IsatPhone Pro Repair Partner Training - eLearning Architectelearning-examples.com/IsatPhone/story_content/external_files... · by Celestica The tools used during this 1 day training

© Inmarsat confidential

IsatPhone Pro Repair Partner Training

June 2012


Agenda

Tools, repair kits and workshop requirements

Troubleshooting to establish repair action

Warranties

Keypad replacement

Connector cover replacement

Back cover and protection plug replacement

GMR antenna and antenna cable replacement

A-cover, B-cover and keypad replacement

Battery-cover replacement

Procedure for logging repairs and restrictions


Tools, Repair Kits and Workshop Requirements

As an authorised repair partner, the company representative must self- certify that they comply with the requirements set by Celestica

The tools used during this 1 day training course are tools recommended by Sasken and Celestica and should be used for your own repair

The work instructions/repair guide must be followed

A number of repair kits are available for the IsatPhone Pro from the Inmarsat Webshop – min order 10


Tools needed for replacement operations

TX8 size screw driver

Calibrated torque screwdriver to 0.3Nm with TX8 screw head

Small flat head screw driver

Medium flat head screw driver

Tweezers

Parker O lube – not used in training

Soft cloth for cleaning


Repair kits

USB connector cover

contains 6 connector covers

Back cover with RF connector cover

contains 5 sets

Antenna repair kit including RF cable

contains 2 antennas and cables

Mechanical parts front and back cover (no antenna)

contains 1

Battery cover

contains 10 covers

Keypad

Each dual language keypad has different product code

All ordered through the Inmarsat Webshop


Repair Guides

Written by Sasken, reviewed and revised by Celestica as necessary

Contain step by step instructions which have been approved and tested by Celestica

Any amendments to the guides will be advised by Celestica and replacement guides will be made available

In the event of any design change Celestica will revise the repair guides

Please follow to the letter!


Workshop Requirements Checklist

Quality management

ISO 9001 certified and quality plans

Environmental management

Compliance with applicable environmental laws and regulations

Security & Safety

Confidentiality agreement policy, document and data security, unauthorised disclosure

Data protection for repair databases etc

Process Control

repair guides, tool control, work instruction, product identification and product handling

Facilities and utilities

ESD sensitive working area equipment and precautions, lighting conditions, dust free work

environment, clear layout

Housekeeping


Electrostatic Discharge (ESD)

ESD is a serious issue in solid state electronics, such as integrated circuits – 10v can be enough to cause damage

Dust free ESD protected working area / ESD protected table

ESD jacket, ESD shoes and ESD gloves


Inmarsat Standard Warranty

Between Inmarsat and the Distribution Partner

15 months from the date of delivery

Begins when handset leaves BrightPoint to the Distribution Partner

End User Warranty

Between the end user and the Distribution Partner/Service Provider

12 months from the date of purchase

Warranty


Replacement Warranty & IMEI stickers

Warranty stickers removed during repair are to be replaced with “Repaired” sticker

“Repaired” stickers will be in the repair kits

Celestica will cross check handsets with “Repaired” stickers against the online repair register

Replacement IMEI stickers will be in the repair kits

First 8 digits and other required information ready printed

Remaining digits to be entered in permanent marker


Before any repair…

Establish that a repair is needed

Physical damage

Cracked or damaged covers and casings

For this to be covered by the warranty not caused by the customer

Component failure

Antenna

A & B cover (speaker and microphone

Keypad

Antenna repair – establish that the antenna is the component at fault

Connecting to an external antenna

Run FDL logs and send to Batam to confirm repair


Repairs


Collecting the FDL logs


Install the Field Debug Log (FDL) application onto PC

Install the IsatPhone Pro USB driver and hardware onto PC

Identify the COM PORT for the Serial interface

Activate FDL logging on the UT

Activate *7415369*1#

Deactivate *7415369*0#

Run the FDL software

Click

Setup


Connect the UT to the PC

Press „Connect‟ on the FDL GUI

Select the COM port the COM port that was mapped the USB connection on the PC after the USB drivers were installed

The COM port can be found by checking: Ports> COM & LPT in the device manager on the PC

Inmarsat confidential


FDL File Creation


Create a folder to file the logs

Click the blue icon in the Log Directory field

Click FDLGUI_V_1_2

Make New Folder

Name the folder for example

IMEI – ANTENNA FAILURE


Live Logging

Power down the UT and switch on

When the Inmarsat logo appears connect the USB lead

Click connect on the FDL GUI

Select Live Logging

Select Profile and choose Load Conf file

gmr2p_ps_l1_medium_config_file.cfg

Select Profile again and choose Load UTH

Live logging is now enabled

Check the progress by ensuring the file size is increasing

This must be done outside



Send the files to Batam

Batam engineers will review the logs

Establish if repair is necessary

Advise on the appropriate course of action


All repairs must be entered onto the online Repair Register

Failure to record repairs will invalidate the warranty

The register can be found on the Inmarsat Connect site

The link to the Repair Register will be provided in the formal acceptance letter which will be sent out after completion of the training

Once complete an email is generated and sent to Celestica

Should a handset be returned to Celestica via the RMA process the repair register will be cross referenced

Online repair register



So what happens next?

DP representatives letter sent in the next 2 weeks containing

Confirmation of training

Self-certification checklist

Check list must be returned to Inmarsat

Once all documentation has been returned a formal acceptance letter will be sent to the company representatives

Order repair kits from the Webshop through your DP representative

Documents

IsatPhone Pro Repair Partner Training - eLearning Architectelearning-examples.com/IsatPhone/story_content/external_files... · by Celestica The tools used during this 1 day training