2019 ISO Awareness Self Learn Module 230209
13/22Issued by: K.K.Bijani Issue Date:23.02.2009
Quality Management System- Requirements
4. Quality Management System
4.1 General requirements
4.2 Documentation Requirements
4.2.1 General
4.2.2 * Quality Manual
4.2.3 * Control of Documents
4.2.4 * Control of records
8/8/2019 ISO Awareness Self Learn Module 230209
14/22Issued by: K.K.Bijani Issue Date:23.02.2009
Quality Management System- Requirements
5. MANAGEMENT RESPONSIBILITY5.1 Management Commitment
5.2 Customer Focus
5.3 * Quality Policy
5.4 Planning
5.4.1 Quality Objectives
5.4.2 Quality management systems planning
8/8/2019 ISO Awareness Self Learn Module 230209
15/22Issued by: K.K.Bijani Issue Date:23.02.2009
Quality Management System- Requirements
5.5 Responsibility, authority and communication
5.5.1 Responsibility and authority
5.5.2 Management representative
5.5.3 Internal Communication
5.6 Management Review
5.6.1 General
5.6.2 Review Input
5.6.3 Review Output
8/8/2019 ISO Awareness Self Learn Module 230209
16/22Issued by: K.K.Bijani Issue Date:23.02.2009
Quality Management System- Requirements
6.0 Resource Management6.1 Provision of Resources
6.2 Human Resources
6.2.1 General
6.2.2 Competence, awareness and training
6.3 Infrastructure
6.4 Work Environment
8/8/2019 ISO Awareness Self Learn Module 230209
17/22Issued by: K.K.Bijani Issue Date:23.02.2009
Quality Management System- Requirements
7.0 Product Realization
7.1 Planning of Product Realization
7.2 Customer related processes
7.2.1 Determination of requirements related to the
product.
7.2.2 Review of requirements related to the products
7.2.3 Customer communication
7.3 Design and development
7.3.1 Design and development planning
7.3.2 Design and development inputs
8/8/2019 ISO Awareness Self Learn Module 230209
18/22Issued by: K.K.Bijani Issue Date:23.02.2009
Quality Management System- Requirements
7.3 Design and development
7.3.1 Design and development planning
7.3.2 Design and development inputs
7.3.3 Design and developments outputs
7.3.4 Design and developments review
7.3.5 Design and developments verification
7.3.6 Design and development validation7.3.7 Control of design and development changes
8/8/2019 ISO Awareness Self Learn Module 230209
19/22Issued by: K.K.Bijani Issue Date:23.02.2009
Quality Management System- Requirements
7.4 Purchasing
7.4.1 Purchasing Process
7.4.2 Purchasing information7.4.3 Verification of purchased product
7.5 Product and service provision
7.5.1 Control of production and service provision7.5.2 Validation of processes for production and serviceprovision.
7.5.3 Identification and traceability
7.5.4 Customer property
7.5.5 Preservation of Product
7.6 Control of monitoring and measuring devices
8/8/2019 ISO Awareness Self Learn Module 230209
20/22Issued by: K.K.Bijani Issue Date:23.02.2009
Quality Management System- Requirements
8.0 Measurement, Analysis and Improvement
8.1 General
8.2 Monitoring and measurements
8.2.1 Customer Satisfaction
8.2.2 * Internal Audits
8.2.3 Monitoring and measurement of processes8.2.4 Monitoring and measurement of product
8.3 Control of Non conforming products
8.4 Analysis of data
8.5 * Improvements
8.5.1 Continual Improvements
8.5.2 Corrective Action
8.5.3 Preventive Action
8/8/2019 ISO Awareness Self Learn Module 230209
21/22Issued by: K.K.Bijani Issue Date:23.02.2009
What does each Team Member Must know properly?
.. As a requirement of ISO 9001
Quality Policy & Quality Objectives
All Zonal/Regional/HO Heads must document the work Procedures & possess
a Procedures Manual with latest updates.
All personnel must understand their Job roles.
All employees must undergo ISO 9001 awareness program.
All HO/Location Heads & internal auditors must undergo Internal Auditors
Training Course.
All HO & Zonal/Regional Heads must maintain documentation of minutes of all
meetings/audit reviews which should be retrievable in a reasonable time. All Process Owners must have clarity & understanding of their work procedures/
flow chart.
8/8/2019 ISO Awareness Self Learn Module 230209
22/22I d b K K Bij i I D t 23 02 2009
THANK YOU