ISFA Countertops & Architectural Surfaces Vol. 4, Issue 4

Solid Surface on Wheels Page 16

Understanding ADA Page 20

Is Your Shop Safe and Compliant? Page 31

NEW Rules of Selling in the NEW Economy Page 32

Volume 4 • Issue 4 • sIngle Issue $14.95

A Look at soapstone for surfacing Page 24

Circle RS#18 on page 49 or visit www.isfanow.org/info.


4 • Vol. 4 / Issue 4 • International Surface Fabricators Association

Letters to the EditorCountertops & Architectural Surfaces welcomes Letters to the Editor. If you have questions about the magazine, or would like to make a comment, or voice an opinion about the magazine, ISFA, or the industry in general, please feel free to write to us.

Please send letters to [email protected] or to Letters, ISFA, 165 N 1330 W Unit A3, Orem, UT 84057 or fax to (801) 341-7361 attention: Editor. Include a telephone number and address (preferable email address). Letters may be edited for clarity or space. Because of the high volume of mail we receive, we cannot respond to all letters. Send queries about Countertops & Architectural Surfaces to [email protected] or mail to ISFA, 165 N 1330 W Unit A3, Orem, UT 84057 or fax to (801) 341-7361 attention: Editor. Contacting ISFAPhone: (801) 341-7360Toll Free: (877) 464-7732Fax: (801) [email protected]

About this MagazineCountertops & Architectural Surfaces is published quarterly by theInternational Surface Fabricators Association (ISFA), with a fifth “Buyers Guide” issue publishing in August. Individual copies of Countertops & Architectural Surfaces are available at the non-member “newsstand” price of $14.95. Countertops & Architectural Surfaces is also available by individual subscription at the following rates: ISFA non-members, one year (five issues) $30.00; ISFA members, one year free with every membership renewal.

Special rates and charges apply for orders outside of the United States. Call for details. To subscribe, call (877) 464-7732. Printed in the United States of America. Copyright © International Surface Fabricators Association 2011. All rights reserved. No part of this publication may be reprinted or otherwise reproduced without publisher’s written permission. Countertops & Architectural Surfaces and The International Surface Fabricators Association assumes no responsibility for unsolicited manuscripts or photographs.

Materials will be returned only if accompanied by a stamped, self-addressed envelope. For change of address, please include old label with new information, including both old and new zip codes. Allow 3-6 weeks for address change to take effect. Periodicals postage rate is paid at the Lehi, Utah, post office as well as others. Opinions expressed by writers in this magazine are not necessarily the opinions of Countertops & Architectural Surfaces or the International Surface Fabricators Association, but rather those of the individual writers.

Postmaster: Send address change to Countertops & Architectural Surfaces magazine, 165 N. 1330 W., Unit A3, Orem, UT 84057.

Photography Photos in this publication may not depict proper safety procedures for creative purposes. ISFA and Countertops & Architectural Surfaces support the use of proper safety procedures in all cases and urge readers to take steps to institute such procedures.

Photography/graphics provided by: Rosskopf & Partner, Chuck Sawyer, the U.S. Access Board, The Artisan Group and J&M Lifestyles.

Magazine CreditsPublisher & Editor: Kevin ColeProofreader: Nancy Mueller-TruaxContributing Editor: Russ Lee Design: Velasco & Associates

ISFA Officers of the BoardRuss Berry, PresidentMike Langenderfer, Vice PresidentJoe Hoffman, SecretaryDave Paxton, TreasurerHunter Adams, Immediate Past President

ISFA DirectorsMike Nolan, DirectorMartin Funck, Director Jon Blasius, DirectorChristina Humiston, Director Michael Bustin, Director Mark Anderson, Associate Member Rep. Michael Astill, Associate Member Rep.

ISFA StaffKevin Cole, Communications Director Paul Wisnefski, Sales AssociateMeg Pettingill, Administrative Assistant

Cover PhotoWhile not the most common stone for surfacing applications, soapstone makes for beautiful and functional countertops, as is witnessed by this photo provided by The Artisan Group. Read the full story on Page 24.

CREDITS



CONTENTSFeatures16 Solid Surface on WheelsGerman fabricator Rosskopf & Partner has done it again with the help of design firm Linie Zweii in giving a beautiful solid surface makeover to a Heilbronn-based bookmobile.

20 Understanding ADAAn overview of the requirements of the Americans with Disabilities Act as it pertains to decorative surfacing.

24 A Look at Soapstone for SurfacingWhile soapstone is not for everyone or for every design, this natural stone possesses several advantages that make it a viable competitor of more traditional countertop materials.

28 J&M Lifestyles ProfileNew Jersey-based J&M Lifestyles is a maker of concrete surfacing products that breaks all the molds.

31 Is Your Shop Safe and Compliant?If you are ignoring your legal requirement to have a Safety/HAZCOM program, be sure you know the costs before you make such a potentially costly decision.

32 NEW Rules of Selling in the NEW EconomyLet’s face it — selling in the new economy is tough. All the rules have changed. Those who won’t adapt and become better at sales will most likely not survive.

Departments 8 From the Editor

10 President’s Letter

11 Calendar Of Events

12 Industry News

14 Education Connection

15 Shop Management Matters

34 ISFA Fabricator Directory

40 ISFA News

44 Product News

49 Reader Service Form

50 Classifieds/Ad Index

16

20

24

28 31


8 • Vol. 4 / Issue 4• International Surface Fabricators Association

As I write this, 2011 has wound down and the

International Countertop Expo (ICE) is fresh in my mind. While trade shows, in general, haven’t done well for the past few years, one real success of the ICE show was the conference offerings. The collective knowledge available there was simply amazing. The list of presenters, speakers and trainers was a virtual who’s who of the surfacing industry, and the depth of information shared covered just about anything you could want to know about countertops and decorative surfacing.

For me, it was a real reminder of just what ISFA is all about—connecting people and sharing information. That is what the association has been doing for more than a decade, and any member who has taken advantage of the connections afforded him or her through ISFA will confirm it has made a positive difference, usually both professionally and personally.

Where else can you find hundreds of experts willing to share, and learn, with you? It’s all about bringing the industry together and helping people prosper. This is both the history and the future of the association. ISFA continues to make connections in several ways.

For instance, we have our first regional meeting of 2012 coming up in February at the International Logistics and Stone Distribution center in Canton, Mich. You can read more about it on Page 14. Not only will there be some informational presentations and a tour of the facility, it’s a real opportunity for fabricators to meet face-to-face with others and discuss your experiences. When fabricators connect, there is no telling what kind of information will be shared. You may just walk away with something that will improve your business. More meetings in a variety of areas around the country, and perhaps the world, will follow throughout the year.

Additionally, ISFA continues to expand upon its training courses and bring together fabricators with knowledgeable instructors who can really make a difference in their businesses. Not only

will basic and advanced solid surface training continue to be offered, but stone and quartz fabrication were also added to the roster in 2011. And 2012 will bring about a new stone and quartz repair class that provides hands-on techniques for fixing hard surfacing damage.

Even our efforts in this publication will be more geared toward making connections in the new year. For instance, beginning with this issue we will be including our Fabricator Directory (beginning on Page 34) in every issue. The companies listed here are all ISFA member companies and have a whole host of knowledge within the walls of their facilities. Whether you are a fabricator looking for advice or a designer or architect with a question about a surfacing spec, just about anything you could ever want to know about surfacing is contained within the collective knowledge of these members.

We will be working even harder to make more connections in the coming year, not only between fabricators, but also between fabricators and specifiers. We are going to put more great possibilities in front of the design community and showcase just what is possible through collaboration with the fabrication community. This is something that will be of great benefit to both groups.

And all this is just the tip of the iceberg.

So I urge you to get involved and take advantage of the opportunities to connect that are all around you. It will only help. And as I’ve heard from dozens of fabricators who have done just that, your efforts will be repaid in double.

As always, I look forward to your feedback.

Sincerely,

Kevin Cole, Editor & [email protected]

From the EditorFrom the desk of Kevin Cole, Editor & Publisher, and ISFA Communications Director

Collective Knowledge

ISFA MEMBERSHIP

Itʼs more than just learning how to be more profitable, saving money on the bottom line

and getting great referrals and discounts.

Call ISFA today and find out how to make your world a better place.

Toll Free: (877) 464-7732www.ISFAnow.org


The ISFA Board of Directors has been working to set some goals for the association in the new year and I want to tell you about some of the things we have going at ISFA.

Our website is at work, and www.ISFAnow.org is alive and in the marketplace to further the industry and promote quality fabricators who are doing great work. This is being accomplished through the “Find a Surfacing Pro” feature of the site, as well as the additional search function for ISFA Certified Professionals.

Presently, we have a fantastic group of fabricators who are working to rekindle the spirit of ISFA, and fabricators are collaborating to benefit fabricators. We will endeavor to raise to the highest degree the standards and practices of decorative surfacing fabrication.

We will also continue to provide trade publications to promote ISFA surfaces to the marketplace and specifically to market ISFA members to architects, designers and end users.

We will continue to educate and increase the focus on providing training at many levels, including opportunities for experienced

fabricators to rub shoulders and trade ideas. The goal of education will be to improve quality and differentiate ISFA certified professionals from average fabricators. And yes, we will be holding regional meetings inviting exclusive groups to gather and share ideas and innovate regionally. The purpose of the regional meetings is to revitalize and embrace collaboration without the necessary cost and time of holding international meetings.

So as you plan your year and implement ways to increase profitability, give some thought to how we can further our industry and innovate new ways to incorporate premium decorative surfaces into the marketplace. Find the time to attend a regional meeting in your neck of the woods and reach out to other fabricators to learn more and work together.

Russ Berry, ISFA [email protected]

From the PresidentFrom the desk of Russ Berry, ISFA 2011-2012 President

Let’s Work Together in the New Year

International Surface Fabricators Association • Vol. 4 / Issue 4 • 11

Calendar of EventsBuddy Rhodes Concrete TrainingJan. 20-21, 2012 Orono, Ontario, Canada (905) 983-1001

Surfaces/StonExpoJan. 23-26 Las Vegas, Nev. (866)550-6808

Vitoria Stone Fair 2012Feb. 7-12 Carapina, Brazil +55-27-3434-0600

ISFA Regional MeetingFeb. 9 Canton, Mich. (877) 464-7732 www.ISFAnow.org

Park Industries Digital ExpoFeb. 16 Austin, Texas (800) 328-2309

Buddy Rhodes Concrete TrainingMarch 2-3 Orono, Ontario, Canada (905) 983-1001

CCI Precast & GFRC TrainingMarch 5-9 Chicago, Ill. (888) 386-7711

China Xiamen Int’l Stone FairMarch 6-9 Xiamen, China +86-592-595961

ISFA Level I Solid Surface TrainingMarch 12-15 Orem, Utah (877) 464-7732 www.isfanow.org

ISFA Level II Solid Surface TrainingMarch 19-22 Orem, Utah (877) 464-7732 www.isfanow.org

Buddy Rhodes Concrete TrainingApril 13-14 Orono, Ontario, Canada (905) 983-1001

CCI Sealer WorkshopApril 16 Chicago, Ill. (888) 386-7711

CCI GFRC Crash CourseApril 17 Chicago, Ill. (888) 386-7711

CCI Water, Light & Fire: Advanced Dimensional Concrete April 18 Chicago, Ill. (888) 386-7711

Coverings 2012April 17-20 Orlando, Fla. (703) 683-8500

Kitchen & Bath Industry Show (KBIS)April 24-26 Chicago, Ill. (800) 933-8735

ISFA Level I Solid Surface TrainingMay 15 – 18 Orem, Utah (877) 464-7732 www.ISFAnow.org

AIA 2012 National ConventionMay 17-19 Washington, D.C. (202) 626-7300

ISFA Level II Solid Surface TrainingMay 21 – 24 Orem, Utah (877) 464-7732 www.isfanow.org

Buddy Rhodes Concrete TrainingMay 25-26 Orono, Ontario, Canada (905) 983-1001

ISFA Level I Solid Surface TrainingJuly 16 – 19 Orem, Utah (877) 464-7732 www.ISFAnow.org

ISFA Level II Solid Surface TrainingJuly 23 – 26 Orem, Utah (877) 464-7732 www.isfanow.org

International Woodworking Fair (IWF)Aug. 22-25 Atlanta, Ga. (404) 693-8333

Submit your event for consideration in our Calendar by e-mailing Editor Kevin Cole at [email protected].


Samsung Radianz Expands in SouthwestSamsung expanded its market reach in the Southwestern U.S. by adding Arizona Tile as an authorized distributor of Radianz Quartz. The distribution channel includes California, Nevada, Texas and Arizona, and comes a month after the company’s decorative surfacing products division announced its partnership with Triton Stone Group to cover the Southeast region. With the new partnership, Radianz Quartz now has distribution in 43 states. Founded in 1977, Arizona Tile has more than 25 locations in seven Western states. The company specializes in premium tile and stone products plus related accessories for residential and commercial applications.

Performance Abrasives Offers New CatalogPerformance Abrasives has put out its latest catalog, featuring the company’s line

of abrasive products. The 52-page color catalog includes photos and specification information on its line of discs; belts and belt cleaners; cloth sheets; flap wheels; cartridge rolls; bands and stars; pads; rolls; flap discs; quick change discs and holders; surface conditioning products; wheels and backing pads; and abrasive tools. The catalog is available by request from the company or can be downloaded from its website at www.performance-abrasives.com.

Orlando Cosentino Center OpenedCosentino, a provider of natural stone, quartz and recycled surfacing, opened its sixth North American Cosentino Center in Orlando in November. About 175 building and design industry leaders and top Cosentino executives attended the grand opening reception, which featured a dramatic aerial acrobat performance in the center’s expansive warehouse. The new Orlando center, designed by Isabel Martinez-Cosentino, aims to enhance both the trade and consumer experience and continues the company’s mission to expand its presence in the U.S. market over the next year. The program included remarks from Eduardo Cosentino, CEO, and Dave Silva, general manager for the center. Guests mingled throughout the 25,000-sq.-ft. facility, which includes a distribution warehouse. More than a showroom and distribution center, the center is designed to support, promote and educate trade professionals by integrating distribution facilities, exhibition areas, work spaces for designers to bring clients, classrooms for continuing education and fully functioning kitchens and event space for demonstrations. The centers create a

unique interactive environment for architects, designers, distributors and fabricators to view the latest products and design trends, attend educational workshops, hear from visiting expert speakers and receive training on new production techniques and innovations.

Armstrong Cabinets Featured on DIY NetworkArmstrong Cabinets was featured on an episode of the popular DIY Network Show, “10 Grand in Your Hand,” selected by homeowners Doug and Heather Sheehan for their green kitchen renovation: recycled countertops, donating their old cabinets, re-insulating with natural fibers for energy efficiency and using Armstrong’s Origins Series with no-added formaldehyde adhesive.

The Sheehans made a store visit to Armstrong’s Long Island, N.Y., location to select cabinets. “They saw the Arborcrest cherry door style on display and knew that was exactly what they wanted as soon as they came in,” said Julia Dowd, sales representative.

From rustic to casual to contemporary, Arborcrest is a versatile addition while the wide rails and stiles give it true Shaker heritage. Its full overlay door style features solid cherry panels with true Shaker width stiles and rails and five-piece drawer fronts.

Nationwide Granite Remnant Sale Benefits Injured SoldiersArtisan Group countertop fabricators across America hosted a National Yard Sale in October, selling granite and other stone remnants, with 3 percent of proceeds going to Homes for Our Troops to build specially adapted homes for veterans. This program allowed homeowners to purchase a beautiful piece of stone at a discounted price and help a veteran at the same time. “These soldiers have given their blood, sweat, tears and in some cases part of themselves to defend our rights and freedoms in this country,” said Chad Seiders, Artisan Group executive director. “It is a privilege to give something back to them. Artisan Group has earmarked a portion of our first national yard sale for Homes for Our Troops so that these veterans can have a home that provides them more independence.”

In the IndustryMultiCam Creative Director Mark Allen PassesIn December, MultiCam Inc. Creative Director Mark Allen, 50, passed away. The global CNC cutting system manufacturer’s eight-year employee and talented artist lost his eight-month battle with lung cancer. During this time, he continued to produce amazing work. Allen had more than 25 years of graphic design experience. “Mark was a great talent who had a lasting impact on everyone’s lives that he touched,” said President and General Manager Kris Hanchette. “His passion, dedication and commitment to MultiCam helped grow the company to where we

are today. Mark’s ideas and creativity laid a solid foundation that will help with our continued success for many years to come.”


ĒOS Surfaces Adds Two New Distributors for its Gēos Product LineĒOS Surfaces, LLC has added two new distributors for its line of Gēos sustainable surfacing product. The first of these distributors is Colt Industries, Inc., whose territories include Missouri, Illinois, Kansas, Kentucky, Arkansas, Tennessee, Mississippi, Louisiana, Texas, Oklahoma and Alabama. Colt also has warehouses in St. Louis, Memphis, New Orleans and Dallas. The second distributor addition is Midwest Specialty Products, LLC. Established in 2001, Midwest Specialty Products is located in Shakopee, Minn., and its territories include Minnesota, Wisconsin, South Dakota, North Dakota, Iowa and Nebraska.

Daubert Chemical Launches Online Store Daubert Chemical has launched an online store at daubertchemical.com to help ensure customer needs are met. The online store is the result of solid business growth, especially in the Daubond Hot Melt PUR adhesives line. Featuring nearly 30 accessories that include various nozzles, cartridge extensions, nozzle inserts, adapters, needles and caps, the online store accommodates customer orders 24/7. For in-stock items, the company plans to ship online orders within two business days.

ACS Makes Changes for 2012, Opens West Coast WarehouseAdvanced Cabinet Systems (ACS), a manufacturer of plastic laminate casework and millwork for educational, health care and retail markets based in Marion, Ind., has been reworking its organization for 2012. Part of the change is in the company’s business model in the casework industry to focus mainly on selling their products through a network of dealers. Another factor is that the company has also recently opened a warehouse just outside of Olympia, Wash. The growth happening at ACS stems from the 2011 machinery investments to their factory and the additional sales and financial staff brought on to grow the business. The expansion into Washington is intended to better serve the company’s current customers and capitalize on that demanding market. The company still plans to do all of their manufacturing in Indiana and will only use the Washington location as a distribution center for West Coast projects.

FloForm Countertops Opens New Showrooms FloForm Countertops, Artisan Group member and a large Western Canada and Northwestern United States’ countertop manufacturer, has opened 6,000-sq.-ft. showrooms in Beaverton, Ore., and Spokane, Wash. The new showrooms feature a range of all countertop products, installations and inspiration. No product or type of material was left untouched. Whether it is sink installation styles, edges, laminate or exotic granites, a customer can come into the showroom and get the necessary education to enhance their project. To truly differentiate them, the company has created an atmosphere that is similar to a home or coffee shop rather than a warehouse. The showrooms feature Internet-capable workstations, cookies and coffee on demand, and a seating area with a cozy fireplace for guests. The showrooms are open to consumers, designers, builders and architects. The company has locations in Winnipeg, Regina, Victoria, Saskatoon, Edmonton, Calgary, Kelowna and Vancouver, Canada, as well as U.S. showrooms in Seattle, Spokane, Wash., and Portland, Ore. “The initiative behind FloForm’s new showrooms was to create an atmosphere that reduces the inevitable stresses that are associated with remodeling, by offering solutions to ensure comfort, convenience and control,” said Ted Sherritt, president and CEO.

Intermac, Diamut Announce Matodi USA as North American Sales RepresentativeIntermac America, a manufacturer of glass and stone fabrication equipment and Biesse subsidiary, and Diamut America, a manufacturer of tools for CNC and other machinery and Biesse subsidiary, announced that Matodi USA

is representing Intermac machinery and Diamut tooling in the glass industry throughout most areas of North America. Matodi USA, based in Greensboro, N.C., is a recently founded company formed of experienced glass industry executives and sells a complete line of tooling, spare parts and machinery.

MIA Accredits First Canadian CompanyFloForm of Saskatoon, Saskatchewan, is the first Canadian company to earn the Accredited Natural Stone Fabricator designation of the Marble Institute of America. MIA Accreditation for natural stone fabricators and commercial contractors recognizes those companies that meet the industry’s highest standards for business activities, product knowledge, fabrication and installation. “The Accreditation Commission made the decision to open the program to Canadian companies two years ago and we are very pleased to announce our first fully accredited company in Canada, FloForm,” said Gary Distelhorst, CAE, executive vice president of the Marble Institute of America. “This is a milestone event for both our association and the industry as a whole. We congratulate FloForm on this achievement.”

“Our industry is essentially unregulated. Anyone with some tools and a truck can claim to be a ‘granite shop’ no matter what their experience or skill level,” said John Eustace, the qualifying agent for FloForm. “The MIA accreditation process is a way that we have voluntarily allowed ourselves to be regulated and give ourselves credibility.”

NueMedia Hires New Director of Sales and MarketingNueMedia, LLC, a company focused on digital information streams particularly in the woodworking industry, has hired Mike Venezia as director of sales and marketing. Venezia’s credentials in the trade publishing industry are extensive. He began his career more than 30 years ago and has worked for several publishing companies, such as Gordon Publishing, Putman Publishing, TeleProfessional, Inc., Elsevier and Asscent/Stagnito. For almost a decade, Mike also represented Workbench, a woodworking publication focused on the serious hobbyist and amateur woodworker.


By Mike Langenderfer, ISFA Vice PresidentAs we move into 2012 ISFA is faced with many new challenges. The current state of the economy is affecting everyone in our industry from the fabricators to the suppliers. To help our members and the industry adjust to these current conditions, ISFA is trying to certify, promote and connect its members.

We will “certify” through training and education that will assist our members in making sound business decisions and help them provide exceptional quality and service to the customer.

We will “promote” members through our website and magazine, and by promoting the members we will drive more business to them.

We will “connect” members through meetings and conferences. This connection will allow our members to be better exposed to new technologies, materials and suppliers.

To accomplish all this together, ISFA will be organizing regional meetings throughout the country. The intent of these meetings is to give our members and suppliers a low-cost and less time-consuming venue. At these meetings the participants will be able to learn from the suppliers and other attendees about

new and existing products. They will also be able to share ideas and experiences that will help them run better and more profitable businesses. The primary reason for the meetings will be to help members connect with other members and suppliers.

Each meeting will be hosted by an ISFA partner and there will be six to 10 ISFA supplier members displaying their products at the meeting. We currently have members who have offered to host meetings in Florida, Texas, California, Minnesota, Wisconsin, Ohio and Michigan. There has been an enthusiastic response from supplier members to host these events and more locations will surely be added over the course of the coming year.

The first meeting will be on Feb. 9 at International Logistics and Stone Distribution (ILSD), the Silestone distribution center in Canton, Mich. The event is free, but RSVPs are

required. It will start with lunch at 11:30 a.m. and conclude around 3:30 p.m. with a raffle to give away door prizes. The meeting will include a demonstration on repair techniques, vendor presentations and a tour of the hosting facility. Everyone is encouraged to come for lunch and stay around to network. You can find out more information about this gathering by going to the ISFA website or contacting Meg Pettingill at [email protected] or (877) 464-7732.

I have been to many trade shows and meetings similar to these and I can honestly say I have never attended one of these meetings and not learned something that helps me improve my business and make money. There is not a better way to connect with other members and fabricators than informal gatherings such as these. Don’t miss this opportunity. Don’t sit back and wait for opportunity to come to you. This is an opportunity you cannot afford to miss.

Education ConnectionA Regional ApproachISFA’s networking plans for 2012, and a look at the first regional meeting of the year

Date: Feb. 9, 2012Place: ILSD (International Logistics and Stone Distribution) 42600 Executive Dr., Canton, Mich.Time: 11:30 a.m.–3:30 p.m. Activities Include: Meet & greet, repair demonstration, vendor presentation, ILSD facility tour and plenty of opportunities to

network. Lunch will be provided at 11:30 a.m. and attendees will have a chance to win several door prizes.Sponsor Companies: 3M, Air Technologies, Cosentino, Dani Designs, GranQuartz, MR Direct and RS Hughes.RSVP To: Meg Pettingill, [email protected], (877) 464-7732.

Don’t sit back and wait for opportunity to come to you. This is an opportunity you cannot afford to miss.

Canton, Mich., Regional Meeting at a GlanceCome Join Us for the First ISFA Regional Meeting of 2012!


In a previous article, “Using Social Networking to

your advantage,” I encouraged folks to get onboard with social media. The results have been outstanding! Many have made YouTube videos, started a Facebook page and learned how to tweet. It takes some effort, but when you think about it, what choice do you have? This is how businesses are getting messages out, so if you’re not in, you’re going to be out.

Social media is more like a salesperson than ever. Here’s a little experiment. Go to a job-seeking site like indeed.com and type in the job description “social media manager.” It seems like everyone is looking for one. Why? Social media brings in sales. So the old excuse “I don’t have time for this” just doesn’t hold water. You need social media. If managed correctly, it will play a key role within your company for years to come.

Let’s look at some current sites more closely:

TwitterI love Twitter; I can’t get enough of it. In fact, I have a separate monitor on my desk that runs an app called Tweetdeck all day. I can watch posts of those I follow and monitor the solid surface world. Being informed enables me to help my company succeed. You can do the same.

Using Twitter helps build up your networking. Twitter has helped me establish contacts all across the United States and the world. I’m not only gaining experience from others, but building the company brand and finding leads, tweet by tweet.

Something really cool has developed from Twitter called Tweet chats (tweetchat.com). Using hashtags you can find specific topics to connect with people talking about the same thing. One that I particularly like is held every Wednesday from 2:00 to 3:00 p.m. EST called Kitchen&Bath Chat (#kbtribechat). Each week kitchen and bath trends are discussed. Come see for yourself.

FacebookWhat value does a Facebook (FB) page have? I’m not going to guarantee sales from a FB page. It’s a way to educate and inform potential

customers, not a venue for spam. You want to let folks know you’re out there and ready to do their work, but you need to bring something that will be fresh, so people will want to follow you. Look at some of the more successful business pages. They have pictures, blogs and interaction. Many successful sites run contests giving away items potential customers will value. You’ll have a better chance for sales if you run your site that way. When a salesman goes out and visits potential customers, what do they do? They show pictures, talk about their company and engage their clients in conversation. That’s what FB is for. Instead of beating the pavement, you’re beating your keyboard.

Let’s look at some up-and-coming sites:

Google+Google is trying to get into the social media scene. Currently it’s not on the same level as other places, but there are a few reasons you should be part of it:

n Most of us have a Google e-mail account (gmail.com). Starting with your gmail account, Google+ is free and easy to set up. n Why are we doing any of this social media stuff? The big reason is the interacting. You want to be found and Google has primarily been a search engine. It stands to reason that Google is going to promote those using their stuff. n Google is loaded and they don’t like to lose, so no doubt Google+ will become a key site to be on in the future.

There are some things I like about Google+. You can arrange your contacts very cleanly using their “circle” app. I also like the way pictures look when uploaded.

FoursquareFoursquare is a marketing tool made for those that have smart phones. At first it was a way to inform friends where your location around town was, or to leave reviews of restaurants, etc., but now companies are finding ways to use it as a promotional tool. I haven’t used it yet for promotions, but it has been a great way to make it into Google searches. I’m not stopping, as I want Google to find my companies. If you

have a 3G phone, you should get a Foursquare account. You’ll be glad you did.

PinterestThis is a very new site. It’s kind of like Flickr (a photo sharing site) on steroids. The company describes it as:

“Pinterest lets you organize and share all the beautiful things you find on the Web. People use pinboards to plan their weddings, decorate their homes and organize their favorite recipes. Best of all, you can browse pinboards created by other people. Browsing pinboards is a fun way to discover new things and get inspiration from people who share your interests.”

This site serves many purposes. You can search for inspiration, but you can also post your work in the hopes someone will contact you. Photos really drive this site, and I can’t stress enough just how important good images are.

PhotographyOne of the best ways to get your message out is having outstanding photos of your work. Pictures sell products. On a typical countertop website, the most viewed section is the photo gallery. Photos are a great way to make a splash in your social media efforts.

I know for many the challenge is the cost of photography, but as we change to a more Internet-based way of doing business, it has to be part of your business plan. I encourage you to set aside money in your budget for this. At the least, make sure you have a good camera that someone on your staff knows how to use, and you take photos of all of your work.

I hope you will take an honest look at how social media can help your company. While it’s true that what works for one company may not be perfect for you, see what aspects of social media will be of value to your particular business.

About the AuthorJon Olson is the online marketing and sales, social media, market development and communications manager at Sterling Surfaces/Kitchen Associates. A solid surface fabricator since 1982, he has gained experience in all phases of fabrication, specializing in 3-D solid surface thermoforming. Jon is a past recipient of the ISFA Fabricator of the Year award and the ISFA Innovator of the Year. He can be reached at [email protected].

From the desk of Jon Olson

Shop Management MattersWhat’s next for Social Media?


In its earliest days, the bookmobile,or “perambulating library” as it was known in

the 1850s, was a horse-drawn cart stocked

with the latest volumes of gripping Victorian

fiction and scientific journals. The intent was

to bring enlightenment and enrichment to the

people (mostly adults) through literature. Much

has changed in the intervening years, but the

original intent – to bring literature and culture to

the people — still remains the primary purpose

of the modern bookmobile.

Notably, the manner of delivery has changed with advances in technology. Walk-in mini-libraries complete with browsing lounges have replaced the open air carts of yesteryear. And now, solid surface has emerged as a beautifully imaginative and surprisingly low-maintenance and low-cost option for displaying and housing the books. And what better company than Rosskopf & Partner of Hennersdorf, Germany, to pioneer engineering and installation of the first solid surface library on wheels for the Public Library System of Heilbronn, Germany.

“This is not a bus, but a bright lounge filled with great books!” So reads an entry in the

guest book of the new Heilbronn bookmobile, dubbed ROBI. The idea of using solid surface for shelving and decoration came when the city’s rolling library, which has been on the road since 1981 supporting area elementary schools, came due for renovation. The Stuttgart-based design firm of Linie Zweii (Line Two) was commissioned to come up with a new design for the vehicle that reflected the requirements of our new “media society” from both a design, as well as a functional perspective.

“We chose solid surface as the medium for three reasons,” explained Claudia Miller, owner of Linie Zweii. “First, it allows implementation

Solid Surface on Wheels


of the dynamic shape with no visible grooves at the joints. Second, it is opaque, but also allows a degree of transparency for integrated lighting at the front edge. Finally, solid surface is a durable material that makes it possible to restore wear marks or marred surfaces without leaving visible traces of repair.”

The shelf system is made of LG HI-MACS solid surface Alpine White and Opal. The shelves are arranged in classic rectangular fashion as one first enters the bookmobile, yet blossom into free-form, netlike patterns in the “adventure area” of the bus. The lines of the shelf sections eventually converge to form quotation symbols. Reading mats and seat cubes in bright red

colors entice visitors to linger and browse.

“Like a story into which you plunge deeper and deeper, the shelves morph into free net-like shelves in the adventure area,” said Miller. “The front edges of the shelves are illuminated, with emphasis on the vertical ascending and descending lines and, at the same time, used to provide information about the book categories.”

The challenge for Rosskopf & Partner, which engineered, fabricated and installed the solid surface, was to create a simple, elegant and durable shelf system that would hold up to wear and tear on the road, while maintaining the integrity of the design. Easy to say, hard to do — but well within the capabilities of R&P.

The idea of using solid surfacefor shelving and decoration came when thecity’s rolling library, which has been on theroad since 1981 supporting area elementaryschools, came due for renovation.

The Heilbronn bookmobile, dubbed ROBI, received a complete renovation in solid surface at the hands of German fabricator Rosskopf & Partner, using the design of Stuttgart-based design firm Linie Zweii.


“The shelves had to be planned and constructed so the books would not fall out while underway,” said Martin Funck of Rosskopf & Partner. “The components had to be installed in such a way that the special requirements of road traffic were taken into consideration.”

When the Public Library of Heilbronn began its plans for the new bookmobile, there were a number of considerations that were important to the library, which included a review of which models of architecture and thought had application for the design of today’s modern mobile library. “Today there is a real

temple of design among libraries — spacious, bright buildings, modern rooms with all the technical sophistication and an atmosphere which allows the stream of thoughts to flow along pleasantly,” said Monika Ziller, director of the Public Library System of Heilbronn. “We wondered if a mobile library might also be a temple of design.”

With such lofty goals in mind, the colors for ROBI were selected for their visual impact. “The blue floor refers to the vastness of the sky, the depth of the sea and implicates relaxation, wide expanses, confidence and reliability,” explained Linie Zweii’s Miller. “The color white, of which

the solid surface shelves are made, is the sum of all colors and signifies benevolence, nobility of ideals, intelligence and light.”

Whether or not the city of Heilbronn achieved its goal of creating a mobile temple of design through ROBI is one for the academics to consider. In the meantime, the reality is that the elementary kids of Heilbronn, who borrowed 90,000 forms of media from the bookmobile last year, have taken to the new library on wheels in a big way.

For more information, visit www.rosskopf-partner.com.

The new design was to reflect the requirements of a new “media society” from both a design, as well as a functional perspective. Solid surface was chosen as the medium because it has near-invisible seams; its slight transparency is suitable for integrated lighting at the front edge; and it is a durable material that can be fully repaired and restored without leaving traces of such activity.

The shelves of the new design are arranged in classic rectangular fashion and transform into freeform, netlike patterns. The lines of the shelf sections eventually converge to form quotation symbols. Reading mats and seat cubes in bright red colors entice visitors to linger and browse.

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About Your Business


By Chuck Sawyer

The universal sign for accessibility is well known to us all. Whether it’s that convenient parking spot at the mall, accessible accommodations on public transportation or that extra-wide door on a toilet partition, we encounter public spaces that have been designed to facilitate accessibility for persons with disabilities.

For the past 20 years or so in the United States, these accommodations have been not only the right thing to do, but they have also been required by law. The Americans with Disabilities Act of 1990 (ADA) is a comprehensive law established to protect the civil rights of persons with disabilities. In 2008, the original ADA was amended by the ADA Amendment Act of 2008 (ADAAA) to include a number of provisions that took effect on Jan. 1, 2009.

In essence, the law prohibits discrimination on the basis of disability in employment, public transportation and government services, public accommodations and commercial facilities, and telecommunications. Within the law, these are classified as “titles” and consist of the following:

n Title I – Employment

n Title II – Public Entities (and public transportation)

n Title III – Public Accommodations (and commercial facilities)

n Title IV – Telecommunications

n Title V – Miscellaneous Provisions

For new construction and remodeling activities, accessibility standards and guidelines are covered under Titles II and III of the ADA. These standards are administered by the U.S. Department of Justice and the U.S. Department of Transportation. An organization called the U.S. Access Board has developed the requirements specified in the ADA and has produced the ADA Accessibility Guidelines (ADAAG) which is a primary reference document concerning the specific design requirements to assure compliance with ADA.

Understanding ADA An Overview of the Requirements of the Americans with Disabilities Act as it Pertains to Decorative Surfacing


Further documentation of ADA requirements which incorporate the 2008 ADA amendments can be found in the 2010 ADA Standards for Accessible Design, published by the Department of Justice.

There are currently two versions of the ADA Standards, 1991 and 2010. Although either of the versions can be used at the moment, the 2010 version becomes fully effective on March 15, 2012.

So, What Does All This Mean to You? In the context of construction activities:

n The ADA requires that all new facilities built by public accommodations, including small businesses, must be accessible to and usable by people with disabilities.

n Commercial facilities, such as office buildings, factories, warehouses or other facilities that do not provide goods or services directly to the public are only subject to the ADA’s requirements for new construction and alterations.

n State and local laws and building codes applicable to accessibility must meet or exceed the requirements of ADA as outlined in the ADA Standards for Accessible Design.

At this point, it may be important to point out that there is a difference between “ADA” and “Accessible.” Especially for private dwellings and other locations not covered by the ADA, there may be designs or specifications for accessible facilities, yet they may not strictly adhere to the specific requirements of the ADA Standards for Accessible Design.

For the surfacing industry, the most common areas affected by ADA are: n Showers – Chapter 6 (608) of the ADA Standards n Kitchens – Chapter 8 (804) of the ADA Standards n Vanity Tops – Chapter 6 (606) of the ADA Standards

Transfer ShowersWithin the context of ADA, there are only three types (and sizes) of accessible showers. The first type, Transfer Showers, applies in those situations where the user transfers from a wheelchair into the shower.

As measured from the center point of opposing finished wall surfaces, the interior dimensions of the transfer-type shower are 36 in. by 36 in. As shown in the Figure 608.2.1 there is an

additional area required in front of the shower to allow for wheelchair access.

It is important to note that because the dimensions stipulated by ADA are measured to the inside of the finished wall surfaces, the shower pan for an ADA 36- by 36-in. shower actually measures larger than 36 in. by 36 in. The actual size of the shower pan needs to allow for the thickness of the structural wallboard and the thickness of the shower wall panel and adhesive (see Supplemental Figure A).

There are also requirements for the positioning of the shower controls as shown in Figure 608.5.1. In many cases, the locations of controls are not shown on drawings, so it is important to be aware of the location requirements so that your installations are ADA compliant.

Standard Roll-in ShowersThe second type of shower is the Standard Roll-in. As the name implies, this shower enables the wheelchair to be rolled into the shower area.

As measured from the center point of opposing finished wall surfaces, the interior dimensions of the standard roll-in type shower are 30 in.

Figure 608.2.1 Supplemental Figure A Figure 608.5.1

Figure 608.2.2 Figure 608.2.3 Figure 305.5


by 60 in. As shown in the Figure 608.2.2 there is an additional area required in front of the shower to allow for wheelchair access. Keep in mind the minimum dimensions of the wall clearance are measured from the center point of opposing walls.

Alternate Roll-in ShowersThe third type of shower is the Alternate Roll-in. As the name implies, this shower also enables the wheelchair to be rolled into the shower area.

When measured from the center point of opposing finished wall surfaces, the interior dimensions of the alternate roll-in type shower are 36 in. by 60 in. The design for this type allows a partial wall on the curb side of the shower. Figure 608.2.3 shows there is an additional area required in front of the shower to allow for wheelchair access. The open area for wheelchair access needs to be a minimum of 36 in. wide.

Shower ThresholdsIn order to allow for a reasonable transition from the bathroom floor level to the shower area, the ADA stipulates maximum height for the threshold of an ADA-compliant shower.

The 1991 Standards and the 2010 Standards permit a 1/2-in. maximum curb in transfer-type showers. In transfer type shower compartments, thresholds 1/2 in. high maximum shall be

beveled, rounded or vertical. Details for these are addressed in Chapter 3 of the Standards.Exception: A threshold 2-in.-high maximum shall be permitted in transfer type shower compartments in existing facilities where provision of a 1/2-in.-high threshold would disturb the structural reinforcement of the floor slab.Thresholds in roll-in type shower compartments shall be 1/2 in. high maximum in accordance with Section 303, which address changes in level.

KitchensADA design standards for residential kitchens are covered in section 800 and section 300 of the 2010 ADA Standards for Accessible Design. Section 300 provides guidance on front and side approaches, knee clearance, toe clearance and unobstructed reach that are applied in a variety of circumstances including kitchens and vanities. Section 800 describes the applications for kitchens.

Figure 305.5 shows the forward and parallel approaches used in ADA kitchen design. Knee clearances are shown in Figure 306.3.

It is important to understand specific aspects of ADA kitchen design from Section 804 of the Standards:

In residential dwelling units required to comply with 809, at least one 30-in.-wide minimum section of counter shall provide a kitchen work

surface that complies with 804.3.

A clear floor space complying with Section 305 positioned for a forward approach shall be provided. The clear floor or ground space shall be centered on the kitchen work surface and shall provide knee and toe clearance complying with Section 306.Exception: Cabinetry shall be permitted under the kitchen work surface provided that all of the following conditions are met: (a) the cabinetry can be removed without removal or replacement of the kitchen work surface; (b) the finish floor extends under the cabinetry; and (c) the walls behind and surrounding the cabinetry are finished.

The kitchen work surface shall be 34 in. maximum above the finish floor or ground.Exception: A counter that is adjustable to provide a kitchen work surface at variable heights, 29 in. minimum and 36 in. maximum, shall be permitted.

Vanity TopsIn general, the allowable clearances for accessibility are taken from Figures 306.3 and 306.2. For wheelchair accessibility at a vanity top, see Figure 606.3.

Lavatories and sinks shall be installed with the front of the rim or counter surface (whichever is higher) 34. in. maximum above the finish floor or ground. If you are dealing with a top-mount sink,

Figure 306.3 Figure 606.3Figure 306.2

Figure 308.2.2 Figure 308.3.2


the counter surface will actually need to be below the 34-in. dimension to compensate for the thickness of the bowl rim.

A knee clearance of 24 in. above the finish floor or ground shall be permitted at lavatories and sinks used primarily by children 6 through 12 years where the rim or counter surface is 31 in. maximum above the finish floor or ground.

A lavatory in a toilet room or bathing facility for a single occupant accessed only through a private office and not for common use or public use shall not be required to provide knee and toe clearance complying with Section 306.

The dip of the overflow shall not be considered in determining knee and toe clearances.

There are some additional design considerations that may come into play in ADA vanity design. The ability to be able to reach shelving, faucet controls, soap dispensers and other items in a bathroom setting are considered in Section 308 of the Standards. Some examples are shown in Figure 308.2.2 and Figure 308.3.2.

SummaryComplying with ADA regulations may seem daunting or even annoying at first, but once you have educated yourself on the specific requirements for each application it can become part of standard procedure. Perhaps most important, these standards are now the law of the land and, especially after March 15, 2012, when the 2010 version of the ADA Standards becomes fully effective, it will directly affect new construction and remodeling projects of virtually all public installations, as well as many private residences. It pays to know the law and how it affects you.

ReferencesWhen you are involved in projects that require compliance with ADA, it is important for you to understand the details that will assure successful completion of your scope of work. You should have a copy of both the ADA Accessibility Guidelines and the 2010 ADA Standards for Accessible Design. By becoming familiar with the requirements of these Guidelines and Standards, you can execute the work in a manner that will maintain compliance with ADA. Here are some references to help:

ADA Accessibility Guidelines: http://www.access-board.gov/ada-aba/final.cfm

2010 ADA Standards for Accessible Design: http://www.ada.gov/2010ADAstandards_index.htm

This publication may be viewed or downloaded from the ADA website (www.ADA.gov). Additional copies may be obtained by calling the ADA Information Line: (800) 514-0301 (voice) or (800) 514-0383 (TTY)

ADA Standards Homepage: http://www.access-board.gov/ada/ Access Board technical Assistance on ADA Guidelines: (800) 872-2253 (Voice) or (800) 992-2822 (TTY)

ADA National Network: 10 regional centers provide ADA technical assistance: http://www.adata.org/ or by phone (800) 949-4232 (Voice & TTY)

About the Author:

Chuck Sawyer is a decorative materials specialist, starting as a fabricator and warranty agent with shops in Cincinnati and Pittsburgh. He has held positions with IP Decorative Products Division, Formica Corp. and Ohio Valley Supply. He is currently working with Basix International and is doing some consulting work in the surfacing industry. He may be reached at [email protected], or (724) 612-9768. Circle RS#23 on page 49 or visit www.isfanow.org/info.

What Is Soapstone?Soapstone, also known as steatite, is a quarried stone composed primarily of talc, silicate, chlorite and magnesium. Most soapstone deposits were formed from 300 to 400 million years ago, and they can be found throughout the world. The name soapstone is derived from the fact that the talc in the stone makes it soft to the touch, similar to that of a dry bar of soap. The talc content in architectural soapstone ranges from 50 to 75 percent, making it soft and smooth. However, the other minerals in the composition lend the stone its strength and durability.

Soapstone is a metamorphic rock that was formed by millions of years of fluctuating heat and pressure combined with the infusion of mineral-rich water and other liquids. It has been quarried and used for thousands of years throughout the world. Major distribution centers in the ancient world were known to have existed in what are now India and Iran. Today, the most productive soapstone quarries are located in the United States, Brazil, Finland and India.

Several natural properties of soapstone make it suitable for use as a countertop surface. Besides being relatively easy to quarry and fabricate, it is resistant to heat and chemical reactions. In fact, soapstone is often used for casting metals, such as lead, pewter and silver. It has also been used traditionally for cooking pots and tobacco pipes. Soapstone is nonporous, which makes it stain-resistant and limits the ability of microbes to penetrate the surface.

Soapstone is a very attractive stone, but it is limited in color. It is light gray in color, but it can have either a green or blue tint. It has considerable veining, which provides for a wide variety of grains or patterns. Soapstone naturally darkens with age and use, even though substances cannot penetrate beyond the surface. This natural darkening occurs at different rates across a slab, so for aesthetic purposes, mineral oil or wax is applied to make the darkening process spread evenly throughout the surface.


a look at soapstone for surfacing

One countertop material often overlooked when designing or remodeling a kitchen or bathroom is soapstone. While soapstone is not for everyone or for every design, this natural stone possesses several advantages that make it a viable competitor of more traditional countertop materials, such as granite, laminates and solid surface. Soapstone is chemically inert, resistant to heat and durable. These qualities, combined with its beauty and ease of care, have made it the countertop material of choice for many gourmet chefs and some of the top kitchen designers in the world.

PHOTO COURTESY OF THE ARTISAN GROUP


Although soapstone is not as strong as some other countertop surfaces, it can easily last a lifetime with the proper care. The edges may soften, and scratches or nicks may develop with use, but most of these can be removed with only a light sanding.

Soapstone ApplicationsSoapstone has a wide range of practical applications in the modern home. It is primarily found in the kitchen, which coincides with its historical uses as cookware and stone cooking slabs. The ability of soapstone to resist heat has continued to make the material popular in both gourmet and working kitchens as a countertop surface. Fabricators like working with soapstone because of the ease in which it can be cut, while consumers enjoy soapstone for its aesthetic value and durability. Soapstone countertops not only resist heat damage, but their appearance and integrity is upheld through their resistance to both acidic and alkaline chemical etching. It naturally has a matte or honed finish so end users do not have to worry about fingerprints or drip marks showing. And, because soapstone is nonporous, it is weatherproof, which makes it popular as a countertop surface for outdoor kitchens as well.

Soapstone is not only used in kitchens as a countertop surface, but it is also used as a material for upscale kitchen sinks. This use extends to the bathroom, where soapstone can be used for vanities and as tub surrounds. Soapstone may also be set vertically or tiled onto shower walls. Some architects have also found that soapstone tiles work well for bathroom flooring because of their water resistance and high traction. Because it has a low heat conductivity, soapstone is not as cold in the winter as many other types of tile flooring.

Other popular uses of soapstone in the home include fireplace and wood-burning stove surrounds. When used as a firebrick, it can absorb great amounts of heat, which it will softly radiate for several hours.

One final use of soapstone in homes is as any sort of decorative basin. Soapstone is commonly used for indoor or outdoor planters, birdbaths and garden fountains.

Besides its use in homes, soapstone also has several commercial

This installation of soapstone was featured in the DIY Network television show “House Crashers.”

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International Surface Fabricators Association • Vol. 4, Issue 1, 2011 • 26

Concrete Manufacturers...Learn Something New. Stone Fabricators... Create More Profit. Woodworkers... Make More Money. Solid Surface Fabricators... Give Your Company The Leading Edge.

Find Out More & Watch Our YouTube Video! Visit www.ISFAnow.org/tft

or call us at (877) 464-7732

Whether it’s adopting a new material to offer more to your customers, or refreshing your staff on some of the best techniques and practices in the Solid Surface segment of the industry, there’s a reason for everyone to experience Total Fabrication Training of Solid Surface Material.


applications. Soapstone has been used for decades in laboratory countertops and tabletops because of its chemical etching resistance. Its high durability makes it useful wherever a hard surface is required.

Soapstone FabricationSoapstone is a less complex material to work with for fabricators. Because the rock is softer than other natural stone surfacing materials, fabrication is faster, takes less labor and does not require the same high-powered cutting tools used for harder materials such as granite or quartz. Fabricators will find that woodworking tools are sufficient to handle working with this material.

Soapstone fabrication involves no unique safety issues, although general fabrication safety certainly applies when working with the material. As long as general safety protocols are followed, the leading danger in soapstone fabrication involves maintaining the integrity of the slab. Because soapstone is so easy to cut and polish, it is also easy to do so too quickly. Many fabricators moving too fast have taken off much more material than originally intended.

Pricing and Availability of SoapstoneSoapstone is generally quarried in slabs or blocks measuring 30 by 72 in., so if a job calls for a length greater than 72 in., more than one slab is required. However, when installed properly, the seams between two slabs can be very inconspicuous. The only problem may be matching up the grain because the veining can vary even between slabs cut from the same block.

The standard thickness for soapstone countertops is 3 cm (about 1-1/4 in.) Because soapstone is very dense, cutting it any thicker makes for a heavy slab that is difficult to work with and install.

The pricing of soapstone varies by quality, locale, how it is finished and how it is marketed. It is generally comparable to other natural stone surfacing. A standard 3-cm slab may be retailed from $40 to more than $100 per sq. ft.

Soapstone CareCaring for soapstone requires less effort than many other countertop surfaces, natural or synthetic. At a minimum, all that is required is standard cleaning with any common household cleaners. Soapstone does not have to be sealed or conditioned, and because it is chemically inert, acidic or alkaline cleaners can be used. However, for best results, it is recommended to use mild cleansers that are not too abrasive.

Some companies selling soapstone recommend the application of stone sealer to protect the countertop surface, but many believe that it is not necessary. However, it is a good idea to apply a light coat of mineral oil or specialty soapstone enhancing product shortly after installation. Soapstone darkens as it ages, and the wax/oil keeps the natural darkening evenly spread throughout the surface. It will give the soapstone a darker charcoal appearance, and it will also bring out the detail in the veining.

Oiling/waxing is generally recommended on a weekly basis for the first three months, but then it can be reduced to once per month. After one to two years, most people find that they no longer have to oil/wax soapstone at all. However, it does help to remove light scratches. Deeper scratches can be removed by professionals through sanding lightly with an 80-grit sanding sponge.

Soapstone is a beautiful natural stone that can enhance any kitchen or bathroom.

It can be used equally well with ultra-modern or rustic décor. It has a warm finish, and the properties of the stone make it ideal for working kitchens and bathrooms. With its pleasing matte finish, stain resistance and natural sanitary qualities, those choosing this material for a project can be assured the material will age with warmth and character.

The editor would like to thank The Artisan Group for its assistance in writing this article. For more information go to www.artisan-counters.com or call (512) 263-7625.



Profile: J&M LifestylesIf there is such a thing as a “typical” concrete countertop company, J&M Lifestyles isn’t it. The company is a real innovator when it comes to surfacing projects using the concrete medium and it really grew out of the artistic nature of the proprietors.

J&M was founded in 2005 based on a formula that combines savvy marketing, artistic vision and engineering skill. That combination has allowed the development of a business that elevates concrete surfacing to a level of intricacy and uniqueness that’s conducive to success. The marketing is the key role for owner Michelle Radley, and the company relies on the artistic vision and engineering know-how of Jeff Kudrick, who has been working with the concrete medium since his early years.

Kudrick first started working with concrete in a more common fashion in high school, and developed an affinity for the product that lead to where the company is today. “At first I did sidewalks and things like that,” he explained. “But I was always into art and started getting interested in concrete sculpture and rock work. People would see or hear about projects I had done and it all sort of snowballed from there.”

Current BusinessNow employing 10 people, J&M is showing growth and finding market opportunities in spite of the less-than-stellar economy. This is largely because of its knack for product development and making strong industry and trade relationships.

The company, based in Randolph, N.J., offers not only a variety of standard products, but heavily focuses on custom design and fabrication, and also provides consulting services. “Our services lend themselves to many different types of commissions,” stated Radley. “We mainly work with architects, builders, designers and homeowners, but our studio provides a tool for people who don’t want to compromise on what they want. We work fluently in many mediums and have an engineering capability that allows our clients

This sleek kitchen is just one of limitless concrete composite designs capable from J&M Lifestyles.

ISFA Q42011.indd 28 1/23/12 9:15 AM


to use their imagination in the creative process of designing their spaces.”

In addition to concrete, which is the company’s main focus, J&M utilizes a number of different materials such as metal, glass, wood, lighting and water-related paraphernalia. This allows the company to offer a wide range of products for both the interior and exterior, but also leads to many unique projects.

“We don’t limit people when they come into our studio,” explained Kudrick. “They can choose whatever look they want and we will find a way to achieve it. To be truly unique it is imperative you create something new. We have many processes, and we create new processes to accommodate new situations.”

Whether it’s the company’s rockwork, furniture, countertops or other surfaces, most of it is preceded by detailed descriptions and hand-drawn conceptual images to engage the client in the creative process. “The end product is all about the client,” said Radley. “We can incorporate things related to their hobbies, places they love, things they collect, or their favorite color, animal, era in time, etc. The process begins with what the client desires and how they view the world, and we engineer them into a reality that becomes an expression of them.”

Primarily starting from a base of composite cements produced by SureCrete Design Products, J&M virtually works magic adjusting the mix to meet the needs of the project. The company typically secures about half a truckload of palleted material a month, with overall material costs averaging $25,000 monthly, which also includes peripheral consumables.

About half of the company’s work comes from the commercial sector, which is a quickly growing area for J&M. And about 40 percent of its work is kitchen tops or surfaces, with 40 percent being related to the bathroom and the remaining 20 percent being furniture sales, largely to architects and designers.

J&M uses common fabrication tools, such as saws, sanders, spray equipment, drill presses and vacuum forming equipment. Additionally, it works with different vendors for other required functions, such as welding, metal fabrication, machining, glass fabrication, thermoforming, graphics, CNC operations, waterjet cutting and plastic fabrication. It all depends on what is called for by the particular project.

In spite of the highly custom nature of the work, J&M has typical time frames for countertops and surfaces of four weeks, bath projects in three weeks and commercial projects completed in two

to three weeks. Of course very large or complex jobs may fall outside the average time frame.

The company’s market is not limited by geography, having provided products and services across the United States and in various parts of the world. Rather it is defined by the want of the customer for unique designs. “We believe quality, beauty and distinction in each piece will make them timeless treasures,” said Radley. “We do not produce commodities; we create extraordinary works of art that express the clients’ characters.”

The company’s distinctive approach is demonstrated not only through its vision, but also through the detailed explanations of the process to contractors and subcontractors. The company has also been known to act as a liaison between different artisans to bring together the design attributes of each and help combine their skills to create individual commissions.

Custom is KingWhile J&M does offer some standardized products, there is no doubt with this company that custom is king. All of J&M’s countertops are custom-made, and the client has a lot of leeway

when it comes to just about every aspect, from color, edge detail and surface texture to really individual things like embedded objects or one-of-a-kind designs. Plus the materials are considered “green” because they use industrial byproducts in their creation. “We are always keeping up to date in the latest styles and techniques,” said Radley. “So we can achieve just about any look you can imagine. We also use locally available waste streams for material aggregates that add to the sustainability and present a product that can’t be duplicated, and that can provide LEED points.”

While starting exclusively with a base mix provided by SureCrete and utilizing glass fiber reinforcement, that’s only the beginning of the composite cement formation process. For the places J&M goes, the standard material often has to be manipulated for the application. Subsequently, the company reports back to the manufacturer to modify the base product for future development. “We like being able to start with a standard and we can build a lot of different things out of the same package,” said Kudrick. “We don’t have to spend our time

Because every countertop created by the company is completely custom, amazing detail matched to the end-user’s personality and likes is par for the course.

J&M’s projects go far beyond just countertops and into custom furniture, tubs, vanities, shower surrounds and a host of other possibilities.


measuring out different components to get our base mixes. Instead we focus on adapting the base mixes to meet the needs of a specific project. This allows for systems that cover every aspect of fabrication so any architect or designer can design for anywhere in the world and base it on specific engineering characteristics of that mix and expectations of the whole, independent of the visual aesthetic and superficial finish of each fabricator.”

The end result is not only a functional work of art, but a surface that is stain- and acid-resistant, and that is rated for temperatures up to 500 F. And the design potential is only limited by the amount of time and effort the company puts into making it happen. One result of such experimentation is a proprietary product called Woodform, which is a lightweight concrete product designed to look and feel nearly indistinguishable from actual wood. However, with the properties of concrete, it has the versatility to be used in applications where wood is the wanted look, but where the attributes of wood are a poor fit, such as outdoor kitchens.

However, the possibilities with J&M don’t end with the countertop. Just as many sizes, shapes, colors and textures of bathroom vanities, sinks and tubs are also on its list of custom can-dos. And when it comes to the bathroom, the company has been commissioned to integrate concrete into all aspects, including concrete tile,

shower pans and shower surrounds.

But why stop with the kitchen and bath? J&M also can create custom fireplace surrounds, and even furniture for the home or office (or just about any other environment) that allows the imagination to roam.

The company also has plenty of experience with exterior projects and even architectural details. “We design and fabricate as well as offer consultation for exterior (and interior) rock work environments,” explained Radley. “They range from rock and waterfall environments to full themed immersion environments. Our work has been showcased in aquariums and even zoo exhibits. We have nearly 20 year’s experience working with water. Whether it’s ponds, rockscape waterfalls or formal fountains, we can create an extensive variety of water features. We also design, fabricate and install complete aquarium systems.”

The company even offers integrated lighting in its projects. While many may think of landscape or walkway lighting, that is only the beginning. J&M can install fiber optics and LED lighting in any of its products and designs, from countertops to furniture.

“We offer up our first love — the challenge of the truly custom and the knowledge to fulfill any request,” said Radley. “We create what no one has. Our projects are out-of-the-ordinary, one-off designs that are ornate and multifaceted. The things we make are done to look at and cherish, they are not just utilitarian. Concrete has been around for 9,000 years and it’s just now leaving the utilitarian realm.”

It’s All About PeopleWhile J&M has a well developed website, Radley explained that it is not something that most people stumble upon. She said it’s a place they send potential clients to access the company’s portfolio, but the real business comes from who you know.

“We put a lot of effort into creating relationships, particularly in the commercial market,” explained Radley. “Without them you are just another number. We search out like minds and create real relationships that go both ways.”

“The commercial markets are huge nowadays and are now even global,” added Kudrick. “With the sheer volumes that are done, working in collaboration is even more important especially with concrete, a product that remains relatively unknown. Plus, the hospitality industry is still looking for impact and something different to grasp the public’s attention. We start from the beginning and design the process, so they can really engineer things how they want them. And once we do a mold, we are able to cast that item less expensively over and over again, which is also a great fit for commercial work.”

As for the future, J&M is working to create an infrastructure to accommodate the growing commercial commissions and long-term accounts, as well as the partnerships that are fueling a large growth potential. It’s difficult not to believe that it will attain its goal of becoming a leading manufacturing facility for cementitious composites in functional and decorative applications.

For more information, find J&M Lifestyles on the Web at www.jmlifestyles.com, or contact the company via e-mail at [email protected], or by phone at (973) 668-5057.

Custom molding and manipulation of the base concrete mixes allow for real innovation, such as this beautiful fireplace surround (left) and even the development of a proprietary product called Woodform (above), which is nearly indistinguishable from actual wood, but has the properties of concrete.

By Fred Hueston

If you are ignoring your legal requirement to have a Safety/HAZCOM program, be sure you know the costs before you make such a potentially costly decision.

It’s a typical business day. You arrive at your shop ready for a busy day. You have several kitchens that have to get out today. You have a brief meeting with your shop foreman when someone walks into your showroom, flashes a badge and says he is an OSHA inspector and he is here to inspect your shop. He then proceeds to ask you the following questions:

nMay I see your written Safety Program?

nMay I take a look at your HAZCOM program?

nCan you show me where you keep your MSDS?

nAre your employees who operate the forklift trained and certified?

nDo you have an emergency exit plan?

nWhere is your required Right to Know poster?

nIs your OSHA 300a Form posted?

If you start to panic while he is still asking you questions, it’s a sure bet you are not as prepared as you should be. You should know that OSHA is cracking down on stone and solid surface fabricators and the fines for not complying can be very steep … enormous even.

Recently a shop was fined more than $50,000 for failure to comply with some of the requirements of OSHA. Many shop owners don’t realize that these requirements are not voluntary; they are required by law. In fact, here is a list directly from OSHA of the top 10 most frequently cited standards in 2011:

nFall protection, construction

nScaffolding, general requirements

nHazard communication standard, general industry

nRespiratory protection, general industry

nControl of hazardous energy (lockout/tagout), general industry

nElectrical, wiring methods, components and equipment, general industry

nPowered industrial trucks, general industry

nLadders, construction

nElectrical systems design, general requirements, general industry

nMachines, general requirements, general industry

Almost all of these apply to most fabrication shops.

If you have a gambler mind-set and think the odds are in your favor that OSHA won’t find you, think about this. Employees and disgruntled former employees are urged by OSHA to turn in non-compliant companies … and they are guaranteed protection from retaliation or discrimination for doing so. If you have a workplace accident that results in a fatality, or three or more employees being hospitalized, you will be on OSHA’s radar.

So what do you need to comply with OSHA’s requirements? There are many rules and regulations, not to mention record keeping, training, etc. The following are just some of the requirements and programs you will need in place to satisfy OSHA requirements:

nYou must have a designated Safety Officer/Administrator.

nMake sure to have a written safety program. Each of your employees should have a copy or have easy access to one.

nYour employees must be trained in Safety and HAZCOM. You are required to hold safety meetings and keep a record and attendance list of these meetings.

nYou are required to have a written HAZCOM program and make sure all your employees are trained in the proper use of chemicals you may use, as well as using the proper Personal Protective Equipment (PPE).

nYou must make sure all your equipment, saws, routers, etc. have the proper electrical hookups, including GFCI for small hand electrical tools.

nIf you cut, grind or polish stone dry, OSHA will be looking for silica exposure. Make sure you have the proper area, exhaust hoods, etc. to contain this dust.

nOSHA requires a Right to Know Poster to be displayed in your shop. Make sure you have this and other required posters.

nHave a written emergency exit plan for fire.

nMake sure you have form 300 posted where all your employees can see it.

nGet all your employees who operate a forklift certified.

nPerform a self-inspection.

Fulfilling your legal obligations may seem like a time-consuming, painstaking task to try and comply with everything that OSHA requires, but you do have options.

If you don’t want to spend the hours doing the research and preparation, there are services that do most of the work for you. With such services, you can have a customized safety manual and HAZCOM within minutes, and the information available can save you hours researching and preparing presentations. These services may also provide checklists to help alleviate the concern that you might have missed something. And, MSDS, required posters, etc. can all be at your fingertips.

Either way, it’s not if OSHA will come knocking, but when. Be prepared and you will avoid fines that could put you out of business. Not only will being compliant help to prevent the potential

fines, but there have been too many cases where employees were hurt or killed, and that is completely unnecessary.

About the AuthorFrederick M. Hueston, Ph.D., has served as a safety officer and consultant for many contractors over the years, and is chief technical director of Stone and Tile Pros, as well as its compliance assistance service at www.safeandcompliant.net. Hueston is a certified OSHA training provider and is founder of Stone Forensics ( www.stoneforensics.com) where he and his colleagues provide specification consultation, failure analysis and expert witness services. Hueston also is the instructor of ISFA’s stone and quartz training classes. Hueston can be reached at

[email protected].

Is Your Shop Safe and Compliant?



By Kirk Heiner Let’s face it — selling in the new economy is tough. All the rules have changed. No longer can you get by doing what you did just a few years ago. Those who won’t adapt and become better at sales will most likely not survive.

Understanding what’s really going on is the key. Everyone knows that the economy has radically shifted. Money’s tight; customers are fewer and farther between. People are getting five or six quotes before choosing who they will work with.

What most people don’t realize is that this new economy has created a New Consumer.Understanding the New Consumer and how they make decisions today will give you a much needed edge, and tool, for winning in the New Economy.

If you’re tired of getting bludgeoned in the price wars of this tough economy, there are three critical things you’ll need to improve your sales. First, you’ll need to understand the new consumers and how they think and decide on whom to use. Second, you need to understand how to clearly differentiate yourself in the crowded marketplace and discover how to stand out in a sea of sameness. Third, you must learn

and live by the new rules for selling in this new economy because all the rules have changed.

The New ConsumerLet’s talk about today’s new consumer. Buyers today are being treated like royalty. They’re greeted at restaurants and made to feel important in a way that used to be reserved only for the affluent. They now expect to be treated better. If you won’t treat them better than you did in the past, they will go somewhere else that will.

All About PRICEThe price thing. There is no doubt that people want a great value, but not at the cost of getting a poor quality product or looking foolish by having made a bad buying decision. If you clearly give them reasons why they should select you over the competition, they’ll listen.

Studies show that 94 percent of all buying decisions are not made solely on the basis of price. People weigh the value of items when choosing materials and contractors. The problem is when shoppers can’t distinguish between one company’s offering and another’s, they will almost always choose low price.

There is one criterion all of us use to make a buying decision — and it’s not price.The one thing we all look at that determines every single buying decision is value.We all do it. We compare value. But when two products or services appear the same, and we can’t see any difference in value, price wins.

When customers meet with you, do they walk away with a clear understanding of why you are a better choice than every other competitor in the marketplace? Or do you look to them to be pretty much like everyone else?

Studies show Americans will gladly pay more if there is a perceived value difference.Think about when you are shopping. You look for the differences between two products to compare the value of each, and then you decide which one is a greater benefit to you, the lower cost or the higher quality.

Take coffee for example. Look at how many brands of coffee exist on the supermarket shelves. All of them appeal to different buyers through great and unique packaging, but even if one product is cheaper than others, people will hesitate to buy it if it leaves a bad taste in their mouths.

Buyers simply want more. They want more for their money — more perks and extras. They also want to know that they are getting a solid value for their hard-earned dollar. It’s your job to make it clear why you’re the best and worthy of their trust and their money. The perception of giving more value goes a long way in winning sales.

So BusyAnother key factor to understanding the customer is that everybody is “crazy-busy.”People are stressed-out, running around and forced to make decisions in an ocean of information. It makes decision making more difficult. Buyers have information overload and are looking for anything to make their lives simpler. They’re shut down by all the choices in everything from automobiles to apples.

We’re bombarded with more than 5,000 messages a day to buy everything under the sun. This clutter confuses the mind and makes it harder to make decisions and feel safe going forward. It’s called “Paralysis by Analysis.”

Remember the last time you looked at a menu and they had 50 items that all sounded good? Try making it simpler for buyers to see what makes you different. Keep your message clear and simple. Don’t overcomplicate the process.

Keep it Simple. Try speaking in sound bites —

NEW Rules of Selling in the NEW Economy


simple memorable phrases they can remember and take away.

Make Sales a PriorityIf you’re not exceptional at sales, dedicate yourself to becoming better or think about hiring someone who is. Sales is a lot like education. There is a saying that states, “If you think education is expensive, try ignorance.” The same holds true for selling. If you think good salespeople are expensive, try bad ones—they cost you a fortune. They lose you sales and burn up your valuable prospects. The bottom line is to up your game, or hire someone who’s great.

Think about bringing on people who are skilled at the art of selling. This is no time for wimps in the sales game.

I’ve owned multiple showrooms that sold countertops and employed sales reps who sold a few thousand dollars a month while others in the exact same location sell $150,000 a month. Your company’s cash flow and profits will be affected by who is selling and how skilled they are.

If you want your sales results to change, there are a few changes you must make.

Winning Sales TipsHere are some great ideas that will help you to crush it even in a bad economy:nTake the time to create a strategy to differentiate wildly from your competitors.nWatch for what buyers are saying bugs them about the industry and the process.nLook for ways you can offer a better warranty, a more holistic service or added benefits. It can be as simple as helping them coordinate the plumbing hookup or backsplash.nLook at how you currently display. Using 4-in. chip samples is not the best way to show countertop products.nConsider creating a better, more customer-centered showroom that delivers more of what buyers really want while eliminating their frustrations with the selection process.nThink about different colors and product lines nobody else in the area offers.nYou can win with price, color, unique products or vastly superior services. Consider which of these you offer.nCustomers’ experiences, how they feel during and after visiting your business, affects sales.nWhile there’s logic in our choice in products and services, buying decisions are always an emotional one. At a higher-priced restaurant, one with a unique atmosphere and where you are treated great, you expect to pay more.

nInvest in sales training for your staff. This is no time to be average at selling.nUnfriendly salespeople can kill your sales. Salespeople must be both friendly and knowledgeable. Make sure they are educated on your products, services and about selling so they can speak about your company as an authority.nCreate clear visual aids that demonstrate differences over the competition. We implemented a superior “Micro Seam Technology” at our company and sales last month surpassed $900,000. Yes, last month.

The NEW RulesFinally, there are new rules for selling in the new economy:nGet over yourself. Talk about them, their needs and solving their problems.nMake it about them. When you talk about your company and service, make sure you relate it to their issues and outcomes that benefit them.nGet to the point. Everyone’s busy, so get to the heart of the matter. Determine what they really need and speak mainly to that issue or concern. Don’t have a canned pitch.nBe real. This is the Age of Authenticity. If you come across phony, you lose.nGet better or go broke. Take your sales game to the next level. If you’re not and your competition is, you’ll get slaughtered. nLearn to differentiate wildly in the areas that matter most to customers.nCrystal clear messaging through all your sales process is important. This means everything: business cards, brochures and your sales conversation. Have a great message and say it well.nThe customer is king. Treat them as important guests and you’ll hit pay dirt.nFirst impressions. Make sure your first image is a good one. What do they see first when they visit your business? What is the very first thing you say?nGet radically good at creating rapport. People buy from whom they like and trust.If you learn these new rules and live by them, they will be vital to your success in sales.

About the AuthorKirk Heiner is an author, speaker and sales coach with more than 25 years in sales and two decades in the kitchen and bath and countertop industries. He coaches companies on how to successfully navigate the rough waters of today’s economy and develop sales teams that win. He can be reached at [email protected] or http://futurethinkshowrooms.weebly.com/. Circle RS#26 on page 49 or visit www.isfanow.org/info.


ALABAMACarroll’s Contemporary Designs Inc.23585 County Rd. 41 Addison, AL 35540256-462-3540

Design Tek16561 Steve Lambert Ln. Silverhill, AL 36576251-947-2923

Oldcastle Surfaces Inc.112 David Green Rd. Birmingham, AL 35244-1648205-988-3246www.oldcastlesurfaces.com

Surface One 2421 Hwy. 11Pelham, AL 35124205-621-1125www.surface1.com

ALASKAAlaskan Counter Fitters607 Old Steese Hwy., Ste. BPMB 354 Fairbanks, AK 99701907-455-0247

Bicknell Inc.PO Box 33517Juneau, AK 99801907-789-5727www.bicknellinc.com

Cook Inlet Housing Authority 3510 Spenard Rd. Anchorage, AK 99503907-793-3047www.cookinlethousing.org

Mountain Tops LTD 6605 Arctic Spur Rd. Anchorage, AK 99518907-272-8107www.mountaintops.net

Panco Inc. PO Box 210 Talkeetna, AK 99676907-733-6600

Troyer’s Custom Cabinetry6719 S. Bogle Bluff Dr. Wasilla, AK 99654907-357-9270

ARIZONAAZ School of Rock9554 E. Lompoc Ave.Mesa, AZ 85240480-309-9422

Classy Kitchen and Bath4320 W Chandler Blvd Ste. 7Chandler, AZ 85226www.classykitchenandbath.com480-731-1236

Kirk’s Cabinets & Countertops (Kirk Construction)4807 Hwy. 95Parker, AZ 85344928-667-7306www.kirk-construstion.com

Kitchen Bath & Beyond Specializing In Solid Surface 1440 CoronaFort Mojave, AZ 86426928-788-1000

CALIFORNIA Block Tops Inc.1560 Harris Ct.Anaheim, CA 92806714-978-5080www.blocktops.com

Buck, Jason (Superior Surface)3609 Crow Ct.Antelope, CA 95843916-344-3022

Design Fabrication Inc.100 Bosstick Blvd.San Marcos, CA 92069760-727-1800www.designfabrication.com

Duracite2100 Huntington Dr. Fairfield, CA 94533707-402-1600www.duracite.com

European Artstone Inc. 7316 Bellaire Ave. North Hollywood, CA 91605818-255-5585www.europeanartstone.com

Finishing Touch Millwork1240 Activity Dr., Ste. CVista, CA 92081858-382-9143

Fischer Tile & Marble1800 23rd St.Sacramento, CA 95816916-452-1426www.fischertile.com

Handyman Connection1740 W. Katella Ave.Orange, CA 92867714-288-0077www.handymanconnection.com

Humboldt Countertops 70 W. 4th St.Eureka, CA 95501707-442-5918www.humtop.com

Integra Cabinets & Millwork249 W. Baywood #BOrange, CA 92865714-283-2890www.integracmw.com

J R Stephens Co.5208 Boyd Rd.Arcata, CA 95521707-825-0100

Lytle Construction Inc. 145 Otto Circle Sacramento, CA 95822916-422-6639www.lytleconstruction.com

Pacific Architectural Millwork1031 Leslie St.LaHabra, CA 90631www.pacmillwork.com562-905-3200

RR Laminates1403 Nichols Dr. Rocklin, CA 95765805-582-7497

Scantibodies9336 Abraham Wy.Santee, CA 92071619-258-9300www.scantibodies.com

Southwest Carpenters Training Fund533 S. Fremont Ave, #401Los Angeles, CA 90071213-739-9335

The Countertop Factory12349 Telegraph Rd.Santa Fe Springs, CA 90670562-944-2450 www.thecountertopfactory.net

West Coast Countertops43085 Business Park Dr. BTemecula, CA 92590800-734-8799

COLORADOArlun Inc.6250 Corporate Dr.Colorado Springs, CO 80919719-599-4175

FLORIDABeverin Solid Surface1108 Palmetto Ave.Lehigh Acres, FL 33972239-368-9444www.beverin.com

Distinctive Surfaces of Florida Inc. 8272 Vico Ct.Sarasota, FL 34240941-377-7747www.distinctivesurfaces offlorida.com

Natural Stone Motif Inc.870 Sunshine Ln.Altamonte Springs, FL 32714407-774-0676www.naturalstonemotif.com

Reall Cabinetry 1985 Cattlemen Rd., Unit DSarasota, FL 34232941-377-2837

Refresh Interiors Inc. 4641 Lown St. N.St. Petersburg, FL 33714727-527-0206

Sterling Mfg.8293 Consumer Ct.Sarasota, FL 34240941-955-8787www.sterling-mfg.com

Surface Crafters 711 Commercial Dr.Holly Hill, FL 32117386-253-0826www.surface-crafters.com

T H Winston Co.1451 Global Ct.Sarasota, FL 34240941-351-7331

GEORGIA Atlanta Kitchen Inc.196 Rio CircleDecatur, GA 30030404-378-3220www.atlanta-kitchen.com

Atlanta Market Granite PO Box 3583Peach Tree City, GA 30269 678-988-7880

Countersync 1296 Jones St.Augusta, GA 30901706-828-7544www.countersync.net

Fabricator DirectoryCompanies in blue are Certified ISFA Professionals


Craftmark Solid Surfaces Inc.2772 Simpson CircleNorcross, GA 30071770-242-8469www.craftmarkcountertops.com

Oldcastle Surfaces Inc.1400 W. Marietta St.Atlanta, GA 30318404-355-3108www.oldcastlesurfaces.com

Top South 830 Pickens Industrial Dr.Marietta, GA 30062770-422-4009www.topsouth.com

HAWAII BKA Builders Inc. dba Paradise Hawaii CountertopsPO Box 241019Honolulu, HI 96824808-848-2600www.bkabuilders.com

Gary’s Woodworking60 Kaunaloa St.Hilo, HI 96720808-936-4259

Handy Man ServicesPO Box 89404Honolulu, HI 96830808-741-2349

Hawaii Kitchen & Bath Inc.PO Box 1857Kailua, HI 96734808-261-0357www.hawaiikitchenandbath.com

Honolulu Tile & Marble Inc.1602-B Auiki St.Honolulu, HI 96819808-845-3775

Jaco Builders Inc.99-129B Waiua Wy. Aiea, HI 96701808-486-6008

Pohaku Fabrication1757 Haleukana St.Lihue, HI 96766808-246-9480

Solid Surface Technologies360 Mokauea St.Honolulu, HI 96819808-845-8677www.ssthawaii.net

Superior Solid Surface1620 Hau St.Honolulu, HI 96817808-842-5556www.hidanoconstruction.com

IDAHOBledsoe Cabinets2990 Wise Wy.Boise, ID 83716208-433-0033www.thebledsoegroup.net

Candela Construction4126 Couples Dr.Coeur d’ Alene, ID 83815208-661-1398

ILLINOIS Counter Creations LLCPO Box 314Marengo, IL 60152815-568-1073www.countercreations.net

Counter Fitters888 E. Belvidere Rd. #315Grayslake, IL 60030847-548-7100

Custom Marble Inc.PO Box 306Millstadt, IL 62260618-476-1345www.custommarble.net

F-W-S Solid Surface Specialist Inc.610 N. Illinois Ave.Carbondale, IL 62901618-457-2326www.f-w-s.net

New Age Surfaces1237 Naperville Dr.Romeoville, IL 60446630, 226-0011

Pierce Laminated Products Inc.2430 N. Ct. St.Rockford, IL 61103815-968-9651www.piercelaminated.com

Precision Stone Design981 Lunt Ave.Schaumburg, IL 60193www.precisionstonedesigns.com847-301-7171

Solid Surface Creations Inc.403 S. SycamoreVilla Grove, IL 61956217-832-8207www.ssctops.com

Stevens Industries Inc.704 W. Main St.Teutopolis, IL 62427217-540-3100www.stevensinc.com

The Cabinet Shoppe19420 Frank Ct.Woodstock, IL 60098815-482-0160

INDIANAA. I. A. Countertops LLC 501 W. Railroad Ave.Syracuse, IN 46567574-457-2018www.aiacountertops.com

Bollock Industries Inc.900 Farabee Ct.Lafayette, IN 47905765-448-6000www.bollockstoptops.com

Hard Surface Fabrications, Inc. /Kormax810 S. Beiger St.Mishawaka, IN 46544574-259-4843www.hardsurfacekormax.com

Laminated Tops of Central Indiana Inc.711 E. Dillman Rd. Bloomington, IN 47401812-824-6299www.rakesolutions.com

M & W Countertops Inc.11934 Witmer Rd.Grabill, IN 46741260-627-3636www.mwcountertops.com

Michiana Laminated Products Inc. 7130 N. 050 EastHowe, IN 46746260-562-2871www.michianalaminated.com

Quality Surfaces Inc.2087 Franklin Rd. Spencer, IN 47460812-876-5838www.qualitysurfaces.com

IOWACustom Countertops & More1801 E. Oak St.Algona, IA 50511515-295-4835

Solid Fabrications Inc. 2515 Murray St.Sioux City, IA 51111712-255-5319www.solidfab.com

KANSASKitchens Inc. 2301 W. FrontviewDodge City, KS 67801620-225-0208

Mid-America Marble1105 N. IndustrialMarion, KS 66861www.midamericamarble products.com/951-252-5533

Parman Brothers LTD PO Box 7Johnson, KS 67855620-492-6882 www.parmanbrothersltd.com

Top Master Inc.2844 Roe Ln.Kansas City, KS 66103913-492-3030www.top-master.com

KENTUCKY Cardinal Kitchens Inc.230 Hiawatha Ave.Louisville, KY 40209502-363-3871www.cardkitchen.com

Surfaces Unlimited Inc.1272 Hwy. 490East Bernstadt, KY 40729606-843-6891www.surfaces-unlimited.com

LOUISIANA Dan Solid Surfaces2020 Dallas Dr.Baton Rouge, LA 70806225-216-3900www.dansolidsurface.com

Top Distributors LLC412 Post Oak Rd. Sulphur, LA 70663 337-625-5751

MAINE Shad’s Custom Countertops Inc.11 Collins Pond Rd.Windham, ME 04062207-893-3445www.getshad.com

MARYLANDSolidTops LLC505 South St.Easton, MD 21601410-819-0770www.solidtops.com


MASSACHUSETTS Black Beauty Granite & Marble Inc. 74 Devon Rd.Norwood, MA 02062781-762-5885

Gulfstream Aerospace Services Corp.33 Elise St. Westfield, MA 01085

Jack’s CustomWoodworking/JCW Countertop 3 Aberjona Dr.Woburn, MA 01801781-935-1907www.jcwcountertops.com

PADCO Countertop Co.5 Springdale Ave.Canton, MA 02021781-828-1177www.padcocountertop.com

Sterling Surfaces76 Leominster Rd.Sterling, MA 01564978-422-3321www.sterlingsurfaces.com

Sterling-Miller Designs Inc.1079 N. Montello St.Brockton, MA 02301508-894-6999www.sterlingmillerdesigns.com

TWD Surfaces75 Hale St.Bridgewater, MA 02324508-279-2650www.twdsurfaces.com

MICHIGANBlasius Inc.7343 Buell Rd.Vassar, MI 48768989-871-5000www.blasiusinc.com

Dani Designs1531 W. Hamlin Rd.Rochester Hills, MI 48309248-852-9248www.daniclamp.com

JC Tops Inc.3156 Parker Dr.Royal Oak, MI 48073248-733-8677www.jctopsinc.com

Marbelite Corp.22500 Heslip Dr.Novi, MI 48375248-348-1900www.marbelitecorp.com

Paxton CountertopsPO Box 174Grand Ledge, MI 48837517-719-0146

Solid Surfaces Unlimited Inc.6689 Sterling Dr. SouthSterling Heights, MI 48312586-274-9668

MINNESOTA Innovative Surfaces Inc.515 Spiral Blvd.Hastings, MN 55033651-437-1004

The Pinske Edge119 Main St.Plato, MN 55370320-238-2196www.pinske-edge.com

The Top Shop of Rochester Inc.235 Woodlake Dr. S.E.Rochester, MN 55904507-282-9129www.topshoprochester.com

MISSISSIPPI Countertop Creations of the Gulf Coast1302 Live OakPascagoula, MS 39567228-938-6484

MISSOURI Genistone137 E. State Hwy. CCNixa, MO 65714417-725-0909www.genistone.com

MONTANA ACT-Advanced Counter Technology Inc. 427 Saint Johns Ave.Billings, MT 59101406-248-7112www.advancedcountertech.com

Bevco1627 Dickie Rd.Billings, MT 59101406-248-2670

Jim Kohles2139 Green Terrace Dr.Billings, MT 59102406-671-4664

The Flooring Place 1891 Boothill Ct.Bozeman, MT 59715406-587-2320

VanSetten Walker Construction Co. 821 1st Ave. N.W.Great Falls, MT 59404406-570-5283

WoodCo LLC PO Box 30254Billings, MT 59107406-259-5177www.woodcollc.com

NEBRASKA Best Quality Countertops4340 S. 90th St.Omaha, NE 68127402-670-6338www.bestqualitycountertops.com

Builders Warehouse4600 N. Second Ave.Kearne.y, NE 68845308-627-6702

Lincoln Laminating Inc. 5010 Rentworth Dr.Lincoln, NE 68516 402-434-6009

Martin’s Counter Tops Inc.9101 Military Rd.Omaha, NE 68134402-572-4044www.martinscountertops.com

Premier Countertops8720 L St.Omaha, NE 68127402-991-7258www.premiercountertops.com

NEVADAB&H Interiors4385 Wagon TrailLas Vegas, NV 89118702-400-6547

Carpenters Int’l Training Fund 6801 Placid St.Las Vegas, NV 89119702-938-1111

Creative Surface Solutions2855 Coleman St.N. Las Vegas, NV 89032702-365-6444www.creativesurface.com

K-C Maintenance4710 W. Post Rd, #145Las Vegas, NV 89118702-228-5552

NEW HAMPSHIRE Maui Solid Surface182 E. Dunstable Rd.Nashua, NH 03062603-718-0014

NEW JERSEY Innovative Concrete Solutions 28 Olympia Ln.Sicklerville, NJ 08081215-983 9792

J. Dougherty & Son/ JDS Supply337 N. Main St.Glassboro, NJ 08028856-881-5444www.JDSsupply.com

J&M Lifestyles215 Rte. 10 Building 3Randolph, NJ 07869973-668-5057www.jmlifestyles.com

Marvic Corp.2450 Lorio St.Union, NJ 07083908-686-4340www.countertopsofnj.com

Masco BCG (formerly TFI Benchmark)440 Oberlin Ave. S.Lakewood, NJ 08701732-363-4818www.benchmarkss.com

Spaulding Fabricators Inc.1136 Industrial Pkwy.Brick, NJ 08724732-840-4433www.spauldingfabricators.com

Statewide Restoration2151 Brookfield St.Vineland, NJ 08361856-692-0400

NEW MEXICOAmerican Countertops8013 Edith N.E.Albuquerque, NM 87113505-897-3141

Elvis Custom Building812 S. 4thArtesia, NM 88210575-308-7850

OGB Architectural Millwork3711 Paseo del NorteAlbuquerque, NM 87113505-998-0000www.ogb-am.com

Rojo Enterprises LLCPO Box 429Roswell, NM 88202505-626-3553

Fabricator Directory (continued)

Companies in blue are Certified ISFA Professionals

New YorkCabinet & Countertop Designs188-10 McLaughlin Ave.Hollis, NY 11423718-217-4292www.corianworld.com

Dimensional Stone & Tile Designs, Inc146 E. Third St.Mount Vernon, NY 10550www.dimensionalstone.net914-664-1200

evans & Paul LLC140 DuPont St.Plainview, NY 11803516-576-0800www.evansandpaul.com

Marker Systems Inc.940 River Rd.North Tonawanda, NY 14120716-695-1102

Modern Home DistributingPO Box 395Nunda, NY 14517585-468-2523

Penn Fabricators Inc.100 Bellport Ave.Yaphank, NY 11980631-205-0282www.penn4corian.com

Unico Special Products Inc.25 Renwick St.Newburgh, NY 12550845-562-9255www.unicospecialproducts.com

wilbedone Inc.1133 NYS Rte. 222Cortland, NY 13045800-734-8813www.wilbedone.com

NorTH CaroLINa Carolina Custom Surfaces100 Landmark Dr.Greensboro, NC 27409336-299-3030www.carolinacustomsurfaces.com

Johnson Granite Inc.PO Box 511589 Hiatt Rd.Mount Airy, NC 27030336-719-2729

Marble Unlimited & Cabinets Inc.2210 E. Pettigrew St.Durham, NC 27519919-596-2325

Meld USa Inc.3001-103 Spring Forest Rd.Raleigh, NC 27616919-790-1749www.meldusa.com

MIaPO Box 511589 Hiatt Rd.Mount Airy, NC 27030336-719-2729

oldcastle Surfaces Inc.2080 E. Fifth St.Winston-Salem, NC 27101336-773-0714www.oldcastlesurfaces.com

windbound Co.PO Box 817Glen Alpine, NC 28628828-438-0892www.windboundsurfaces.com

oHIoBertke Countertops9355 Amsterdam Rd.Anna, OH 45302937-538-7024

Cabinets 2 Countertops7142 Frank Ave. N.W.N. Canton, OH 44720330-244-0221www.cabinets2countertops.com

Calderwood Co.66 Holcomb Ave.Mogadore, OH 44260330-962-7237

Countertop Shop LTD10406 Geiser Rd.Holland, OH 43528419-868-9101www.countertopshop.net

Cutting edge Countertops Inc.1300 Flagship Dr.Perrysburg, OH 43551419-873-9500www.cectops.com

Helmart Co., Inc.4960 Hillside Ave.Cincinnati, OH 45233www.helmart.net513-941-3095

Heritage Marble Inc.7086 Huntley Rd.Columbus, OH 43229614-436-7465

Innovative Builders6909 Engle Rd. Ste. 19Middleburg Hts, OH 44130800-936-4799korkan Granite4561 Crystal Pwy.Kent, OH 44240330-677-1883www.korkangranite.comL. e. Smith Co.1030 E. Wilson St.Bryan, OH 43506888-537-6484www.lesmith.comLaminate Shop, Inc.PO Box 1218Marietta, OH 45750740-749-3536Mark Dietz 7513 Bartholomew Dr.Middleburg Heights, OH 44130440-476-9905Solid Surfaces Plus4640 Manufacturing Rd.Cleveland, OH 44135216-267-7040www.solidsurfacesplus.com


Circle RS#31 on page 49 or visit www.isfanow.org/info.Circle RS#33 on page 49 or visit www.isfanow.org/info.

ISFA Q42011.indd 37 1/23/12 9:20 AM


OHIO, continuedTop Shelf Laminated Products400 Dietz Rd.Warren, OH 44483330-393-1289 Tower IndustriesPO Box 647Massillon, OH 44648330-837-2216www.towersurfaces.com

OKLAHOMA Hoffman Fixtures Co.6031 S. 129th St., Ste. BTulsa, OK 74134918-252-0451www.hfccountertops.com

OREGON Countertops by Topsecret6076 Washburn Wy.Klamath Falls, OR 97603541-850-8677

Douglas High School1381 Douglas Blvd.Winston, OR 97496541-643-9344

Grifform Innovations Inc.PO Box 258Glide, OR 97443541-496-0313www.grifform.com

South Umpqua School District501 N.W. Chadwick Ln.Myrtle Creek, OR 97457541-580-3750

PENNSYLVANIA A.S.S.T.805 West Elm Ave.Hanover, PA 17331717-630-1251www.asst.com

Advanced Surfaces Inc.130 Plastics Rd.Corry, PA 16407814-663-0369

Blume’s Solid Surface Products904 Freeport Rd.Freeport, PA 16229724-294-3190www.blumes.net

J.A. Kohlhepp Sons Inc.PO Box 423640 DuBois St. Dubois, PA 15801814-371-5060

John Kramer’s Fabrications Inc.PO Box 41Bernville, PA 19506610-488-6213www.kramershowerbases.com

Pence Countertops Inc.124 Ellis Woods Rd.Pottstown, PA 19465610-326-6609www.pencecountertops.com

Chuck Sawyer4802 Au Sable Dr.Gibsonia, PA 15044412-213-0370

RHODE ISLAND New England Counter TopPO Box FPawtucket, RI 2861508-761-7588

SOUTH CAROLINACreative Counter Tops1056 Hunley Sullivan Rd.Awendaw, SC 29429843-881-8315

Oldcastle Surfaces Inc.1900 Suber Mill Rd.Greer, SC 29650864-879-9378www.oldcastlesurfaces.com

SOUTH DAKOTA Dakotaland Woodwork & Cabinets LLC 41181 179th St.Raymond, SD 57258605-532-4150

DFC-Dakota Fixture & Cabinet Co.45753 237th St.Madison, SD 57042605-256-3707www.soliddfc.com

Formatop Co.101 S. FranklinSioux Falls, SD 57103605-332-3151www.formatopcompany.com

TENNESSEE Alexander Brothers Tile & Marble Inc.1446 S Cooper St., Ste. 101Memphis, TN 38114901-278-9626www.alexandermarbleandgranite.com

Creative Countertop Solutions Inc.300 Peabody St.Nashville, TN 37210615-915-0718www.creativecountersolutions.com

TEXASClassic Counter Tops2325 Executive Dr.Garland, TX 75041972-840-1234www.classiccountertopsinc.com

Countertop Solutions LLCPO Box 820847Houston, TX 77077713-204-0080www.ineedcountertops.com

R.L. Stephens Inc.8916 Pepper Rock Dr.Austin, TX 78717512-801-7105

Southwestern Counter Tops & Millwork4100 Frankfort Ave.El Paso, TX [email protected]

University of North Texas1155 Union Circle Denton, TX 76203940-891-6853

Walter Crum ConstructionPO Box 12359Lubbock, TX 79452806-748-1899

W R Watson Inc. 12902 Mula Ln.Stafford, TX 77477281-495-2800

UTAHBedrock Quartz5996 Dannon WayWest Jordan, UT 84081801-282-3322www.bedrockquartz.com

Quality Craft Wood WorksHC 60 Box 703Rocky Ridge, UT 84645435-623-1707

SLC Corp248 E 600 SSalt Lake City, UT 84111

Tuscan Stoneworx (Envision Concrete Countertops)165 N. 1330 W. Ste. C-4Orem, UT 84057801-734-6904www.envisionconcrete countertops.com

Ty’s CabinetsPO Box 295Cleveland, UT 84518435-749-2467

VERMONTNBC Solid Surfaces Inc.PO Box 69Springfield, VT 05156802-885-8677www.nbcsolidsurfaces.com

VIRGINIA Boeing Service Co.14675 Lee Rd.Chantilly, VA 20151703-808-2717

Five Star Fab & FixturePO Box 1726Salem, VA 24153540-444-0456www.fivestarfab.com

Metro Stone Works LLC9115 Digital Dr. Unit 12Manassas Park, VA 20111703-396-866www.metrostoneworks.com

Surface Link Corp.4200 Lafayette Center Dr., Ste. AChantilly, VA 20151www.surfacelinkcorp.com301-482-1717

The Wood Palace4825 W. Norfolk Rd.Portsmouth, VA 23703757-647-8130

TRINDCO1004 Obici Industrial Blvd.Suffolk, VA 23434757-539-0262www.trindco.com

WASHINGTONAbsolute ConcreteWorks5795 N.E. Minder Rd.Poulsbo, WA 98370360-297-5055

Borey & Sons Construction Inc.445 Hanson LoopBurbank, WA 99323509-430-0634

Fine Line Pacific Inc.22445 76th Ave. S.Kent, WA 98032425-251-6177www.finelinepacific.com

Floor Covering Express3143 Bridgeport Way W.University Place, WA 98466253-566-6880

King County Library System960 Newport Way N.W.Issaqua, WA 98027425-369-3300

Luxury Bath18388 Redmond Way, # ERedmond, WA 98052206-605-9888

Performance West422 S. 24th St.Yakima, WA 98902509-452-2369

Fabricator Directory (continued)

Companies in blue are Certified ISFA Professionals


WASHINGTON, continuedTommy T Cook8202 St. Hwy. 104, Ste. 102PMB 135Kingston, WA 98346206-349-6403www.tommytcook.com

WEST VIRGINIA Alternative Building Concepts, Inc4341 Rt. 60 E. Ste. 187Huntington, WV 25705304-736-0494

Morris Craft LLC2700 Smith Rd.Charleston, WV 25314303-346-4116

WISCONSIN Bisley Fabrication Inc.700 Industrial St.Gresham, WI 54128715-787-4410www.bisfab.com

McDermott Top Shop LLC200 A Main St.Sullivan, WI 53178262-593-2456

Spectrum Surfaces Inc.812 Marquis WayGreen Bay, WI 54304920-337-6575

WYOMING Heritage Woods Inc.1806 Pacific Ave., Ste. 4Cheyenne, WY 82007307-640-2445

J Booth SpecialtiesPO Box 1152Casper, WY 82602307-258-2992

BERMUDA Fabrications10 Rosshire Ord Rd.Warwick, WK08Bermuda 441-332-0042

Innovative Surfaces LtdPO Box HM 3275Hamilton, HM PXBermuda441-238-7968

Kitchen Installations Limited PO Box HM1876Hamilton, HMHXBermuda441-292-1556

Worts Engineering5 Middle Park LanePembroke, HM07Bermuda441-333-1984

CANADABluemar Marble & Granite8201 Jane St., Unit 2Concord, ON L4K 5P2Canada905-761-7666

Coni-Marble Mfg. Inc. PO Box 40 99 Harrison St. Thorndale, ON N0M 2P0Canada519-461-0100

Executive Millwork#5 1212 38 Ave N.E.Calgary, AB T2E 6N2Canada403-291-0400

FloForm Countertops125 Hamelin St.Winnipeg, MB R3T 3Z1 Canada204-474-2334www.floform.com

KTC Construction101-3905 Quadra St.Victoria, BC V8X 1J1Canada250-885-1524

Northern Woodworker LTDPO Box 1045Fort Nelson, BC V0C 1R0Canada250-774-2106

Paragon Surfacing LTD6720 Graybar Rd., Unit 110Richmond, BC V6W 1J1 Canada604-278-2225www.paragonsurfacing.com

SSC Countertops LTD1253 West 76 Ave.Vancouver, BC V6P 6M3Canada604, 294-4071www.ssccountertops.com

FRANCECREA DiffusionZA Le Cheval BlancSolgne F-57420France38-764-6923www.crea-diffusion.com

GERMANYRosskopf & Partner AGBahnhofstrasse 16D 09573 Augustusburg – Hennersdorf Germanywww.rosskopf-partner.com493-729-12524

MEXICOVictor Coronado ServicesBoulevard Hacienda Galindo 116Villas del meson, Juriquilla, 76230Mexico 52-4422342743

NIGERIA Member NITP19 Sule Abuka Crescent off Opebi Rd.Ikeja, Lagos 10011Nigeria234-7039707383

SAINT MARTINVenio Woodwork N.VGuana Bay Rd.., # 1PhilipsburgSaint Martin599-580-6348

SINGAPOREGlobal-Allied Pte LtdNo. 18C Kranji LoopSingapore 739554Singaporewww.global-group.com.sg65-63658781

SOUTH AFRICATechno SurfacesUnit 2, 18 Losack Ave. Epping 2 Cape Town, Western Province 7806South Africawww.technosurfaces.co.za27-215340154

THAILANDTiffany Decor Co., LTD6/2 m. 8 Klonghartawanook 29 Rd.Klonghar, KlongruangPatumtanee 12120 Thailand66298-6446

UNITED KIINGDOMInterfab LTDUnit 9 Willersey Business ParkWillersey, Nr. Broadway Worcestershire WR12 7RRUnited Kingdom441-386-858100www.interfab.co.uk



By Russ Berry, ISFA President

Perhaps the most often discussed ISFA education issue is whether or not to train new fabricators. The issue seems always to draw the ire of many fabricators who trained and learned and gained experience by doing. The thought process goes something like this: Well nobody helped me get started so why should anyone else get help. The conversation quickly becomes one of whether or not ISFA should train new potential competitors. While it is easy to find advocates of the free market system, it is easy to find defenders of avoiding competition. Competition does create winners and losers. However, the energy that comes from competition does make the industry stronger. So how can ISFA help the industry and educate in such a way that both competition and the ISFA membership are supported?

The goal of ISFA is to serve first and foremost the ISFA membership. Perhaps the hardest balance to strike is in educating everyone about just what is involved in being a quality fabricator without training new competitors. If someone with an entrepreneurial spirit wants to be a fabricator, then what is the likelihood that they will proceed? If you are reading this, you probably are smiling and know the answer—those with a “can do” attitude will. The marketplace invites everyone to risk, and the real fact is that most who do risk will fail.

Perhaps the very real event that we confront is competing in a market against someone who does not know what it takes to produce quality fabrication. Our biggest adversary is the bad estimate. The fewer bad estimates there are the better. The damage to the market created by bad estimates compared to increased competition from knowledgeable fabricators is what I believe really needs to be addressed. So the question is not whether or not to educate fabricators; rather the question is how can we afford not to educate fabricators in the most basic principles of fabrication?

If we have been around for years and found a way to be successful, what is riskier, not training folks who will definitely enter the marketplace and bid without experience, or training folks on what it takes to be a quality fabricator? Taking a protectionist position leads to stagnation. We compete. We have to compete to continue to innovate. Our experience should allow us to compete favorably against newbies, so we shouldn’t fear educating anyone interested in fabricating and we should encourage everyone to understand the risks and rewards. And, once educated, many would-be fabricators will outsource and not risk.

So, basic training seems to provide some benefit by improving the market. The down side is that ISFA will give basic training to new competition, but really don’t you think it is better to educate. If manufacturers “train,” we know that the very real outcome can be that a “fabricator”

Here.Now.News.

Upcoming ISFA Training & EventsFor more information or to sign up to attend any of these events, visit www.ISFAnow.com or contact Meg Pettingill at (877) 464-7732 or [email protected].

ISFA Regional Meeting Feb. 9 • Canton, Mich.

ISFA Level I Solid Surface Training March 12-15 • Orem, Utah

ISFA Level II Solid Surface Training March 19-22 • Orem, Utah

ISFA Level I Solid Surface Training May 15-18 • Orem, Utah

ISFA Level II Solid Surface Training May 21-24 • Orem, Utah

ISFA Level I Solid Surface Training July 16-19 • Orem, Utah

ISFA Level II Solid Surface Training July 23-26 • Orem, Utah

ISFA Education

Continued on page 41


becomes anyone able to buy sheet. The worst scenario in this “training” practice is conducted by some of the “just like” but cheaper sheet goods suppliers who may let anyone able to pay buy their product and bid against responsible bidders. At least the branded products have their brand at risk when product is sold and poor installation occurs. Manufacturers and their distributors have done a lot to train and have done well in many instances. However, the current economic environment makes continuing the effort cost-prohibitive. If fabricators are simply going to buy the cheapest sheet and sell on price, then there is no margin to train. ISFA can effectively work within the industry to supply education and training if everyone helps. If the branded manufacturers that value quality and the fabricators that value quality collaborate to create a training program, quality standards and quality certification, then the marketplace wins.

ISFA is hoping to train beginners to improve the competitive landscape, and to only offer advanced training to ISFA members. ISFA hopes in the future that there will be master classes in business management, project management, safety, LEED, etc. for ISFA certified fabricators only. This will take years to accomplish and hundreds of people putting in thousands of hours, but I remain confident that we all will benefit from promoting quality and training anyone interested in what it takes to be a good fabricator, as well as giving everyone interested a list of ISFA members who they can use as a resource to immediately procure quality fabrication. The outcome of ISFA basic training will be educated procurement and educated new business, and that is better than trying to protect the ISFA members. The end result of ISFA education should be the creation of ISFA-certified professionals.

In the coming year ISFA will be conducting classes in solid surface fabrication, stone and quartz fabrication and concrete fabrication. Advanced classes are being held for thermoforming and CNC routing. And this is just the start of what will be an ongoing series of classes that will be continuously adapted to meet the needs of ISFA members.

When one thinks of ISFA having lasting impact on fabricators and the industry, the only thing that sticks out in my mind is ISFA Quality Certification. This is the long-term goal of ISFA education. ISFA education will train all to be beginners so that we avoid the pitfalls of the market being damaged by those who do not know how to fabricate, and then ISFA will train members to become masters in the industry.

Let’s say that ISFA becomes known as the certifying body for fabricators. And let’s say the

ISFANewsIndustry Leader Mike Job Passes AwayThe global fabrication community shares in the loss of a fellow fabricator and industry leader. In a tragic motorcycle accident on Christmas night while vacationing in Mexico, Mike Job, president of Quality Surfaces, passed from this life. As the founder and leader of Quality Surfaces in Spencer, Ind., Mike contributed not only to his business, but to the larger community of fabricators. He was also a founding member of the Artisan Group.

He will long be remembered for his compassion and his commitment to quality fabrication, both in his own business and in fabrication around the country. His wry smile, his wisdom and his zest for life were a constant for many years as he served ISFA as a member and on the Board of Directors. Mike cared for and valued the work of all fabricators. The ISFA fabrication community is better as a result of Mike’s work. He is dearly missed. Our deepest sympathies are offered to everyone at Quality Surfaces, and to all of Mike’s family and friends.

(Continued from page 40)

Continued on page 42


Quality Certification program ISFA offers is fair, rigid and universal—and that ISFA finally is able to differentiate between good and bad fabrication. Under those circumstances, if you are a good fabricator and you qualify for Quality Certification, you become the Gold Standard. If you are a poor fabricator, if you are unethical or if you bastardize the market with unfair or shoddy practices, then membership in ISFA Quality Certification will be revoked. How to implement such a program and make it happen is what ISFA is working on and what anyone interested can help create. The effort is large and will take a continued effort to create, implement and manage over the long term, but the goal is sound.

I believe ISFA should stand for quality and ISFA should train fabricators to be of quality both at the basic and advanced levels. If ISFA is only a handful of fabricators or 400 or 1,000, ISFA will still be about educating all fabricators about

quality. ISFA members will do what it takes to earn certification, and then they will become known as the “Elite” or better yet the “Masters.” If only 50 fabricators catch the vision, then it becomes the Fantastic 50, but there will be compelling evidence that those fabricators are focused upon excellence.

ISFA is scaling the budget to create and implement a certification program that truly means something. Everything ISFA does should reinforce the perception, and the reality, that ISFA stands for Quality Certification and that ISFA is THE certifying body.

Only the collaborative effort of fabricators can make this happen. I hope you see the value in making sure that quality fabrication is upheld. If you’re committed to quality and see the value in raising the bar high to differentiate your business, then I hope you will join ISFA and help with the process.

Russ Berry can be reached at [email protected].

Russ BerryPresidentA.S.S.T.350 South St.McSherrystown, PA 17344Phone: (717) 630-1251 Fax: (717) 630-1271 E-mail: [email protected] AdamsImmediate Past PresidentTRINDCO1004 Obici Industrial Blvd. Suffolk, VA 23434 Phone: (757) 539-0262Fax: (757) 539-8921 E-mail: [email protected] www.trindco.comChristina HumistonDirectorBlock Tops, Inc.1560 Harris Ct.Anaheim, CA 92806Phone: (714) 978-5080Fax: (714) 712-4000E-mail:[email protected] LangenderferVice PresidentThe Countertop Shop Ltd10406 Geiser Rd. Holland, OH 43528 Phone: (419) 868-9101Fax: (419) 868-9104 E-mail: [email protected] www.countertopshop.netMike NolanDirector Windbound Co. PO Box 817Glen Alpine, NC 28628Phone: (828) 438-0892Fax: (828) 438-0893 E-mail: mike@windbound surfaces.com www.windboundhomes.comJon BlasiusDirectorBlasius, Inc.7343 Buell Rd. Vassar, MI 48768Phone: (989) 871-5000Fax: (989) 871-9070E-mail: [email protected]

Joe HoffmanSecretary Hoffman Fixtures Company 9421 E. 54th St.Tulsa, OK 74145 Phone: (918) 627-3055Fax: (918) 627-3560 E-mail: joehoffman@hfc countertops.com www.hfccountertops.comMichael BustinDirectorMeld USA 3001-103 Spring Forest Rd.Raleigh, NC 27616Phone: (919) 790-1749Fax: (919) 790-1750E-mail: [email protected] AndersonDirector, Associate Member RepresentativeCosentino USA13124 Trinity Dr.Stafford, TX 77477Phone: (866) 268-6837Fax: (281) 494-7299E-mail: [email protected] PaxtonTreasurerPaxton CountertopsPO Box 174Grand Ledge, MI 48837 Phone: (517) 719-0146 E-mail: paxtoncountertops @yahoo.comMartin FunckDirector Rosskopf & Partner AG Bahnhofstrabe 16 D 09573 Augustusburg - HennersdorfGermanyPhone: 493-729-12524 E-mail: martin.funck@ rosskopf-partner.comwww.rosskopf-partner.com

Michael AstillDirector, Associate Member RepresentativeR. S. Hughes3455 W 1820 S. #1 Salt Lak.e City, UT 84104-4906Phone: (801) 973-4211E-mail: [email protected]

Kevin ColeCommunications Director E-mail: [email protected]: (815) 721-1507

Paul WisnefskiSales AssociateE-mail: [email protected] Direct: (262) 498-4184

Meg PettingillAdministrative Assistant & Registrar E-mail: [email protected] Office: (877) 464-7732 Ext. 10

Main OfficeToll Free: (877) 464-7732 Direct: (801) 341-7360 Fax: (801) 341-7361E-mail: [email protected]: www.ISFAnow.org165 N. 1330 W. #A3Orem, UT 84057

Board of Directors

ISFA Staff

ISFANews(Continued from page 41)

Specialty Surfaces Fabricators, Manufacturers and Experts

Membership ApplicationMain: (877) 464-7732 • Fax: (801) 341-7361 • www.ISFANow.org

Renewal Instructions: To renew your membership with ISFA, simply fill out the Personal Information section, and Payment Method and that’s it! Fax it back to (801) 341-7361 and we’ll do the rest. Please allow 2-4 weeks for your membership renewal packet to be delivered. New Member Instructions: For Surfacing Experts wanting to become a new member, please fill out the entire form. Membership in ISFA is the industry endorsement of high quality. This endorsement cannot be purchased for the price of membership, but must be established by the company and upheld by each member of the organization. Fax this form back to (801) 341-7361 and we’ll do the rest.Your new membership packet will be in the mail shortly. Please allow 2-4 weeks for delivery.



I Am: q Renewing My ISFA Membership q Applying to Become a New Member


Method of Payment

q I am faxing a copy of the check along with this form. (required if paying by check)

Card Type: q Visa q Mastercard q American Express q Discover

Card Number: Print Name on Card:

Expiration Date: Official Signature: If paying by check, fax copy along with this order form. You can also mail this form to: ISFA, 165 N 1330 W #A3, Orem, UT 84057

New Member Information

Type of Membership: (please select one)

ISFA Membership: $400 — Any Specialty Surfaces company that has been in business at least two years and carries appropriate liability insurance. Subscriber Membership: $400 — Applicant companies which meet all other qualifications, but have been in business for less than two years shall be eligible for Subscriber Membership in the Association

Branch Membership: $200 — Branch Membership is available to companies having more than one location. Each location must fill out seperate membership applications. Branch Membership annual dues are one-half that of the headquarters location. Each location wll be treated as a separate member in all respects except only headquarter locations may vote in general elections.

Monthly Membership: $35/Monthly

q

q

q

q

Sponsorship Information: In order to become a member of ISFA, you need to provide information regarding an ISFA member or company willing to sponsor you in. If you do not know what to put in this section, just leave it blank. We will help you with this.

Sponsor Company:

Contact Person: Telephone: Trade Reference: (Please provide a trade reference, generally your distributor of solid surface.)

Trade Reference:

Contact Person: Telephone:

Proof of Insurance: A copy of your certificate of liability insurance must be attached to or faxed with this form to process this application.

Code of Ethics (please sign below)Each member of the International Surface Fabricators Association agrees to observe high standards of honesty, integrity, and responsibility in the conduct of their business. By adhering strictly to the highest quality standards of fabrication, manufacturing and installation. By promoting only those products and services that are proven quality and value. By writing contracts and warranties that are clear, honest, and fair to all parties involved. By honoring all contractual obligations in a reasonably prompt manner. By quickly acting on and attempting to resolve all customer complaints, and in situations where complaints appear unreasonable and persistent, by encouraging the customer to initiate and approach third party dispute settlement mechanisms. By being fiscally responsible and honoring all legitimate financial obligations; By maintaining all required licenses and insurances;I,_______________________________, do hereby certify that the foregoing is true and correct to the best of my knowledge, and do agree to abide by the Code of Ethics of the International Surface Fabricators Association for as long as I hold an active membership therein.


Festool Introduces New Granat AbrasiveFestool’s new Granat abrasive is designed for finished surfaces. Its anti-clogging properties are suited for a range of applications, including clear coats, plastics, composites, mineral and solid surfaces, among others. A hardened aluminum oxide abrasive with ceramic grit and stearate coating, it is available in a wide variety of grits and pack quantities. A durable backing means fewer snags and tears, ensuring maximum abrasive performance, saving both time and money. The abrasives are available for use with most Festool Sanders, as well as in soft-sheet roll form. Grits range from 40 to 1500.Circle RS#01 on page 49 or visit www.isfanow.org/info.

Made of Metal Provides Heavy-duty Support BracketsMade of Metal, based in Austin, Texas, offers heavy-duty support brackets for countertops and shelves. The brackets are made from 1/4-in. steel and each one is custom-made to your specifications. A variety of different styles and sizes are available. The company offers 18 finishes at no additional cost. All of the products are made in the United States and online ordering is available, which includes a quick turnaround and a rush option. Circle RS#02 on page 49 or visit www.isfanow.org/info.

Karran Offers New Fulton SinkKarran has introduced a new Fulton sink. This new double equal bowl has an integrated faucet deck that runs across the whole rear of the sink. Unlike the Hampton that will only allow for three faucet holes, this new design expands the deck size allowing up to seven faucet and accessory holes if needed. It is suitable for seamlessly integrating in both laminate or solid surface. In stone, it can be undermounted with a 1/8-in. negative reveal.Circle RS#03 on page 49 or visit www.isfanow.org/info.

Cosentino Launches New White Platinum Silestone ColorSilestone by Cosentino has expanded its Platinum Series with the addition of White Platinum, a stark hue with vibrant silver-colored flecks. The distinctive line includes a host of contemporary, steely shades including: Carbon, Chrome, Steel and Zirconium. White Platinum, along with the other hues in the series, features reflective, silver-toned specs. The unique flecks are created through a special heating process, which gives natural quartz a shimmering finish that’s reminiscent of precious metals. It is suitable for countertops, backsplashes, vanity tops, shower stalls and fireplace surrounds. As with all Silestone natural quartz products, White Platinum is nonporous and never needs to be sealed. It is easy to clean and has high scratch, stain and heat resistance. It offers a unique combination of built-in antimicrobial protection that safely fights the growth of odor-causing bacteria, mold and mildew along with the assurance of GREENGUARD certification for clean air quality, and National Sanitation Foundation certification (NSF 51) for safe food preparation. White Platinum is available in 54- by 120-in. slabs in 1-, 2- and 3-cm thickness

and standard tiles sizes of 12 by 12 in., 18 by 18 in. and 24 by 24 in. in a polished finish. Silestone also comes with a 15-year limited manufacturer’s warranty. Circle RS#04 on page 49 or visit www.isfanow.org/info.

CoveringsEtc Launches Eco-Terr Retro Terrazo LineCoveringsETC’s latest Eco-Terr RETRO allows the creation of a space with highly pronounced decorative geometric patterns that have their roots in the Art Nouveau era. Rich in modern design but at the same time nostalgically classical, the tiles are available in a range of designs and motifs, including Mediterranean, Cuban and Art Deco. They also allow customizable patterns so you can create a space with your own markings. It is a durably stylish material that has multiple applications and uses. The terrazzo alternative contains 70 percent pre-consumer recycled material, derived from marble, granite and stone chip byproducts of the manufacturing process. Because terrazzo tiles do not need time to cure, installation is quick and easy.Circle RS#05 on page 49 or visit www.isfanow.org/info.

Braxton-Bragg Brings on Diamond Products Line of Concrete Tools Braxton-Bragg now offers a line of concrete tools and tooling from Diamond Products. Because of customer demand, the Knoxville-based company recently began carrying concrete blades, cup grinders, drill bits, saws and drill motors. Diamond Products, founded in the mid-1940s, is based in Elyria, Ohio, and in addition to stock items, the company will build customized tools for individual customers. Braxton-Bragg offers the products with a 30-day money back satisfaction guarantee. Circle RS#06 on page 49 or visit www.isfanow.org/info.

Product News

Omni Cubed Manufactures Three Sink Hole Saver Models Omni Cubed, Inc. manufactures three models of Sink Hole Savers (available in 4-, 6- and 8-ft. lengths) to cover all types of installations. They are designed to protect countertops from breakage during lifting, moving, and installation. The Original Sink Hole Saver is made for keeping tops in once piece during installation, but the innovative edge-clamping design allows it to be used for other applications such as with CNC and waterjet machines (for lifting stone off the machine); on A-frames (protects countertop during transport); and during manual fabrication (strengthens top while cutting). The Automatic Sink Hole Saver VCA (features automatic vacuum pump) and the Sink Hole Saver VCM (features thumb-pumped cups) secure to countertop surfaces with durable 6-in. vacuum cups. These vacuum cup rails are used during installation of curved or “bump-out” countertops, and are often combined with the Original Sink Hole Saver (clamp version) for added versatility during tough installations.


Native Trails Offers Maestro Ananda SinkThe new Maestro Ananda sink from Native Trails features soft, cascading lines that plunge deep into this drop-in basin and with a wide,

rolling edge, the result is a dramatic and visually dazzling artisan piece for the bath.

The undulating shape, hand-formed by artisans, highlights the estimated 30,000 hammer strikes it takes to make this basin. Artisans in Central Mexico handcraft each individual basin by using techniques and tools handed down through generations. Starting with

sheets of heavy gauge copper made from salvaged electrical wire and copper tubing,

the metal is hand-worked into a unique and lasting functional work of art. Measuring at 15.75 by 5 in., the Ananda is the newest addition to the Maestro Collection and is available in Tempered and Brushed Nickel finishes. The warm, inviting tones of the Tempered finish is achieved through a labored process of continual heating and cooling to obtain a remarkable coloration. The Brushed Nickel finish is the custom choice for modern, glam and metropolitan aesthetics as well as a classy statement for traditional, country and cottage spaces. Circle RS#08 on page 49 or visit www.isfanow.org/info.

New Rockler Magnetic Cord Keeper Stores Power Cords Safely Out of the Way Rockler Woodworking and Hardware has introduced the Magnetic Cord Keeper, a rare earth magnetic clip that keeps unplugged power tool cords off the ground and out of the way. This is particularly useful when moving heavy tools around the shop and while cleaning a shop. Used with a table saw, scroll saw, band saw, or other power tool, the Magnetic Cord Keeper efficiently secures loose cords and cord endings to any ferrous metal object, keeping cords neatly organized and easily accessible when needed. Storing cords off the

floor also eliminates potential tripping accidents and keeps the cord ending free of shop floor debris, preventing possible electrical hazards. Measuring just 1-1/2 in. in diameter by 7/8 in. thick, the compact equipment has a 5/16 in. opening that holds a standard-thickness power cord. The magnet’s notched opening is also conveniently sized for holding pens, pencils or drill chucks, making it possible to keep commonly used items near and in plain sight where they won’t easily be missed or forgotten. It also reduces wear and tear on the user’s back by eliminating the need to bend at the waist to pick up unplugged cords.Circle RS#09 on page 49 or visit www.isfanow.org/info.

PolyVision Introduces e3 Ceramicsteel Material PolyVision introduces e3 Environmental Ceramicsteel to fabricators who require the utmost in performance and durability in kitchen and bath applications. The nonporous and antimicrobial e3 surface is stain-resistant, easy to clean and never absorbs odors, dirt or grease—no treatment needed. Resistant to heat, dents, cracks and scratches, the material is warranted for 20 years and has premium material performance characteristics, yet ranges more closely in price to laminates. Custom designs and proprietary screen printing are easily accomplished on the consistently smooth surface. With the material’s comprehensive color palette and high-detail printing capabilities, you add nearly unlimited options to the aesthetics of your design. What’s more, e3 is Cradle to Cradle Silver and SCS Indoor Advantage Gold certified. Projects where you specify e3 Environmental Ceramicsteel surfaces may qualify for LEED points.




Product News

MultiCam Introduces V-Series WaterJet Cutting MachineGlobal CNC cutting system manufacturer MultiCam Inc. has added the Value-Series WaterJet to its product line. Designed to be flexible and economical, this pure water or abrasive cutting system features work surfaces up to 60 by 120 in. Fully enclosed bellows protect both the Y and Z axes from abrasive garnet buildup. The X axis features dual drives and completely covered custom aluminum extrusions to keep all precision bearing surfaces clean during the cutting process. KMT’s new NEOLine 10d direct-drive intensifier rated at 10 hp and 40,000 psi powers the waterjet equipment. The pump also is available in a single-phase electrical configuration, which makes it suitable for small shops without three-phase power.Circle RS#11 on page 49 or visit www.isfanow.org/info.

Ravenna Offers New MosaicsNew Ravenna Mosaics uses jewel glass and marble to create elegant texture and sinuous movement in custom mosaics for floors and walls. The warmth of handcrafted mosaics in palettes of winter white is classic and contemporary interpretations of myth and landscape. Central Asian Ikat textiles, silk ribbons, ancient Greek nudes and florals inspired by the Silk Road all captivate the imagination. Exotic marbles are sourced from around the world; thassos, carrara, nero marquina and bardiglio. Each design, by founder and creative director Sara Baldwin, is hand-cut and assembled in Virginia. Color palettes range from blends of soft pearl whites to sparkly silver mirror with accents of gray and black. New Ravenna Mosaics create custom and ready-to-ship tile for imaginative, sustainable and durable surfaces. More than 200 designs are available at tile showrooms throughout the United States, Canada and Dubai.Circle RS#12 on page 49 or visit www.isfanow.org/info.

Tianjin LIMAC Offers CNC EquipmentTianjin LIMAC Technology Co.,Ltd., located in Tianjin, China, is a high-tech company that focuses on research, development and manufacturing of CNC routers, CNC plasma cutting machines, CNC lasers and many other kinds of CNC woodworking machines with CE certification. Designed by experienced professionals, the machines feature high precision of mechanical parts. The company also custom makes many kinds of CNC machines according to customers’ special requirements, including large-size CNC machines, multiaxis CNC machines, multigantry CNC machines, high Z clearance CNC machines and automatic feeding functions.Circle RS#13 on page 49 or visit www.isfanow.org/info.

KCD Software Meets Furniture-based Cabinetry DemandResponding to the demand for more furniture- and architecture-based cabinet styles, KCD Software has now added Classic Designs by Matthew Burak’s library of furniture components to its Cabinet/Closet Software Suite. By integrating the catalogue of Classic Design, a Vermont company founded by Matthew Burak that specializes in antique designs, cabinet designers using the software are able to quickly choose from an extensive list of antique-looking furniture legs, columns, custom turnings, bun feet, corbels, brackets and more. With KCD Software’s built-in feature, cabinetmakers can choose from these product lists and easily show an impressive 3-D rendered image complete with embellished details to the customer. Classic Designs joins the catalogs of White River, Adams Wood Products and Osborne Wood in KCD Cabinet/Closet Software Suite’s expanding list of libraries, all included at no cost in their software. Overall, the

software is designed to facilitate woodworkers, designers, builders and renovators of cabinetry and closets. KCD Software offers multitiered programs to design, price and build cabinet and closets for both traditional and CNC construction, and is backed by free technical support.Circle RS#14 on page 49 or visit www.isfanow.org/info.

SpeedCove Offers Precast Cove Base SystemsSpeedCove is an impact-resistant preformed cove base molding made specifically for use with high-performance commercial, institutional, industrial, government, military and residential resinous/polymer floor coatings. It quickly and easily forms the perfect shape and height around the perimeter of a room to meet health department requirements. The new generation SpeedCove is made from an exclusive lightweight flexible polymer composite that is impact-resistant, moisture-proof and once installed can withstand extreme heat and cold without warping, cracking or deteriorating. Key features and benefits of the system include the ability to be installed by anyone with basic carpentry skills and tools; suitability with all types of floor coating systems and applications; consistency provided by the preformed shape and height; a QuickSeal Edge on the bottom that is angled down to transition smoothly into the floor and to form a positive seal; elimination of most patching; adjusts slightly for uneven floors; Comes in 1, 4, 6 and 8 in. heights in 48 in. long sections; 10 in. long preformed 90-degree corners; relief cut in back/bottom that allows it to sit tight even in unsquare corners; suitability for undercabinet toe kicks and around curved walls; the ability to be tacked in place with finish nails until adhesive cures; a base portion that is 1/4 in. thick so it installs flush with tiled walls or FRP channel/termination strips; and a fine 220-grit finish on the face to increase adhesion of coatings.Circle RS#15 on page 49 or visit www.isfanow.org/info.



Product News

Xiamen Hongzhan Xing Stone Introduces New MarblesXiamen Hongzhan Xing Stone Ltd. has introduced two new white marbles: Statuary White and Valakas. Statuary White is cut to size based on the application, and is suitable for skirting, mosaics, tiles, etc. With different blocks the veining in this marble differs. Valakas can also be cut

to size in tiles, large slabs, etc. The veins in this marble are stable. Both of these stones can be polished or honed in processing. The company also offers granite, basalt and onyx.


MIA Releases Update on Residential Stone Countertop InstallationThe Marble Institute of America (MIA) has released an updated version of the Residential Stone Countertop Installation technical module. The revision of this module was undertaken by a special task force composed of industry leaders, MIA Accredited Natural Stone Fabricators, and representatives of the Stone Fabricator’s Alliance. Included in the publication are 17 pages of detailed drawings on all aspects of countertop installation; a section on making accurate field measurements; clarification of lippage for countertops vs. peninsulas; and pictures of commonly used edges. The Design Manual was last updated in 2007, and the newly revised countertop module reflects current industry practice and includes an expanded stone materials section, as well as a new section on stone finishes and guidelines for outdoor kitchens.


Circle RS#29 on page 49 or visit www.isfanow.org/info. Circle RS#30 on page 49 or visit www.isfanow.org/info.

Get Your Free Product Information Today: For more facts on products and services, please fill out all the information below and circle the product referral numbers that are found in the magazine. Product referral numbers can be found below each advertisement. Your request will be immediately forwarded to the proper manufacturer. You can submit this form via mail, fax, e-mail ([email protected]) or visit us online at www.ISFAnow.org/info.

Free Product Information FormOr visit www.ISFANow.org/info to fill out our online form Main: (877) 464-7732 • Fax: (801) 341-7361 • www.ISFANow.org • 165 N. 1330 W. Unit A3, Orem, UT 84057

Volume 4 / Issue 4




What category best describes your business classification?q Fabricator q Manufacturer q Raw Materials Supplier q Woodworker/Cabinetmakerq Builder/Remodeler q Architect q Distributor/Manufacturer of Sheet Goods q Other (please specify) _______________________

Which one category best describes your job title/function?q Owner/Partner/Corporate Management and Related Personnel q Production/Plant Management and Related Personnel q Design (includes staff designer/architect and related personnel) q Purchasing/Specifier and Related Personnelq Marketing & Sales Management and Related Personnel q Other (please specify)

Information By Category If you want more information from several advertisers in a category, circle the category number that matches up with the category below.

About Your Business

C01 AbrasivesC02 Adhesives C03 Air Quality Equipment C04 CNC MachineryC05 Concrete Materials & Supplies C06 Hand/Power ToolsC07 LaminateC08 Material Handling EquipmentC09 Prefabricated Accessories C10 Quartz Surfacing C11 Saws

C12 Sealers/PolishesC13 Seaming EquipmentC14 Sinks C15 Software C16 Solid SurfaceC17 StoneC18 Templating EquipmentC19 Tooling C20 TrainingC21 Waterjet EquipmentC22 Other Materials

What surfacing materials do you work with?________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Free Product Information Please circle below all of the referral numbers found in the magazine, or the category numbers found on this card that you would like more information on. Your request will be immediately forwarded to the proper manufacturer.

01 02 03 04 05 06 07 08

09 10 11 12 13 14 15 16

17 18 19 20 21 22 23 24

25 26 27 28 29 30 31 32

33 34 35 36 37 38 39 40

41 42 43 44 45 46 47 48

49 50 51 52 53 54 55 56

57 58 59 60 61 62 63 64

65 66 67 68 69 70 71 72

73 74 75 76 77 78 79 80


Pinske tools too numerous to list

$2500.00 OBO Contact Dan at

Leonhardrenovations @yahoo.com

Classifieds

Ad Index


Referral Page Number Number

27 Axiom . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

30 Beckart Environmental, Inc. . . . . . . . . . . 48

26 Chemcore Industries, Inc. . . . . . . . . . . . 33

18 Chemical Concepts . . . . . . . . . . . . . . . . . 2

22 Cosentino . . . . . . . . . . . . . . . . . . . . . . . . 51

20 Groves Incorporated. . . . . . . . . . . . . . . . . 5

35 Integra Adhesives . . . . . . . . . . . . . . . . . . 52

28 International Woodworking Fair . . . . . . . 47

23 Karran . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

21 Laser Products Industries . . . . . . . . . . . . 7

31 Made of Metal . . . . . . . . . . . . . . . . . . . . . 37

25 Omni Cubed, Inc. . . . . . . . . . . . . . . . . . . 27

19 Park Industries . . . . . . . . . . . . . . . . . . . . . 3

24 Pelican Sinks . . . . . . . . . . . . . . . . . . . . . 25

33 Performance Abrasives . . . . . . . . . . . . . 37

29 The Stock Market . . . . . . . . . . . . . . . . . . 48

32 Yuh Horng Hygiene Furniture . . . . . . . . . 50

Job Description:Solid Surface Fabricators:

We are currently seeking candidates for multiple fabricator positions within our Syracuse, Indiana manufacturing operation. Qualified candidates with a minimum of 1 (one) year of solid surface (i.e., Corian®) fabrication experience as well as the qualifications and skills below will be considered.• 1-3 years Fabrication experience – 1st level of compensation• 4+ years Fabrication experience – 2nd level of compensation• Ability to read blueprints and trouble shoot designs.• Ability to template & install projects.• Knowledge & experience with the latest repair techniques.• Experience in a high-volume production environment a plus.• Self-motivated and team oriented individual.• Driven to deliver for the Customer• Proven performance & experience.• Focus on Quality.• High School Diploma/GED preferredIf you possess the experiences, skills and customer 1st drive and want to be a part of our growing organization, please apply in person or contact the Human Resources Department at:

AIA Countertops501 West Railroad Avenue

Syracuse, IN 46567574.457.2018 (p)574.457.2078 (f)

[email protected]

About AIA: As a leading manufacturer of quality countertops and other surfacing products to various industries, AIA Countertops is pleased to be accepting applications for candidates who want to reach their potential for challenging work, responsibility, compensation, benefits, and balance.Company Focus: At AIA Countertops, our customer comes 1st and we look for individuals who take responsibility to assure their work, actions and results meet the customer’s needs 1st every time.Compensation: We believe in paying for top performance in each specific position we have. Your skills, experience and proven performance help to determine your payup to the top of the market.Benefits: AIA Countertops offers a comprehensive suite of benefits to assist you and your dependents with your health and welfare. These benefits include:• Health Care with Company funding of a Health Savings Account option• Comprehensive Dental and Vision plans• Company matching 401K• Optional life and accident insurance plans at discounted group rates• Paid Vacations and Holidays• Wellness Program with financial incentives• Relocation expenses will be considered.

AIA Countertops is an Equal Opportunity EmployerAll applicants subject to pre-employment drug and alcohol screening and criminal background check in addition to E-Verify.



Documents

ISFA Countertops & Architectural Surfaces Vol. 4, Issue 4