iQCX Global ResRULES

iQCX Global ResRULES• Understanding ResRULES: the heart of iQCX• Graphical Workflow: new view to more clearly

define your reservation process and methodology.

• Global ResRULES: define specifications and design structures to create simple assessments

• Best Practices: tips and tricks on how to make ResRULES reusable and easy to maintain

How do we get there?

• Simplify from the top to the bottom.• Each piece to the point, smaller pieces.• Don’t bleed, finish the current before you start the

next piece.• Keep it flexible.• Keep asking ‘Show me’. Tangible, meaningful results

and expectations.

Maturity pays off

Global ResRULES Defined• What are they? Libraries of reusable functions and data

elements• Why now? Maturity and experience have given us a

strong understanding of how our customers are using the system and how to achieve better efficiencies

• Benefits? More efficient and meaningful progression that can be captured and reused

Keeping it AgileSummary points from The Twelve Principles of Agile Software

(Agile Manifesto)• Satisfy the customer through early and continuous delivery of

solutions.• Welcome changing requirements, even late in the process. • Deliver working solutions frequently with a preference to the

shorter timescale.• Results are the primary measure of progress.• Simplicity--the art of maximizing the amount of work not done--

is essential.• Often stopping to tune and adjust behavior accordingly.

Before we write the RulesINVEST (Independent, Negotiable, Valuable, Estimable, Small,

Testable) to get your story straight at the beginning• Independent – One ResRULE Group should be independent of

another (as much as possible). Keep the story simple• Negotiable - A user story is negotiable• Valuable - Each story has to be of value to the customer• Estimable - The developers need to be able to estimate• Small - A good story should be small in effort• Testable - A story needs to be testable for the "Confirmation" to take

place

Where You Will Live

What/Where/When• Travets are real

time windows • Filter to determine

the level of data inspection

• Filter to location in your work flow

•Watch your process live or any place in

time

From the top…

Breaking it all down…

Breaking Down: Main Window• Schedule and

ResRULES information at both a high and low level.

• Ability to dig into specific information easily and quickly.

Keep digging…In this case I’ve put the mouse over an action,

that will give you more detailed

information about the action itself.

And digging…Functional Points and

Access Points determine the color coding used to help visually recognize where your data and

functional decision points exist in your process

Function Point• Function Point is picked at the ResRULE level and/or higher levels such

as a group

Access Point• Access points are determined by the physical

rules/schedules themselves. When a rule is created or altered it is tagged with all of it’s access points such as GDS.

For the geeky ResRULE writer

The ResRULE nerds can also access a full print out of all detailed

information on any global or local process.

How to validate versions?Workflow and ResRULES are validated through automation and manually through visual ‘side by

side’ comparisons using provided tools.

Simplifying Configuration Management

• A security layer will control who has this power but once it’s granted, releasing, rolling-back and version control are all possible.

How will we protect our process?Extensive versioning allows us to recover to any point in

time, safely and quickly to any previous functionality

Back to the process…The recap – insuring success:• The customer has to have SIMPLE Management

of the process and direct visibility into specific aspects of their processing

• Short and more meaningful development cycles (Agile)

• Keep the testing and verification cycle on point, not the time to introduce new requests

Keep your vision intact

• If user stories are ‘legos’ always make sure that you are building towards the larger model. Every piece is important but don’t build the walls before you finish the interior. It is easy to get caught up in smaller cycles and it’s fun but keep an eye on the ‘prize’