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Is Your E-commerce Site Losing Customers?
Sharon Taylor
Optimize Customer Entry Points
Will increase site stickinessAnd thus online revenue streams$7.29 trillion worldwide by 2004
Need to Know
Ways in which customers reach your siteWhich pages are most popularWhat ad campaigns are workingHow to use partnerships with other on-
line businesses to attract new customersNeed effective range of customer entry
points
Attracting Those Customers
Use monitoring and analytic tools to:Pinpoint troublesome Web pagesTarget audiences & user demographics
Use online advertisementsBanner ads or static adsClick-through rates are lowBuilds name recognition
Online Market Research Services
Create surveysGet instant feedback from targeted
customersEntry point marketingSearch engine optimizationPartnership building
Search Engines
Valuable entry point for your siteRegister with as many as possibleIntraPromote will submit key words and
product information for youProper use of metatags and descriptionsEngine profile editors
Getting Customers from Other Sites
ReferralsBanner advertisementsBuild strong partnershipsMay advertise for free on partner’s siteExamine Web logs to find new partners
Tools of the Trade
For monitoring and analyzing site trafficWho visits a siteWhere they came fromWhat pages they accessedMeasure success of adsSee which sites are referring customers
The Data Being Analyzed
Is kept in Web logsIdentifies problem pointsPinpoint search engine referralsAnd keyword usageDetermine potential partnershipsTarget ads campaigns to specific groupsPredict trends in site usage
Marketing Solutions & Reports
ProsEnhance customer interactionOptimize search results Increase click-through rates
ConsDifficult to monitors without toolsCan be expensive