iso and quality ob 3 RAW

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www.iso.orgwww.iso.org

International OrganizationInternational Organizationfor Standardizationfor Standardization

www.iso.orgwww.iso.org

International OrganizationInternational Organization

for Standardizationfor Standardization

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ISOISO 9001 and ISO9001 and ISO 1400114001

PRESENTED BY:PRESENTED BY:

LAXMI SAMANTALAXMI SAMANTA

MANIDEEPA GANGULYMANIDEEPA GANGULY

YASMIN AKHTERYASMIN AKHTER

DAYASAGAR MISHRADAYASAGAR MISHRA

BOUDHAYAN MUKHERJEEBOUDHAYAN MUKHERJEE

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Beginning of ISO

In 1946, delegates from 25 countries met in London and decided tocreate a new international organization, of which the object would "tofacilitate the international coordination and unification of industrialstandards". The new organization, ISO, officially began operations on

23 February 1947.

ISO is a network of the national standards institutes of156 countries,

on the basis of one member per country, with a Central Secretariat inGeneva, Switzerland, that coordinates the system.(http://www.iso.org)

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y New quality systems have evolved from the foundations of Demingand Juran and the early Japanese practitioners of quality, and qualityhas moved beyond manufacturing into service, distribution, healthcare,

education and government sectors.

y Quality is easily recognized in some of these terms: ISO9001:2000,ISO 14001, Six Sigma, Lean Manufacturing, and more.

y In 2000 the ISO 9000 series of quality management standards wasrevised to increase emphasis on customer satisfaction.

Beyond TQM Quality Today

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ISO 9001 and ISO 14001 in brief

y ISO 9001 and ISO 14001 are among ISO's most well known standards ever.

y They are implemented by more than a million organizations in some 175countries.

y ISO 9001 helps organizations to implement quality management.

y ISO 14001 helps organizations to implement environmental management.

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Overview of ISO 9001:2000

Product realization processes

Support processes

Customer orientated processes

Management processes

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Overview of ISO 9001:2000

y Product Realization Processesy Design, purchasing, manufacturing, maintenance, packaging, warehousing.

y Customer Orientated Processesy Sales, marketing, contracting, after sales support, invoicing, managing

complaints, product literature

y Support Processesy Training, document control, records

y Management Processes (PDCA)y Strategic planning, management review, internal audits

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Quality management

y ISO 9001 is for quality management.

y Quality refers to all those features of a product (or service) which are required

by the customer.

y Quality management means what the organization does to:

ensure that its products or services satisfy the customer's quality requirements and

comply with any regulations applicable to those products or services.

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Quality management (cont.)

y Quality management also means what the organization does to

y enhance customer satisfaction, and

y achieve continual improvement of its performance.

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Quality Management Principles

y Principle 1: Customer focus

y Principle 2: Leadership

y Principle 3: Involvement of people

y Principle 4: Process approach

y Principle 5: System approach to management

y Principle 6: Continual improvement

y Principle 7: Factual approach to decision making

y Principle 8: Mutually beneficial supplier relationships

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Generic standards

ISO 9001 and ISO 14001 are generic standards.

Generic means that the same standards can be applied:

y to any organization, large or small, whatever its product or service,

y

in any sector of activity, andy whether it is a business enterprise, a public administration, or a

government department.

Generic also signifies that

y no matter what the organization's scope of activity

y if it wants to establish a quality management system, ISO 9001 gives

the essential features

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Management systems

y Management system means what the organization does to manage its

processes, or activities in order that

y its products or services meet the organizations objectives, and

y satisfying the customer's quality requirements .

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Management systems

y To be really efficient and effective, the organization can manage its way of doing

things by systemizing it.

y Nothing important is left out.

y Everyone is clear about who is responsible for doing what, when, how, why

and where.

y Management system standards provide the organization with an international,

state-of-the-art model to follow.

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Management systems (cont.)

y Large organizations, or ones with complicated processes, could notfunction well without management systems.

y Companies in such fields as aerospace, automobiles, defence, or health caredevices have been operating management systems for years.

y The ISO 9001 management system standards now make these successfulpractices available for all organizations.

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Processes, not products

y Both ISO 9001 concern the way an organization goes about itswork.

y It is not a product standards.

y It is not a not service standards.

y I

t is a process standards.

y It Can Be Use By Product Manufacturers And Service Providers.

y Processes affect final products or services.

y ISO 9001 gives the requirements for what the organization must do tomanage processes affecting quality of its products and services.

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Certification and registration

y Certification is known in some countries as registration.

y It means that an independent, external body has audited anorganization's management system and verified that it conforms to therequirements specified in the standard (ISO 9001 or ISO 14001).

y ISO does not carry out certification and does not issue or approvecertificates,

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Certification is a business decision

y Certification is a decision to be taken for business reasons:

y if it is a regulatory, or market requirement,

y If it meets customer preferences

y it is part of a risk management programme, or

y if it will motivate staff by setting a clear goal.

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ISO does not certify

y ISO does not carry out ISO 9001 certification.

y

ISO does not issue certificates.

y ISO does not , approve or control the certification bodies.

y ISO develops standards and guides to encourage good practice in

certification.

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The ISO 9000 family

y ISO 9001 is the standard that gives the requirements for a quality

management system.

y ISO 9001:2008 is the latest, improved version.

y It is the only standard in the ISO 9000 family that can be used for

certification.

y There are 16 other standards in the family that can help an organization

on specific aspects such as performance improvement, auditing, training

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The ISO Survey

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The ISO Survey (cont.)

y The worldwide total of certificates to ISO 9001:2001 at the end of

2007 was 951 486.

y This was increase of 6 % over 2006 when the total was 896 929

certificates.

y Certificates had been issued in 175 countries compared to 170 the

previous year.

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The ISO Survey (cont.)

y The worldwide total ofISO 14001 certificates at the end of2007 was

154 572.

y This was an increase of 21 % over 2006 when the total was 128 211.

y Certificates had been issued in 148 countries compared to 140 the year

before.

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Benefits of ISO 9001 and ISO 14001

y International, expert consensus on state-of-the-art practices for quality and

environmental management.

y Common language for dealing with customers and suppliers worldwide inB2B.

y Increase efficiency and effectiveness.

y Model for continual improvement.

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Benefits of ISO 9001 and ISO 14001 (cont.)

y Model for satisfying customers and other stakeholders.

y Build quality into products and services from design onwards.

y Address environmental concerns of customers and public, and comply with

government regulations.

y Integrate with global economy.

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More information

y ISO 9000/ISO 14000 section on ISOWeb site:

www.iso.org

y ISOManagement Systems magazine

www.iso.org/ims

y IMS Alerts free electronic newsletter

www.iso.org/imsalerts

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iso and quality ob 3 RAW