ISO 9001:2008 in school

ISO 9001: 2008

AWARENESS WORKSHOP

at

MGSS Nouvelle France

by

Mr Deenesh Goundorye-mail: [email protected]

19 October 2012

ISO DIFFERENT ACRONYMS

International Organisation for Standardisation

Organisation International de Normalisation

Whatever the country, whatever the language

to fit all-purpose

"ISO"

Greek isos, meaning "equal".

May 3, 2023 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 2

History of ISOISO was born from the union of two organisations - the ISA

(International Federation of the National Standardising Associations), established in New York in 1926, and the

UNSCC (United Nations Standards Coordinating Committee), established in 1944.

In October 1946, delegates from 25 countries, meeting at the Institute of Civil Engineers in London, decided to create a new international organisation, of which the object would

be "to facilitate the international coordination and unification of industrial standards". The new organisation,

ISO, officially began operations on 23 February 1947

ISO is the world largest standards developing organization. Between 1947 and the present day, ISO has published more

than 16 500 International StandardsMay 3, 2023 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 3

ISO in Action1951 – The First ISO Standard was published

1987 – Various standards are createdTo eliminate country to country differencesTo eliminate terminology confusionTo increase QUALITY awareness To provide a Quality Management System

(QMS)


What is Quality?

How is it important for us?


Quality Management System(Framework)

QualityFitness for purpose

Excellence, Value for money

Meeting Customer Expectations, not just needs


ManagementPlanning, Organising, Directing, Controlling,

Constructing

SystemWork culture, FrameworkPolicies &

Procedures

ISO FamilyAutomotive

Customer satisfactionEducation

EnergyFood safety

Information securityHealth care

Local governmentMedical devices

Petroleum and gasRisk

Ship recyclingSupply chain security


ISO 10002ISO/TS 10004:2010ISO 9001;2008, IWA 2:2007ISO 50001, TC 242ISO 22000:2005ISO/IEC 27001:2005IWA 1:2005ISO 9001;2008, IWA 4:2009ISO 13485:2003ISO/TS 29001:2007ISO 31000ISO 30000:2009ISO 28000:2007

ISO 9000The ISO 9000 family of standards represents an

international consensus on good quality management

practices. It consists of standards and guidelines

relating to QMS and related supporting standards.

ISO 9001:2008 is the standard that provides a set of

standardised requirements for a quality management

system, regardless of what the user organisation does,

its size, or whether it is in the private, or public

sector. May 3, 2023 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 8

The Journey of ISO 9001

ISO 9000:1987 – Focus on Quality Assurance (QA) but the principles were different for Production and Service Industry.

ISO 9000:1994 – Focus on QA, it was generic (means it was applicable for all type of Industries.)

ISO 9001:2000 – As the competition increase in the year 2000, it was need to give more preference to the customer needs. This standard was not only based on QA but give more preference to Customer Satisfaction and Standardisation.

ISO 9001:2008 – Besides QA, Customer Satisfaction and Standardisation - has identified / talks about the requirements of :

1) Customer Requirements 2) System Requirements3) Legal Requirements (Statutory Compliances)4) Training Competency


Customer Expectation & Service


ISO 9001:2008

May 3, 2023ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 11

ISO 9001 gives the requirements for what the organisation must do to manage processes affecting quality of its products and services

ISO 9001 is concerned with the way an organisation goes about its work

They are not product standards They are not service standards They are process standards They can be used by product manufacturers

and service providers

What is a Process?


Process is a sequence of interdependent and linked PROCEDURES which at every STAGE consume one or more RESOURCES to CONVERT inputs into outputs.These outputs then serve as inputs for the next stage until a known GOAL or END RESULT is reached.

PDCA Cycle


Process Approach

Steps for implementation of ISO 9001:2008


1. Conduct awareness programme (top to down)2. Form a Steering Committee and task force for

documentation3. Identify and define the processes4. Train personnel in the use of procedures and

formats5. Train internal auditors6. Primary assessment of the system through PDCA

and internal audit7. Apply corrective actions for non-conformities8. Apply for certification9. Second assessment of the system through PDCA

and internal audit10.Pre-certification audit by certified body11.Take corrective actions12.Improve the system as per audit report13.Final audit and certification

Five Steps in ISO


Say what you do

Identify Customer needs

Do what you say

Improve it

Prove it

2

1

3

4

5

Clause 1.0


General

Standard is generic means applicable to all types of Organization, regarding of type, size and product provided.Enhance in meets customer needs and regulatory requirements.Aims to enhance customer satisfaction through effective application of system and processes for continual improvement. Application : Exclusions are made limited to requirements within clause 7, and such exclusions do not affect the organization’s ability, or responsibility.

e.g. Clause 7.3 Design and Development is applicable for production industry and not applicable for Service Industry. Clause 7.6 Control of monitoring and measuring equipments

Clause 2.0


Normative references

The following referenced documents are indispensible (essential) for the application of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the references document (including any amendments) applies.

Clause 3.0


Terms and Definitions:Speaks about different terms and definitions used in ISO 9001 QMS Standard:

ConformityNon-Conformity DefectPreventive actionCorrective actionDocumentRecordQuality Manual

Quality planObjective evidenceInspectionVerificationReviewAuditAudit findingsAudit conclusions

AuditeeAuditorAudit TeamContinuous Continual MeasurementAnalyses

ISO 9001:2008 Breakdown


5ManagementResponsibility

6Resource

Management

7Product

Realisation

8Measurement,

Analysis &Improvement

4.1 General Requirements4.2 Documentation Requirements

5.1 Mgmt Commitment5.2 Customer Focus5.3 Quality Policy5.4 Planning5.5 Responsibility, Authority & Communication5.6 Mgmt. Review

6.1 Provision of Resources6.2 Human Resources6.3 Infrastructure6.4 Work Environment

7.1 Planning of Product Realisation 7.2 Customer-Related Processes7.3 Design And Development7.4 Purchasing7.5 Production & Service Provision7.6 Control of Monitoring & Meas. Devices

8.1 General8.2 Monitoring & Measurement8.3 Control of Non-Conforming Product8.4 Analysis of Data8.5 Improvement

4Quality

ManagementSystem

Application of ISO 9001:2008 in Secondary Schools

Clause 4 –General Requirements

Documentation requirements


Requirement Function vis-à-vis the QMS

Quality policy Vision, aim and objectives set by the school for QMS

Quality manual References of all applicable documented procedures and other

criteria based on the QMS

Control of documents Ensure documents are continuously updated

Traceability of document and available for use

Control of records Activities carried out (extra-curricular activities)

Learner and instructional records


Clause 5 – Management ResponsibilityManagement commitment

The top management shall identify the educational service which satisfies the needs and expectations of the leaner (customer focus)

Quality Policy

Planning - Quality Objectives, QMS Planning (Management shall identify and show its commitment to continuous improvement of the educational service and the QMS)

Responsibility, authority & communicationMay 3, 2023 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 21


Clause 6 – Resource Management


Resource Manageme

nt

Human Resource

Work Environmen

tInfrastructu

re


Clause 7 – Product Realisation


Requirement Function vis-à-vis the QMSPlanning the realisation

Daily plans, weekly plans, curriculum designLearner-related Processes

Providing a safe environment, learner centred

educationDesign and development

Time table, school activities, pedagogical toolsPurchasing

Purchase comply to norms and regulationsProduction and Service Provision Providing education as per aptitude, knowledge,

skills and ability of the learner.Control of monitoring and measuring devices Tests and assessment tools


Clause 8 – Measurement, Analysis and Improvement


Requirement Function vis-à-vis the QMSMonitoring & Measurement Education should meet the leaner’s expectations, audits

to verify the use of established methods for educational

processesControl of Non-Conforming Product Taking action to eliminate the detected non-conformity Analysis of Data

Analysis of students’ performanceImprovement

Continuously improve the effectiveness of the QMS and

implement corrective and preventive actions that are

identified by analysis of data

ISO 9001:2008 Framework


Benefits after implementation of ISO 9001:2008

Improves the operational culture of a school to achieve a level of acceptable excellence

Brings a positive work environment and proves beneficial to school

An ISO 9001-based education institution has improved understanding among the staff, streamlined institution operation, clearer right and responsibilities of students, quality improvement and a marketing edge

In terms of administrative processes, a clearer and more systematic approach to educational operation

(contd...) May 3, 2023 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 26

Benefits after implementation of ISO 9001:2008

• Provides on-going feedback as to how well schools and their staff are performing with management

• Brings a standardisation in classroom management

• An attitudinal shift in staff members to quality-related issues in day-to-day work processes and thus enables organisations to better operate in terms of customer (student) satisfaction

• PRB Report (Volume 1, Recommendation 8.23, pp. 67): Bonus of 3 days’ pay in respect of an

organisation/section, which has been ISO certified and has maintained the ISO standards for the preceding period of two years

May 3, 2023 27ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory

Pitfalls of ISO 9001:2008 frameworkLack of management commitment (hence,

resources)

Some staff feel the sense of exclusion and frustration which may be caused by the top-down approach of ISO 9001, along with tightened controls over the teacher’s professional work by standardised procedures

Considerable and continuous paperwork and monetary costs to establish and maintain the system

Inability of educators to fully understand the new quality system and it has been recognised as a serious problem


Eight Quality Management Principles of ISO


1. Customer focus2. Leadership3. Personnel involvement4. Process approach5. System approach to management6. Continuous improvement7. Factual approach to decision making8. Mutually beneficial relationships with

suppliers

12.3 ORGANISATION OF MUSIC DAY1.0 Objective/Scope

This procedure describes the activities related to the Music Day within MGSS NF and to ensure that the music day ends up as a successful and faultless event.

2.0 Reference Section 7.1 of ISO 9001:2008 Section 7.5 of ISO 9001:2008 Section 7.5 of IWA2:2007 3.0 Definition REC: Rector O.C: Overall Coordinator PTA: Parent Teachers’ Association

4.0 Responsibilities4.1 The Rector shall have the overall responsibility to ensure that the extra-curricular activities

are carried out effectively4.2 Overall Coordinator is responsible for the organisation of the event4.3 All personnel shall be responsible to follow procedures as described below

5.0 Procedure

5.1 Organisation of Music Day Flowchart

6.0 Associated Documents


Example


Decides on provisional dates for activities REC

Meetings are scheduled once a week .Dates are set for submission of items by classes and communicated to staffs

O.C

Provision made for sound equipment,(Salles Verte), stage and budget approved by Rector & PTA O.C

PTA Meeting

-Sponsors

-Budgeting

Calls upon a staff meeting and communicates the day .A Music committee is appointed with an Overall Coordinator

REC

Items collected by M.C. Provisional Program is set up and approved by Rector

O. C

All items viewed by O.C O.C

Rehearsal at class levels

Review for corrective action

O.C/ REC

Items retained by O.C?

Final programs set up- Some items maybe cancelled or request for improvements

O.C

START

A

Contd...


END

Typing of programs & distribution to

staff members

O.C

Assignment of roles to O.C members for

next day: Presentation, responsible for participants/students

O.C

Stage rehearsal as per the time set

by O.C (1 day before Music Day)

OC

A

May 3, 2023ISO 9001:2008 @ MGSSNF by Mr Deenesh

Goundory 33

Thank you

Any Question?