IS 425

Enterprise Information IAutumn 2004-2005

LECTURE 6 2004 Norma Sutcliffe

IS425 Autumn 2004-2005 Norma Sutcliffe

Session 6 2

Agenda

Midpoint Survey

Exercise

Enterprise Planning

IS425 Autumn 2004-2005 Norma Sutcliffe

Session 6 3

Exercise

Situation: ABC, a low-cost, high volume grocery chain in Chicago buys Get Healthy Foods, an organic food retail chain on the west coast. The debate facing the firm:

Consolidate into one database with state-of-the art telecommunications between Chicago and San Monica CA.

3Pro – Yes on both telecommunications and database doing inhouse

3Con – No on both telecommunications and database

4Pro – Yes on just to database for financials and purchasing No to telecommunications 4Con – No on database for financials and purchasing and Yes to telecommunications 5Pro – No on doing tc and db inhouse – outsource entire job

5Con – Judge the debate coming up with list of concerns you want debater to cover

All but 5Con, From last week’s readings come up with 2 reasons to support your side

IS425 Autumn 2004-2005 Norma Sutcliffe

Session 6 4

Enterprise Planning Stimulating the Future Enhancing the value of information done at

the level of the people doing the work —not at the executive level

A form of “gap analysis” What information do we have? What information would we like? What alternative do we have for getting the

information that we don’t have?

IS425 Autumn 2004-2005 Norma Sutcliffe

Session 6 5

Assessing the Gap Alternatives

EASE: Is the alternative easy to realize?

POPULAR: Is it likely that the people involved will accept it?

CHEAP: Are the costs for implementing the alternative reasonable?

IS425 Autumn 2004-2005 Norma Sutcliffe

Session 6 6

How do we start?

1. Modeling the information that is deemed most important used now

2. Is there additional information that would be useful?

3. How would it be useful?

4. Then ask the Ease/Popular/Cheap questions

IS425 Autumn 2004-2005 Norma Sutcliffe

Session 6 7

Hospital Information Model

Current important Information Assets

runs

hashas

IS425 Autumn 2004-2005 Norma Sutcliffe

Session 6 8

Focus on Patient Care (Scenario 1)

Coordinating care of repeat visitors

Key – finding relationships between visits

IS425 Autumn 2004-2005 Norma Sutcliffe

Session 6 9

Possible Information Assets: Patient Care

GOAL – Providing educational info to patients for self-managing conditions

MEANS – Finding patterns in frequency of conditions/treatments

??? – ease / popular / cheap

IS425 Autumn 2004-2005 Norma Sutcliffe

Session 6 10

Focus on Department & Facilities (Scenario 2)

Looking at how well space is used and cost effectiveness

IS425 Autumn 2004-2005 Norma Sutcliffe

Session 6 11

Possible Information Assets: Department and Facilities

GOAL – Better space utilization and cost effectiveness

MEANS --

Revenues fromvisits

Expenses fromrunning facilities

??? –

ease / popular / cheap

leasesjanitorial

Net revenues

IS425 Autumn 2004-2005 Norma Sutcliffe

Session 6 12

Possible Information Assets: Grants and ResearchGoal – Expanding the role of research

Means – Gathering information on grants, funding agencies

??? – ease / popular / cheap

IS425 Autumn 2004-2005 Norma Sutcliffe

Session 6 13

University Information Model

Problem: Demand not known after class closed

IS425 Autumn 2004-2005 Norma Sutcliffe

Session 6 14

Possible Information Assets: Enrollment Activity

Goal – Determining Demand

Means – Tracking Requests

??? – ease / popular / cheap

IS425 Autumn 2004-2005 Norma Sutcliffe

Session 6 15

Possible Information Assets: Larger Scope (Scenario 2)Expansion to information about Degree Programs for Course Demand

IS425 Autumn 2004-2005 Norma Sutcliffe

Session 6 16

Increased Information Value Planning

Prioritization Tiers

IS425 Autumn 2004-2005 Norma Sutcliffe

Session 6 17

Prioritizing Potential Benefit

Info easy to access?

Info accurate?

People trained to use?

Policies encourage effective use?

Positive results for users?

IS425 Autumn 2004-2005 Norma Sutcliffe

Session 6 18

Measuring the Effect

Assumptions:1. Goals are better than no goals

2. Specific goals are better than vague goals

3. What gets measured tends to get done Types of measures

Quantitative – ROI – usually contrived Qualitative – Power of info assets to add value

IS425 Autumn 2004-2005 Norma Sutcliffe

Session 6 19

Measuring the Effect

Lagging Indicators what has happened appears precise c/be inappropriate,

when?

Leading Indicators s/match direction sought helps keep ship on course

IS425 Autumn 2004-2005 Norma Sutcliffe

Session 6 20

Areas to measure for Balanced Picture

Customer – what is our relationship Internal business processes (3 basics)

Getting and paying for the inputs Converting inputs to salable product Delivering product/receiving payment

Learning and growth areas (R&D) Financial stakeholders

IS425 Autumn 2004-2005 Norma Sutcliffe

Session 6 21