Industry Solution

Descartes for Home Delivery

Descartes Route Planning and Mobile Solutions Empowering Retail Home Delivery

Working with leading retailers around the globe, Descartes has developed the latest version of it real-time

integrated route planning and mobile solutions to enable retailers to grow revenue, increase margins and

provide differentiated customer service. This solution for home delivery is unique in that it combines three

important elements: real-time optimization, a functional foot that extends through the entire delivery lifecycle

and an enterprise class architecture that connects and synchronizes all of the internal and external parties

involved in the delivery process.

Instead of batch optimization, Descartes home delivery solution uses real-time incremental optimization. This

allows the use of optimization techniques throughout the home delivery process. Descartes helps retailers

provide optimal delivery appointment options during the ordering process along with planning the value added

service options customers want for installation, removal, etc. Once the appointments are taken, the optimization

continues, respecting the customer commitments, but continuously seeking the best routes to minimize costs,

right up to the time that routes are released for delivery. During the day of execution, Descartes real-time

optimization takes same day orders and dynamically assigns them to existing or new routes to meet customer

time-frames while minimizing costs.

Descartes home delivery solution functional footprint starts when delivery appointments are taken during the

ordering process and ends after the products and services are successfully delivered.

• Descartes Reservations™ interacts with the customer during the order process to provide unique and

optimal delivery appointment options that also help retailers lower their delivery costs.

• Descartes Route Planner™ continues to optimize after the delivery appointment time is taken and allows

planners and warehouse or store operations understand how routes are being built to enable the picking

cycle to begin earlier.

• Descartes Dispatch & AVL™ uses GPS-enabled technology; manages the execution in real-time handing

changes and new orders as they come.

• Descartes Mobile™ provides drivers with a bi-directional real-time communications solution for managing

their routes from proof-of-delivery (RF and barcode scanning, signature and picture capture and other

customer information) to turn-by-turn navigation and other logistics management capabilities.

• Descartes Notifi cations™ completes the delivery cycle thorough automated email, voice or text

communications with customers to help reduce “no shows” and conduct post-delivery satisfaction surveys.

| TSX: DSG | NASDAQ: DSGX | 120 Randall Drive, Waterloo, Ontario, N2V 1C6, CanadaToll Free 800.419.8495 | Int‘l 519.746.8110 | info@descartes.com | www.descartes.com© Copyright 2013 The Descartes Systems Group Inc. All rights reserved. Descartes, the Descartes triad logo and all product names used are Descartes trademarks unless specifi cally identifi ed as the trademarks of a third party.

The enterprise architecture of Descartes home delivery solution provides retailer with the platform for all of the

organizations involved in the home delivery process. Unlike traditional route optimization and mobile applications,

Descartes solutions are web native, event-based and designed to work across the enterprise and third party delivery

agents if they are used. The solution is role-based and provides information from the scheduled delivery appointments

to routes under optimization and those being executed in the fi eld.

User profi les allows everyone from store operations to logistics planners, warehouse operations, customer service,

dispatchers, drivers and even customers see and interact with the data and processes that are critical to them. The

stateless architecture was designed to handle up to the largest organizations with 1,000s of vehicles and users in a

single architectural instance, because it scales horizontally and takes advantage of industry standard redundancy and

fault-tolerant technologies.

With Descartes Route

Planner and Descartes

Mobile solutions, V13

retailers can in a single

solution have all of the

capabilities they need to

turn home delivery into

a competitive advantage

and drive top and bottom

line performance.

Retail Home Delivery

The Descartes Systems Group Inc.