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A story about Everybody, Somebody, Anybody, and Nobody There was an important job to be done and Everybody was asked to do it. There was an important job to be done and Everybody was asked to do it. Everybody was sure Somebody would do it. Everybody was sure Somebody would do it. Anybody could have done it, but Nobody did it. Anybody could have done it, but Nobody did it. Somebody got angry about that because it was Everybody's job. Somebody got angry about that because it was Everybody's job. Everybody thought Anybody could do it, but Nobody realized that Everybody Everybody thought Anybody could do it, but Nobody realized that Everybody wouldn't do it. wouldn't do it. It ended up that Everybody blamed Somebody when actually Nobody asked Anybody. It ended up that Everybody blamed Somebody when actually Nobody asked Anybody.
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ISO 9001:2015ISO 14001:2015
OHSAS 18001
Changes, Requirements, and Implementations
The New
Eng.Osama Aljarrah
Quality Management System(QMS) is a business processes focused on
achieving quality policy and quality objectives to reach customer satisfactions
It is expressed as the organizational structure, policies, procedures, processes and resources needed to implement quality management
A story about Everybody, Somebody, Anybody, and NobodyThere was an important job to be done and
Everybody was asked to do it.Everybody was sure Somebody would do it.Anybody could have done it, but Nobody did it.Somebody got angry about that because it was
Everybody's job.Everybody thought Anybody could do it, but
Nobody realized that Everybody wouldn't do it. It ended up that Everybody blamed Somebody
when actually Nobody asked Anybody.
ISO 9000 Background
ISO 9001 revision since it started
ISO 9000 series
ISO 9000 series
Looking for the future The vision of standard preparation
committee is looking a head to the need of the future
ISO 9000 seriesRevision of Quality Principles
ISO 9000 seriesISO 9001:2015 Time Line
ISO 9000 Clauses
ISO 9000 Clauses
ISO 9000 Clauses
ISO 9000 Clauses
ISO 9000 Clauses
ISO 9000 Clauses
ISO 9000 Clauses
ISO 9000 Clauses
ISO 9000 Clauses
ISO 9000 Clauses
ISO 9000 Clauses
ISO 9000 Clauses
Performance evaluation
ISO 9000 ClausesContinual improvement
Internal and External Auditing
ISO 14001 is a sets of an environmental management system requirements.It helps organizations improve theirenvironmental performance through moreefficient use of resources and reduction ofwaste, gaining a competitive advantageand the trust of stakeholders.
ISO 14001:2015
ISO 14001:2015How do I get started with ISO 14001:2015?1 – Define your objectives. What do you want to achieve with this standard? 2 – Get the buy-in from senior management. It is essential that the leaders of your organization support the objectives of an effective environmental management system and are committed to the process.3 – Get a good overview of existing processes and systems that are relevant to your environmental impact. This will form the basis of your environmental management system and allow you to more easily identify any gaps.
OHSAS 18001What is OHSAS 18001?
OHSAS 18000 is an international occupational health and safety management system specification. It comprises two parts, 18001 and 18002 and embraces a number of other publications.
OHSAS 18001 is an Occupation Health and Safety Assessment Series for health and safety management systems. It is intended to help an organizations to control occupational health and safety risks. It was developed in response to widespread demand for a recognized standard against which to be certified and assessed.
Other QMS CertificationsExternal benefits are primarily increased
sales opportunitiesQMS certification is preferred or required
by many corporate buyersInternal benefits include improved
profitability, improved marketing, reduced costs, and improved documentation and improvement of processes
The Baldrige AwardThe Malcolm Baldrige U.S recognized
National Quality Award promotes quality strategies and achievements by outstanding organizations for performance excellence
It is awarded annually after a rigorous application and review process
Award winners report increased productivity, more satisfied employees and customers, and improved profitability
The seven categories of the award are1. Leadership2. Strategic Planning3. Customer and Market Focus4. Measurement, Analysis, and Knowledge
Management5. Workforce Focus6. Process Management7. Results
The Baldrige Award
Introduction King Abdullah II Center for Excellence was
founded in January 2006 by the Royal DecreeNational Distinctive Referential Host for all
excellence awardsHis Royal Highness Prince Faisal Bin Al-
Hussein is the Chairman of the Board of Trustees, under which the Center is managed and supervised.
Awards managed by KACE www.kace.jo“King Abdullah II Award for Excellence in
Government Performance and Transparency” www.kaa.jo
“King Abdullah II Award for Excellence” for Private Sector www.kaaps.jo
“King Abdullah II Award for Excellence” for Business Associations: phase I Mark of “Best Practice” www.associationsaward-jo.com
Excellence Pyramid
Assessment MethodologyThe final score for each ministry / institution depends
on four integrated components, which are:
• 60% for the Assessment Process findings.
• 15% for the Mystery Shopper findings.
• 15% for the Customer Satisfaction findings.
• 10% for Employee Satisfaction findings.
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