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MEMBER REGISTRATION BROCHURE

- ANNUAL -SHAREHOLDERS’ CONFERENCE

17 - 19 NOV 2017 / CROWN TOWERS PERTH

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INVITATION TO ATTEND

Our 2017 conference will be unlike any other because this year we’re turning 40! Not only will this event be a celebration of our growth and success so far but it will be the perfect opportunity to look to the future with ‘20/20 Vision’.

This year our exciting array of guest speakers will encourage you to embrace and focus on the future, enabling you to not only sustain but grow your business in our ever-changing industry.

Our Annual General Meeting, Shareholders’ Forum and Chairman’s Address will be held on Friday afternoon to ensure this important business session is taken care of before the frivolities begin.

Following this, members will be joined by supplier partners and special guests for our poolside Welcome Function. Overlooking the multi-tiered lagoon pools, delegates will acquaint themselves with colleagues old and new whilst admiring the beauty that Perth has to o� er, all without leaving the Crown Towers complex.

On Saturday night, we will be celebrating our 40th Anniversary in style at our black-tie Gala Dinner and Awards Ceremony. With a few surprises in store, it's going to be a birthday party to remember!

The Preferred Supplier Exhibition will again be held over two days beginning on Saturday afternoon and continuing on Sunday morning, giving you ample time to connect with our preferred partners. Following the Preferred Supplier Exhibition on Sunday morning we’ll be inspired by our closing keynote speaker and the 2018 Annual Shareholders’ Conference destination will be announced.

I look forward to welcoming you to the place it all began for Travellers Choice - Perth! Until then, make sure you stay connected with the Travellers Choice Conference Facebook group at www.facebook.com/groups/tcconference/ and part of the conversation using #TCConference on Facebook, Instagram and Twitter.

Trish RidsdaleChairman, Travellers Choice

ON BEHALF OF THE BOARD OF DIRECTORS AND SENIOR MANAGEMENT GROUP OF TRAVELLERS CHOICE, I AM DELIGHTED TO EXTEND AN INVITATION FOR YOU TO JOIN US AT THE 2017 ANNUAL SHAREHOLDERS’ CONFERENCE. THIS YEAR WE WILL BE MEETING FROM 17 - 19 NOVEMBER AT THE 6-STAR CROWN TOWERS, PERTH.

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PROGRAM AT A GLANCEFRIDAY 17 NOVEMBER

1240 Transfers to hotel for BNE arrivals1330 Transfers to hotel for SYD, MEL and CBR arrivals1400 Delegate registration1420 Transfer to hotel for ADL arrivals1700 Annual General Meeting (members only)

1800 Chairman’s Address and Shareholders’ Forum (members only)

1900 Welcome Function Crown Towers Poolside

SATURDAY 18 NOVEMBER

0630 Breakfast at leisure0730 Delegate registration0830 Conference welcome 0845 Plenary sessions 1020 Morning tea1040 Plenary sessions 1300 Lunch1330 Agent Workshop (members only)

1530 Preferred Supplier Exhibition (afternoon tea served concurrently)

1845 40th Anniversary Gala Dinner and Awards Ceremony

SUNDAY 19 NOVEMBER

0800 Breakfast on the Terrace0900 Preferred Supplier Exhibition1100 Morning tea1115 Keynote presentation1215 Conference close and 2018 destination announcement1230 Lunch1345 Coaches depart for airport

Timings are indicative at this stage and may alter.

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GUEST SPEAKERSANDREW DADDO – MASTER OF CEREMONIES

Undoubtedly part of the Travellers Choice family, Andrew Daddo returns in 2017 to host his sixth Annual Shareholders’ Conference.

Andrew has managed to have a crack at just about every aspect of the entertainment industry, probably more out of necessity than by design. He's appeared on TV (some good, some great and some entirely forgettable), presented radio programs, podcasts, appeared on stage and a long, long time ago, even made a few movies.

Maybe best of all, Andrew's an accomplished author. He's written 25 books of various sizes, weights and colours. Picture books, chapter books, short story collections, novels and a vague biography - he's hard to pin down.

‘One Step’ is Andrew’s newest book. Released earlier this year, it's his fi rst novel for Young Adults his fi rst new book in quite some time.

Andrew is also part of The Golf Show on Foxsports, Tuesdays at 7:30. Dream job? You bet!

JAYSON WESTBURY – AUSTRALIAN FEDERATION OF TRAVEL AGENTS (AFTA)

Jayson Westbury has been the CEO of the Australian Federation of Travel Agents (AFTA) since 2009, is the immediate past Chairman of the World Travel Agents Association Alliance (WTAAA) and continues as a Director of that body which has some 56 member states from all over the world.

As a WTAAA delegate to the IATA Passenger Agency Programme Global Joint Council (PAPGJC) Jayson has advised several international tourism bodies, governments and other authorities on a range of issues facing the travel industry.

He also serves on many Australian Federal Government working groups, and contributes to bilateral tourism policy development in Australia and around the world to ensure a sustainable, future-proofed industry is in place to support business success.

Jayson holds a Masters of Business Administration (MBA) from the Australian Institute of Business and has over 25 years of managerial experience in the hotel, travel, tourism and hospitality industries.

He was awarded an Australian Tourism Champions Award in 2003 and was further recognised as an Australian National Tourism Legend in 2009 and 2011 by Tourism Training Australian. Jayson believes in the future of travel agents as an important part of the value distribution chain and enjoys good wine, steep ski slopes and politics both foreign and domestic.

MORE GUEST SPEAKERS TO BE ANNOUNCED SHORTLY! Visit www.tcconference.com.au or join the

Travellers Choice Conference Facebook group at www.facebook.com/groups/tcconference/

for updates!

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Gala Dinner and Awards Ceremony

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ANNIVERSARY

THEY SAY THAT LIFE BEGINS AT 40 AND AT TRAVELLERS CHOICE WE COULDN’T BE MORE EXCITED ABOUT WHAT THE FUTURE HAS IN STORE FOR US.

To celebrate this momentous occasion, you are invited to join us in the Crown Ballroom at Crown Towers Perth for our 40th Anniversary Gala Dinner and Awards Ceremony.

We've come a long way since 1977 - from humble cooperative beginnings with members based solely in WA, to now having members right across the

country and being named as the ‘Best Travel Agency Group’ in Australia.

We’ll congratulate the winners of the Choice Awards, Brian Pateman Agency Award for Excellence, Encouragement Award, Service Awards and Supplier of the Year Award,

before the party gets started and the dancefl oor gets crowded!

Look the part at this special black-tie event, dust o� your tuxedos and

gowns and come dressed to impress for our biggest and

best celebration yet!

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BRIAN PATEMAN AGENCY AWARD FOR EXCELLENCE

Excellence-AGENCY AWARD FOR-

BRIAN

PATEMAN

The criteria below have been developed by the Board and management to enable all members to qualify, irrespective of agency size or membership duration.

Preferred supplier sales

Attendance at events (conference, frontliners, member meetings, training, product launches etc.)

Involvement in local area/discretionary marketing activities

General positive attitude towards membership

Support of fellow members

The award winner will be selected by the Senior Management Group of Travellers Choice.

This prestigious award will be presented at the Gala Dinner on Saturday 18 November 2017.

THE BRIAN PATEMAN AGENCY AWARD FOR EXCELLENCE RECOGNISES A TRAVELLERS CHOICE AGENCY MEMBER COMMITTED TO THE ACHIEVEMENT OF EXCELLENCE ACROSS A RANGE OF CRITERIA THAT SUPPORT THE CULTURE AND VALUES OF TRAVELLERS CHOICE.

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SUPPLIER OF THE YEAR AWARD

On road sales representation

Reservations servicing

Reservations processing

Local area sales development support

Product range

Point of sale material

Travellers Choice members will make their nominations at the time of completing their conference registration. This will streamline the process, enable maximum voting uptake and ensure that the winner is the most accurate representation from across the entire group.

Members are asked to rank their top three preferred suppliers. Preferred suppliers ranked fi rst will be allocated three points, second will be allocated two points and third will be allocated one point. The preferred supplier with the highest number of nomination points will be determined as the winner!

As each agency is only permitted to complete a single nomination for this award, the agency’s nomination should be included as part of the registration for the primary delegate. All additional delegates are asked to skip this section of the registration form.

Members who are not attending this year’s Annual Shareholders’ Conference will have the option to complete their nominations by completing the online nomination form.

This prestigious award will be presented at the Gala Dinner on Saturday 18 November 2017.

THE SUPPLIER OF THE YEAR AWARD RECOGNISES A TRAVELLERS CHOICE PREFERRED SUPPLIER COMMITTED TO THE ACHIEVEMENT OF EXCELLENCE ACROSS THE FOLLOWING CATEGORIES:

SUPPLIER

-OF THE-

YEAR

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DESTINATION INFORMATION

Positioned on the banks of the Swan River and best viewed from vantage points in Kings Park and Botanic Garden - one of the biggest inner-city parks in the world - Perth is Australia's sunniest state capital averaging 3,000 hours of sunshine each year.

Spring in Perth brings with it warm and sunny days with average temperatures between 11°C and 23°C.

For more information about Perth, please visit www.experienceperth.com.

CONFERENCE VENUE

Crown Towers Events and Conferences boasts Perth’s largest and most sophisticated facilities catering for up to 3,000 delegates, and o� ers an unparalleled riverside setting. This brand-new venue brings with it a new era of luxury to Perth as Western Australia’s only fully-integrated entertainment resort and is conveniently located just 15 minutes from the Perth Domestic Airport.

AS AUSTRALIA'S ONLY CAPITAL CITY WHERE YOU CAN ENJOY A BEACH LIFESTYLE, RELAX IN NATURAL BUSHLAND, SAMPLE WORLD-CLASS LOCAL WINES AND WATCH AN OCEAN SUNSET ALL WITHIN 30 MINUTES OF THE CBD, PERTH IS A CITY CENTRED ON THE GREAT OUTDOORS.

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ACCOMMODATION

This year we are pleased to o� er delegates the option of staying at either the 6-star Crown Towers or the 5-star Crown Metropol. Both properties are under the same roof as the conference complex, along with the Crown Casino and a number of world-class dining venues.

The pinnacle of luxury in Perth’s hotel o� erings, Crown Towers Perth boasts unparalleled views of both the Swan River and Perth skyline. Intelligently designed with the latest in luxury, delegates will have the opportunity to experience hotel indulgence unlike any other in Perth.

Crown Metropol Perth o� ers the ultimate in modern elegance and promises to deliver a truly unique hotel experience. This lavishly furnished property o� ers high-tech entertainment facilities and stunning black and white bathrooms separated by sliding opaque screens with a deep soaking bath in every room.

Each property has its own resort style pool, gym and luxury day spa to help guests relax and unwind. Crown Perth also o� ers numerous shopping outlets, a hair salon and exclusive lounge areas - not to mention over a dozen dining options, eight bars, a nightclub and a theatre.

DRESS STANDARDS

Dress standard for all business sessions including Friday night’s Welcome Function is ‘smart casual’. As we will be outside on Friday night, you may like to bring a jacket.

The Gala Dinner and Awards Ceremony is a formal event and delegates should dress in ‘black-tie’ attire.

SOCIAL EVENTS

The Welcome Function and Gala Dinner are included in your full delegate package, however if you require additional tickets for these events, please contact Registration Coordinator, Hannah Crouch from DG Global on (08) 9227 6211.

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FLIGHTS AND TRAVELLINGThe fl ight times listed have been selected as they coincide with the conference program and are known as ‘block fl ights’. Should you require fl ights outside those listed, please note your preferred arrangements in the relevant section of the registration form. For those selecting fl ights outside the block, you will be contacted by the Travellers Choice Corporate O� ce to confi rm arrangements following your registration. Please note, members intending to register more than one delegate will be responsible for organising air travel for all additional delegates.

DO YOU QUALIFY FOR FREE FLIGHTS*

We are pleased to o� er one FOC return economy Qantas Airways ticket per shareholding. The FOC ticket CAN be used on alternative fl ights to those indicated above, however Travellers Choice will need to book and ticket them – please request these in the box provided on your registration form. Should you wish to travel on alternative fl ights, FOC tickets will be subject to availability in relevant booking classes and may incur an additional charge.

Please do not advise fl ights for delegates who do not qualify for an FOC ticket. Air travel for all delegates not utilising the FOC ticket is the delegate’s own responsibility and will need to be booked independently.

Delegates travelling on the block fl ights but not using an FOC ticket are welcome to access the coach transfers. Please indicate your desire to reserve a seat on these in the relevant section of the registration form.*Please note: Air taxes and government charges will be covered as part of the FOC airfare o� er, however subsequent changes and/or cancellations to initial fl ight requests and travel on alternative fl ights may incur an additional charge.

DEP DATE FROM TO DEP TIME ARR TIME FLT NO

ADELAIDE 17 Nov ADL PER 1250 1340 QF587

19 Nov PER ADL 1715 2235 QF584

BRISBANE 17 Nov BNE PER 0835 1200 QF589

19 Nov PER BNE 1625 2255 QF594

MELBOURNE 17 Nov MEL PER 1135 1240 QF475

19 Nov PER MEL 1720 2355 QF776

CANBERRA 17 Nov CBR PER (via MEL) 0940 1240 QF1529 & QF475

19 Nov PER CBR 1535 2330 QF718

SYDNEY 17 Nov SYD PER 1055 1250 QF581

19 Nov PER SYD 1515 2225 QF566

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TRANSFERSFor delegates on either arrival or departure block fl ights, coach transfers will be available to and from the Qantas Domestic Terminal Perth and Crown Perth. After arriving, please collect your luggage and make your way to the coach transfer area outside the airport building and look out for your Travellers Choice BDMs who will have a Travellers Choice placard.

Transfers will leave from the Qantas Domestic Terminal Perth no later than 1240 hours (BNE arrivals), 1330 hours (SYD, MEL and CBR arrivals) and 1420 hours (ADL arrivals) on Friday 17 November 2017. Please nominate on the registration form if you require a transfer to Crown Perth on the coaches provided.

Those delegates travelling outside of the block fl ights are required to make their own way to Crown Perth.

Return transfers to the Qantas Domestic Terminal Perth will depart from Crown Perth at 1345 hours (CRB and SYD departures), 1445 hours (BNE departures) and 1545 hours (ADL and MEL departures) on Sunday 19 November 2017. Please nominate on the registration form if you require a transfer to the airport following the event.

In order for delegates to experience what Perth and Western Australia have to o� er, we are pleased to o� er a range of pre and post touring options thanks to our friends at Qantas Holidays. These arrangements are in addition to the conference program and will be at the delegate’s own expense.

PRE AND POST TOURING

BROOME 13 – 17 NOVEMBER OR 19 – 23 NOVEMBERStaying at the award-winning Cable Beach Club Resort & Spa, delegates will take part in a two and a half hour sightseeing tour to discover the spectacular coastline of Cable Beach, wander through the iconic Japanese Cemetery, explore Gantheaume Point and Broome Lighthouse, and experience the rugged beauty of Roebuck Bay.

Original Price $620*pp | Our Price $539*pp

MARGARET RIVER 14 – 17 NOVEMBER OR 19 – 22 NOVEMBERStaying at the Pullman Resort, set on magnifi cent Bunker Bay, delegates will experience the best of what Margaret River has to o� er on a Top Drop Tour. Spend the day wine tasting at fi ve premium boutique wineries complete with an amazing winery lunch, featuring the best local, seasonal products.

Original Price $804*pp | Our Price $699*pp

*Terms and conditionsAll above prices are based on two adults twin / double share. All prices are inclusive of GST and a 15% discount, o� the gross price, on applicable land arrangements. Bookings should be made via Tango or Qantas Holidays Reservations. Booking numbers must then be emailed to madeline.stumer@qantasholidays.com.au at Inside Sales to be adjusted.All prices are from and subject to change prior to booking. Any queries regarding the inclusions need to be directed to madeline.stumer@qantasholidays.com.au.

ROTTNEST ISLAND 14 – 17 NOVEMBERStaying at Karma Rottnest, delegates will catch the ferry from Fremantle to stunning Rottnest Island where you will Segway through the historic Kingstown Barracks then go o� -road to explore the remnants of the WWII Bickley Battery. Continuing the adventure, you’ll traverse sand tracks up to the island's highest elevation - Jubilee Lookout - then on to Henrietta Rocks for fabulous views and ship wrecks.

Original Price $689*pp | Our Price $599*pp

Delegates wishing to create their own adventure can do so with a 15% discount on all Qantas Holidays land products both domestically and internationally!

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Pre and post accommodation is available at the delegate’s own expense. A discounted rate of $245.45 per room, per night (excluding GST) for Crown Towers and $200.00 per room, per night (excluding GST) for Crown Metropol has been negotiated for conference delegates.

These rates apply between Tuesday 14 November and Wednesday 22 November, and are subject to availability.

Please note, triple occupancy is not applicable. Additional room types may also be available, however rates have not been negotiated for these.

Please consider any additional accommodation required and request this on your registration form should you wish us to make these arrangements on your behalf. Only pre/post accommodation at the Crown Metropol or Crown Towers Perth will be reserved by Travellers Choice. This will be payable directly to the hotel (along with any additional room charges) and will need to be settled upon check-out.

PRE AND POST ACCOMMODATION

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DON’T DELAY, REGISTER TODAY!www.tcconference.com.au

REGISTRATION FEES AND INCLUSIONSLAND ONLY – please see Air Travel qualifi cations on previous page for FOC fl ights.

REGISTRATION TYPE AMOUNT (EXCLUDING GST)

Primary Delegate Registration - Crown Towers $995.00

Additional Delegate Registration - Crown Towers $746.00

Primary Delegate Registration - Crown Metropol $795.00

Additional Delegate Registration - Crown Metropol $596.00

Single Supplement $275.00

*The above rates apply to all registrations received and paid for in full by Friday 14 July 2017. Delegates registering and paying after this date may be charged an extra $50.00.

ENTITLEMENTS / INCLUSIONS:

Two nights twin share accommodation (property of your choice)

Welcome Function on Friday night

40th Anniversary Gala Dinner and Awards Ceremony on Saturday night

Breakfast on Saturday and Sunday

Lunch on Saturday and Sunday

Morning tea on Saturday and Sunday

Afternoon tea on Saturday

Conference program participation (17 - 19 November)

Coach transfers to and/or from Perth Airport and Crown Perth

SINGLE ROOMS

Single room accommodation can be arranged at a supplement of $275.00 (excluding GST). This additional fee covers both nights.

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REGISTRATION TERMS & CONDITIONSBE QUICK! In order to guarantee your spot and preferred accommodation at this year’s conference, we encourage you to register as quickly as possible!

SINGLE ROOMSSingle rooms are available (see registration fees and inclusions on previous page).

Delegates travelling with families should contact the Registration Coordinator, Hannah Crouch from DG Global on (08) 9227 6211 for alternative rooming options and costs.

TWIN SHARE PARTNERWhere you do not already have a twin share partner, we will do our best to match you up with one. Should this not be possible we will unfortunately have to on charge the single supplement.

TRIPLE SHARE OPTIONSAdult triple share is not available at Crown Metropol or Crown Towers, however if members are interested in securing a triple-share arrangement, the best suggestion is to request inter-connecting rooms. Please contact the Registration Coordinator, Hannah Crouch from DG Global on (08) 9227 6211 to discuss this option.

HOTEL EXPENSESAll other costs associated with staying at Crown Towers or Crown Metropol are the responsibility of the delegate and will be charged upon check-out.

Pre and post accommodation is at the delegate’s own expense. Please consider any additional accommodation required and request this on your registration form should you wish us to make these arrangements on your behalf. Only pre/post accommodation at Crown Metropol and Crown Towers Perth will be reserved by Travellers Choice. This will be payable directly to the hotel and will be charged upon check-out.

CONFERENCE COORDINATORThe Travellers Choice 2017 Annual Shareholders’ Conference is being coordinated by Professional Conference Organisers (PCO), DG Global.

DG GLOBAL CONTACTHannah Crouch: info@tcconference.com.au | (08) 9227 6211

PCO POSTAL ADDRESSC/- Travellers ChoiceGround Floor, 130 Royal Street EAST PERTH WA 6004

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METHOD OF PAYMENTConference registrations need to be accompanied by full payment of fees in order to have your attendance confi rmed. Once received, delegates will receive a confi rmation email which will include a receipt and tax invoice. Registration fees may be paid by credit card (Visa or MasterCard, transaction fee of 2.75% applies) at the time of registration or by direct transfer.

CHANGE FEEA change fee of $100.00 (excluding GST) may be charged to cover administration costs involved with any changes made to registrations after Friday 06 October 2017.

CANCELLATION POLICYAll cancellations of attendance must be made in writing to DG Global on info@tcconference.com.au. A full refund, less a cancellation fee of $230.00 (excluding GST) will be made for cancellations received before Friday 06 October 2017. No refund will be made after this date. Any invoices outstanding at this time will need to be paid in full.

REGISTRATION DATESRegistration should be completed by Friday 14 July 2017. Any registration completed after this date may incur an additional registration fee of $50.00.

The fi nal date for registration is Friday 11 August 2017.

Accommodation cannot be guaranteed and late fees may apply after this date.

INSURANCERegistration fees do not include insurance of any kind. It is strongly recommended that all delegates take out their own travel insurance prior to attending the conference. The policy should include loss of fees/deposit through cancellation of your participation in the conference, or through cancellation of the conference itself, medical expenses, loss or damage to personal property, additional expenses and repatriation should travel arrangements have to be altered. Travellers Choice will not accept any responsibility for any participant failing to insure.

ADDITIONAL INFORMATIONIf there is something that you think we need to know, please include it in the relevant section of the registration form. This will not only assist us with planning the conference, but will also ensure that your conference weekend in Perth is a fantastic experience!

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