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ISAAC SUNTAGUser Experience Portfolio
isaacsuntag.com [email protected] 802.380.3564 linkedin.com/in/isuntag
ABOUT ISAAC
MyjourneytobecomeaUXdesignerstartedwithapassionforfullstackdevelopmentandpsychology.DuringmycareerasadeveloperIquicklyrealizedpoorproductdesignwasthecauseofmuchmiscommunicaAonandwastedAme.HadthepsychologicalhumanresearchtechniquesIlearnedinschoolbeenapplied,theseproblemswouldhavebeenremediedbeforeproducAonstartedandsavedmoneyandAme.ThisrealizaAonledmedownthepathofUXdesign.
Itakeauser-centeredapproachtodesigntoimprovetheusabilityofproducts.Whiledesigninguserexperiences,Ialwayskeepinmindmyknowledgeofpsychologyandfullstackdevelopment.IstartmydesignprocesswithbusinessandusergoalsanduseaniteraAveprocesstodevelopaproductthatachievesthesegoals.
I help organizations save time and money by preventing and removing UX related obstacles. My
background in full stack development and psychology help me discover and translate the user
needs into realistic development designs.
THE BRIEF
CASE STUDY: FIND MY PET
IwaspartofasmallteamthatwascreaAngaGPStransmiKngdogtagandanaccompanyingapplicaAon.Theproductallowedpeopletotrackdownwaywardpetswhomayhavegotlost,runaway,orbeendognapped.
WHAT I DID
✴ Carriedoutuserresearchtodetermineuserneedfortheproduct.
✴ DeterminedbestmethodofimplementaAon,applicaAonforsmartphones,tablets,desktop,orastandaloneproduct.
✴ IdenAfiedthekeyusergroupsandthekeytasks,setusabilitygoals,developedaprototype,andranausabilitytestbeforeiteraAngonthedesign.
KEY TOOLS & DELIVERABLES
✴ Personas
✴ Userstories
✴ Redroutes
✴ Paperprototyping
✴ Wireframes
✴ UsertesAng
✴ Electronicprototyping
THE RESULTSAsmartphoneapplicaAonthatwasintuiAvetouse
andleQ100%oftestusershappy.
Pet Tracking Application
WHAT I DID
Iinterviewed5people,agerange25-65,toevaluatetheneedforthesystem.Ialsoconsolidatedtheirwantsandneedsintopersonas.
KEY TOOLS AND DELIVERABLES
✴ Recordedtheuserinterviewstofocusonthebodylanguage
✴ UsedaffinitysorAngtodefinepersonasandredroutes
THE RESULTS
✴ 3personas:experiencedwaywardpetowners,techsavvyusersintoaddiAonalfeatures,andusersconcernedaboutpetnappers
✴ Primarypersonarequiressimpleandeasytousemapping,detailednavigaAon,listofcontacts,petprofilewithdetailedpreferences
FIND MY PETPersonas & Red Routes
WHAT I DID
CreatedpaperprototypesandconductedusertesAngwith5userstorefinedesign. ✴ Paperprototypingtoiteratethroughmany
designs
✴ A/BTesAngtoidenAfymostintuiAvefeatures
✴ UsabilitytesAngtodeterminechangesneededbeforehighfidelitymockupcreaAon
THE RESULTS
✴ UsertesAngwithpaperprototypeshowedlandingpageshouldbesearchnotahome
✴ ItalsoshowednoneedfortopnavigaAonbecauseallthepageswerewithinthumbsreach.
FIND MY PETWireframes & User Testing
KEY TOOLS AND DELIVERABLES
WHAT I DID
Designedfullelectronicprototypetomeasureusability. ✴ UsedSketchtocreatefullelectronicprototype
✴ MeasuredeffecAveness,efficiency,andsaAsfacAontodetermineusability
THE RESULTS
✴ 100%ofparAcipantscorrectlycompletedtasksunassisted
✴ Noaddedbu_onpushestofindpetorcallcontact
✴ NonegaAvereacAonstouseofapplicaAon.PosiAvereacAonsincluded“ItgivesmeverycleardirecAonstofindthelostpet,”“IknowwhatIneededtodoeasily,”and“intuiAvetouse.”
FIND MY PETElectronic Prototype & Usability
KEY TOOLS AND DELIVERABLES
IN ADDITION TO MY ACADEMIC TRAINING I HAVE BEEN LEARNING FROM EXPERTS IN THE USER
EXPERIENCE FIELD.
✴ DavidTravis,Udemy-UserExperience(UX):TheUlAmateGuidetoUsabilityandUX
✴ JoeNatoli,Udemy-UX&WebDesignMasterCourse:Strategy,Design,Development
✴ DanielWalterSco_,AdobeCerAfiedTrainer&UI/UXExpert-UserExperienceDesignEssenAals-AdobeXDUIUXDesign
✴ MariekeMcCloskey,DirectorofResearch,UserTesAng-IntrotoUX:FundamentalsofUsability
✴ DennisField,Branding,UI/UXDesigner-WebDesignEssenAals:CreaAngMarkeAngHomepagesThatDriveResults
✴ KaraHodecker,ProductDesignLeader-iOSUXDesign
TRAINING COURSES
